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BROWSE POPULAR FAQS


WHEN WILL I RECEIVE MY BOOKING CONFIRMATION?

This depends on the policy of your activity.

 * For activities with instant confirmation: You will receive your booking
   confirmation email within 5 minutes of making your booking.
 * For activities without instant confirmation: You will receive your booking
   confirmation within 24-48 hours of making your booking. Check the package
   details > Confirmation section of your booking/activity page for the booking
   confirmation time for your activity.

If you have not received your booking confirmation after the booking
confirmation window has elapsed, please refer to the following article.


CAN I BOOK AN ACTIVITY ON BEHALF OF SOMEONE ELSE?

Yes. Just be sure to provide their details when finalizing your booking details
to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by
the person whose details are indicated on the voucher. As such, please make sure
that you've keyed in the correct guest details when making your booking.


CAN I AMEND MY BOOKING DETAILS?

For some bookings, you can modify some details of your booking directly via
Klook, including details like:

 1. Participation date
 2. Traveler's information

To modify your booking details, please follow these instructions:

On the website

 1. Click on your profile picture in the top right corner of the screen
 2. Go to "Bookings"
 3. Select the booking you'd like to view.
 4. Scroll down to the "Cancellation policy" section
 5. Click on "Amend booking".
 6. Make the necessary changes to your participation date or contact info
 7. Check your email for your booking change confirmation email and updated
    voucher.

On the app

 1. Tap on the "Account" button in the bottom right hand corner of the screen
 2. Go to "Bookings".
 3. Select the booking you'd like to view.
 4. Scroll down to the "Cancellation policy" section.
 5. Tap on "Amend booking"
 6. Make the necessary changes to your Participation Date or Contact Info
 7. Check your email for your booking change confirmation email and updated
    voucher.

Note: You cannot amend your booking details for the following:

 * Activities with a "No cancellation" or a "Conditional cancellation" policy.
 * Vouchers with codes that do not begin with the letters "KLK".


HOW CAN I CANCEL/REFUND MY BOOKING?

Check your activity's cancellation policy.

 1. If your activity offers free cancellation:

You can cancel the booking yourself within the cancellation period stated on
your booking by following these steps:

 * Click on your profile picture in the top right hand corner of the screen.
 * Go to the Bookings page
 * Find the booking you want to cancel and select "Apply for refund"
 * Select refund reason, quantity and then select "Next"

You will then receive an email confirming that your order has been cancelled.
You cannot use your previous voucher to participate in this activity.

 2. If your activity has a conditional cancellation: policy

 * Please check the cancellation policy listed on the Activity Page or your
   voucher on your Bookings page
 * If your booking fulfils the stated conditions, get in touch with Klook's
   Customer Support for help in cancelling your booking.

 3. If your activity has a no cancellation policy

 * No cancellation/refunds will be provided for this activity. We apologise for
   any inconvenience caused.

Notes:

 * No refunds will be provided after you have successfully completed your
   booking/activity.

 * If you need to contact Klook Customer Support for help cancelling your
   booking, please provide us with the following information to help us resolve
   your inquiry more quickly.

 * Full name (the same name used for the booking)

 * Your Booking Reference ID (looks like: ABC123456)

 * Activity name

 * Any relevant supporting documents to validate your cancellation requests
   (flight cancellation notices, medical documents, death certificates, etc.)


DO I NEED TO CREATE A KLOOK ACCOUNT BEFORE I CAN BOOK?

You'll need to create a Klook account to book something on Klook activity. You
can sign up using your email, phone number or a third-party account like
Facebook, Google or Apple.

To book an activity on Klook:

 1. Browse through activities for something that interests you
 2. Select the packages you'd like to purchase
 3. Enter your details
 4. Make your payment

All that's left to do is wait for your booking to be confirmed.


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Got a question? Ask us here.

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