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E-LEARNING IMPLEMENTATION WITH MAXIMUM IMPACT IN YOUR ORGANIZATION


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Return to overview
 * 25/07/2023
 * Reading time: 3 minutes


WRITTEN BY INDYRA OLIVIER

CUSTOMER SUCCESS COACH

The ‘perfect e-Learning’ often loses its effectiveness. Despite the fact that
you clearly define the goal of your digital training, underpin the training with
strong didactics, create a graphical gem, fine-tune the content of the
e-Learning, don’t make it too long and build it up interactively, its
implementation often runs into difficulty. Maybe this sounds familiar to you?
Nothing to worry about, because FLOWSPARKS has drawn up the ideal action plan to
ensure that the implementation of your e-Learning runs smoothly from now on and
that you seamlessly reach your goal.


E-LEARNING IMPLEMENTATION


TECHNOLOGY AND INFRASTRUCTURE

Everything starts with a well-functioning infrastructure. Are things already
going wrong in terms of IT? Then your end user is not even able to start the
training. A regrettable, missed opportunity. When you launch an e-Learning,
first check that all end users have access to the necessary technology. Simply
put: a working computer, tablet or smartphone with a stable Internet connection.
But it doesn’t stop there. Also test the e-Learning module on different devices
and browsers to ensure that the e-Learning actually works properly and is
accessible on different platforms.

Ensure easy access: do you enable the end user to surf directly to FLOWSPARKS?
Do you use the FASTPASS or Single Sign-on? Placing a shortcut on the tablet or
computer already makes the search for the right e-Learning a lot easier.

Of course, an unexpected technical problem can always occur. Therefore, it is
crucial to provide clear instructions so that end users know how to report and
resolve any technical issues.


TIME AND SPACE

How often are you aware that you don’t have time this week to complete that one
mandatory e-Learning? Similarly, e-Learning is often not a priority in the
end-user’s schedule, even though it drives their personal development.
Everything starts with booking sufficient time and space, and doing so with the
necessary support from the manager. Therefore, encourage communication with
management and supervisors to make your e-Learning a priority. Link e-Learning
to the importance of an individual learning plan. That way, time will suddenly
be made available in the end user’s schedule.

Also advise finding a quiet, low-stimulus place where the end user can
concentrate on learning. Nothing is more disruptive than, for example, having a
cashier go through digital training in the general copy room, where every 10
minutes a colleague has to do his administration.


SUPPORT FROM MANAGEMENT

Who but management can emphasize the importance of personal development? The
demand for e-Learning development often comes from management, so let them play
a role in its implementation. Communicate with management about the importance
of the e-Learning module and its benefits to the organization. Make these
benefits as specific as possible. That way you will convince everyone of your
perfect e-Learning.

Also let management underline the importance of e-Learning at several internal
meetings. As a result, you will create more awareness and the topic will become
relevant in the workplace.


CLEAR COMMUNICATION AND INSTRUCTIONS

Make your e-Learning dummy-proof. And by dummy-proof, we literally mean that any
person should be able to go through the e-Learning from A to Z flawlessly. So
provide a clear and user-friendly interface for the e-Learning module, along
with clear navigation and instructions to avoid confusion.

In addition, communicate clear instructions to the end-user on how to access the
module, track its progress and where to go to for any questions or problems.
This can be done by sending out an internal email, mentioning the training in
meetings or communicating where offline communication is usually visible.


FEEDBACK AND FOLLOW-UP

Establish a feedback mechanism where end-users can share their experiences,
problems or suggestions. Actively encourage feedback and respond to any problems
or concerns that are reported. Link actions to this feedback so the end-user
knows that something is being done with their opinion. In FLOWSPARKS, you can
collect feedback interactively through the SMARTSURVEY.

Always keep your digital training up to date. Schedule regular evaluations of
the e-Learning module to check if it still meets the needs of the end-users. If
necessary, make the required improvements.


RECOGNITION AND REWARDS

Implement a reward system for end-users who successfully complete the e-Learning
module, such as certificates, badges or points. Communicate these rewards and
share success stories, for example on your organization’s intranet, to increase
motivation and engagement.


SUPPORT AND GUIDANCE

Last but certainly not least, provide a help desk or support channel where
end-users can go with questions, technical issues or need for guidance. Consider
assigning mentors or content experts to end-users to support and guide them
through the learning process.




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