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GET A QUOTE
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PRIVACY


THE UNIFIRST ONLINE PRIVACY POLICY

UniFirst is strongly committed to protecting privacy and providing a safe online
experience for all of our web shoppers. This Privacy Policy applies to
information collected online through UniFirst.com, UniFirst.ca, company
e-store/e-commerce sites, and all National Accounts B2B e-stores, which governs
online data collection and usage by UniFirst. Please read the complete UniFirst
Online Privacy Policy below and contact us at edisupport@UniFirst.com if you
have any questions.


OUR COMMITMENT TO PRIVACY

The UniFirst Privacy Policy was developed as an extension of our commitment to
combine the highest-quality products and services with the highest level of
integrity in dealing with our business partners. The Policy is designed to
assist you in understanding how we collect, use, and safeguard the personal
information you provide to us and to assist you in making informed decisions
when using our site and our products and services. This statement will be
continuously assessed against new technologies, business practices, and our
customers' needs.


INFORMATION WE COLLECT

When you visit UniFirst.com, UniFirst.ca, a company e-store/e-commerce site,
and/or a National Account B2B e-store, you may provide us with two types of
information: personal information you knowingly choose to disclose that is
collected on an individual basis; and website use information that is collected
on an aggregate basis as you browse the site.

Our web servers collect only the domain or "IP address" of visitors. The data is
not shared with anyone other than UniFirst's affiliates and contractors who
assist UniFirst efforts and who are bound to confidentiality.

Domain name information that we collect is generally not used to personally
identify you and, instead, is aggregated to measure such things as the number of
visits, average time spent on the site/web pages, pages viewed, etc. We use this
information to measure the use of our site and to improve content.


PERSONAL INFORMATION

If you register on a UniFirst e-store/e-commerce site to make purchases, certain
personal information is required to fulfill your order. When you supply us with
personal information to order a product, the information you provide will be
added to our customer master file. This allows us to process and fulfill your
order. For example, you may need to provide the following information:

 * Name
 * Mailing address (for product deliveries)
 * Email address (for order confirmation)
 * Credit card number (for payment if you do not have A/R terms)
 * Home and business phone number (for contact regarding order)
 * Other personal information (e.g., mother’s maiden name), so a password can be
   assigned to and managed for you.

All of your personal information is user-ID and password-protected.


EMAIL INFORMATION

If you choose to correspond with us through email, we may retain the content of
your email message(s) together with your email address and our responses. We
provide the same protections for these electronic communications that we employ
in the maintenance of information received by mail and telephone.


WEBSITE USE INFORMATION

Similar to other commercial websites, ours utilize a standard technology called
"cookies" (see explanation below, "What Are Cookies?") and web server logs to
collect information about how our sites are used. Information gathered through
cookies and web server logs may include the date and time of visits, the pages
viewed, time spent on our websites, and the websites visited just before and
just after visiting ours. This information is collected on an aggregate basis.
None of this information is associated with you as an individual.


HOW WE USE THE INFORMATION YOU PROVIDE

We use personal information for purposes of administering your account with
UniFirst, providing customer service, and making available other products and
services. Occasionally, we may also use the information we collect to notify you
about important changes to our website, new services, and/or special offers we
think you may find valuable. The lists used to send you product and service
offers are developed and managed under our traditional corporate standards
designed to safeguard the security and privacy of our customers’ personal
information. However, if you wish not to be notified of any new offers or new
services, please call us at 888.786.4347 or email CS@UniFirst.com.


WHAT ARE COOKIES?

Cookies are a feature of web browser software that allows servers to recognize
the computer used to access a website. Cookies are small pieces of data that are
stored by a user's web browser on the user's hard drive. Cookies can remember
what information a user accesses on a web page to simplify subsequent
interactions with that website by the same user, or to use the information to
streamline the user's transactions on related web pages. This makes it easier
for a user to move from a web page to another, and to complete commercial
transactions over the Internet. Cookies are designed to make your online
experience easier and more personalized. We do not use cookies to store any of
your personal or financial information on your computer. UniFirst recognizes
that you have a choice to refuse cookies. But be advised that if you wish to
purchase, you must accept the cookie so that we can securely process your order.


HOW WE USE INFORMATION COLLECTED FROM COOKIES

We use website browser software tools such as cookies and web server logs to
gather information about our website users' browsing activities, in order to
constantly improve our website and better serve our customers. This information
assists us in designing and arranging our web pages in the most user-friendly
manner and to continually improve our website to better meet the needs of our
customers and prospective customers.


SECURE INFORMATION TRANSMISSIONS

When you send confidential personal credit card information to us on a UniFirst
e-store/e-commerce site and/or a National Account B2B e-store, secure server
software, which we have licensed, encrypts all information you input before it
is sent to us. We use a technology called Secure Socket Layer (SSL) that
encrypts any data transmitted between you and UniFirst as long as the web
browser you're using also supports SSL. All the most popular browsers support
SSL in recent versions. The information is scrambled en route and decoded once
it reaches our website. Other email that you may send us may not be secure
unless we advise you that security measures will be in place prior to your
transmitting the information. For that reason, we ask that you do not send
confidential information such as credit card numbers or account numbers to us
through an unsecured email.


HOW WE PROTECT YOUR INFORMATION

We treat personal information in a confidential manner. UniFirst employees are
required to protect the confidentiality of such information. Employees may
access said information only when there is an appropriate reason to do so, such
as to administer or offer our products or services. We also maintain physical,
electronic, and procedural safeguards to protect Information; these safeguards
comply with all applicable laws. Employees are required to comply with our
established policies.


EVALUATION OF INFORMATION PROTECTION PRACTICES

Periodically, our operations and business practices are reviewed by our
corporate auditing firm for compliance with corporate policies and procedures
governing the security, confidentiality, and quality of our information.


EMPLOYEE ACCESS

Our corporate values, ethical standards, policies, and practices are committed
to the protection of customer information. In general, our business practices
limit employee access to confidential information, and limit the use and
disclosure of such information to authorized persons, processes, and
transactions.


MANAGING YOUR PERSONAL INFORMATION

For B2B e-store/e-commerce users, you may access the personal information that
we have collected online when you registered by: logging in with your user ID
and password, and change your personal information in your profile. Email
UniFirst Customer Service and a customer service representative (CSR) will make
the changes for you. Or, call UniFirst Customer Service and a CSR will make the
desired changes while you are on the phone.


DISCLOSURE OF INFORMATION TO OUTSIDE PARTIES

We do not provide aggregate information about our rental/lease customers or
rental/lease sales to third parties, nor do we rent or sell such information to
third parties unless it is for the sole purpose of fulfilling a customer order.
In order to ship and track merchandise, we may make your name and address
available to such delivery companies as United Parcel Service (UPS), Federal
Express (FedEx), and/or national postal services.

For e-store/e-commerce users/purchasers, we may utilize other companies to
provide specific services, including shipping, name and address verification,
email distribution, and payment processing. We provide these companies with only
the information needed to perform such services, but they are not authorized to
use or disclose personal information for any other purposes. We may share your
name, address, and/or general purchase history with third parties, who may offer
you products and services. If you do not want to receive such promotions and
prefer that we do not share any information with said companies, please notify
us via email at Catalog@UniFirst.com.

For the purposes of social media usability and accessibility, we may allow
third-party companies to collect certain anonymous information when you visit
UniFirst websites. These companies may use non-personally identifiable
information during your visits to this and other websites in order to provide
advertisements about goods and services likely to be of greater interest to you.
These companies typically use a cookie or a third-party web beacon to collect
this information. To learn more about this behavioral advertising practice, you
can visit networkadvertising.org.

UniFirst.com, UniFirst.ca, and company e-store/e-commerce sites may also use
third-party vendor re-marketing tracking cookies, including the Google Adwords
tracking cookie. This means we may show or continue to show ads to you across
the Internet, specifically on the Google Content Network (GCN) or other. As
always, we respect your privacy and are not collecting any identifiable
information through the use of Google’s or any other third-party remarketing
system. The third-party vendors whose services we may use, including Google, may
place cookies on user web browsers in order to serve ads based on past visits to
our website(s). This allows us to make special offers and continue to market our
services to those who have shown interest in our company.


LEGALLY COMPELLED DISCLOSURE OF INFORMATION

We may disclose information when legally compelled to do so; in other words,
when we, in good faith, believe the law requires it or for the protection of our
legal rights.


CALIFORNIA RESIDENTS

If you are a California resident, please click CA Privacy Policy for further
information about your rights.

 

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