travelresorts.atlassian.net
Open in
urlscan Pro
185.166.143.37
Public Scan
Submitted URL: https://helpdesk.tridentmarketing.com/
Effective URL: https://travelresorts.atlassian.net/servicedesk/customer/portal/2
Submission: On October 05 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://travelresorts.atlassian.net/servicedesk/customer/portal/2
Submission: On October 05 via automatic, source certstream-suspicious — Scanned from DE
Form analysis
0 forms found in the DOMText Content
{"xsrfToken":"96e9d517478c62d545051a428447a1d6eab0bb62_lout","branding":{"id":"2","key":"hd1","name":"HelpDesk Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002857","headerLinkHoverBGColor":"#002857","headerBadgeColor":"#002857"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f1d9c07a-b29a-4d77-927e-275e08d34230/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjI1N2U5Yi0zMGNhLTQ4ZTMtYTljYy1kMmU3YmUxMmRlMDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxZDljMDdhLWIyOWEtNGQ3Ny05MjdlLTI3NWUwOGQzNDIzMCI6WyJyZWFkIl19LCJleHAiOjE3MjgxNDI4MDUsIm5iZiI6MTcyODE0MjIwNX0.b2DjD-IqTfkDEiN2NPlZTf7GfwtPB5cAthTqjNRYKsw&client=06257e9b-30ca-48e3-a9cc-d2e7be12de00&mode=fit","logoId":"f1d9c07a-b29a-4d77-927e-275e08d34230","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Desk","userInitialAnnouncementHeader":"Welcome to our help desk!","userInitialAnnouncementMessageWiki":"<p>Welcome to our help desk! We're here to assist you with any questions or issues you may have. Please feel free to reach out, and our team will be happy to help you promptly and efficiently.</p>\n<p>Operational Hours: Mon-Fri, 9 AM-5 PM<br> Weekend Support: Sat-Sun, 9 AM-5 PM</p>\n<p>Please contact us at (910) 693-4039 to talk to our agents, or email us at helpdesk@travelresorts.com.</p>\n<p>If you're facing a critical emergency, please contact Amna Malik at +1 980-495-3113</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Desk","announcementHeader":"Welcome to our help desk!","announcementMessage":"Welcome to our help desk! We're here to assist you with any questions or issues you may have. Please feel free to reach out, and our team will be happy to help you promptly and efficiently.\n\nOperational Hours: Mon-Fri, 9 AM-5 PM\nWeekend Support: Sat-Sun, 9 AM-5 PM\n\nPlease contact us at (910) 693-4039 to talk to our agents, or email us at helpdesk@travelresorts.com. \n\nIf you're facing a critical emergency, please contact Amna Malik at +1 980-495-3113","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"hd1","projectId":10001,"serviceDeskId":2,"name":"HelpDesk Support Portal","description":"<p>Welcome to the Helpdesk support portal. You are kindly requested to create your tickets or review the existing ones.</p>\n<p>Help Desk availability is:<br> Monday-Friday<br> 9 AM to 5 PM</p>\n<p>Help Desk Weekend Support:<br> Saturday-Sunday<br> 9 AM to 5 PM</p>\n<p>Helpdesk number: (910) 693-4039<br> Helpdesk email: Helpdesk@travelresorts.com</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"17","name":"Get IT help","descriptionHtml":"<p>Submit a Ticket</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10465,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[6],"key":""},{"id":"169","name":"Anomaly","descriptionHtml":"","callToAction":"Anomaly","introHtml":"","icon":10450,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""},{"id":"164","name":"App Permissions","descriptionHtml":"","callToAction":"App Permissions","introHtml":"","icon":10455,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10455","groups":[],"key":""},{"id":"135","name":"App Problem","descriptionHtml":"<p>Define the app you are having problems with. <br> E</p>","callToAction":"App Problem","introHtml":"<p>App related Issue</p>","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"158","name":"Appliance Malfunction","descriptionHtml":"","callToAction":"Appliance Malfunction","introHtml":"<p>Network equipment stopped working</p>","icon":10554,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"155","name":"Check IN/OUT Computers","descriptionHtml":"","callToAction":"Check IN/OUT Computers","introHtml":"","icon":10441,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[],"key":""},{"id":"168","name":"Design Defect","descriptionHtml":"","callToAction":"Design Defect","introHtml":"","icon":10535,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"153","name":"Desk Phone Request","descriptionHtml":"","callToAction":"Desk Phone Request","introHtml":"","icon":10454,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10454","groups":[],"key":""},{"id":"148","name":"Dialer Configuration","descriptionHtml":"","callToAction":"Dialer Configuration","introHtml":"<p>dialer timings, IVR updates, Holiday Notifications, Upload Prompts</p>","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"163","name":"DL/Shared Mailbox","descriptionHtml":"","callToAction":"DL/Shared Mailbox","introHtml":"","icon":10471,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"149","name":"Five9 Reporting","descriptionHtml":"","callToAction":"Five9 Reporting","introHtml":"<p>Call Logs, Recordings, Reports on demand</p>","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"150","name":"Five9 User Management","descriptionHtml":"","callToAction":"Five9 User Management","introHtml":"<p>Skills changes, Lockouts, password reset etc</p>","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"166","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"","icon":10443,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10443","groups":[],"key":""},{"id":"167","name":"Integration Timeout","descriptionHtml":"","callToAction":"Integration Timeout","introHtml":"","icon":10481,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"157","name":"Internet Outage","descriptionHtml":"","callToAction":"Internet Outage","introHtml":"<p>if the main internet is down from the carrier</p>","icon":10463,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10463","groups":[],"key":""},{"id":"144","name":"Invalid Request","descriptionHtml":"","callToAction":"Invalid Request","introHtml":"","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"141","name":"IT FIX","descriptionHtml":"","callToAction":"IT FIX","introHtml":"","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"162","name":"Login Issues","descriptionHtml":"","callToAction":"Login Issues","introHtml":"","icon":10553,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"145","name":"New Feature/Behavior","descriptionHtml":"","callToAction":"New Feature/Behavior","introHtml":"","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"160","name":"Office License","descriptionHtml":"","callToAction":"Office License","introHtml":"","icon":10442,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10442","groups":[],"key":""},{"id":"161","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"","icon":10559,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"152","name":"Printer Support","descriptionHtml":"","callToAction":"Printer Support","introHtml":"","icon":10457,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[],"key":""},{"id":"159","name":"Quality Assurance","descriptionHtml":"","callToAction":"Quality Assurance","introHtml":"<p>if someone is having bad internet at any of the devices</p>","icon":10553,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"151","name":"Softphone Issues","descriptionHtml":"","callToAction":"Softphone Issues","introHtml":"<p>Five9 training, softphone issues, system issues with five9 plugins etc</p>","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"156","name":"Software Installation/Updates","descriptionHtml":"","callToAction":"Software Installation/Updates","introHtml":"","icon":10446,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[],"key":""},{"id":"143","name":"SYS Admin","descriptionHtml":"","callToAction":"SYS Admin","introHtml":"","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"147","name":"System Defect","descriptionHtml":"","callToAction":"System Defect","introHtml":"","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"165","name":"Tablet Issue","descriptionHtml":"","callToAction":"Tablet Issue","introHtml":"","icon":10557,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[],"key":""},{"id":"154","name":"Teams Issues","descriptionHtml":"","callToAction":"Teams Issues","introHtml":"","icon":10440,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[],"key":""},{"id":"146","name":"User/Usage Error","descriptionHtml":"","callToAction":"User/Usage Error","introHtml":"","icon":10564,"iconUrl":"https://travelresorts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Help with something else..."}],"orderMapping":{"6":[17],"40":[17],"39":[135]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjI1N2U5Yi0zMGNhLTQ4ZTMtYTljYy1kMmU3YmUxMmRlMDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgxNDM0MDUsIm5iZiI6MTcyODE0MjIwNX0.-q9at3Smky5X9D5uu_E2diyoGk9f50ehiIybV2J_Isg","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"06257e9b-30ca-48e3-a9cc-d2e7be12de00","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}} {"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=travelresorts","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"96e9d517478c62d545051a428447a1d6eab0bb62_lout","baseUrl":"https://travelresorts.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://travelresorts.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"06257e9b-30ca-48e3-a9cc-d2e7be12de00","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"912cce69a7f34ccfbf40d64e033f97a5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true} Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and Tracking notice, (opens new window) PreferencesOnly necessaryAccept all Skip to: 1. Skip to Main Content * * Log in Help Desk/HelpDesk Support Portal HELPDESK SUPPORT PORTAL Welcome to the Helpdesk support portal. You are kindly requested to create your tickets or review the existing ones. Help Desk availability is: Monday-Friday 9 AM to 5 PM Help Desk Weekend Support: Saturday-Sunday 9 AM to 5 PM Helpdesk number: (910) 693-4039 Helpdesk email: Helpdesk@travelresorts.com WHAT CAN WE HELP YOU WITH? * Get IT help Get assistance for general IT problems and questions. Powered by Jira Service Management