support.classy.org Open in urlscan Pro
2606:4700::6812:7c49  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Loading
×Sorry to interrupt
CSS Error

Refresh
Skip to Main Content

Support Center
 * Home
 * Academy
 * Video hub
 * Live training
 * Release notes
 * Status
 * More
   


Expand search
Search
 * Search
   ""
   


Close search
Account Management



RELATED ARTICLES

 * Edit a Recurring Donation
 * Edit Your Recurring Donation Options
 * Edit Your Account Settings
 * How to Edit Contact and Login Information
 * Guide to Recurring Donations

 1. Supporter Help
 2. Manage Your Donations


HOW TO EDIT, UPDATE, OR CANCEL YOUR RECURRING DONATION

LEARN HOW TO EDIT, UPDATE, OR CANCEL YOUR RECURRING DONATIONS.

NOV 20, 2023•KNOWLEDGE


INFORMATION

Title
How to Edit, Update, or Cancel Your Recurring Donation
URL Name
update-your-recurring-donation
Body
Before you start

As a supporter, you can edit, update, and cancel your recurring donation through
a Classy account. If you've never logged into Classy, visit our FAQs to learn
how to create an account.

In this article:

 * Open your supporter page
 * Manage recurring donations
 * Retry a donation
 * Cancel or pause a donation
 * Reactivate a donation
 * FAQ


OPEN YOUR SUPPORTER PAGE

To edit, update, or cancel your recurring donation, first go to your Supporter
Page. You'll need to use the email address you entered when you first donated.

 1. Sign in to your account
 2. Select the organization you donated to




MANAGE RECURRING DONATIONS

To manage your recurring donations, select Recurring donations in the menu.

Then, select Manage donation under the donation you wish to edit.



Under Donation details, you can adjust:

 * Donation amount
 * Whether to cover transaction fees
 * Frequency
 * Next donation date
 * End date

Under Payment details, you can update the credit card on file or switch to bank
transfer.




RETRY A RECURRING DONATION

When you miss a recurring donation, you can update your payment details and
retry the donation. To retry a missed recurring donation, go to your donation
and select Retry. Once you update your payment details, select Retry Donation to
process your recurring donation.




CANCEL OR PAUSE A RECURRING DONATION

If you wish, you can cancel your recurring donation. Simply go to your recurring
donation and select Cancel donation. You’ll also have the option to pause your
monthly donation for up to three months instead.




REACTIVATE A RECURRING DONATION

When you cancel a recurring donation, you can always reactivate it again later.

To reactivate a recurring donation, go to your canceled recurring donation and
select Reactivate donation.

When you reactivate a donation, you can update all its information, including:

 * Amount
 * Frequency
 * Next donation date
 * End date
 * Payment method


FREQUENTLY ASKED QUESTIONS

I’ve never logged into Classy before

You may still need to create an account if this is your first time logging into
your Classy account. To do so, go to Classy.org and select Create an Account. Be
sure to use the same email address you gave when you set up your donation.

I can't edit my donation

If you followed the steps in this article and cannot edit your donation, we
recommend that you contact the organization you support.

The page is not loading. What should I do?

If you use Safari as your web browser, you may need to turn off cross-site
tracking. If you use another browser, you may need to clear your cache.

Why did my recurring donation fail?

An expired credit card is the most common cause of a failed recurring donation.
To fix the issue, update your credit card information using the steps above. You
may also need to update your billing address if you've recently moved.

We recommend that you contact your card issuer or bank for help if your card
information and billing address are current.

Keywords
supporter, donor, donate, cancel, edit, update, update payment method,
Supporter HelpManage Your Donations

Was this article helpful?YesNo

Still need help?




Contact Care


IN THIS ARTICLE

Open your supporter pageManage recurring donationsRetry a donationCancel or
pause a donationReactivate a donationFAQ
 * © Classy 2024 All rights reserved
 * |
 * Terms & Conditions
 * |
 * Privacy Policy
 * |
 * DMCA Policy



Loading