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Text Content

ARE YOU SUFFERING FROM BAD SERVICE MANAGEMENT NOW?


KNOW WHAT YOU ARE PAYING FOR AND GET UP AND RUNNING FASTER WITH THE MODERN ITSM
SOLUTION.

Learn more



SEE WHY SERVICENOW CUSTOMERS SWITCH TO ATLASSIAN

Say goodbye to steep learning curves, painful upgrades, and high costs for
unused functionality.
Jira Service Management’s inclusive pricing, intuitive implementation, and
unified platform for Dev, IT Ops, and business teams make for a better return on
your service management investment.
Unite Dev and Ops Lower TCO Empower all teams Unleash AI & Automation

ACCELERATE DEV AND IT OPS COLLABORATION ON ONE, UNIFIED PLATFORM

Consolidate Dev, IT Ops, and business teams on the Atlassian platform for one,
central view into your system of work. Improve Dev and IT Ops collaboration and
seamlessly integrate incident, problem, and change management workflows for
streamlined incident management. Empower teams to work the way they want while
staying in lock step with the broader org.

DECREASE SERVICE MANAGEMENT COSTS, INCREASE ROI

Lower your total cost of ownership for ITSM and get more out of your investment.
Jira Service Management has simple, transparent licensing for a frictionless
purchase experience – no “gotchas” at time of purchase or renewal. Get complete
ITSM functionality, including powerful AI capabilities and ESM workflows, all in
one, inclusive price.

ELIMINATE BOTTLENECKS AND EMPOWER ALL SERVICE TEAMS

Pre-built templates, AI-powered configuration, and out-of-the-box workflows make
it easy for teams to get up and running without the bottlenecks and need for
consultants. With over 60% of Jira Service Management customers using the
platform for non-IT support, let all teams - from HR to facilities - take
ownership of their own service portals without extra license fees or complex
add-ons and modules.

UNLOCK HIGH VELOCITY-ITSM WITH MODERN, AI-POWERED PRACTICES

Don’t let ServiceNow slow you down with complexity, unexpected fees, and forced
downtime during upgrades. With a modern approach to ITIL and a powerful suite of
AI capabilities, Jira Service Management empowers teams to work at
high-velocity, using only the features they need to accelerate incident
resolution, streamline DevOps workflows, and get teams across the organization
running their own service desks, without unnecessary feature bloat.


THE ATLASSIAN ADVANTAGE




TRUSTED BY OVER 55,000 CUSTOMERS WORLDWIDE

“WITH JIRA SERVICE MANAGEMENT, EVERYTHING STARTED TO FLOW… WE COULD FINALLY LINK
PROJECTS AND USE DASHBOARDS BETWEEN OUR SERVICE MANAGEMENT SOLUTION AND JIRA
SOFTWARE…WE EXPECT TO SAVE 70% THIS YEAR ON LICENSING COSTS ALONE.”

Rachid Laghzaouni, PMO Tools Manager, Saint-Gobain

“WE COULD IMPLEMENT THE PREMIUM VERSION OF JIRA SERVICE MANAGEMENT AND STILL
SAVE $67K ON LICENSING COSTS IN COMPARISON TO SERVICENOW.”

Jose Luis Lizarraga Castro, IT Support Engineer, Engie Mexico

“ALL YOUR ITSM COMPETITORS ARE THESE MONOLITHIC SOLUTIONS THAT START AT A LIST
PRICE OF HALF A MILLION DOLLARS AND NEED AN ARMY OF CONSULTANTS TO GET STARTED.”

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

“WITH JIRA SERVICE MANAGEMENT, EVERYTHING STARTED TO FLOW… WE COULD FINALLY LINK
PROJECTS AND USE DASHBOARDS BETWEEN OUR SERVICE MANAGEMENT SOLUTION AND JIRA
SOFTWARE…WE EXPECT TO SAVE 70% THIS YEAR ON LICENSING COSTS ALONE.”

Rachid Laghzaouni, PMO Tools Manager, Saint-Gobain

“WE COULD IMPLEMENT THE PREMIUM VERSION OF JIRA SERVICE MANAGEMENT AND STILL
SAVE $67K ON LICENSING COSTS IN COMPARISON TO SERVICENOW.”

Jose Luis Lizarraga Castro, IT Support Engineer, Engie Mexico

“ALL YOUR ITSM COMPETITORS ARE THESE MONOLITHIC SOLUTIONS THAT START AT A LIST
PRICE OF HALF A MILLION DOLLARS AND NEED AN ARMY OF CONSULTANTS TO GET STARTED.”

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

“WITH JIRA SERVICE MANAGEMENT, EVERYTHING STARTED TO FLOW… WE COULD FINALLY LINK
PROJECTS AND USE DASHBOARDS BETWEEN OUR SERVICE MANAGEMENT SOLUTION AND JIRA
SOFTWARE…WE EXPECT TO SAVE 70% THIS YEAR ON LICENSING COSTS ALONE.”

Rachid Laghzaouni, PMO Tools Manager, Saint-Gobain



LEARN MORE ABOUT JIRA SERVICE MANAGEMENT

ANALYST REPORT

FORRESTER TEI REPORT OF JIRA SERVICE MANAGEMENT

Read report →
VIDEO

JIRA SERVICE MANAGEMENT INCIDENT TOUR

Watch video
GUIDE

STOP OVERSPENDING ON SERVICENOW AND SWITCH TO JIRA SERVICE MANAGEMENT

Read guide →


FAQ

Show all Hide all

--------------------------------------------------------------------------------

IS JIRA SERVICE MANAGEMENT FREE?

Jira Service Management has a Free plan with basic service management
capabilities for up to 3 agents. You can sign up for a free trial of Standard or
Premium plans as well.

--------------------------------------------------------------------------------

HOW DOES JIRA SERVICE MANAGEMENT PRICE COMPARE TO SERVICENOW?

Jira Service Management is priced per agent, with no additional seats needed for
approvers or stakeholders. Customers don’t pay additional fees for deploying new
modules or expanding to other business teams outside IT, and there are currently
no add-on charges for advanced features like artificial intelligence. There are
also no maintenance fees or support fees.

--------------------------------------------------------------------------------

CAN JIRA SERVICE MANAGEMENT WORK ALONGSIDE SERVICENOW? HOW?

Yes! While many customers completely replace ServiceNow with Jira Service
Management, we also see lots of customers implementing Jira Service Management
for ITSM practices where they feel ServiceNow isn’t adequately serving.

For example, you may want to keep ServiceNow for some standard IT service
workflows. You can deploy Jira Service Management for Change Management to
improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up
new service desks in Jira Service Management to provide non-IT teams (HR,
Facilities, Marketing, etc.) with their own service delivery portals, workflows,
and queues.

There are many use cases that make Jira Service Management the best choice for
companies and teams who aren’t ready to say goodbye to ServiceNow.

--------------------------------------------------------------------------------

DO I NEED TO BUY MARKETPLACE APPS TO USE JIRA SERVICE MANAGEMENT?

You don’t need any marketplace apps to get started. You can start and scale your
ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your
ITSM experience. It’s up to you to use whatever app you want, whenever you want.

--------------------------------------------------------------------------------

CAN JIRA SERVICE MANAGEMENT SCALE TO THOUSANDS OF USERS?

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled
their IT Service and Support operations from dozens to hundreds and even
thousands of agents. Security, scalability, analytics, and more come standard in
the Enterprise plan.

--------------------------------------------------------------------------------

IS JIRA SERVICE MANAGEMENT ONLY FOR IT TEAMS?

No! Jira Service Management is for all teams. You don’t need additional modules
to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the
platform. Get your agents a license and they can have a service desk setup
quickly!

--------------------------------------------------------------------------------

HOW DOES JIRA SERVICE MANAGEMENT COMPARE TO OTHER COMPETITORS?

Many teams choose Jira Service Management over alternative solutions for the
intuitive, enterprise-grade ITSM solution and native Jira Software integration
on the Atlassian Platform.


CHOOSE JIRA SERVICE MANAGEMENT FOR ENTERPRISE-GRADE IT OPERATIONS

BRING YOUR DEVELOPMENT, OPERATIONS, AND SUPPORT TEAMS TOGETHER ON THE SAME
PLATFORM TO FAST-TRACK CRITICAL OPERATIONS WORK. WITH JIRA SERVICE MANAGEMENT,
POWER MODERN IT PRACTICES INCLUDING:


 * REQUEST MANAGEMENT
 * INCIDENT AND PROBLEM MANAGEMENT
 * CHANGE MANAGEMENT
 * ASSET MANAGEMENT
 * CONFIGURATION MANAGEMENT
 * KNOWLEDGE MANAGEMENT

Get in touch for a demo

ABOUT AMRUT SOFTWARE PRIVATE LIMITED

Amrut Software is Atlassian Platinium Solution Partners for over 13 years in
Customised Development, Implementation, Consultancy, Plugin Development,
Training and 24x7 Support Services for Atlassian’s JIRA, Confluence & Bitbucket.



Atlassian Solutions
Jira Service Management
Atlassian Intelligence

CONTACT AMRUT SOFTWARE PRIVATE LIMITED

Contact Amrut Software Private Limited to learn more.

Fields marked with * are required

First Name *
Last Name *
Email Address *
Phone *
Subscribe to future communications from Amrut Software Private Limited
I agree that Amrut Software Private Limited may process my personal data as
provided in its Privacy Policy, including communicating with me about products
and services made available by Amrut Software Private Limited or its partners.


Submit Submit

AMRUT SOFTWARE PRIVATE LIMITED



Kamalini Building, Next to Hotel Grand Central
Central Avenue Road, Chembur East
Mumbai 400 071. Maharashtra. India

connect@amrutsoftware.com

https://www.amrutsoftware.com





Kamalini Building, Next to Hotel Grand Central
Central Avenue Road, Chembur East
Mumbai 400 071. Maharashtra. India

sales@amrutsoftware.com

http://www.amrutsoftware.com