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GET /hc/en-us/search

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GET /hc/en-us/search

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 * FBS PERSONAL AREA (MOBILE)
   
   Discover how you can manage your trading accounts anywhere at any time


 * FBS PERSONAL AREA (WEB)
   
   Learn how to make the most out of your Personal Area


 * FINANCIAL OPERATIONS
   
   Find the essential information for smooth deposits and withdrawals


 * PROMOTIONS AND BONUSES
   
   Check the necessary details about FBS promotions


 * GENERAL INFORMATION
   
   The basic information about working with FBS from registration to trading


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FAQ

 * I FORGOT MY TRADING PASSWORD (FBS – STOCKS & FOREX TRADING APP)
   
   To recover your trading account password, click on your trading account in
   the Dashboard table.
   
   
   
   On the opened account settings page, you will see the "Generate new
   MetaTrader password" button in the "MetaTrader settings" section.
   
   
   
   Upon clicking the button, you will see a pop-up window. Click on the "OK"
   button if you are sure that you want to generate a new trading password for
   this account.
   
   You will see the page with the new trading account information.
   
   Read full article

 * HOW CAN I VERIFY MY PHONE NUMBER?
   
   Please consider that the phone verification process is optional, so you might
   stay on e-mail confirmation and skip verification of your phone number.
   
   However, if you'd like to attach the number, please log in to your Personal
   Area and make sure that your identity is successfully verified. After that,
   click on the "Confirm phone" button in the "Verification progress" widget:
   
   
   
   Enter your phone number and click on the "Send SMS code" button.
   
   
   
   After that, you will receive an SMS code that you should insert in the
   provided field.
   
   
   
   In case you are facing difficulties with phone verification, first of all,
   please, check the correctness of the phone number you put in.
   
   Here are some tips to take into account:
   
    * You do not need to enter "0" at the beginning of your phone number;
    * You do not need to enter the country code manually. The system will be
      automatically set it once you choose the correct country in the drop-down
      menu (shown with the flags in front of the phone number field);
    * You need to wait for at least 5 minutes for the code to arrive.
   
   If you are sure that you have done everything correctly but still don’t
   receive the SMS code, we would suggest trying another phone number. The issue
   can be on your provider's side. For that matter, enter a different phone
   number in the field and request the confirmation code.
   
   Also, you can request the code via voice confirmation.
   To do that, you need to wait for 5 minutes from the code request then click
   on the "Request a callback to get the voice call with a verification code"
   button. The page would look like this:
   
   
   
   Kindly take into consideration that you can request a voice code only if your
   profile is verified.
   
   Read full article

 * HOW CAN I DEPOSIT?
   
   You can deposit money in your account in your Personal Area.
   
    1. Click on "Finances" in the menu at top of the page.
       
    2. Choose "Deposit".
    3. Choose a suitable payment system and click on it.
    4. Specify the trading account you want to deposit to.
    5. Specify the information about your e-wallet or payment system account if
       needed.
    6. Type the amount of money you want to deposit.
    7. Choose the currency.
    8. Click on the “Deposit” button.
   
   Withdrawals and internal transfers are done in the same fashion.
   
   You will be able to monitor the status of your financial requests in the
   Transaction History.
   
   Important information! Please, take into consideration that according to the
   Customer Agreement: a client can withdraw funds from their account only to
   those payment systems which have been used for the deposit. In regions where
   local banks are available, the rest (such as profits, bonus funds, awards,
   partner commission, etc.) should be withdrawn to Local Banks. If Local Banks
   are not available in the Personal Area, profits can be withdrawn via any
   e-wallets.
   
   Read full article

 * WHAT IS THE MINIMUM DEPOSIT AMOUNT IN FBS PERSONAL AREA (WEB)?
   
   Please, take into consideration the following deposit recommendation for
   trading account - 100 USD. 
   
   The minimum deposit amount, in general, is $5. Besides, please consider that
   the minimum deposit for different payment systems may differ. For example:
   
    * Neteller: 10 USD;
    * Skrill: 12 USD;
    * Perfect Money: 5 USD.;
    * Ethereum: 0.01 ETH;
    * Tether: 10 USDT;
    * Litecoin: 0.2 LTC;
    * Bitcoin Cash: 0.05 BCH;
    * Bitcoin: the minimum recommended deposit is 36 USD. We would like to
      remind you that deposits for smaller amounts are processed manually and
      may take longer.
   
   Please use this link to know how much money is needed to open an order in
   your account. You can also check the instruction here to learn how to use the
   Trading calculator.
   
   Read full article

 * HOW CAN I WITHDRAW?
   
   Important information! Please, consider that according to the Customer
   Agreement: the client can withdraw funds from their account only to those
   payment systems which have been used for the deposit.
   Where the Client made deposits using several payment methods, withdrawals are
   carried out according to the LIFO (last in first out) system. This means that
   if a client makes a deposit to their account using Payment Method 1, and
   after that uses Payment Method 2 for a deposit, to make a withdrawal, the
   whole sum of deposit made via Payment Method 2 should be withdrawn first (all
   at once or in parts) through Payment Method 2, and only after that, the
   withdrawal can be made to Payment Method 1.
   
   
   You can withdraw money from your account in your Personal Area.
   
    1. Click on "Finances" in the menu at top of the page:
       
       
    2. Choose "Withdrawal";
    3. Choose a suitable payment system and click on it;
    4. Specify the trading account you want to withdraw from;
    5. Specify information about your e-wallet or payment system account;
       For withdrawal via card, click on the “+” sign to upload the back and
       front sides of your card copy.
    6. Type the amount of money you want to withdraw;
    7. Click on the “Confirm withdrawal” button.
   
   Please, kindly take into consideration that the withdrawal commission depends
   on the payment system you choose.
   
   Withdrawal process time also depends on the payment system.
   
   You will be able to monitor the status of your financial requests in the
   Transaction History.
   
   Please, kindly be reminded that according to the Customer Agreement:
   5.2.8. If an account was funded via debit or credit card, a card copy is
   required to process a withdrawal. The copy must contain the first 6 digits
   and the last 4 digits of the card number, the cardholder’s name, and the
   expiry date.
   
   You should cover your CVV code on the backside of the card, we do not need
   it.
   
   Read full article

 * I FORGOT MY TRADING PASSWORD
   
   To recover your trading account password, please log in to your Personal Area
   and select your trading account in the Dashboard table.
   
   Scroll down to find the "Password" line and click on "Generate new":
   
   
   
   Upon clicking the button, you will see a pop-up warning window. Click on the
   "Confirm" button if you are sure that you want to generate a new trading
   password for this account.
   
    
   
   
   
   You will see your new password next to the Password line.
   
   Read full article

 * HOW LONG DOES IT TAKE TO WITHDRAW MY FUNDS?
   
   Please kindly consider that the Financial Department of the company usually
   processes the clients’ withdrawal requests on a first-come, first-served
   basis.
   
   As soon as our Financial Department approves your withdrawal request, the
   funds are sent from our side, but then it is up to the payment system to
   process it further.
   
    * Electronic payment systems withdrawals (like Skrill, Perfect Money,
      etc.) should be credited immediately, but sometimes may take up to 30
      minutes.
    * In case you withdraw to your card, please, be reminded that on average it
      takes 3-4 business days for the funds to be credited.
    * As for bank transfer, withdrawals are usually processed within 7-10
      business days.
    * Withdrawals to the bitcoin wallet can take from a few minutes to a couple
      of days since all bitcoin transactions worldwide are processed altogether.
      The more people request transfers at the same moment, the more the
      transfer takes time.
   
   Please, kindly be reminded that all not automatic payments are being
   processed according to Financial Department business hours.
   
   FBS Financial Department works 24/7.
   
   Please, kindly be reminded that you can monitor the status of your financial
   requests in the Transaction History.
   
   Read full article

 * HOW TO LOG IN TO MY TRADING ACCOUNT?
   
   How to set up the connection in case you have a "NO CONNECTION" error in
   MetaTrader:
   
    1. Click on "File" (top left corner in MetaTrader);
    2. Select "Login to Trade Account":
       
    3. Enter the account number into the "Login" section;
    4. Enter a trading password (to be able to trade) or investor password (only
       for observation of activity; the placing orders option will be switched
       off) to the "Password" section;
    5. Select the proper server name from the list suggested in the "Server"
       section:
       
       Please, kindly be informed that the number of the Server was given to you
       at the opening of the account. If you do not remember the number of your
       Server, you can check it while recovering your trading password.
       Also, you can insert the Server address manually instead of choosing it.
   
   Read full article

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Risk warning: Before you start trading, you should completely understand the
risks involved with the currency market and trading on margin, and you should be
aware of your level of experience.

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