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Submitted URL: https://www.zendesk.com/customer/expedia/
Effective URL: https://www.zendesk.com/why-zendesk/customers/
Submission: On September 30 via api from SG — Scanned from DE
Effective URL: https://www.zendesk.com/why-zendesk/customers/
Submission: On September 30 via api from SG — Scanned from DE
Form analysis 2 forms found in the DOM
<form class="row tile-filters-container">
<div class="col tiles-count-col">
<h6 class="js-tiles-count tiles-count hide-count">
<span class="js-tiles-count-num"></span> Customer stories
</h6>
</div>
<div class="col col-small-3 tile-filter js-tile-filter">
<div class="multiselect js-multiselect">
<input class="js-multiselect-hidden" id="industry" name="industry" type="hidden" value="">
<div class="multiselect-trigger js-multiselect-trigger" tabindex="0">
<div class="dropdown-text js-dropdown-text">Industry</div>
</div>
<div class="multiselect-dropdown js-multiselect-dropdown">
<ul>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-education" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="education">
<span class="custom-check"></span> Education </label>
</li>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-energy" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="energy">
<span class="custom-check"></span> Energy </label>
</li>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-financial-services" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="financial-services">
<span class="custom-check"></span> Financial Services </label>
</li>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-government" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="government">
<span class="custom-check"></span> Government </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-healthcare" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="healthcare">
<span class="custom-check"></span> Healthcare </label>
</li>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-manufacturing" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="manufacturing">
<span class="custom-check"></span> Industrial Manufacturing & Services </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-internet-mobile" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="internet-mobile">
<span class="custom-check"></span> Internet & Mobile </label>
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<li class="js-checkbox-item checkbox-item">
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<span class="custom-check"></span> Media & Entertainment </label>
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<li class="js-checkbox-item checkbox-item">
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<span class="custom-check"></span> Non-Profit </label>
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<li class="js-checkbox-item checkbox-item">
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<span class="custom-check"></span> Print & Web Publishing </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="industry-retail" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="industry-checkbox" value="retail">
<span class="custom-check"></span> Retail & eCommerce </label>
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<li class="js-checkbox-item checkbox-item">
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<span class="custom-check"></span> Software & Technology </label>
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<span class="custom-check"></span> Telecommunications </label>
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<span class="custom-check"></span> Travel & Hospitality </label>
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<span class="custom-check"></span> Agent-driven selling </label>
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<label class="checkbox-container">
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<li class="js-checkbox-item checkbox-item">
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<span class="custom-check"></span> Savings and ROI </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
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<span class="custom-check"></span> Scaling Support </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="use-case-self-serve-for-customers" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="use-case-checkbox" value="self-serve-for-customers">
<span class="custom-check"></span> Self-Serve for Customers </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="use-case-support-in-any-channel" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="use-case-checkbox" value="support-in-any-channel">
<span class="custom-check"></span> Support in any Channel </label>
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<div class="multiselect-trigger js-multiselect-trigger" tabindex="0">
<div class="dropdown-text js-dropdown-text">Region</div>
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<div class="multiselect-dropdown js-multiselect-dropdown">
<ul>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="region-americas" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="region-checkbox" value="americas">
<span class="custom-check"></span> Americas </label>
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<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="region-asia-pacific" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="region-checkbox" value="asia-pacific">
<span class="custom-check"></span> Asia Pacific </label>
</li>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="region-emea" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="region-checkbox" value="emea">
<span class="custom-check"></span> EMEA </label>
</li>
<li class="js-checkbox-item checkbox-item">
<label class="checkbox-container">
<input type="checkbox" id="region-latam" class="filter js-field js-select js-filter-checkbox js-tile-refresh-trigger" name="region-checkbox" value="latam">
<span class="custom-check"></span> LATAM </label>
</li>
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</div>
</div>
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<div class="col col-12 col-small-1 clear-all-col">
<a href="#" class="js-tile-filters-clear-all js-tile-refresh-trigger tile-filters-clear-all hide-clear-all link" target=""><span>Clear all</span></a>
</div>
</form>POST
<form id="newsletter" class="greenhouse-form js-newsletter-form-footer" method="post">
<div class="field-container js-field-container">
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<div class="js-generic-email-error field-error js-field-error">Please enter a valid email address</div>
<div class="js-invalid-email-support-address field-error js-field-error">Please enter a valid email address.<br>Email addresses may not begin with: <span class="js-disallowed-emails">support, help, postmaster, noreply, no-reply, info</span>
</div>
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<div class="field-wrap opt-in-field js-field-wrap js-opt-in-field js-opt-in-newsletter active">
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<input type="hidden" class="js-opt-in-notice-webinars" id="WebinarOptin" name="WebinarOptin" value="TRUE" style="display: none;">
<span class="custom-check"></span>
<span class="js-opt-in-notice"> Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.) </span>
<span style="display: none;" class="js-opt-in-notice-webinars"> Please select this checkbox if you do not wish to receive marketing communications from Zendesk. </span>
</label>
</div>
<div style="display: none;" class="field-wrap js-field-wrap js-privacy-notice-webinars privacy-notice ">
<span> By submitting my personal information, I consent to Zendesk collecting, processing, and storing my information in accordance with the <a href="/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Notice</a>.
Zendesk uses the information you provide to send future occasional emails about Zendesk products, services and relevant content. You can unsubscribe at any time. </span>
</div>
<div class="field-wrap js-field-wrap js-privacy-notice privacy-notice">
<span> By submitting my personal information, I understand and agree that Zendesk may collect, process, and retain my data pursuant to the <a href="/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Policy</a>.
</span>
</div>
</div>
<div class="field-wrap field-wrap-submit">
<button class="button button-medium button-primary form-submit-btn js-submit-btn" type="submit"><span class="text">Subscribe</span></button>
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</form>Text Content
Wenn Sie diese Website lieber auf Deutsch sehen möchten, gehen Sie zu
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THE JOURNEY TO CX MATURITY FOR ZENDESK CUSTOMERS
SEE HOW BUSINESSES LIKE YOURS PARTNERED WITH ZENDESK FOR CX INNOVATION
Find my solutionCX Maturity Journey
Tile
A.I. AND AGENT WORKSPACE LOWER HANDLE TIMES BY 40%
How Tile delivered personalized, conversational experiences at scale, boosted
team efficiency with smarter tools, and drove growth with business collaboration
Read customer story
CUSTOMER STORIES
Industry
* Education
* Energy
* Financial Services
* Government
* Healthcare
* Industrial Manufacturing & Services
* Internet & Mobile
* Media & Entertainment
* Non-Profit
* Print & Web Publishing
* Retail & eCommerce
* Software & Technology
* Telecommunications
* Travel & Hospitality
Business Challenge
* Agent-driven selling
* Boosting Productivity
* Customer Retention
* Customizing (API or Mobile)
* Emergency Response
* Fast Deployment
* Getting Data & Visibility
* Learn from Luminaries
* Partners + Zendesk
* Sales force automation & CRM
* Savings and ROI
* Scaling Support
* Self-Serve for Customers
* Support in any Channel
Region
* Americas
* Asia Pacific
* EMEA
* LATAM
Clear all
CX MATURITY FOR LARGE AND GROWING ENTERPRISES
Driving growth through CX Maturity
CX MATURITY FOR SMALL BUSINESS & STARTUPS
Small and mighty teams innovate their way to CX Maturity
POLARIS
Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per
agent
SIEMENS
Siemens + Zendesk: Partnership grounded in a shared vision
GRUBHUB
Grubhub + Zendesk: Built-in resilience results in more opportunity
INSTACART
Instacart + Zendesk: A solution too good for just one kind of customer
MAILCHIMP
Mailchimp + Zendesk: Using the voice of the customer as a north star
SHOPIFY
Shopify + Zendesk: One-stop shop for excellent customer support
HOMEBRIDGE
Homebridge + Zendesk: Scaling support and serving customers well
BOXYCHARM
Optimizing social messaging for a frictionless customer experience
UDACITY
Udacity + Zendesk: Best-in-class with the metrics to prove it
CHUPI
How social messaging helped a support team make €1 million in sales
TILE
Tile + Ada + Zendesk: Achieving 291% ROI on CX investments
SMILES
Smiles + Zendesk: Conversational support boosts retention
IN GOOD TASTE
In Good Taste + Zendesk: Going from zero to a million bottles sold online
RADDISH KIDS
Raddish Kids + Zendesk: Increased conversions and a connected remote team
SMC CORPORATION
SMC + Zendesk: Streamlining customer support into a single, global solution
VIMEO
Vimeo + Zendesk: Building a custom solution
HARBOR PATH
Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service
NORTHMILL BANK
Northmill Bank + Zendesk: omnichannel, personalized, scalable support
MIZZEN+MAIN
Mizzen+Main turns support into a profit center with personalized data
FAVE
Fave + Zendesk: Gaining speed, insight and traction
B8TA
b8ta brings a human touch to customer support
FÚTBOL EMOTION
Fútbol Emotion: Messaging is a winning strategy for growth
SMC CORPORATION
SMC improves time to cash with new streamlined global operations
ASCENDO
Zendesk Startup CX Awards: Ascendo
COINJAR
CoinJar: Productivity and savings add up with Zendesk Sell
LUSH
Zendesk aids Lush in its drive to grow through ethical values and positivity
MILA CARES
Zendesk Startup CX Awards: Mila Cares
HOTDOC
HotDoc tames fast ticket growth with self service strategy
FOUR SEASONS HOTELS AND RESORTS
Four Seasons makes guest interactions seamless with messaging
GEORGIA HOUSING VOUCHER PROGRAM
GHVP chooses Zendesk for compliance and transparency in government
BEATCLUB
Zendesk Startup CX Awards: Beatclub
PAIR EYEWEAR
Pair Eyewear sees continued growth with Zendesk’s CX platform
TRUST & WILL
Zendesk Startup CX Awards: Trust & Will
BTCTURK
Zendesk helps BtcTurk scale while keeping CX a priority
RAIN
Rain builds trust and efficiency with Zendesk
ASCENT360
Zendesk Startup CX Awards: Ascent360
FURLENCO
Furlenco serves customers better by listening to data
MADHIVE
Zendesk Startup CX Awards: MadHive
GREYTHR
greytHR: From startup to leader with superior customer service
PAIR EYEWEAR
Zendesk Startup CX Awards: Pair Eyewear
STORYHUB
Zendesk Startup CX Awards: Storyhub
ATOM FINANCE
Zendesk Startup CX Awards: Atom Finance
AGE OF LEARNING
Age of Learning delivers all time high CSAT scores + 30% efficiency increase
PURE INSURANCE
PURE delivers innovative internal support with a boost from Assist
FOUNDANT
Foundant: Growth powered by great client relationships
IMMUNOTEC
Immunotec transforms CX with Premier Enterprise Support
GENIAL INVESTIMENTOS
Genial invests in Zendesk CX to serve a growing financial market
WARRREN
Warren's CX platform designed to delight investors
FIRSTBASE
Zendesk Startup CX Awards: Firstbase
STUDS
Zendesk Startup CX Awards: Studs
NUTRISENSE
Zendesk Startup CX Awards: NutriSense
LANG.AI
Zendesk Startup CX Awards: Lang.ai
RILEY CILLIAN
Riley Cillian connects millions with greater efficiency and inclusion
SPARTAN RACE
Spartan Race champions messaging for scaling support
FTRACK
ftrack: One CX ecosystem powering 24/7 global support
SKROUTZ
How Zendesk helped Skroutz handle a 10X increase in CX activity
UPSTACK
UpStack boosts sales and doubles revenue with Zendesk Sell
GCASH
GCash empowers mobile wallet customers through CX innovation
ZEROFOX
ZeroFox: New CX solutions to support hypergrowth
MODE
Mode uses messaging to drive better customer experiences
DORM ROOM MOVERS
Dorm Room Movers grows its business with cutting-edge messaging
HEARTFLOW
HeartFlow scales with Zendesk to transform heart healthcare
UNITY
Unity saves $1.3 million with Zendesk automations + self-service
FOUR WINDS CASINOS
Four Winds Casinos meets online gaming demands amid high growth
WINE.COM
Wine.com drives loyalty with personalized service + live chat sommeliers
STAPLES CANADA
Staples Canada pairs Zendesk with MaestroQA to empower agent success
RHYTHM ENERGY
Rhythm Energy empowers growth and agents with agile CX
COMPASS
Compass delivers white glove customer service at scale
TNG DIGITAL
TNG Digital serves 16 million users with greater insights and efficiency
CONRAD ELECTRONIC
Conrad Electronic's customer care: the digital pioneer for techies
PHOTOBUCKET
Photobucket delivers 24/7 member support with messaging
ORICA
Orica + Zendesk: Expert help in every corner of the globe
VIRGIN PULSE
Virgin Pulse: self-service + good employee experience supports growth
KAJABI
Kajabi turns to AI and self-service to meet quadrupled service demand
NEXTERS
Achievement unlocked for Nexters: Smashing KPIs amid double digit growth
CALLHUB
CallHub targets more business through satisfied customers
CORKCICLE
Corkcicle scales B2C sales with next-level support
KAIZEN GAMING
Kaizen Gaming bets on fast omnichannel support + 360 degree views
LANDSCAPES GOLF MANAGEMENT
Landscapes Golf Management sees green with Zendesk CRM
MYDEAL.COM.AU
MyDeal.com.au builds brand trust through personalized customer experiences
NOISSUE
noissue transitions seamlessly to scale globally
LIMEADE
Limeade facilitates global expansion with Zendesk
SENDLE
Sendle delivers the goods with omnichannel customer service
PET LOVERS CENTRE
Pet Lovers Centre + Zendesk: Exceeding customer expectations for the love of
pets
GALLS
Galls + Zendesk: Sell delivers higher sales capacity and increased speed to
revenue
AGODA
Agoda + Zendesk: Connecting travel partners and employees with effective service
BOMBBOMB
BombBomb + Zendesk: Building real relationships through technology
LATITUDE FINANCIAL
Latitude Financial + Zendesk: Three days, endless solutions
CITY OF SAINT PAUL
City of Saint Paul: Driving transparency in government with Zendesk
PRISM+
PRISM+ delivers top quality consumer electronics with customer service to match
CODA PAYMENTS
Coda Payments + Zendesk: Handling global queries with local expertise
WATCHA
WATCHA + Zendesk: Personalized streaming experiences with seamless customer care
THE BOSTON GLOBE
The Boston Globe + Zendesk: Lowering cost and keeping more customers with
A.I.-fueled chat
O9
o9 + Zendesk: Saving time & simplifying support in supply planning
XENDIT
Xendit is building trust in fintech with exceptional customer service
HOTJAR
More customers, less tickets: How Hotjar doubled its self-service score
ILLINOIS COURT HELP
Illinois Court Help + Zendesk: Building more accessible support for court users
REA GROUP
REA Group + Zendesk: Customer insights drive service and product innovation
STASHAWAY
StashAway + Zendesk: Human communication builds trust with finance robo-advisor
HELIOSX
HeliosX + Zendesk: Streamlining support and driving revenue
EARLY LEARNING INDIANA
Agile support gives Early Learning Indiana a competitive edge
LIGHTS4FUN
Lights4fun + Zendesk: Powering proactive service
SHOPBACK
ShopBack + Zendesk: Automating 70% of customer success while empowering agents
TUCOWS
Tucows + Zendesk: How driving efficiency boosts CX
LOFT
Agents play a key role in the company's mission: making it easier to buy and
sell real estate
INDIGOV
Indigov + Zendesk: Keeping government moving and citizens smiling
SEZZLE
Sezzle + Zendesk: Building on best practice to support rapid growth
FAIRPRICE GROUP
FairPrice Group + Zendesk: Breaking down silos at scale
ELKHART COMMUNITY SCHOOLS
Elkhart Community Schools + Zendesk: A better everything
CREDIT UNION OF COLORADO AND TYFONE
Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience
LUMA HEALTH
Luma Health + Zendesk: Healthcare communication in a new world
BAUHAUS
BAUHAUS + Zendesk: the power of WhatsApp
KLOOK
Klook + Zendesk: Building agility in a time of unprecedented change
TILE
Tile + Zendesk: Perfecting workflows to boost the customer experience
BLACK RIFLE COFFEE COMPANY
Black Rifle Coffee + Zendesk: fueling explosive growth
ZENDESK MESSAGING SPOTLIGHT
RAIN
Rain + Zendesk: Streamlining customer service to scale a business
PAYNEARBY
PayNearby + Zendesk: Building resilience by strengthening relationships
THE SMITH FAMILY
The Smith Family + Zendesk: Side-by-side innovation with impact
DEVFACTORY
DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies
CALVERT COUNTY
Calvert County + Zendesk: Lowering costs, improving vaccine distribution
QUICKO
Quicko + Zendesk: Hassle-free tax support, at scale
LEARNSIGNAL
learnsignal + Zendesk: Building trust and loyalty with customers
REDDOORZ
RedDoorz + Zendesk: Streamlining, scaling, and thriving
MANAGEBAC
ManageBac + Zendesk: Scaling fast to support online learning
LUMINARY STORY SPOTLIGHT Q4/20 - ZENDESK
TECH FOR GOOD
Tech for Good: Stories about how people are using Zendesk to help their
communities
SALUDSA
Saludsa + Zendesk: Delivering compassionate, data-driven healthcare
NEAT
Neat + Zendesk: 24/7 omnichannel support for startups
VEYO
Veyo + Zendesk: Healthcare rideshare innovator improves reply times
PREZI
Prezi + Zendesk: A culture of customer-centric collaboration
DRIZLY AND TASKUS
Drizly + TaskUs + Zendesk: Meeting unprecedented demand
BIOBOT
Biobot + Zendesk: Rapid growth, quick implementation, strong results
FULLSTORY
FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time
IDEAGEN
Ideagen + Zendesk: Lowering complexity and building collaboration
STANDARD BEVERAGE
Standard Beverage + Zendesk: A sales solution designed for legendary growth
BANK NOVO
Novo + Zendesk: The power of a seamless, unified support platform
MICROVERSE
Microverse + Zendesk: Scaling up to meet global students
GLOFOX
Glofox + Zendesk: How a data-driven approach to support paid off
CAREEM
Zendesk + Careem: One crisis and one Super opportunity lead to greater strength
BALEÀRIA
Baleària + Zendesk: Serving passengers safely with seamless messaging
SARETEC
Saretec + Zendesk: Exceptional internal and external support experiences
EQUISOFT
Equisoft + Zendesk: Digital transformation pioneer reimagines client support
BELOIT COLLEGE
Beloit College + Zendesk: How a school’s IT team transformed its workflow
ABBYY
ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C
support
MUKURU
Mukuru + Zendesk: Scaling efficiently through self-service and analytics
GRAPEVINE COLLEYVILLE ISD
Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic
KAMAL OSMAN JAMJOOM GROUP (KOJ)
KOJ Group + Zendesk: Speedy implementation, near immediate savings
DANA
DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space
PROGILITY TECHNOLOGIES
Progility + Zendesk: Faster, simpler, more cost-effective support
PASSMEFAST
PassMeFast + Zendesk: On the road to driving success
CAROUSELL
Carousell + Zendesk: Expanding with multilingual self-service
BITKUB
Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure
access
LUMINARY SPOTLIGHT: COVID-19 RETAIL RESPONSES
LUMINARY SPOTLIGHT: COVID-19 RESPONSES
KHAN ACADEMY
Khan Academy + Zendesk: Helping remote learners during a global pandemic
IMPOSSIBLE FOODS
Impossible Foods + Zendesk: Data-led customer support
MAKESPACE
MakeSpace + Zendesk: Partnering to make storage a snap
PLESK
Plesk + Zendesk: Advanced self-service for exceptional CX
BLOOM & WILD, HUEL, NEW LOOK, AND ZYXEL
Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel
AZIMO, EBP, FLYWIRE
Zendesk for Financial Services: Azimo, EBP, and Flywire
TASCHEN AND LONELY PLANET
Zendesk for Print and Publishing: Taschen and Lonely Planet
WHITE HAT, DISCORD, RIOT GAMES
Zendesk for Gaming: White Hat, Discord, Riot Games, and Wargaming
UNIVERSITY OF LOUISVILLE
University of Louisville + Zendesk + BrainSell: Customer care with data-backed
confidence
THINKIFIC
Thinkific + Zendesk: Support worth switching for
AVE LIVING BY KORMAN
AVE Living + Zendesk: User-friendly, data-driven, targeted selling
DISCORD
Discord + Zendesk: Using deflection, automation, and AI to scale support
globally
FRESHLY
Freshly + Zendesk: Launching B2B meal deliveries, at scale
LUMINARY SPOTLIGHT: COVID-19 RESPONSES
WAVY
Wavy + Zendesk: Unifying the customer journey across Sales and Support
QUMU
Qumu + Zendesk: Award-winning teamwork retains 90%+ of customers
GITHUB
GitHub + Zendesk: Building a unified support platform
BRAND MUSCLE
Brandon Tidd + Zendesk: How one Luminary helps many
CALM
Keep Calm and Support On
TEACHABLE
Supporting learning with free platform access and quick help
DISCORD
Keeping people connected during quarantine
JUNKYARD GOLF CLUB
Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from
support tickets
1-STOP CONNECTIONS
1-Stop Connections elevates its customer experience with Zendesk
MISSOURI STAR QUILT COMPANY
Missouri Star Quilt Company + Zendesk: Exceptional, personalized customer
support
AZERBAIJAN AIRLINES
Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer
service
PRINTFUL
Printful switches to Zendesk for better reporting, reliability, and innovation
THRIVE MARKET
Thrive Market scales smartly with Zendesk
SENDCLOUD
Delivering first-class support for European SMBs with Sendcloud
FEED.
Feed. delivers proactive, revenue generating support with Zendesk
YEXT
Through rapid growth, Yext’s customer support evolves to meet and anticipate its
clients’ needs
AUTOMATTIC
Automattic manages its virtual global support organization with Zendesk
BOLT
Fast-growing Bolt goes from data blind to data driven with Zendesk
EBP
EBP elevates its customer experience with Zendesk
BUKALAPAK
Bukalapak + Zendesk: An Ecommerce Evolution
PAYJOY
PayJoy + Zendesk: Unlocking finance with innovation for those who lack banking
access, one smartphone at a time
OLALA HOMES
Olala Homes leans on Zendesk to compete with vacation-rental giants
LIFE FITNESS
Life Fitness + Zendesk: Creating a stellar, unified international B2B customer
experience
AZIMO
Azimo + Zendesk: Delivering priceless customer service
MODSY
Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and
empowered service at scale
DANIEL WELLINGTON
Daniel Wellington seamlessly scales customer service worldwide with Zendesk
NUBANK
Nubank empowers the customer experience team to create “WoW” service
GYMPASS
Gympass takes a healthy approach to scaling customer service
TRADE ME
No trading on a great customer experience: How Trade Me puts its customers first
INFINITY
Infinity + Zendesk: Pampering film aficionados of Italy
SHOWPO
Fast growth, fast resolution times: How Showpo is scaling support with Zendesk
SHIPSTATION
Shipstation + Zendesk: Leveraging excellent customer experience to help
companies grow
FABERLIC
Faberlic moves 10x faster by bringing support under one solution
WARGAMING
Wargaming conquers its KPIs with Zendesk
DAILYMOTION
Dailymotion builds customer relationships and brand loyalty with Zendesk
ACCENT GROUP
Accent Group + Zendesk: Customer focused care across 13 brands
MYSUGR
mySugr delivers personalized diabetes expertise with Zendesk
CDNETWORK
CDNetworks cuts customer inquiries in half with Zendesk Support
ONE MEDICAL
One Medical + Zendesk: Transforming the patient experience
WINDOWS OUTFITTERS TWO
Windows Outfitters TWO gets sales clarity with Zendesk Sell
STAJETS
STAjets transforms its sales operations with Zendesk Sell
DOM & TOM
Dom & Tom gets process-driven with Zendesk Sell
MUSEUM HACK
Museum Hack doubles year-over-year revenue with Zendesk Sell
SIMPLERAY
Simpleray creates a customized, data-driven sales process with Zendesk Sell
BIRCHBOX
Birchbox + Zendesk: Breaking the mold in beauty and customer service
MR GREEN
Mr Green bets on Zendesk to keep its customers satisfied
JETBRAINS
JetBrains develops custom support for its developer community
LEBONCOIN
leboncoin deals in exceptional customer experiences
FRESHLY
Freshly + Zendesk: Fresh with food and customer engagement
ICARD
Better service, better products: How Zendesk helps iCard grow its customer base
KREDITECH
Kreditech serves the underbanked with Zendesk
VEEVA
Zendesk helps Veeva handle 35K tickets each month
SUBITO
From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk
MICRO CENTER
Micro Center bolsters its customer-first ethos with a customer-centric support
solution
KEEN
KEEN puts its best foot forward with customers and partners
CCI SYSTEMS
CCI Systems turns to Zendesk to keep customers connected
WEATHERFORD
No time for downtime—Weatherford uses Zendesk to keep oilfield operations
running
LINE MOBILE
LINE MOBILE’s digital-first support passes savings on to customers
REVERB
Reverb + Zendesk: How an all-musician proactive support team helps people play
on
SENDINBLUE
The best marketing is a great customer experience
UNLEASHED
Unleashed expands omnichannel support, brand by brand
DOLLAR SHAVE CLUB
Dollar Shave Club shaves down service costs with Answer Bot
SQUARESPACE
Squarespace + Zendesk: Building beautiful customer journeys, for millions of
people
OMADA HEALTH
Omada Health + Zendesk: An innovative, integrated approach for excellent patient
care
BING LEE
With Zendesk, Bing Lee continues its tradition of putting customers first
FULLSCRIPT
Fullscript + Zendesk: Enviable CSAT scores with omnichannel support
WRIKE
Omnichannel customer support that’s on time, and on budget
LENDINGCLUB
LendingClub + Zendesk: Providing a better customer experience with a help center
and high-volume support
LIMEBIKE
LimeBike scales through high-growth cycles with Zendesk
STANLEY BLACK AND DECKER
Stanley Black and Decker + Zendesk: Unified Support
INGERSOLL RAND
Ingersoll Rand + Zendesk: Powering distributors
VIAPLAY
Viaplay’s omnichannel strategy is designed for customer happiness
SHAADI
Shaadi uses Zendesk to help singles find love
OUTREACH
Accelerating sales cycles and support with Zendesk and Tray.io
AMAYSIM
amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support
ZIP
With Zendesk, agents focus on the customer, not the software
BIG FISH GAMES
With Zendesk, Big Fish Games reduced wait time by 16%
CIRCLES.LIFE
Circles.Life + Zendesk: New markets, same superb support
MEDIAOCEAN
Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in
self-service
OLX
OLX + Zendesk: Massive reduction in global ticket volume with self-service
THE SALVATION ARMY
The Salvation Army's IT team empowers employees to serve—and self-serve
RIOT GAMES
Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support
STATE OF TENNESSEE
State of Tennessee + Zendesk: Seamless citizen support
GOFUNDME
GoFundMe strives for uber-fast first response times
LINCOLN INVESTMENT
Lincoln Investment replaced 18 individual help desks with Zendesk Support
NEXON
Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel
solution
CARSALES
Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk
Guide
OLA
Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel
solution
STARLING BANK
Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support
99DESIGNS
99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel
MINOR HOTELS
Minor Hotels improved its resolution time by 55% with Zendesk
NYX GAMING
NYX Gaming offers omnichannel customer service with Zendesk
ONEPLUS
OnePlus chose Zendesk for its global omnichannel solution
MONESE
Monese improved its FRT by 59% with a Zendesk solution
ACLU
ACLU + Zendesk: Better internal collaboration
LIGHTSPEED
Lightspeed earns a 93% CSAT rating with Zendesk Support and Guide
HANDY
Handy saved 60% on CX costs by switching to Zendesk products
NATUREBOX
NatureBox decreased phone volume 60% with Zendesk Chat
CLEVERBRIDGE
cleverbridge saw a 24% ticket deflection rate with Zendesk Guide
UBER
Uber + Zendesk: Scaling through millions of trips since 2010
EVERNOTE
Evernote saw a 17% reduction in ticket volume after configuring their help
center
BROWSERSTACK
BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support
SLICEPAY
Zendesk Support allows SlicePay to easily serve over 150K customers with a team
of five
PAS GROUP
The PAS Group attributes a 39% increase in online sales partly to live chat and
their excellent customer service
HARRY'S
Harry's scaled their customer service and saved time using Zendesk Support
UDEMY
Udemy + Zendesk: Keeping customers happy while scaling global support for 14M
users
ROVIO
Learn how Rovio provides seamless in-game customer service with the Zendesk
mobile SDK
PLAY TELECOM
Play Telecom loves Zendesk Support's ease of use
PAPERCUT
PaperCut loves Zendesk Support’s ease of use and sophisticated reporting
UPWORK
Upwork has 90% self-service adoption rate with Zendesk Guide
FAIRFAX MEDIA
With Zendesk Support, Fairfax media reduced cost by 25%
DELIVEROO
Deliveroo uses Zendesk Support to serve three distinct customer groups
DREAMS
Dreams uses Zendesk Support's analytics and CSAT ratings to provide better
customer support
SERATO
Serato + Zendesk: Fast, multi-channel support for the passionate DJ crowd
O2 ARENA
The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of
concert-goers
GHD
Zendesk + GHD: Great hair days call for great support
MOVILE
Movile adopted Zendesk Support to scale their customer service
EASY TAXI
Easy Taxi uses Zendesk to build relationships with their drivers
CONNECTIVE
The support team at Connective achieves a 99% CSAT rating and has seen live chat
become their most popular channel
TESCO
Tesco + Zendesk: 460,000 Employees, effortlessly self-served
FOODPANDA
Foodpanda sees the highest satisfaction ratings from live chat—which they
provide online and embedded in their app
USC ANNENBERG
The TechOps team at USC Annenberg School for Communication and Journalism
maintains a CSAT of 98%
SKYSCANNER
With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76%
drop in first response time (FRT)
SLACK
Slack + Zendesk: A human approach to bringing people together, at scale
ACQUIA
Acquia saw improvements in CSAT, SLA adherence, and agent productivity with
Zendesk Support
JOHN LEWIS PARTNERSHIP
The John Lewis Partnership supports over 70,000 employees with Zendesk Support
COURSERA
Coursera recognized Zendesk Support as a system they could grow with
XERO
Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best
ITSM is quick and easy
MEDIDATA
Zendesk Support replaced 6 systems at Medidata
TRUSTPILOT
Trustpilot + Zendesk: Self-service and live chat support rapid growth
DECKERS BRANDS
UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight
HARRIS FARM MARKETS
See how Harris Farm Markets uses Zendesk Support to listen honestly and respond
to its customers
INVISION
InVision + Zendesk: Delivering outstanding support on a strong technical
foundation using the API
FIVERR CUSTOMER STORY
See how Fiverr uses Zendesk Support to serve its thriving marketplace
ANIMOTO
See how Animoto leveraged light agents and a knowledge base to scale support
BOX
Box+Zendesk: Measurable results from putting the API and Apps Framework to work
GROUPON
Groupon + Zendesk: Scaling support for global business
FEDERAL COMMUNICATIONS COMMISSION
FCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies
BAUBLEBAR
BaubleBar chose Zendesk Support for its integration with Magento
LE TOTE
Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in
ticket volume
OHIO WESLEYAN UNIVERSITY
Ohio Wesleyan University + Zendesk: Service excellence for students and staff
NEW SOUTH WALES GOVERNMENT
The team uses the Support mobile app to manage tickets remotely
CITY OF HAMPTON
The City of Hampton uses Zendesk Support to Increase internal engagement
JUSTGIVING
Supporting the world's largest online fundraising community with Zendesk Support
CHARITY: WATER
Using Zendesk Guide to redefine the user experience
NOTTINGHAM TRENT UNIVERSITY
Nottingham Trent University + Zendesk: Support propels students to succeed
MIINTO
Miinto + Zendesk: Innovative, multi-lingual support for both retail customers
and marketplace clients
SWIFTKEY
Swiftkey uses the Mobile SDK to power in-app support for a 300m device install
base
JIBJAB
JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume
increase
SCRIBD
Automatic routing in Zendesk Support eliminated hours of work
OPENTABLE
Open Table + Zendesk: Revamped internal support with Zendesk Support
THE ROYAL CHILDREN'S HOSPITAL
Zendesk Support helps make support more collaborative and effective
VANMEIJEL
VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume
VEND
Vend improved response time by more than 300%
XEROX
Xerox uses triggers and groups to support their workflow
ZUORA
Learn how Zuora's beating the industry benchmark with their multichannel support
ZOOSK
Zendesk Support empowered Zoosk's agents and doubled their productivity
FOREVER NEW
First response time to 250 stores improved by 73%
WINTEC
Wintec drives 97% customer satisfaction across multiple departments
UNIVERSITY OF LINCOLN, UK
Learn what the university's focus group thought of Zendesk Support
NHS GREATER GLASGOW AND CLYDE
NHS + Zendesk: Saving teams from spreadsheets with a modern procurement process
VODAFONE
Vodafone + Zendesk: A single automation solves 70% of password reset tickets
across 15K employees
LJ HOOKER
With Zendesk Support, LJ Hooker earns a 99% satisfaction rating
ADSLOT
Zendesk Talk helps Adslot maintain 95% customer satisfaction
THE COTTON ON GROUP
Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform
ALLSAINTS
AllSaints saw a 14-point NPS® increase over 12 months
EDMUNDS.COM
Edmunds Live Help relies on Zendesk Chat for 50% of their volume
SURE
Sure relies on Zendesk's mobile apps for seamless support
WALKER & COMPANY
Using NPS® to engage with customers has resulted in a 98% CSAT rating
AURORA FASHIONS
Aurora Fashions supports multiple brands and delivers an omnichannel experience
UNCOMMONGOODS
UncommonGoods reduced their email volume by 72% with Zendesk Support
THE WHARTON SCHOOL
Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on
the go
REPUBLIC WIRELESS
Republic Wireless + Zendesk: Capturing market share by reinventing customer
service
UTI
UTi's HR team utilizes custom analytics in Zendesk Support to earn a 98%
satisfaction rating
ADROLL
Adroll + Zendesk: cutting first reply times in half with Zendesk Support
FOURSQUARE
Foursquare + Zendesk: Lightning-fast self-service for a growing customer base
WEPAY
Support insights allow WePay to provide fast service and raise satisfaction
REDFIN
Redfin + Zendesk: Redefining the real estate experience
MOO
Agent satisfaction doubled with adoption of Zendesk Support
Load more
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