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WE HELP YOU IMPROVE YOUR FINANCIAL AND NON-FINANCIAL PERFORMANCE BY BUILDING
TRUST BRANDS AND EMPOWERING YOUR TEAMS TO BUILD MORE TRUST IN EVERY CONVERSATION
AND EVERYTHING THEY DO.




Project Examples






WORLD VISION



RETURN CHILD SPONSORSHIP
TO GROWTH


2.5X



AD EFFECTIVENESS


53%



INCREASE IN CONVERSATION






CAPABILITIES

Qualitative and quantitative research
Brand and Value Propositions
Customer experience design
Trust training
Creative development
Content and social media




DETAILS

Read more

Child Sponsorship had been falling for over a decade, impacting the lives of
many of the poorest children. mext were engaged to find a way to return child
sponsorship to growth. Through deep-psychological research work and global
quantification, we uncovered powerful insights that had the potential to end the
decline. Those insights were seamlessly translated into the brand.





KING&WOOD MALLESONS


NEW GLOBAL
LEADER BRAND


NO.9



GLOBALLY IN 10 YEARS







CAPABILITIES

Qualitative and quantitative research internally and externally
Brand development
Culture change
Client & people experience design
Innovation
Trust training
Design
Creative development




DETAILS

Read more

Excitingly, while merger negotiations were taking place, our brand development
work played such a significant role it became part of the merger negotiations.
With King & Wood Mallesons, we developed a new, global-leading brand in legal
services that became No.1 in Asia Pacific in just 8 years. We devised and helped
launch the brand internally and externally, this included two global ad
campaigns. We trained the partners, marketers and BDs globally in bringing the
client experience to life and to build more effective trust.





KORDAMENTHA



REFRESH AN
ICONIC BRAND


NEW GROWTH MOMENTUM




CAPABILITIES

Qualitative and quantitative research internally and externally
Brand development
Culture change
Client & people experience design
Innovation
Trust training
Design
Creative development




DETAILS

Read more

In a fast-changing market environment, this iconic brand needed a full refresh
to tie in with its business strategy. Together with the partners, we developed
the brand in line with what the brand and partners should be trusted for. We
then translated this.





SIMPLY ENERGY



SUCCESSFUL
CHALLENGER BRAND


3X



MORE CUSTOMERS IN 6 YEARS







CAPABILITIES

Qualitative and quantitative research
Research
Brand development
Innovation
Trust training
Sales and service focus
Design
Creative development




DETAILS

Read more

New brand in a highly competitive market with over 25% annual customer churn and
virtually no differentiation. We succeeded with a well-differentiated brand and
developed the brand visual.





SENSIS



EXPERIENCES THAT
DRIVE LOYALTY


10% GROWTH



IN KPIS, TRUST AND SALES







CAPABILITIES

Qualitative and quantitative research internally and externally
Brand development
Value proposition
Culture change
Client & people experience design
Innovation
Trust training across all functions
Design
Creative development




DETAILS

Read more

We’ve done multiple projects with the Telstra group from large-scale research
projects, to brand development to experience design and sales training.

In the design for the Sensis customer experience, we used our unique
deep-psychologial approach to uncover the relevant trust drivers and created
pinnacle experiences for the key segments.






PROFESSIONAL AND FINANCIAL SERVICES
BAKER MCKENZIE/CORRS/CLAYTON UTZ
/ALLEN & OVERY/ HASTINGS (WESTPAC)



EMPOWER THE
LEADING TEAMS


$1BN



IN INVESTMENT







CAPABILITIES

Leadership training (trust)
Practice growth strategy (client trust strategy)
Business development training and consulting
Qualitative research
Brand development
Value proposition and story development
Culture change
Client & people experience design
Innovation
Content strategy, development and implementation across channels
Trust training
Design
Creative development




DETAILS

Read more
If an investment fund CEO pitched for a billion dollars in funds as an underdog
and won it within 6 weeks, you’d probably agree that’s success!

That’s what we do with amazing professional services clients, by helping them
understand how the key to success –  trust – can work. With logical and
intuitive understanding, we help them build better and more effective trust and
how to do it fast. Our programme works to empower partners, their teams,
marketers and BDs to build more of the critical trust that allows them to be the
most trusted that gets the most business, more often. We’ve achieved this with
clients from over 40 countries and counting.




VIRGIN MOBILE AUSTRALIA



AN EXPERIENCE
THAT STICKS


RETENTION



GROWTH







CAPABILITIES

Qualitative and quantitative research internally
Customer experience design
Experience implementation
Trust training



DETAILS

Read more
How do you help a brand with a highly loyal customer base to get even better?
By focussing the experience design on what their customers loved to trust them
for. With Virgin Mobile, we found significant opportunities to build trust in
more powerful ways and create new and better experiences that continuously
improved and managed trust. The seamless translation from design to gap analysis
to priority implementation, including process changes and service training, is
what got the rubber on the road fast.




SAY HELLO.
LET’S BUILD TRUST
TOGETHER

Email hello at intouch@mextconsulting.com


Get contact


132 Cremorne Street
Cremorne (Melbourne)
3121 Victoria,
Australia

intouch@mextconsulting.com



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