www.online.citibank.co.in Open in urlscan Pro
2600:1413:5000:193::e8b  Public Scan

Submitted URL: http://citibank.co.in/
Effective URL: https://www.online.citibank.co.in/
Submission: On July 01 via api from SG — Scanned from SG

Form analysis 1 forms found in the DOM

Name: feedbackformPOST #

<form id="userForm" name="feedbackform" class="dynform mCustomScrollbar _mCS_1 mCS_no_scrollbar" enctype="multipart/form-data" autocomplete="off" action="#" method="post" onsubmit="return false;">
  <div id="mCSB_1" class="mCustomScrollBox mCS-dark-thin mCSB_vertical mCSB_inside" style="max-height: 400px;" tabindex="0">
    <div id="mCSB_1_container" class="mCSB_container mCS_y_hidden mCS_no_scrollbar_y" style="position:relative; top:0; left:0;" dir="ltr">
      <input type="hidden" id="otpReferenceNo" name="otpReferenceNo">
      <input type="hidden" id="formExternalId" value="3aee34be-5905-4f94-ac48-1adc72a9010b"><input type="hidden" id="formInternalId" value="a6dfe55e-d70e-4712-b9f2-af73e8c76296"><input type="hidden" id="enableIncompleteTracking" value="1">
      <ul class="sortable2 section1">
        <li class="chat_icon">
          <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
          <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
        </li>
        <li class="qus_div">
          <div label="&amp;lt;p&amp;gt; Did you find this page helpful? &amp;lt;/p&amp;gt;" type="label" id="label-label-1587999224753" name="label-label-1587999224753" visibility="show">
            <div id="div-label-label-1587999224753">
              <p> Did you find this page helpful? </p>
            </div>
            <script type="text/javascript">
              $(function() {
                function htmlDecode(input) {
                  var e = document.createElement('div');
                  e.innerHTML = input;
                  return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                };
                var decodeData = htmlDecode("&lt;p&gt; Did you find this page helpful? &lt;/p&gt;");
                $('#div-label--1587999224label753').html(decodeData);
              });
            </script>
          </div>
        </li>
        <div class="rating_clss">
          <span class="radio">
            <input type="radio" class="radiobttn" id="Q2_satisfaction worst1" name="radioButton-radio-group-1587999550770" label="worst" value="worst" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')"
              error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')">
            <label class="label worst1" for="worst1"></label>
          </span>
          <span class="radio">
            <input type="radio" class="radiobttn" id="Q2_satisfaction bad1" name="radioButton-radio-group-1587999550770" label="bad" value="bad" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
            <label class="label bad1" for="bad1"></label>
          </span>
          <span class="radio">
            <input type="radio" class="radiobttn" id="Q2_satisfaction neutral1" name="radioButton-radio-group-1587999550770" label="neutral" value="neutral" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
            <label class="label neutral1" for="neutral1"></label>
          </span>
          <span class="radio">
            <input type="radio" class="radiobttn" id="Q2_satisfaction good1" name="radioButton-radio-group-1587999550770" label="good" value="good" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
            <label class="label good1" for="good1"></label>
          </span>
          <span class="radio">
            <input type="radio" class="radiobttn" id="Q2_satisfaction best1" name="radioButton-radio-group-1587999550770" label="best" value="best" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
            <label class="label best1" for="best1"></label>
          </span>
        </div>
      </ul>
      <!-- <ul class="result">
                        <li>
                            <p>Yes</p>
                        </li>
                      </ul> -->
      <div class="clear"></div>
      <!-- <ul class="sortable2 section2">
                        <li>
                           <div class="chat_icon">
                               <img class='active' src="img/chat-icon.png" alt="">
								<img class='deactive' src="img/deactive-chat.png" alt="" style='display: none;'>
                           </div>
                            <div class="qus_div" label="&amp;lt;p&amp;gt;Glad to Know that. How satisfied are you with Citi Help? (1 - lowest and 5 - highest)&amp;lt;/p&amp;gt;" type="label" id="label-label-1568195004975" name="label-label-1568195004975" visibility="show">
                                <div id="div-label-label-1568195004975">
                                    <p>Glad to Know that. How satisfied are you with Citi Help? (1 - lowest and 5 - highest)</p>
                                </div>
                                <script type="text/javascript">
                                    $(function() {
                                        function htmlDecode(input) {
                                            var e = document.createElement('div');
                                            e.innerHTML = input;
                                            return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                                        };
                                        var decodeData = htmlDecode("&lt;p&gt;Glad to Know that. How satisfied are you with Citi Help? (1 - lowest and 5 - highest)&lt;/p&gt;");
                                        $('#div-label-label-1568195004975').html(decodeData);
                                    });
                                </script>
                            </div>
                        </li>
                        <li>
                            <div class="rating_clss">
                               <span class="radio">
                                  <input type="radio" class="radiobttn" id="Q2_satisfaction worst1" name="radioButton-radio-group-1568195066528" label="worst" value="worst" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')">
                                  <label class="label worst1" for="worst1"></label>
                               </span>
                               <span class="radio">
                                  <input type="radio" class="radiobttn" id="Q2_satisfaction bad1" name="radioButton-radio-group-1568195066528" label="bad" value="bad" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
                                  <label class="label bad1" for="bad1"></label>
                               </span>
                               <span class="radio">
                                  <input type="radio" class="radiobttn" id="Q2_satisfaction neutral1" name="radioButton-radio-group-1568195066528" label="neutral" value="neutral" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
                                  <label class="label neutral1" for="neutral1"></label>
                               </span>
                               <span class="radio">
                                  <input type="radio" class="radiobttn" id="Q2_satisfaction good1" name="radioButton-radio-group-1568195066528" label="good" value="good" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
                                  <label class="label good1" for="good1"></label>
                               </span>
                                <span class="radio">
                                  <input type="radio" class="radiobttn" id="Q2_satisfaction best1" name="radioButton-radio-group-1568195066528" label="best" value="best" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_satisfaction')">
                                  <label class="label best1" for="best1"></label>
                               </span>
                            </div>
                        </li>
                    </ul> -->
      <div class="clear"></div>
      <!-- <ul class="sortable2 section3">
                        <li>
                           <div class="chat_icon">
                               <img class='active' src="img/chat-icon.png" alt="">
								<img class='deactive' src="img/deactive-chat.png" alt="" style='display: none;'>
                           </div>
                            <div class="qus_div" label="&amp;lt;p&amp;gt;What did you like most about Citi Help?&amp;lt;/p&amp;gt;" type="label" id="label-label-1568195297802" name="label-label-1568195297802" visibility="show">
                                <div id="div-label-label-1568195297802">
                                    <p>What did you like most about Citi Help?</p>
                                </div>
                                <script type="text/javascript">
                                    $(function() {
                                        function htmlDecode(input) {
                                            var e = document.createElement('div');
                                            e.innerHTML = input;
                                            return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                                        };
                                        var decodeData = htmlDecode("&lt;p&gt;What did you like most about Citi Help?&lt;/p&gt;");
                                        $('#div-label-label-1568195297802').html(decodeData);
                                    });
                                </script>
                            </div>
                        </li>
                        <li>
                            <div class="blk_div">
                               <span class='chat-radio'>
                                   <label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="FAQs on Moratorium" value="FAQs on Moratorium" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>FAQs on Moratorium</span></label>
                               </span>

                             <span class='chat-radio'>
                                   <label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="Ease of use" value="Ease of use" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')"><span>Ease of use</span></label>
                               </span>
                               <span class='chat-radio'>
                                   <label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="Visual appeal" value="Visual appeal" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')"><span>Visual appeal</span></label>
                               </span>
                               <span class='chat-radio'>
                                   <label><input type="radio" class="radiobttn" id="Q2_1_like" name="radioButton-radio-group-1568195380426" label="Other" value="Other" required="true" visibility="show" onclick="customRadioBtnValidity('Q2_1_like')"><span>Other</span></label>
                               </span>

                            </div>
                        </li>
                    </ul>
                    <div class="clear"></div> -->
      <div class="clear"></div>
      <ul class="sortable2 section4">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div" label="&amp;lt;p&amp;gt;Did it save you from contacting us by telephone, email or visiting our branch?&amp;lt;/p&amp;gt;" type="label" id="label-label-1588000057931" name="label-label-1588000057931" visibility="show">
            <div id="div-label-label-1588000057931">
              <p>Did it save you from contacting us by telephone, email or visiting our branch?</p>
            </div>
            <script type="text/javascript">
              $(function() {
                function htmlDecode(input) {
                  var e = document.createElement('div');
                  e.innerHTML = input;
                  return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                };
                var decodeData = htmlDecode("&lt;p&gt;Did it save you from contacting us by telephone, email or visiting our branch?&lt;/p&gt;");
                $('#div-label-label-1588000057931').html(decodeData);
              });
            </script>
            <div class="check_radio">
              <label>
                <input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1588000155701" label="Yes" value="Yes" visibility="show" onclick="customRadioBtnValidity('Q1')" error="Please choose one option"
                  oninvalid="setCustomValidity('Please choose one option')">
                <span class="labllft radioButnBox yes-btn">Yes</span>
                <span></span>
              </label>
              <label>
                <input type="radio" class="radiobttn" id="Q1" name="radioButton-radio-group-1588000155701" label="No" value="No" visibility="show" onclick="customRadioBtnValidity('Q1')">
                <span class="labllft no-btn radioButnBox">No</span>
                <span></span>
              </label>
            </div>
          </div>
        </li>
        <li>
        </li>
      </ul>
      <div class="clear"></div>
      <div class="clear"></div>
      <ul class="sortable2 section5">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div" label="&amp;lt;p&amp;gt;Why didn't you find it helpful?&amp;lt;/p&amp;gt;" type="label" id="label-label-1588074906313" name="label-label-1588074906313" visibility="show">
            <div id="div-label-label-1588074906313">
              <p>Why didn't you find it helpful?</p>
            </div>
            <script type="text/javascript">
              $(function() {
                function htmlDecode(input) {
                  var e = document.createElement('div');
                  e.innerHTML = input;
                  return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                };
                var decodeData = htmlDecode("&lt;p&gt;Why didn't you find it helpful?&lt;/p&gt;");
                $('#div-label-label-1588074906313').html(decodeData);
              });
            </script>
          </div>
        </li>
        <li>
          <div class="blk_div">
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q2_3_improve" name="radioButton-radio-group-1588074433611" label="I wanted to speak to an officer for my needs" value="I wanted to speak to an officer for my needs" visibility="show"
                  onclick="customRadioBtnValidity('Q2_3_improve')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>I wanted to speak to an officer for my needs</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q2_3_improve" name="radioButton-radio-group-1588074433611" label="The answer didn't provide enough information" value="The answer did not provide enough information" visibility="show"
                  onclick="customRadioBtnValidity('Q2_3_improve')"><span>The answer didn't provide enough information</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q2_3_improve" name="radioButton-radio-group-1588074433611" label="My problem remains unresolved" value="My problem remains unresolved" visibility="show"
                  onclick="customRadioBtnValidity('Q2_3_improve')"><span>My problem remains unresolved</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q2_3_improve" name="radioButton-radio-group-1588074433611" label="Please specify" value="Please specify" visibility="show" onclick="customRadioBtnValidity('Q2_3_improve')"><span>Please
                  specify</span></label>
            </span>
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable1 textbox1">
        <li>
          <div>
            <div id="div-label-label-1588076625144">
              <p class="submit-specify">Please specify</p>
            </div>
            <!-- <script type="text/javascript">
                                    $(function() {
                                        function htmlDecode(input) {
                                            var e = document.createElement('div');
                                            e.innerHTML = input;
                                            return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                                        };
                                        var decodeData = htmlDecode("&lt;p&gt;Please mention&lt;/p&gt;");
                                        $('#div-textField-text-1568195597503').html(decodeData);
                                    });
                                </script> -->
            <input class="txtfield" position="above" id="Q4d" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588076631551" type="text" maxlength="100" visibility="show" error="Please specify the reason"
              title="Please specify the reason" oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable2 section6">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div" label="&amp;lt;p&amp;gt;Please tell us why it didn't save you a call, email or branch visit?&amp;lt;/p&amp;gt;" type="label" id="label-label-1588071600618" name="label-label-1588071600618" visibility="show">
            <div id="div-label-label-1588071600618">
              <p>Please tell us why it didn't save you a call, email or branch visit?</p>
            </div>
            <script type="text/javascript">
              $(function() {
                function htmlDecode(input) {
                  var e = document.createElement('div');
                  e.innerHTML = input;
                  return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                };
                var decodeData = htmlDecode("&lt;p&gt;Please tell us why it didn't save you a call, email or branch visit?&lt;/p&gt;");
                $('#div-label-label-1588071600618').html(decodeData);
              });
            </script>
          </div>
        </li>
        <li>
          <div class="blk_div chat-ans">
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588071687143" label="I wanted to speak to an officer for my needs" value="I wanted to speak to an officer for my needs" visibility="show"
                  onclick="customRadioBtnValidity('Q4_issuefaced')" error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>I wanted to speak to an officer for my needs</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588071687143" label="The answer didn't provide enough information" value="The answer did not provide enough information" visibility="show"
                  onclick="customRadioBtnValidity('Q4_issuefaced')"><span>The answer didn't provide enough information</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588071687143" label="My problem remains unresolved" value="My problem remains unresolved" visibility="show"
                  onclick="customRadioBtnValidity('Q4_issuefaced')"><span>My problem remains unresolved</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588071687143" label="Please specify" value="Please specify" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Please
                  specify</span></label>
            </span>
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable1 textbox3">
        <li>
          <div>
            <div id="div-textField-text-1588073041293">
              <p class="submit-specify">Please specify</p>
            </div>
            <!-- <script type="text/javascript">
                                    $(function() {
                                        function htmlDecode(input) {
                                            var e = document.createElement('div');
                                            e.innerHTML = input;
                                            return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                                        };
                                        var decodeData = htmlDecode("&lt;p&gt;Please mention&lt;/p&gt;");
                                        $('#div-textField-text-1568196914400').html(decodeData);
                                    }); -->
            <input class="txtfield" position="above" id="Q3abc_others" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588073041293" type="text" maxlength="100" visibility="show" error="Please specify the reason"
              title="Please specify the reason" oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable2 section7">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div" label="&amp;lt;p&amp;gt;Some top queries users searched for on Citi Help are below&amp;lt;/p&amp;gt;" type="label" id="label-label-1588071818654" name="label-label-1588071818654" visibility="show">
            <div id="div-label-label-1588071818654">
              <p>Some top queries users searched for on Citi Help are below</p>
            </div>
            <script type="text/javascript">
              $(function() {
                function htmlDecode(input) {
                  var e = document.createElement('div');
                  e.innerHTML = input;
                  return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                };
                var decodeData = htmlDecode("&lt;p&gt;Some top queries users searched for on Citi Help are below&lt;/p&gt;");
                $('#div-label-label-1588071818654').html(decodeData);
              });
            </script>
          </div>
        </li>
        <li>
          <div class="blk_div chat-ans">
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="FAQs on Moratorium" value="FAQs on Moratorium"
                  data-url="https://www.online.citibank.co.in/citihelp/COVID-19/Moratorium-FAQs.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')" error="Please choose one option"
                  oninvalid="setCustomValidity('Please choose one option')"><span>FAQs on Moratorium</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Creating User ID and Password" value="Creating User ID and Password"
                  data-url="https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Creating User ID and Password</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Digital banking - banking safely from home" value="Digital banking - banking safely from home"
                  data-url="https://www.online.citibank.co.in/citihelp/topics/stay-safe-bank-from-home/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span> Digital banking - banking safely from
                  home </span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Change your address" value="Change your address"
                  data-url="https://www.online.citibank.co.in/portal/blogs/change-address/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Change your address</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Redeeming Credit Card Rewards points" value="Redeeming Credit Card Rewards points"
                  data-url="https://www.online.citibank.co.in/portal/blogs/credit-card-rewards/credit-card-rewards-blog.htm?source=CHS&amp;eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Redeeming Credit
                  Card Rewards points</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Paying your Utility Bills" value="Paying your Utility Bills"
                  data-url="https://www.online.citibank.co.in/portal/blogs/Utility-Bill-Payments/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Paying your Utility Bills</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Credit Card application status" value="Credit Card application status"
                  data-url="https://www.online.citibank.co.in/citihelp/topics/credit-card/track-application/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Credit Card application
                  status</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Disputing card transaction" value="Disputing card transaction"
                  data-url="https://www.online.citibank.co.in/portal/DT/DTBlog/index.htm?eOfferCode=InHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Disputing card transaction</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="These didn't answer my question" value="These did not answer my question" visibility="show"
                  onclick="customRadioBtnValidity('Q4_issuefaced')"><span>These didn't answer my question</span></label>
            </span>
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable1 textbox4">
        <li>
          <div>
            <div id="div-label-label-1588076350025">
              <p class="submit-specify">Please mention</p>
            </div>
            <!-- <script type="text/javascript">
                                    $(function() {
                                        function htmlDecode(input) {
                                            var e = document.createElement('div');
                                            e.innerHTML = input;
                                            return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                                        };
                                        var decodeData = htmlDecode("&lt;p style='padding-bottom: 5px'&gt;Please mention&lt;/p&gt;");
                                        $('#div-label-label-1588072966000').html(decodeData);
                                    });
                                </script> -->
            <input class="txtfield" position="above" id="Q4abc_others" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588076400887" type="text" maxlength="100" visibility="show" error="Please specify the reason"
              title="Please specify the reason" oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
          </div>
        </li>
      </ul>
      <ul class="sortable2 section8">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div">
            <p>Thank you for using Citi Help!</p>
          </div>
        </li>
        <li>
          <div class="blk_div chat-ans">
            <ul style="display: table;">
              <li style="display: table-row;"><a class="pointer exit-cta" style="display: table-cell; padding-right: 5px;" href="https://www.online.citibank.co.in" title="Home Page"><img src="citihelp/img/exit.png" class="mCS_img_loaded"></a>
                <span style="display: table-cell;vertical-align: middle; padding-bottom:0px"><a class="pointer exit-cta" href="https://www.online.citibank.co.in" title="Home Page">Citi
                        Homepage</a></span>
              </li>
              <li style="display: table-row; ">
                <a style="display: table-cell;padding-right: 5px;" href="https://www.online.citibank.co.in/portal/cards/MGM/MGM-Referal-Exist.html?site=PORTAL&amp;creative=NGX&amp;section=INHOMTT&amp;agencyCode=XER&amp;campaignCode=&amp;productCode=&amp;eOfferCode=CITIHELPSURV" title="Refer and earn upto Rs.9999"><img src="citihelp/img/people.png" class="mCS_img_loaded"></a><span
                  style="display: table-cell;vertical-align: middle;padding-bottom:0px"><a href="https://www.online.citibank.co.in/portal/cards/MGM/MGM-Referal-Exist.html?site=PORTAL&amp;creative=NGX&amp;section=INHOMTT&amp;agencyCode=XER&amp;campaignCode=&amp;productCode=&amp;eOfferCode=CITIHELPSURV" title="Refer and earn upto Rs.9999">Refer and earn upto Rs.9999</a></span>
              </li>
            </ul>
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable2 section9 scrollto">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div" label="&amp;lt;p&amp;gt;Some top queries users searched for on Citi Help are below&amp;lt;/p&amp;gt;" type="label" id="label-label-1588075182103" name="label-label-1588075182103" visibility="show">
            <div id="div-label-label-1588075182103">
              <p>Some top queries users searched for on Citi Help are below</p>
            </div>
            <script type="text/javascript">
              $(function() {
                function htmlDecode(input) {
                  var e = document.createElement('div');
                  e.innerHTML = input;
                  return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                };
                var decodeData = htmlDecode("&lt;p&gt;Some top queries users searched for on Citi Help are below&lt;/p&gt;");
                $('#div-label-label-1588075182103').html(decodeData);
              });
            </script>
          </div>
        </li>
        <li>
          <div class="blk_div chat-ans">
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="FAQs on Moratorium" value="FAQs on Moratorium"
                  data-url="https://www.online.citibank.co.in/citihelp/COVID-19/Moratorium-FAQs.htm?eOfferCode=INHelpfb" data-reference="FAQs on Moratorium" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"
                  error="Please choose one option" oninvalid="setCustomValidity('Please choose one option')"><span>FAQs on Moratorium</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Creating User ID and Password" value="Creating User ID and Password"
                  data-url="https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Creating User ID and Password</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Digital banking - banking safely from home" value="Digital banking - banking safely from home"
                  data-url="https://www.online.citibank.co.in/citihelp/topics/stay-safe-bank-from-home/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span> Digital banking - banking safely from
                  home </span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Change your address" value="Change your address"
                  data-url="https://www.online.citibank.co.in/portal/blogs/change-address/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Change your address</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Redeeming Credit Card Rewards points" value="Redeeming Credit Card Rewards points"
                  data-url="https://www.online.citibank.co.in/portal/blogs/credit-card-rewards/credit-card-rewards-blog.htm?source=CHS&amp;eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Redeeming Credit
                  Card Rewards points</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Paying your Utility Bills" value="Paying your Utility Bills"
                  data-url="https://www.online.citibank.co.in/portal/blogs/Utility-Bill-Payments/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Paying your Utility Bills</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Credit Card application status" value="Credit Card application status"
                  data-url="https://www.online.citibank.co.in/citihelp/topics/credit-card/track-application/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Credit Card application
                  status</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Disputing card transaction" value="Disputing card transaction"
                  data-url="https://www.online.citibank.co.in/citihelp/topics/credit-card/track-application/index.htm?eOfferCode=INHelpfb" visibility="show" onclick="customRadioBtnValidity('Q4_issuefaced')"><span>Disputing card
                  transaction</span></label>
            </span>
            <span class="chat-radio">
              <label><input type="radio" class="radiobttn" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="These didn't answer my question" value="These did not answer my question" visibility="show"
                  onclick="customRadioBtnValidity('Q4_issuefaced')"><span>These didn't answer my question</span></label>
            </span>
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable1 textbox2">
        <li>
          <div>
            <div id="div-textField-text-1568196126731">
              <p class="submit-specify">Please mention</p>
            </div>
            <!-- <script type="text/javascript">
                                    $(function() {
                                        function htmlDecode(input) {
                                            var e = document.createElement('div');
                                            e.innerHTML = input;
                                            return e.childNodes.length === 0 ? "" : e.childNodes[0].nodeValue;
                                        };
                                        var decodeData = htmlDecode("&lt;p&gt;Please mention&lt;/p&gt;");
                                        $('#div-textField-text-1568196126731').html(decodeData);
                                    });
                                </script> -->
            <input class="txtfield" position="above" id="Q3d" pattern="^(?!\s*$)[a-zA-Z0-9\s]{1,100}$" name="textField-text-1588074081572" type="text" maxlength="100" visibility="show" error="Please specify the reason"
              title="Please specify the reason" oninvalid="setCustomValidity('Please specify the reason')" onchange="setCustomValidity('')">
          </div>
        </li>
      </ul>
      <ul class="sortable3 chat-cta">
        <li>
          <input type="hidden" class="txtfield" id="form_id" name="hiddenfield-hiddenfield-1568199891456" defaultvalue="frmcitihelpsurveyC" value="frmcitihelpsurveyC">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              $('#form_id').attr('value', 'frmcitihelpsurveyC');
            });
          </script>
        </li>
        <li>
          <script src="/formbuilder/js/createJSON.js"></script>
          <div id="submitcallclk">
            <button type="image" class="submitBtn sumitclk" hiddenid="submit"><input type="hidden" id="PG" value="false"><input type="hidden" id="clicktocall" value="false"><img class="submitImg mCS_img_loaded" hiddenid="submit"
                id="submit-image-1568199904101" src="https://www.online.citibank.co.in/formbuilder/images/submitbtn.jpg" name="submit-image-1568199904101" type="image"></button>
          </div>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="externalOfferCode" name="hiddenfield-hiddenfield-1568199909760" defaultvalue="externalOfferCode" value="externalOfferCode">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              //  $('#externalOfferCode').attr('value', 'externalOfferCode');
            });
          </script>
        </li>
      </ul>
      <ul class="sortable2 section10">
        <li>
          <div class="chat_icon">
            <img class="active mCS_img_loaded" src="images/img/chat-icon.png" alt="">
            <img class="deactive mCS_img_loaded" src="images/img/deactive-chat.png" alt="" style="display: none;">
          </div>
          <div class="qus_div">
            <p>Your feedback is duly noted and we will continue to improve. Please try these alternatives:</p>
          </div>
        </li>
        <li>
          <div class="blk_div chat-ans url-list-block">
            <ul class="url-list">
              <!-- <li class='pointer link-search' style='text-align: center;padding: 5px 15px;'>Try using other keywords in the search bar</li> -->
              <li class="pointer" style="text-align: center;"><a href="https://www.online.citibank.co.in/customerservice/home.htm" onclick="window.open(this.href, 'mywin','left=20,top=20,width=500,height=500,toolbar=1,resizable=0'); return false;">Visit
                      Customer service Home</a></li>
              <li class="pointer" style="text-align: center;"><a href="https://chat.citibank.co.in/IN/WebChat/" onclick="window.open(this.href, 'mywin','left=20,top=20,width=500,height=500,toolbar=1,resizable=0'); return false;">Chat
                      now with Citi</a></li>
            </ul>
          </div>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable5">
        <li>
          <input type="hidden" class="txtfield" id="Creative" name="hiddenfield-hiddenfield-1568200098146" defaultvalue="Creative" value="Creative">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              //  $('#Creative').attr('value', 'Creative');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="Section" name="hiddenfield-hiddenfield-1568200103726" defaultvalue="Section" value="Section">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              ///   $('#Section').attr('value', 'Section');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="Campaign_Code" name="hiddenfield-hiddenfield-1568200108065" defaultvalue="Campaign_Code" value="Campaign_Code">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              //  $('#Campaign_Code').attr('value', 'Campaign_Code');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="Product_Code" name="hiddenfield-hiddenfield-1568200113047" defaultvalue="Product_Code" value="Product_Code">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              //  $('#Product_Code').attr('value', 'Product_Code');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="Source_Id" name="hiddenfield-hiddenfield-1568200117347" defaultvalue="internet" value="internet">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              $('#Source_Id').attr('value', 'internet');
            });
          </script>
        </li>
        <!-- <li>
                            <input type="hidden" class="txtfield" id="status-Id" name=""  value="">
                            <script type="text/javascript">
                                $(function() {
                                    //console.log("Set a default value");
                                    $('#status-Id').attr('value', '');
                                });
                            </script>
                        </li> -->
      </ul>
      <div class="clear"></div>
      <ul class="sortable5">
        <li>
          <input type="hidden" class="txtfield" id="Country_Id" name="hiddenfield-hiddenfield-1568200122655" defaultvalue="IN" value="IN">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              $('#Country_Id').attr('value', 'IN');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="Lead_Type" name="hiddenfield-hiddenfield-1568200127834" defaultvalue="Lead_Type" value="CitiHelp">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              $('#Lead_Type').attr('value', 'CitiHelp');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="timestamp" name="hiddenfield-hiddenfield-1568200135399" defaultvalue="timestamp" value="timestamp">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              // $('#timestamp').attr('value', 'timestamp');
            });
          </script>
        </li>
        <!--  <li>
                            <input type="hidden" class="txtfield" id="ip" name="hiddenfield-hiddenfield-1568200140266" defaultvalue="ip" value="ip">
                            <script type="text/javascript">
                                $(function() {
                                    //console.log("Set a default value");
                                   // $('#ip').attr('value', 'ip');
                                });
                            </script>
                        </li> -->
        <li>
          <input type="hidden" class="txtfield" id="Agency_Code" name="hiddenfield-hiddenfield-1568200145975" defaultvalue="Agency_Code" value="Agency_Code">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              //    $('#Agency_Code').attr('value', 'Agency_Code');
            });
          </script>
        </li>
      </ul>
      <div class="clear"></div>
      <ul class="sortable5">
        <li>
          <input type="hidden" class="txtfield" id="Site" name="hiddenfield-hiddenfield-1568200499281" defaultvalue="Site" value="Site">
          <script type="text/javascript">
            $(function() {
              //console.log("Set a default value");
              $('#Site').attr('value', 'Site');
            });
          </script>
        </li>
        <li>
          <input type="hidden" class="txtfield" id="ratingtype" name="hiddenfield-hiddenfield-1575549806188" value="">
        </li>
      </ul>
      <div class="clear"></div>
    </div>
    <div id="mCSB_1_scrollbar_vertical" class="mCSB_scrollTools mCSB_1_scrollbar mCS-dark-thin mCSB_scrollTools_vertical" style="display: none;"><a href="#" class="mCSB_buttonUp"></a>
      <div class="mCSB_draggerContainer">
        <div id="mCSB_1_dragger_vertical" class="mCSB_dragger" style="position: absolute; min-height: 15px; top: 0px;">
          <div class="mCSB_dragger_bar" style="line-height: 0px;"></div>
          <div class="mCSB_draggerRail"></div>
        </div>
      </div><a href="#" class="mCSB_buttonDown"></a>
    </div>
  </div>
  <div id="responseMsg" style="color: red;font-family: interstate,arial,sans-serif;font-size: 18px;text-align:center;"></div>
</form>

Text Content

Citi India consumer banking customers are now served by Axis Bank. Citi India
has transferred ownership of its consumer banking business to Axis Bank
(registration number L65110GJ1993PLC020769). Consumer banking customers can
continue to use all existing Citi products and/or services, branches, ATMs,
internet banking and Citi Mobile® App as usual. Axis Bank is the provider of
Citi branded consumer banking products in India temporarily and Citi India is
providing certain services in respect of those products. The trademarks "Citi",
"Citibank", "Citigroup", the Arc design and all similar trademarks and
derivations thereof are used temporarily under license by Axis Bank from
Citigroup Inc. and related group entities.



 * CITI INDIA

 * APPLY FOR CREDIT CARDS
 * |
 * ABOUT US
 * |
 * CONTACT US
    * Consumer Banking
    * 
    * 
    * 
    * Institutional Clients

 * |
 * REGULATORY DISCLOSURES
 * |
 * DOWNLOAD CITI MOBILE APP
   Receive SMS|QR Code
   
   DOWNLOAD CITI MOBILE APP NOW!!
   
   Give us your mobile number and we'll send you the download link.
   
   
   
   
   
   
   
   DOWNLOAD CITI MOBILE APP NOW!!
   
   Give us your mobile number and we'll send you the download link.
   
   
   
   Resend OTP
   
   
   
   DOWNLOAD CITI MOBILE APP NOW!!
   
   Thank you for your interest, we have sent you the download link.
   
   
   
   
   Scan to download Citi Mobile App!!
   
   
   
 * IMPORTANT LINKS
    * APPLY FOR CREDIT CARDS
    * ABOUT US
    * CONTACT US
      * Consumer Banking
      * Institutional Clients
    * REGULATORY DISCLOSURES

 * 
 * ttt
   
   tt

t
ttt

 * Home
 * Banking
 * Credit Cards
 * Loans
 * Home Loans
 * Insurance
 * Wealth Management
 * Services
 * NRI Banking

 * Home
 * Banking
 * Credit Cards
 * Loans
 * Home Loans
 * Wealth Management
 * Insurance
 * Services
 * NRI Banking
 * Citi Help

 * Login


ALL BANK ACCOUNTS

 * PERSONAL BANKING
   
   * Citigold Private Client
   * Citigold
   * Citi Priority
   * Citibank Suvidha
   
   GLOBAL BANKING

 * BUSINESS BANKING
   
   * CitiBusiness® -
     Banking Solutions for SME Businesses
   * Transaction Banking
   * Business Lending
   * Treasury Solutions
   * Trade Services
   * Liquidity Management Solutions
   * CitiBusiness® Leap for Startups
   * CitiBusiness® OneWorld for MNC Subs
   * CitiBusiness World Debit Card
 * * Citi Commercial Bank
   
   CORPORATE BANKING
   
   * Trade Solutions
   * Loans
   * Markets
   * Forex Rates
   * Deposit Rates
   
   * SERVICES
   
   * Online Services
   * Statement on Email

 * USEFUL LINKS
   
   * Positive Pay
   * FATCA and CRS
   * Interest Rate
   * Useful Forms
   * Fees & Charges
   * Terms and Conditions
   * Citibank IFSC Codes
   * Prepaid Recharge
   * Remittances


CHOOSE BANK ACCOUNTS BASED ON YOUR NEEDS


 * CITI SUVIDHA
   
   * Zero balance salary account
   * Globally accepted Debit Card
   * Credit card offerings to suit your lifestyle
   * 


 * CITI PRIORITY
   
   * Personalized service
   * Wealth management services along with Citi Priority Personal Banker
   * Offers and privileges on the Citi Priority World Debit Card
   * 


 * CITIGOLD
   
   * Global banking privileges
   * Wealth management with the help of specialists
   * Privileges across travel, dining, golf and more
   * 


REFER YOUR FRIENDS TO A CITI PRIORITY WEALTH ACCOUNT




REFER YOUR FRIENDS TO A CITI PRIORITY WEALTH ACCOUNT





 * PERSONAL BANKING
   
   * Citigold Private Client
   * Citigold
   * Citi Priority
   * Citibank Suvidha
   
   GLOBAL BANKING
   
   * Open a Citi Priority Account

 * SME BANKING
   
   * CitiBusiness
 * * Citi Commercial Bank
   
   CORPORATE BANKING
   
   * Trade Solutions
   * Loans
   * Markets

    * OPEN A BUSINESS ACCOUNT

 * USEFUL LINKS
   
   * FATCA and CRS
   * Online Services
   * Statement on Email
   * Interest Rate
   * Useful Forms
   * Fees & Charges
   * Terms and Conditions
   * Citibank IFSC Codes
   * Prepaid Recharge
   * Remittances





CHOOSE CARDS BASED ON YOUR NEEDS

Fuel

IndianOil Card

Shopping

Rewards Card

Travel

PremierMiles Card

Cash Back

CashBack Card

Lifestyle

Prestige Card

 * Apply for a Credit Card

 * View All Cards

 * Track Application Status

 * Fees & Charges

 * |

 * Cardmember Terms and Conditions

 * |

 * Corporate Card

 * Terms and Conditions

 * |

 * Instant Loan on your Credit Card >

 * |

 * Statement on E-mail

 * Enable your card for transactions

 * Unable to transact?  Know more>>

 * Instant Loan on your Credit Card
   Redeem Reward Points >
 * 

 * LOANS
   
   * Personal Loan
   * EMI on DC
   * Loan on your Credit Card
   * Ready Credit
   * Loans for Commercial Vehicle and Construction Equipment
   * CitiBusiness – SME Business Loans
   
   * APPLY FOR LOAN ON CREDIT CARD
   
   * APPLY FOR A PERSONAL LOAN

 * TOOLS & CALCULATORS
   
   * Personal Loan EMI
   * EMI on credit card spends
   * EMI on credit card outstanding
   *  
   
   * ECLGS SCHEME
   
   * Apply EMI on credit card spends

 * USEFUL LINKS
   
   * Online Services
   * Interest Rate
   * Useful Forms
   * Fees & Charges
   * Personal Loan EMI Payment
   
   CONTACT US


Receive an Instant call back for a Personal Loan. Simply SMS PL to 52484 or use
our Click 4 Call facility.


CHOOSE FROM HOME LOANS TAILORED TO YOUR NEEDS

 * HOME LOAN
   
   Easy Home Loans up to Rs 10 Crore at attractive interest rate with repayment
   tenure up to 25 years.
   
   Learn MoreApply Now

 * LOAN AGAINST PROPERTY
   
   Loans up to Rs. 5 Crore against residential property.
   
   Learn MoreApply Now

 * TAKEOVER PLUS ENHANCEMENT
   
   Transfer your high cost loan at attractive interest rate and also avail
   enhancement loan.
   
   Learn MoreApply Now

 * TOP UP YOUR LOAN
   
   Get more money on the basis of your repayment record and the current property
   value.
   
   Learn MoreApply Now


Compare Products

 * TOOLS & CALCULATORS
   
   * Home Loan EMI Calculator
   * Home Loan Eligibility Calculator
   * Home Credit Mortgage Payment Calculator
   * Home Loan EMI Payment

 * USEFUL LINKS
   
   * Pricing Grid
   * Illustrative example of SMA/NPA classification of loan accounts
   * Treasury Bill benchmark linked Lending Rate Loans
   * Latest TBLR Rate
   * Citibank Approved Properties
   * Interest Rate Range
   * Reference Rate
   * Mortgage Sales Touch Points

 * OTHER FEATURES
   
   * Home Credit - Save interest or reduce tenure
   * Know more about Citi Home Loans

 * DOCUMENTS AND FORMS
   
   * TBLR Domestic Loan Agreement
   * Domestic Application Form
   * Deceased Borrower Document Handover

ECLGS Scheme

 * INVESTMENTS
   
   * Mutual Funds
   * Deposits
   * Demat Account
   
     WEALTH INSIGHTS
   
     
   
   * CALCULATE YOUR SIP

 * WEALTH MANAGEMENT
   
   * Citigold Private Client
   * Citigold

 * USEFUL LINKS
   
   * Apply for a Citigold account
   * Calculate your SIP
   * Buy Insurance
   * Apply for a credit card
   * Online services
   * Fees & Charges
   
   * CONTACT US
   
   * To know more about our investment products
   
   * SMS INVEST to 52484



 * INSURANCE OVERVIEW
   
   * Life Insurance
   
   * APPLY FOR INSURANCE

 * HEALTH INSURANCE
   
   * Health Insurance
   * Hospital Cash
   * Personal Accident
   
   * ALREADY HAVE HEALTH INSURANCE ?
   
   * Apply for a Top-up

 * NON-LIFE INSURANCE
   
   USEFUL LINKS
   
   * Buy Insurance
   * Apply for a Citibank account
   * Apply for a Credit Card


Why is Life Insurance important ?Click here to know more.

 * ONLINE SERVICES
   
   * Internet Banking
   * Citi Mobile
   * CitiAlert
   * Statement on E-mail
   
     ONLINE SECURITY
   
     

 * ONLINE PAYMENTS
   
   * Online Funds Transfer
   * Citibank Bill Pay
   * Online Credit Card payment through Citibank AccountOnline Credit Card
     payment through
     Non-Citibank Account (E-Pay)
   * Online Tax Remittance
   * 
   * Remit funds overseas
   * Card on File Tokenization
   * E-mandate on Cards

 * USEFUL LINKS
   
   * Login & Pay Utility Bills
   * Pay CitiBank Credit card Bill online via
     E-pay/NEFT
   * Recharge your mobile
   * Pay Personal Loan EMI online
   * Pay Home Loan EMI Online
   * Instant IPIN
   
   CONTACT US


Citi Mobile- Now available on the App Store® and Android™ Market. Click here to
know more.

   

 * KNOW MORE

   

 * KNOW MORE

   

   
 * 
   Important Information
   
 * 
   Use your new Axis Bank IFSC and cheque book to avoid disruption.
   

 * Previous
 * Next

WELCOME TO CITIBANK ONLINE:



 * First Time User? Register Now
 * Forgot User ID / Password



View Video Demos

APPLY FOR A NEW PRODUCT:

Select a Product:
 * Insurance
 * Refer & Earn – Credit Cards
 * Citigold Account
 * Citi Priority Account
 * Zero Balance Salary Account
 * Credit Cards
 * Personal Loans
   
 * Home Loans
 * Investments
 * Loan on your Credit Card
 * Ready Credit
 * CitiBusiness Account



Fees & Charges



Digital Banking Advisory by IBA



Safe banking practices:
RBI Kehta Hai

ANNOUNCEMENTS:

System Downtime: 15th June 2024



OTP unavailability - 01st Jan 2021
 * Apply for a Citi Credit Card
 * Limited Period Offer! Personal Loans* starting from 9.99% p.a.
   

 * Apply now for Insurance
 * Citi Home Loans starting
   from 8.0% p.a.*
   

 * Apply for Citigold
 * Get Citi Priority
   

 * Sign On
 * Sign On
 * First Time User?
   Register Now

 * Citi Mobile – view demo videos
 * Offers & Deals
   

 * Safe banking practices:
   RBI Kehta Hai
 * UDGAM Portal
   

 * Important Communication
   
   Digital Banking Advisory by IBA
   
   

 * ANNOUNCEMENTS:
   
   System Downtime: 15th June 2024

 * ANNOUNCEMENTS:
   
   OTP unavailability - 18th April 2020

 * Limited Period Offer: Refer & Earn
   Cashback up to ₹9,999

 * Forgot User ID / Password
 * Ask Me
 * Branch/ATM

 * 

 * 
 * 

 * 

 * 

 * 

 * 
 * 
 * 

 * 
 * 

Citibank India does not market any product or service to individuals resident in
the European Union, European Economic Area, Switzerland, Guernsey, Jersey,
Monaco, San Marino, Vatican, The Isle of Man, the UK, Brazil or New Zealand.

This web page is not, and should not be construed as, an offer, invitation or
solicitation to buy or sell any of the products and services mentioned herein to
individuals resident in the European Union, European Economic Area, Switzerland,
Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Brazil
or New Zealand.

CITIGROUP.COM About Citi
 * CGM
 * TERMS AND CONDITIONS
 * MCLR
 * BASE RATE
 * KEY POLICIES & COMMITMENTS
 * PRIVACY
 * SECURITY
 * SITE MAP

 * Follow us on
 * 
 * 
 * 

Citi.com is the global source of information about and access to financial
services provided by the Citigroup family of companies.
Copyright © 2024 Citigroup Inc.










Citibank N.A
Mumbai, Maharashtra
Phone: 02228232484

 * Apply Now
 * Switch to Citigold
 * Switch to Citi Priority
 * Citi Mobile -
   view demo videos


INDIANOIL CITI PLATINUM CREDIT CARD

Save on your fuel bills. Get Reward Points that collect quickly, and convert
easily to free fuel. Collect points on all purchases, and 4 times the points on
fuel.

APPLY NOW
LEARN MORE


CITI REWARDS CREDIT CARD

Earn Reward Points on all spends. Get 10X Reward Points on your purchases at
apparel and department stores and many other partner stores. Redeem your Reward
Points instantly when you shop at over 700 outlets and e-shopping sites. Enjoy
the many ways a Citi Rewards Credit Card makes every day more rewarding for you!

APPLY NOW
LEARN MORE


Do you have a Citi
credit card / savings account?

YES
NO

Apply for a Product


SECURITY TIPS FOR:

 * Fake mobile numbers
   Do not call on any mobile number listed for Citibank web search result.
   KNOW MORE

 * Personal information
   Citibank will never ask for your PIN, OTP, CVV and IPIN on an email, SMS, IVR
   or outbound telephone call.KNOW MORE

 * Chip+PIN card
   Use your PIN for completing your debit / credit card transactions at merchant
   outlets. Do not share your PIN with anyone.KNOW MORE

 * Email Scams
   Here are a few things you should know about fraud through email which can be
   in the form on offers like - Bonus points, lottery, tax refunds, among
   others. PLAY VIDEO






REPORT YOUR LOST/STOLEN CARD IMMEDIATELY AND REISSUE A NEW CARD IN 3 SIMPLE
STEPS:

 * 1
   
   Login to Citibank Online

 * 2
   
   Post Login, in the top menu, click on Banking tab (for Debit Card) OR Cards
   tab (for Credit Card)

 * 3
   
   In Left hand menu, click Report Lost/Stolen card and follow the steps
   outlined on the screen Login CTA button: Login Now

Login Now

Note: If you choose "No" under "Do you want a new card?" option and there are no
other active cards linked to your account, your Citibank Online/Citi Mobile
access will also get blocked. In case of reissuance, the new card will be sent
to your registered address.

Apply now and get ₹1000 Cashback* + ₹1000 Amazon Pay Gift Card*
 * IndianOil Citi Credit Card
 * 
 * Never - expiring Turbo points
 * 4x turbo points/ on fuel
 * Apply Now

 * Citi Cash Back Credit Card
 * 
 * Cashback on every purchaes
 * 5% cashback on movies & utility bills
 * Apply Now

 * Citi Rewards Credit Card
 * 
 * Never - expiring rewards points
 * 10X rewards on apparel/ department stores
 * Apply Now

 * Citi PremierMiles Credit Card
 * 
 * Never expiring miles
 * Redeem miles across 100+ airlines
 * Apply Now

LIMITED PERIOD OFFER

T&Cs apply. *Cashback offer applicable only if you apply through this banner


CHOOSE BANK ACCOUNTS BASED ON YOUR NEEDS


 * CITIBANK SUVIDHA SALARY ACCOUNT

    * Best in class savings account
    * Complimentary Credit Card with exclusive offers
    * Bank-on-the-go with Citi Mobile app

 * Apply for Suvidha Salary Account


 * CITI PRIORITY

    * Personalized service
    * Wealth management services along with Citi Priority Personal Banker
    * Offers and privileges on the Citi Priority World Debit Card

 * Apply for a Citi Priority Account


 * CITIGOLD

    * Global banking privileges
    * Wealth management with the help of specialists
    * Privileges across travel, dining, golf and more

 * Apply for a Citigold Account


 * CITIGOLD PRIVATE CLIENT

    * Citi | Wharton trained relationship managers
    * Innovative wealth management solutions
    * Global banking privileges

 * Apply for a Citigold Private Client


LOGIN NOW | CITI HELP HOME
x

Top Search result (Type specific keywords like 'address change', 'reward points'
etc for the best results)



More results

People also frequently viewed

 * {{item.text}} {{item.altText}}


 * Report Lost/Stolen Card
 * Update KYC
 * Change Address
 * Credit Card Rewards Redemption
 * Apply for Credit Card


 * Remove Dormancy/reactivate your account
 * Dispute Card transaction
 * Track Credit Card Application
 * Bank safely from home
 * Open Banking Account



Report Lost/Stolen Card

Update KYC

Change Address

Credit Card Rewards Redemption

Apply for Credit Card

Open Banking Account

Dispute Card Transaction

Bank safely from home

Track Credit Card Application

Remove Dormancy/reactivate your account

Citi Help Survey

Found what you’re looking for?



 * 

 * Did you find this page helpful?

   





 * Did it save you from contacting us by telephone, email or visiting our
   branch?
   
   Yes No
 * 




 * Why didn't you find it helpful?

 * I wanted to speak to an officer for my needs The answer didn't provide enough
   information My problem remains unresolved Please specify



 * Please specify



 * Please tell us why it didn't save you a call, email or branch visit?

 * I wanted to speak to an officer for my needs The answer didn't provide enough
   information My problem remains unresolved Please specify



 * Please specify



 * Some top queries users searched for on Citi Help are below

 * FAQs on Moratorium Creating User ID and Password Digital banking - banking
   safely from home Change your address Redeeming Credit Card Rewards points
   Paying your Utility Bills Credit Card application status Disputing card
   transaction These didn't answer my question



 * Please mention

 * Thank you for using Citi Help!

 *  * Citi Homepage
    * Refer and earn upto Rs.9999



 * Some top queries users searched for on Citi Help are below

 * FAQs on Moratorium Creating User ID and Password Digital banking - banking
   safely from home Change your address Redeeming Credit Card Rewards points
   Paying your Utility Bills Credit Card application status Disputing card
   transaction These didn't answer my question



 * Please mention

 * 
 * 
 * 

 * Your feedback is duly noted and we will continue to improve. Please try these
   alternatives:

 *    
    * Visit Customer service Home
    * Chat now with Citi


 * 
 * 
 * 
 * 
 * 
   


 * 
 * 
 * 
   
 * 


 * 
 * 






IMPORTANT NOTICE

Due to a scheduled maintenance activity between 4 AM to 8 AM IST on 16th Feb
2020, IMPS, UPI (Citi Mobile and 3rd party application) will be unavailable and
processing of NEFT transactions will be delayed. We sincerely regret any
inconvenience caused




Our systems are undergoing a scheduled maintenance. We regret that few of our
services will not be available from IST 03:00 to IST 03:45 today.

Know More