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GENERAL TERMS AND CONDITIONS OF NUMA GROUP GMBH AND ITS SUBSIDIARIES
GENERAL TERMS AND CONDITIONS OF NUMA GROUP GMBH AND ITS SUBSIDIARIES
SCOPE
These GTC apply to all contracts for the rental provision of apartments or rooms
("Unit") for accommodation, which are concluded between numa group GmbH or its
respective domestic subsidiaries ((COSI Berlin Betriebsgesellschaft mbH, COSI
Berlin Hackescher Markt GmbH, COSI Berlin Friedrichshain GmbH, COSI Berlin
Friedrichshain Betriebsgesellschaft mbH, COSI München Giesing GmbH, COSI
Betriebsgesellschaft mbH, numa technology GmbH, COSI Berlin Mitte GmbH, COSI
Berlin Boxhagener Platz GmbH, COSI Munich Obersendling GmbH, COSI Berlin Nord
GmbH, COSI Berlin West GmbH, COSI Hamburg Mitte GmbH, COSI Hamburg Nord GmbH,
COSI Hamburg Ost GmbH, COSI Hamburg Süd GmbH, COSI Hamburg West GmbH, COSI Köln
Mitte GmbH, COSI Köln Nord GmbH, COSI Köln Ost GmbH, COSI Köln Süd GmbH, COSI
Köln West GmbH, numa Netherlands B.V., numa stays UK Ltd, numa Oxford Ltd, COSI
AUT-W Stiegergasse 3 GmbH, COSI AUT-W Gumpendorfer Straße 60 GmbH, COSI AUT-W
Obere Donaustraße 19 GmbH, COSI AUT-W Mariahilfer Gürtel 33 GmbH, NUMA AUT-W
Betriebsgesellschaft mbH, ARJONA Corporate Services S.L., COSI Madrid Las Cortes
S.L.U., Retro Barcelona S.L., COSI Madrid Center S.L.U., COSI Barcelona North
S.L.U., COSI Barcelona South S.L.U., Friendly Rentals S.L., numa Prague s.r.o.,
NUMA PARIS NORD S.A.S., NUMA PARIS SUD S.A.S., Numa Belgium Central SRL, Numa
Belgium North SRL, COSI Roma North S.r.l. ,COSI Roma South S.r.l., NUMA Roma
East S.r.l., NUMA Roma West S.r.l., numa Lisbon North unipessoal Lda, numa
Lisbon South unipessoal Lda, numa Zurich GmbH, numa Oslo AS)("numa") and a
customer ("Guest") (together "Parties"), as well as to all further services and
deliveries provided by numa ("Accommodation Contract"), unless the Parties have
reached an individual agreement.
Any existing general terms and conditions of the guest shall not be recognized
and shall only apply in those cases in which this has been previously expressly
agreed between the parties.
1 CONCLUSION OF CONTRACT
* 1. Contractual partners are numa and the guest. By making a reservation, the
guest offers the conclusion of an accommodation contract. If the requested
unit is available, the guest receives a reservation confirmation from numa.
With the acceptance of the reservation by numa, an accommodation contract
between numa and the guest is concluded. numa is free to confirm the
respective booking in text form. numa can reject the conclusion of an
accommodation contract at its own discretion.
2. If a third party has ordered for the guest, he is liable to numa together
with the guest as joint and several debtor for all obligations arising from
the accommodation agreement, provided numa has a corresponding declaration
from the third party. The third party is thereby included in the scope of
these terms and conditions.
3. The minimum booking age of a guest is 18 years.
Minors are not allowed
to stay in a unit without an adult guardian.
2 RESERVATIONS
1. 1. With the reservation request and its acceptance by numa, the guest does
not acquire any claim to the provision of certain units within the
accommodation, unless this was expressly agreed in text form within the
framework of the accommodation contract.
2. Sub-width offers of numa regarding available units are subject to change
and non-binding.
3. The guest has no right to claim the accommodation service to be fulfilled
in a certain unit. numa reserves the right to set industry-standard
restrictions such as, among others, minimum stays and booking guarantees or
to require deposits for certain booking dates.
3 CANCELLATION POLICIES
1. 1. A guaranteed reservation can be cancelled by the guest free of charge
according to the cancellation conditions stated by numa, indicating the
reservation number, unless the guest has chosen a booking without
cancellation option. A guaranteed reservation exists when the payment of the
guest has been received by numa on the account. Cancellation in this case
means that the room is no longer reserved by the Guest and the Guest will
receive a refund of the amount of money already paid. A claim of the guest
for reimbursement of the already paid amount of money consequently expires,
if he has not made a cancellation of the reservation until the date agreed
with numa and shown in the booking.
2. This means that after expiry of the cancellation deadlines, a
cancellation by the guest does not result in any repayment obligation
towards the guest. numa retains the claim to the agreed remuneration -
despite non-utilization of the service - minus any saved expenses.
3. numa also retains the right to the agreed remuneration in the event of a
no-show of the guest or if the guest leaves at an earlier time than agreed.
In case of No Show in the case of a reservation guaranteed for several days,
numa not only retains the claim to the agreed remuneration, but also
reserves the right to release the room for all subsequent nights from
including the second night.
4. A guest who has already checked into the room on the day of arrival also
loses the right to cancel free of charge at the time of check-in. After the
check-in has been carried out, the guest's right to a refund of the amount
already paid in the event of a cancellation by the guest carried out
thereafter shall also be forfeited.
5. Simple reservations, i.e. reservations for which the payment by the guest
has not yet been received by numa, are effective until 1:00 p.m. of the day
of arrival. After 1.00 p.m. the reservation of the guest expires
automatically and free of charge. numa is entitled to rent the reserved unit
to another party from this time on.
6. For simple reservations received after 1:00 p.m. on the day of arrival,
the guest has one hour to make payment to numa as laid out in § 5.
7. Unless otherwise agreed between numa and the guest in the accommodation
contract, in case of a booking of five or more units ("group booking"), a
cancellation by the guest is possible up to eight weeks before arrival. If
the guest cancels the accommodation contract up to four weeks before
arrival, numa is entitled to charge 50% of all reserved services. If the
guest cancels later than four weeks before arrival, numa is entitled to
charge 100 % of all reserved services.
8. In the case of bookings that are not made via numa's website, but via a
third-party provider, a cancellation by the guest can only be made according
to the conditions agreed between the guest and this third-party provider.
Also, any agreed refund in the event of a cancellation will be made by the
third-party provider and not by numa.
4 PRICES FOR OVERNIGHT STAY AND OTHER PRICES
1. 1. The prices shown by numa at the time of the conclusion of the contract
shall apply. The applicable prices are gross total prices and include all
statutory taxes, fees and charges. Not included and charged separately are
local taxes, which are owed by the guest according to the respective
applicable law, such as visitor's tax.
2. In the event of changes to tax, fee and levy rates, as well as the
effective levying of new taxes, fees and levies previously unknown to the
parties at the time of conclusion of the contract, numa reserves the right
to adjust the prices accordingly. In the case of contracts with consumers,
this only applies if the period between conclusion of the contract (booking
confirmation) and contract adjustment exceeds four months.
3. numa can give its consent to a subsequent reduction requested by the
guest in the number of units booked, the service provided by numa or the
length of stay of the guest dependent on the fact that the daily price
increases due to the shorter rental period or the lower rental volume for
the individual units and/or for the other services provided by numa.
5 TERMS OF PAYMENT
1. The price of the entire booked accommodation service must always be paid by
the guest in advance. If the guest is not the same as the person making the
booking, the rules in section 5 of these terms and conditions also apply to
the person making the booking.
2. A set-off by the guest is excluded, unless the set-off concerns an
undisputed or legally established claim.
3. Valid means of payment are Mastercard, Visa card, American Express, Paypal,
Apple pay, Google pay, Klarna. Cash payments are excluded.
4. The reference date for payments in foreign currencies is the date of receipt
of payment by numa. In the event of a refund by numa, this reference day is
also used as a basis. Exchange rate fluctuations, where the foreign currency
is worth less on the day of reimbursement, are at the expense of the guest.
Exchange rate fluctuations where the foreign currency is worth more on the
day of the refund shall be for the benefit of the guest.
5. For subsequently incurred fees due to used additional services or violations
of the General Terms and Conditions, in particular incurred contractual
penalties, numa reserves the right to debit the deposited means of payment
with the outstanding amounts.
6. Invoices from numa without due date are payable immediately upon receipt of
the invoice without deduction.
7. numa is entitled to make accrued claims due at any time and to demand
immediate payment. In case of default of payment, numa is entitled to demand
the respectively applicable statutory default interest in the amount of
currently 9% or, in case of legal transactions involving a consumer, in the
amount of 5% above the base interest rate. numa reserves the right to prove
higher damages.
6 POSSIBLE USES OF BOOKED UNITS
1. 1. A reserved unit is available to the guest from 3:00 pm on the day of
arrival and until 11:00 am on the day of departure. The guest has no right
to an earlier provision on the day of arrival or a longer provision on the
day of departure.
2. Unless otherwise agreed, on the agreed departure day, any keys and, if
applicable, code cards provided are to be handed over to numa or a third
party named by the accommodation company, or, if agreed, left in the unit.
If a key or code card handed over is lost or not handed over on departure,
this will be charged with a fee of 40.00 EUR. numa remains entitled to
demand compensation from the guest for any damage caused by this, as far as
this exceeds the sum of 40.00 EUR. This includes the costs for the exchange
of the affected locking system, as far as this is necessary for security
reasons. Any further compensation due to increased cleaning costs and
possible loss of revenue resulting from the impossibility of renting out the
unit is expressly reserved.
3. Upon request and depending on availability, a later departure ("Late
Check-out") can be agreed with numa in advance. If numa agrees to a late
check-out, numa is entitled to charge 10.00 EUR per started hour for the
additional use of the unit. For departures that take place after 2:00 p.m.,
the full current daily rate (according to numa's homepage) of the unit will
be charged. There is no contractual claim to a late check-out.
4. If a guest does not vacate the unit by 11.00 a.m. at the latest, numa may
charge 50% of the full current daily rate (according to numa's homepage) due
to the late vacating of the unit for its use exceeding the contract until
2.00 p.m., afterwards 100%.
5. Upon request and depending on availability, an earlier arrival ("Early
Check-In") can be agreed with numa in advance. If numa agrees to an Early
Check-In, numa is entitled to charge 10.00 EUR per started hour for the
additional use of the unit. A contractual claim to an Early Check-In does
not exist.
7 RESALE
1. 1. The resale/rental and/or rebrokering of booked units is explicitly
prohibited. In particular, the resale of units and/or unit contingents to
third parties at higher prices than the actual unit prices is not permitted.
The assignment or sale of the claim against numa is also not permitted. numa
is entitled to cancel the booking in these cases, especially if the guest
has made untrue statements about the type of booking or payment to the third
party during the assignment/sale. In the listed cases, the guest is not
entitled to a refund of the amounts already paid.
2. Also, the subletting of the leased unit, its use for other than
accommodation purposes as well as the use of areas outside the leased
premises for advertising measures, job interviews, sales and similar events
require the prior express consent of numa in text form. § 540 para. 1
sentence 2 of the German Civil Code (BGB) does not apply if the customer is
not a consumer.
3. Use of the unit for any purpose other than accommodation, in particular
commercial use by the guest, is expressly prohibited. In case of violation
numa reserves the right to terminate the contract immediately. Costs
incurred by numa due to the commercial activity of the guest must be paid by
the guest.
8 LIABILITY OF NUMA
1. 1. numa is liable for damages resulting from injury to life, body or health
for which numa is responsible. Furthermore, numa is liable for other
damages, which are based on an intentional or grossly negligent breach of
duty by numa. For simple negligence, numa is only liable and limited to the
contract-typical foreseeable damage and only insofar as an obligation is
violated, the fulfillment of which is only made possible by the proper
implementation of the accommodation contract and on the compliance with
which the guest may regularly rely ("cardinal obligation"). A breach of duty
by numa is equal to that of the legal representatives, employees or
vicarious agents used by numa. Further claims for damages against numa are
excluded, unless otherwise regulated in these GTC.
2. If disruptions or deficiencies occur in the services of numa, numa will
endeavor to remedy the situation upon knowledge or upon immediate complaint
by the guest. The guest is obligated to contribute what is reasonable to him
in order to remedy the disturbance and to keep any possible damage to a
minimum. In addition, the guest is obligated to inform numa in due time
about the possibility of an exceptionally high damage.
3. For items brought in by the guest, numa is liable according to the legal
provisions. The claim against numa expires if the guest does not notify numa
immediately after becoming aware of the loss, destruction, or damage of the
brought-in item. This does not apply if the delayed notification has no
effect on the clarification of the facts. If the guest brings money,
securities and valuables with a value of more than EUR 800 into the unit,
numa's liability is limited to the aforementioned amount. If the guest
brings other things, which are not to be regarded as money, securities or
valuables, with a value of more than EUR 3,500.00 into the unit, then the
liability is limited to the hundredfold of the price of the booked unit for
one day, but not more than EUR 3,500.00. Any damages exceeding the liability
limits must be borne by the guest himself. If the guest has not kept the
money, security, valuables or other item in the locked room safe, numa
cannot be held liable.
4. If a parking space is made available to the guest, even for a fee, this
does not constitute a custody agreement. There is no obligation on the part
of numa to monitor the parking space. In case of loss of or damage to motor
vehicles or bicycles parked or maneuvered on the property or their contents,
numa is only liable in case of its own intent or gross negligence. 5. The
guest is obliged to report any damage immediately, in any case before
leaving the parking facility. numa is not liable for damage for which other
guests or other third parties are solely responsible.
5. All claims against numa are generally subject to a limitation period of
one year from the statutory commencement of the limitation period. This does
not apply to claims for damages or other claims from injury to life, body or
health and/or due to a grossly negligent or intentional breach of duty by
numa as well as in the case of breaches of a cardinal obligation.
6. numa does not assume any liability for lost property. Excluded from this
is the liability due to intentional or grossly negligent breach of duty by
numa. Lost property will only be returned upon request, against payment and
for a handling fee of EUR 10,00. The accommodation company undertakes to
keep the lost property for a period of six months.
7. Items left behind by the guest will only be forwarded to the guest upon
request and at the risk and expense of the guest. numa shall store the items
for a period of up to six months and shall charge a reasonable fee for this,
which is based on the time and effort required for storage. After expiry of
the storage period, the items will be handed over to the local lost and
found office, if there is a recognizable value.
8. §§ 536, 536a BGB (German Civil Code) do not apply. numa is not liable for
theft and damage of clothes as well as objects brought along by the customer
and his companions.
9. Likewise, numa assumes no responsibility or liability for damage, theft
or loss of items stored, deposited or left in the luggage lockers, washing
machines or other publicly accessible or common areas.
9 CUSTOMER DATA AND DIGITAL CHECK-IN
1. To ensure the communication with the guest, numa obligatorily collects the
email address as well as the telephone number. To verify the identity of the
guest and to comply with the legal obligations of numa, numa is entitled to
digitally request the following valid identification document (for domestic
guests an identity card or passport; for foreign guests the passport) and
valid credit card data at check-in. This applies to a booking where two or
more guests are accommodated in one room, for each guest individually.
2. If the identity of a guest cannot be clarified beyond doubt due to missing
or false documents or willful manipulation during the digital check-in, numa
is entitled to cancel the booking and to deny the guest access to the
object.
3. To avoid harmful bookings, numa uses software solutions that determine a
so-called "fraud prevention score" for each guest on the basis of the
requested data (email address, home address, telephone number, credit card,
etc.) and detect harmful bookings. Should the software detect such a
booking, numa reserves the right to cancel the booking.
4. Unregistered visitors or guests are not allowed in the accommodations. Only
the guest(s) indicated in the reservation are allowed to enter the hotel
unit at any time during their booking. In case of including an extra
guest(s) in the booking or having visitors, an additional guest surcharge,
depending on the daily rate, will be charged. numa reserves the right to
evict the guest if the guest(s) do not inform about visitors and pay the
surcharge fee.
10 TERMINATION OF THE ACCOMMODATION CONTRACT
1. 1. numa is entitled to terminate the accommodation contract for good cause.
2. An important reason exists in particular if (i) force majeure or other
circumstances for which numa is not responsible make the fulfilment of the
accommodation contract impossible, (ii) units are culpably booked with
misleading or false information or concealment of essential facts; essential
may be, but not exclusively; the identity of the guest, the ability to pay
or the purpose of the stay, (iii) numa has reasonable grounds to assume that
the use of the service can endanger the smooth business operations, the
security or the reputation of numa and its locations in the public, without
this being attributable to the control or organisational area of numa. (iv)
the purpose or the reason for the stay is unlawful; or (v) in case of a
resale/rental and/or rebrokerage. (vi) An important reason also exists if
the Guest otherwise violates the General Terms and Conditions.
3. For the rest, numa is entitled to withdraw from the accommodation
contract, if it was agreed in text form that the guest can withdraw from the
accommodation contract free of charge within a certain period of time.
4. numa must inform the guest immediately about the exercise of the right of
cancellation.
5. If numa terminates the contract due to a circumstance for which the guest
is responsible or due to an important reason in the sense of these General
Terms and Conditions, numa is also entitled to cancel or reject future
bookings of the guest. This also applies if these bookings have already been
confirmed by numa.
6. In case of justified ordinary or extraordinary termination on the part of
numa, the guest has no claim for damages against numa.
11 VOUCHERS
1. 1. A voucher purchased from numa can only be redeemed for numa services. If
residual credits remain after payments with the voucher, these remain and
can be used for further bookings. Vouchers cannot be returned; they are not
resalable or transferable and are not redeemable for cash. The purchaser of
the voucher is responsible for providing the correct data (especially e-mail
address) to which the voucher and the invoice should be sent.
2. Cancellation policy: Declarations regarding vouchers can be revoked
within 14 days without giving reasons in any form (letter, fax, e-mail) or,
if the voucher is provided before the deadline, also by returning the
voucher. The period begins after receipt of this instruction in text form,
but not before receipt of the voucher by the recipient. To comply with the
revocation period, it is sufficient to send the revocation or the voucher in
time. The revocation is to be sent to numa GmbH, keyword: voucher; by
e-mail: booking@numastays.com.
12 SMOKING BAN IN THE UNIT
1. 1. The units are non-smoking units. It is therefore prohibited to smoke in
the common areas as well as in the guest units and balcony and/or terrace
areas. The smoking ban applies to all product groups and thus includes, in
addition to cigarettes and joints, cigars, e-cigarettes, hookahs, herbal
cigarettes as well as Iqos, vaporizers and similar devices.
2. The violation of the general smoking ban represents a use contrary to the
contract and will be punished by numa with a contractual penalty in the
amount of EUR 150,00. Any further damages due to increased cleaning costs
and possible loss of sales resulting from the impossibility of renting out
the unit are expressly reserved.
3. There are networked smoke detectors in the building, which are directly
connected to the control center of the fire department ("fire alarm
system"). For the intentional or negligent triggering of the fire alarm
system (for example, due to violation of the smoking ban), the guest is
fully liable, at least in the amount of the actual costs incurred (for
example, deployment costs of the fire department).
13 REST PERIODS AND PROHIBITION OF CELEBRATIONS
1. 1. Noise in the booked unit, the jointly used premises as well as on the
surrounding grounds is to be avoided. The night's rest from 10 p.m. to 6
a.m. must be observed ("quiet hours").
2. Holding loud events with several people ("parties") is not allowed in the
units.
3. The violation of the quiet times and the holding of parties represents a
use contrary to the contract and will be punished by numa with a contractual
penalty in the amount of EUR 250,00. Any further damages due to increased
cleaning costs and possible loss of sales resulting from the impossibility
to rent out the unit are expressly reserved.
14 DAMAGE OR THEFT
1. 1. The guest must treat the unit with care and in particular avoid rough
soiling. Coarse soiling is such soiling that goes beyond normal use. If such
coarse soiling occurs during the stay of the guest, or if it still exists
after his departure, numa has the right to charge the guest an additional
cleaning fee of at least EUR 50.00 (depending on the condition of the unit).
numa expressly reserves the right to claim further damages due to increased
cleaning costs and possible loss of revenue resulting from the fact that the
unit cannot be rented out.
2. In case of damage that exceeds the usual use or theft, numa has the right
to charge the guest for the damage as well as the separate expenses for the
elimination of the damage, including possible loss of revenue from a rental
of the unit that is not possible due to this. Even slight negligence shall
justify the guest's obligation to pay compensation.
3. The same applies to damages caused by third parties, as far as they are
on the premises of numa at the instigation of the guest.
4. The intentional damage of inventory, pieces of furniture or the unit
itself represents, in addition to numa's claim for damages, a use contrary
to the contract and will therefore be punished with a contractual penalty in
the amount of EUR 150.00 per damage case. This also applies to the removal
of inventory or pieces of furniture or disturbance of technical
installations, especially the smoke detectors. The right is expressly
reserved to claim further damages due to any loss of revenue resulting from
the impossibility of renting out the unit.
15 PETS
1. 1. Bringing a pet into the unit is generally not allowed. Exceptions are
always guide dogs, deaf dogs and other comparable service dogs. These may be
brought along free of charge and at any time against proof. From the
aforementioned principle numa is entitled to make further exceptions. This
will be regulated accordingly in the accommodation contract. The guest has
no claim for an exception.
2. If the guest brings a pet into a unit without permission, a flat rate of
EUR 150.00 will be charged for a special cleaning fee on the part of numa.
Numa expressly reserves the right to claim further damages due to increased
cleaning costs and possible loss of revenue due to the fact that the unit
cannot be rented out as a result.
16 MAINTENANCE
1. The guest is obligated to treat the provided unit, the furnishings as well
as the rooms, facilities and equipment intended for common use with care and
to ensure proper ventilation and heating.
2. The guest also undertakes to check the equipment for completeness and
fitness for use when moving into the unit and to report any complaints to
the accommodation provider without delay.
3. The guest is liable for all damage to the rented unit, the furnishings and
the rooms, facilities and equipment intended for common use, which he or his
visitors have culpably caused through use contrary to the contract and which
is not due to normal wear and tear. The guest must notify numa immediately
of any damage to the rented unit.
4. The rented unit is cleaned on a weekly basis by numa. The guest is obliged
to grant access to the unit after notification from numa to the service
provider commissioned by numa for this purpose. If the cleaning, which is
obligatory at a weekly interval, is refused by the guest after such
notification from numa, the guest has to pay a fee of EUR 150.00 to numa.
The same applies to any obstruction during the weekly cleaning. Any further
compensation for damages due to increased cleaning costs and possible loss
of revenue resulting from the fact that the unit cannot be rented out is
expressly reserved.
5. Video surveillance of the service providers commissioned by numa by the
guest is expressly prohibited. An infringement against this is additionally
considered as an obstruction of the access of the unit for the commissioned
service provider and thus has a fee in the amount of EUR 150.00 as a
consequence. The right is expressly reserved to claim further damages due to
any loss of sales resulting from the unit not being able to be rented out as
a result.
6.
Guests who officially register as living in the unit provided by numa due
to a longer stay at the registration office have the obligation to also
deregister at the registration office upon departure. A violation of this
obligation and the resulting additional workload of numa due to official
inquiries will be considered as an obstruction of the operational procedure
and will result in a fee of EUR 150,00. Numa expressly reserves the right to
claim damages in excess of this amount.
7. numa at irregular intervals has to carry out routine maintenance of all
physical assets and units to ensure they are in good condition and continue
to function optimally and safely. This policy applies to all the physical
assets of the hotel, including regular checks of electrical systems,
plumbing, heating and cooling systems, elevators, and other equipment in the
unit. The guest is obliged to grant access to the unit to the service
provider or maintenance team commissioned by numa for this purpose when
notified. Maintenance activities will be scheduled on a regular basis, and
the frequency of maintenance will depend on the type of asset and its usage
in accordance with manufacturer recommendations and industry best practices.
If the maintenance, which is obligatory at certain intervals, is refused by
the guest, the guest has to pay a fee of EUR 150.00 to numa. Any further
compensation for damages due to increased maintenance costs and possible
loss of revenue resulting from the fact that the unit cannot be rented out
is expressly reserved.
17 GROUP BOOKINGS / CONTINGENT CONTRACTS / EVENT TIMES
1. 1. For group bookings of more than five units and contingent contracts,
separate payment and cancellation conditions apply, which are specified in
the respective contracts.
2. For bookings during event and trade fair times, different cancellation
periods apply. These are shown in the booking process and on the booking
confirmation.
18 INTERNET USAGE
1. 1. numa provides the guest with Internet access within the framework of the
existing technical and operational possibilities. Disruptions, for example
due to force majeure, maintenance measures or similar cannot be excluded.
2. The guest may not misuse the Internet connection. Misuse shall be deemed
to exist in particular in the following cases: Download and distribution of
copyrighted content via peer-to-peer sharing platforms, illegal streaming
offers as well as the posting, retrieval or transmission of content relevant
under criminal law (in particular §§ 130, 130a, 131 and 184 StGB). The guest
is obligated to observe the copyrights, patent rights, name rights,
trademark rights and personal rights of third parties during use. The guest
indemnifies numa on first request from all claims and claims for damages of
third parties as well as from the costs of legal defense in an appropriate
amount, which have been caused by an illegal use of the provided Internet
connection by the guest or by third parties with the knowledge of the guest.
This claim for indemnification covers in particular claims arising from the
infringement of copyrights, patent rights, rights to a name, trademark
rights and personal rights as well as violations of data protection law.
3. The guest is prohibited from passing on the access data for the Internet
connection to third parties. In case of violation, the guest is liable for
all damages caused by the disclosure of the access data to numa.
4. In addition, numa reserves the right to block the guest's Internet
connection in case of legal violations.
19 DATA PROTECTION
1. > numa's privacy policy can be found at
> https://www.numastays.com/de/privacy.
>
20 FINAL PROVISIONS
1. 1. The equipment of the unit and the respective service offer on-site
correspond to numa standard and may deviate from the country-specific
criteria of the respective star category.
2. Changes and additions as well as the cancellation of the accommodation
contract, the acceptance of the application or these General Terms and
Conditions must be made in writing. This also applies to the cancellation of
this written form clause. Unilateral changes or additions by the guest are
invalid.
3. The place of performance and payment shall be the registered office of
the respective accommodation facility.
4. The exclusive place of jurisdiction for commercial transactions shall be
Berlin. If a contractual partner fulfills the requirements of § 38 para. 2
ZPO (German Code of Civil Procedure) and has no general place of
jurisdiction in Germany, the place of jurisdiction shall be Berlin.
5. German law shall apply. The application of the UN Convention on Contracts
for the International Sale of Goods and collision law is excluded.
6. Should individual provisions of these General Terms and Conditions be or
become invalid or void, this shall not affect the validity of the remaining
provisions. In all other respects, the statutory provisions shall apply.
7. The accommodation provider is neither willing nor obliged to participate
in a dispute resolution procedure before a consumer arbitration board.
Interested in corporate or group bookings?
Contact our reservations team for special rates.
For questions or issues with your stay, contact our Guest experience Team via
WhatsApp:
+49 157 359 922 93
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