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 1. HELP CENTER




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If you are unable to find your answer in the FAQs and need assistance with a
service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday -
Friday.

Expand All


GENERAL INFORMATION

Expand - General Information


EXPAND - WHERE ARE UNIVERSAL ENROLLMENT SERVICES (UES) ENROLLMENT CENTERS
LOCATED?

Locate an Enrollment Center


EXPAND - WHAT IS PRE-ENROLLMENT, AND WHY SHOULD I PRE-ENROLL?

Some TSA programs allow you to begin the enrollment/application process by
entering biographic information online before visiting an enrollment center to
complete the application process. This is commonly referred to as
pre-enrollment. You are not required to pre-enroll in order to complete the
application process; however, TSA encourages you to pre-enroll to facilitate the
application process:

 * By pre-enrolling, you can ensure that your personal data is entered correctly
   from the comfort of your home, office, or other location.
 * You may be able to minimize your time at an enrollment center.
 * You can make an appointment time at an enrollment center, convenient to your
   home or traveling circumstances. Please note, an appointment is not required
   to visit an enrollment center and is provided to assist you with scheduling
   and trying to minimize wait times at an enrollment center.
 * You can review the process and eligibility document(s) required at your
   leisure.
 * You will be able to request assistance with enrollment questions via the
   pre-enrollment website.

Please note, pre-enrollment may not be available for all programs.


EXPAND - HOW DO I UPDATE INFORMATION ENTERED DURING PRE-ENROLLMENT?

You can add or change information entered during pre-enrollment during the
in-person enrollment process, where you will review your application for
accuracy and completeness and submit your fingerprints.


EXPAND - HOW LONG DOES IN-PERSON ENROLLMENT TAKE?

An average in-person enrollment will take approximately 9-12 minutes. This does
not include potential wait time at the enrollment site prior to being serviced
or travel time to get to the enrollment center. In-person enrollment may take
less time if you have pre-enrolled with your biographic information online
before visiting the enrollment center to complete the application. You should
factor possible wait time when planning a visit to the enrollment site or make
an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371)
Monday through Friday from 8 AM-10 PM (Eastern).


EXPAND - HOW ARE FINGERPRINTS COLLECTED DURING THE IN-PERSON ENROLLMENT PROCESS?

Fingerprints are electronically captured at the enrollment center during
in-person enrollment.


EXPAND - WHAT HAPPENS IF I CANNOT PROVIDE FINGERPRINTS OR BE FINGERPRINTED?

For the in-person fingerprint collection, TSA has procedures to accommodate
individuals who are partial or full amputees or who may be unable to provide
ten-finger fingerprints. TSA’s fingerprint collection procedures conform with
FBI criminal history records check request requirements, which include standards
and guidance for submitting requests for individuals with amputations and other
circumstances that prevent a ten-finger biometric submission.


EXPAND - HOW DO I KNOW MY PERSONAL INFORMATION IS SAFEGUARDED?

Privacy and the security of your personal information are critical to TSA and to
those participating in TSA enrollment programs. To ensure your privacy is
protected, your data is encrypted, stored, and transmitted securely using
methods that protect the information from unauthorized retrieval or use.


EXPAND - WHO COLLECTS THE INFORMATION?

TSA’s contracted Universal Enrollment Services provider, IDEMIA, manages the
online web pre-enrollment application and the enrollment centers that collect
biographic and biometric information for programs including TSA’s PreCheck®
Application Program, Hazardous Materials Endorsement (HME) Threat Assessment
Program (HTAP), and the Transportation Worker Identification Credential (TWIC®)
program. Many enrollment centers may be listed as “IdentoGO by IDEMIA”
enrollment centers. These IdentoGO centers are part of IDEMIA and are authorized
as TSA’s Universal Enrollment Services providers.


EXPAND - WHERE DOES THE INFORMATION COLLECTED GO?

The information collected by TSA’s contractor is provided to TSA and used only
for the purposes of conducting TSA’s security threat assessment to determine
eligibility and use for TSA application/enrollment programs.

TSA may share information outside of the Department of Homeland Security (DHS)
in accordance with the Privacy Act, 5 U.S.C. 552a. Principal disclosures include
disclosure to:

 * The FBI to retrieve your criminal history record
 * TSA contractors or other agents who are providing services relating to the
   security threat assessments
 * Appropriate governmental agencies for law enforcement, or security purposes,
   or in the interests of national security

For additional information regarding disclosures, please see the system of
records notice for the relevant enrollment program. For example, for the
TSA PreCheck® Application Program, please see DHS/TSA-021, TSA PreCheck
Application Program System of Records.


EXPAND - HOW CAN I MAKE AN APPOINTMENT FOR AN IN-PERSON ENROLLMENT?

You may make an appointment online via this website or by contacting the UES
Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM
(Eastern). If pre-enrollment is available for the program to which you are
applying, you may make an appointment online during the pre-enrollment process.


EXPAND - AFTER ENROLLING, HOW CAN I CHECK THE STATUS OF MY APPLICATION?

Check Status at the Universal Enrollment Services (UES) website or by contacting
the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8
AM-10 PM (Eastern). Please note, when checking your status online you will be
required to enter the same contact information (phone or email) provided during
enrollment.


EXPAND - HOW DO I CONTACT THE UNIVERSAL ENROLLMENT SERVICES (UES) CALL CENTER?

The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371)
Monday through Friday from 8 AM-10 PM (Eastern). Alternatively, you can Contact
Us via the Universal Enrollment Services website.


EXPAND - HOW CAN I OBTAIN A COPY OF THE IDEMIA W9 FORM?

W-9 IDEMIA Identity Security USA LLC

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view.

Download Adobe Acrobat Reader.


EXPAND - WHAT IF I HAVE LEGALLY CHANGED MY NAME AND IT DOES NOT MATCH THE NAME
ON MY IDENTITY DOCUMENTS?

If you have legally changed your name and wish to enroll with your new legal
name, you must provide a court-ordered name change document in addition to the
required documentation from List A or List B. For example, if you present a U.S.
birth certificate with your maiden name and a driver’s license with your married
name, you must also provide a marriage certificate that shows the link between
the names on the birth certificate and the driver’s license. You must provide a
valid photo ID that matches your full legal name.


EXPAND - I DO NOT HAVE A COPY OF MY BIRTH CERTIFICATE. HOW DO I OBTAIN A COPY OF
MY STATE BIRTH CERTIFICATE?

Please contact the Vital Records department in the state you were born. Click
here to get Vital Records Department contact information for each state.


EXPAND - HOW DO I CHANGE/UPDATE MY PERSONAL INFORMATION (NAME, DATE OF BIRTH,
GENDER, COUNTRY OF BIRTH, SOCIAL SECURITY NUMBER, AND/OR CITIZENSHIP)?

Contact the Universal Enrollment Services (UES) Call Center to begin the process
at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM
Eastern Time. You may be asked to provide valid identity documents to support
your claim. Please note that for TWIC® applicants, a non-refundable card
replacement fee of $60.00 is required for name change requests. For a list of
required documents, please visit:

TSA PreCheck®:
http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf

TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf

HME/HTAP:
http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view.

Download Adobe Acrobat Reader.


EXPAND - HOW DO I CHANGE/UPDATE MY PREFERRED CONTACT METHOD (ADDRESS, PHONE
NUMBER, AND/OR E-MAIL ) AND/OR OCCUPATION?

Contact the Universal Enrollment Services (UES) Call Center to begin the process
at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM
Eastern Time.


EXPAND - AM I REQUIRED TO SELECT THE GENDER THAT MATCHES THE GENDER ON MY
IDENTITY DOCUMENTATION?

You may select your preferred gender during enrollment, even if the gender
selected does not match the provided documentation. Medical certification is not
required. “Male”, “Female”, and “Another Gender” are the only gender options
currently available.


EXPAND - WHAT ARE THE BIRTH CERTIFICATE REQUIREMENTS FOR ENROLLMENT?

Birth Certificates must include the following information, in order to be
accepted for enrollment:

 * Issued by the city, county, or state of birth
 * List applicant's full name, date of birth, and place of birth
 * Fields for parents' full names
 * Signature of the city, county, or state registrar
 * Date filed with registrar's office
 * Have the seal of issuing authority

Unacceptable U.S. Birth Documents:

 * Document illegible due to wear/tear or damage
 * Private hospital-issued document
 * Any birth document titled with the word "Registration" or "Notification"
 * Foreign Birth document that is not an acceptable State Department record of
   birth abroad
 * State-issued document stating applicant was born in a foreign country
 * Puerto Rican Birth Certificates issued before July 1, 2010
 * "No Record Certification of Birth" document
 * Notarized copies of documents
 * Digital identity documents


HAZARDOUS MATERIALS ENDORSEMENT (HME) THREAT ASSESSMENT PROGRAM (HTAP)
ENROLLMENT

Expand - Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP)
Enrollment


EXPAND - HOW DO I APPLY FOR A HAZARDOUS MATERIALS ENDORSEMENT (HME) SECURITY
THREAT ASSESSMENT?

To expedite the application process, you may complete an optional online HME
pre-enrollment.

You must complete the in-person enrollment process at an enrollment center
location servicing the HME program. You will be required to provide the
necessary identity/immigration documentation and submit fingerprints during your
in-person enrollment. Appointments are encouraged to save you time but are not
required as most TSA UES enrollment centers will accept walk-ins for HME
applicants.

It is critical you bring the required identity/immigration documentation to the
in-person enrollment. View a list of required identity/immigration documents for
HME.


EXPAND - WHAT IF I HAVE A QUESTION DURING THE ONLINE PRE-ENROLLMENT PROCESS OR I
MISTAKENLY SUBMIT A PRE-ENROLLMENT TWICE?

You may call the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through
Friday from 8 AM-10 PM (Eastern) for assistance.


EXPAND - IS PRE-ENROLLMENT THE ONLY PROCESS I NEED TO COMPLETE IN ORDER TO APPLY
FOR MY HME?

Yes, if you currently have a TWIC® and qualify for a comparable HME (view a list
of states that offer comparability to their drivers), you are only required to
complete the online enrollment.

In addition, your State may have additional requirements, such as knowledge or
driving tests, which are not administered by TSA or IDEMIA. Please contact your
State Motor Vehicle Department for further information regarding individual
State requirements.


EXPAND - WHERE CAN I ENROLL IN-PERSON?

View information about and directions to your nearest HME enrollment center.


EXPAND - WHAT IS A TSA AGENT/PARTICIPATING STATE?

A participating state is one of the 42 states plus the District of Columbia that
has elected to have IDEMIA collect HTAP applicant information on behalf of its
drivers who choose to apply for an HME security threat assessment. You must be
licensed in a participating state to enroll through IDEMIA’s UES Enrollment
Centers for the HME STA. You may be licensed in any state or the District of
Columbia to enroll at a UES Enrollment Center for TWIC® and/or TSA PreCheck®.

View information about and directions to your nearest HME enrollment center.


EXPAND - IF I ALREADY HAVE A VALID, UNEXPIRED TWIC®, DO I NEED TO REPEAT THE
SECURITY THREAT ASSESSMENT PROCESS WHEN APPLYING FOR HME?

Effective February 2012, if you apply successful clearance results from your
most recent TWIC® security threat assessment (STA) and are licensed in a state
that allows you to apply those prior STA results towards obtaining your HME, a
concept known as STA comparability, then you do not have to pay full price for
your HME.

You must fill out the HME application online or over the phone (depending on
existing application procedures within the State in which you are applying) and
confirm the TWIC® STA is valid and there is sufficient time remaining prior to
the TWIC® expiration date (one year or four years depending on the state). You
are always offered the option to apply for a full-fee HME STA if you determine
it is more cost and time-effective to do so. View a list of states offering
comparability.

Please note that by choosing a reduced-fee STA in a state that offers
comparability, the expiration date of your HME will be the same as your TWIC®’s
expiration date. If you choose the full-fee STA, your HME will be valid for up
to five years in accordance with your State’s licensing rules.


EXPAND - WHAT IF I ALREADY HOLD AN HME AND JUST NEED TO RENEW IT?

Regulations require that you complete an HME STA application and submit
fingerprints each time you apply for a new or renewed HME.


EXPAND - HOW MUCH IS THE HME APPLICATION FEE?

The enrollment fee is $86.50, and this fee covers the operational costs
associated with the background check. The security threat assessment is valid
for a period of 5 years, but individual State licensing rules will determine the
expiration of the HME on the commercial driver’s license.


EXPAND - WHAT ARE THE METHODS OF PAYMENT?

Payment must be made during in-person enrollment. Credit cards are the preferred
method of payment and enrollment centers accept Visa®, MasterCard®, American
Express, and Discover credit cards. If made out to “IDEMIA” and for the exact
transaction amount, the following will be accepted: money orders, company
checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.


EXPAND - WHAT IF I CANNOT AFFORD TO PAY AT THE TIME OF PRE-ENROLLMENT?

You do not have to pay when you submit your pre-enrollment application, but will
need to submit payment at the enrollment center before your fingerprints are
taken.


EXPAND - WHERE CAN I GO TO FIND FURTHER INFORMATION ABOUT THE HAZMAT ENDORSEMENT
THREAT ASSESSMENT PROGRAM?

Please visit the TSA HAZMAT Endorsement Threat Assessment Program website.


EXPAND - HOW CAN I CHECK THE STATUS OF MY HME SECURITY THREAT ASSESSMENT (STA)?

Customers from all states may contact TSA Customer Service at 833-848-4759 or
email HME.question@tsa.dhs.gov for STA status updates.

Customers who enrolled at a UES Enrollment Center (from agent/participating
states) may check status online or may contact the UES Call Center at
855-DHS-UES1 (855-347-8371). Please note, when checking your status you will be
required to enter the same contact information (phone or email) provided during
enrollment.

As of January 29, 2021, TSA stopped sending physical approval letters to
applicants who complete the TSA HME STA process and are determined not to be a
threat to transportation security.


EXPAND - DOES MY HME THREAT ASSESMENT ENROLLMENT INCLUDE ACCESS TO
TSA PRECHECK®?

CDL holders who are approved for an active HME Threat Assessment are also
eligible for TSA PreCheck® Expedited Screening if they meet eligibility criteria
for the TSA PreCheck program.

When making an airline reservation, enter the following information in the Known
Traveler Number (KTN) field: Two-letter abbreviation of the state that issues
the CDL followed by the CDL ID number. Example: Virginia CDL with ID# A67891234
KTN = VAA67891234

For more information, please visit:
https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view. Download Adobe Acrobat Reader.


EXPAND - AS A TWIC® HOLDER, DOES MY ENROLLMENT INCLUDE ACCESS TO SECURITY THREAT
ASSESSMENT FOR HME BENEFITS?

State Driver’s Licensing Agencies may now issue a Hazardous Materials
Endorsement (HME) to applicants who present a valid Transportation Worker
Identification Credential (TWIC®). Please reach out directly to your state
Driver’s Licensing Agency to determine your eligibility for this benefit.


TSA PRECHECK® APPLICATION PROGRAM ENROLLMENT

Expand - TSA PreCheck® Application Program Enrollment


EXPAND - WHAT IS TSA PRECHECK®?

TSA PreCheck® allows low-risk travelers to experience quick, efficient screening
at participating U.S. airport checkpoints.


EXPAND - HOW CAN I BECOME ELIGIBLE TO USE THE TSA PRECHECK® SECURITY LANES?

Individuals may become eligible for TSA PreCheck® as members of existing Trusted
Traveler programs, including the TSA PreCheck application program, Global Entry,
NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have
been deemed eligible via other TSA initiatives. If you are not sure which
Trusted Traveler program is right for you, use the Department of Homeland
Security’s interactive Trusted Traveler tool to compare the various programs.


EXPAND - AM I ELIGIBLE FOR THE TSA PRECHECK® PROGRAM?

An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident
(LPR) and cannot have been convicted of certain crimes. If an applicant has a
record of any of the crimes identified in the eligibility requirements, they may
choose not to apply, as the application fee is nonrefundable.


EXPAND - I ALREADY HAVE A KNOWN TRAVELER NUMBER (KTN). DO I STILL NEED TO ENROLL
FOR THE TSA PRECHECK® PROGRAM?

If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS,
SENTRI or another TSA initiative, you do not need to apply for another DHS
Trusted Traveler program such as the TSA PreCheck® application program.


EXPAND - HOW DO I ENROLL FOR THE TSA PRECHECK® APPLICATION PROGRAM?

Interested applicants must visit an enrollment center servicing the
TSA PreCheck® application program to provide the required biographic information
and valid identity/citizenship documentation. The enrollment process also
requires the applicant to provide fingerprints, photo, and pay the enrollment
fee. Applicants have the option to pre-enroll online to provide initial
biographic information and make an appointment before visiting an enrollment
center. It is recommended that you schedule an appointment. Enrollment centers
may not be able to service walk-in applicants when appointment schedules are
full.  If appointments are not immediately available at the enrollment center of
choice, customers are encouraged to schedule an appointment at one of the
alternate enrollment centers in the area.

View a list of required identity and proof of citizenship/immigration
eligibility documents.

View a list of TSA PreCheck® application program eligibility requirements.

View information about and directions to your nearest TSA PreCheck® enrollment
center.


EXPAND - WHAT DOCUMENTATION IS REQUIRED WHEN ENROLLING FOR THE TSA PRECHECK®
APPLICATION PROGRAM?

View a list of required identity/immigration documentation.


EXPAND - HOW LONG DOES MY TSA PRECHECK® APPLICATION PROGRAM ENROLLMENT LAST?

Once approved, you are eligible for TSA PreCheck® for 5 years.


EXPAND - DO MY CHILDREN NEED TO ENROLL FOR THE TSA PRECHECK® PROGRAM?

Children ages 12 and under do not need a separate enrollment when travelling
with a parent or guardian enrolled in the TSA PreCheck® program. Individuals in
this category may still choose to enroll in order to receive the full benefits
of TSA PreCheck expedited screening when traveling alone.


EXPAND - DO PASSENGERS 75 AND OLDER NEED TO ENROLL FOR THE TSA PRECHECK®
PROGRAM?

Passengers 75 and older receive modified screening procedures as part of TSA’s
overarching risk-based security methodology in the standard screening lane.
Individuals in this category may still choose to enroll in order to receive the
full benefits of TSA PreCheck® expedited screening.


EXPAND - WHAT DATA IS COLLECTED FOR THE TSA PRECHECK® APPLICATION PROGRAM?

TSA will collect biographic and biometric information, such as:

 * Full legal name and any aliases
 * Date of birth and gender
 * City, state, and country of birth
 * Residential and mailing addresses
 * Primary Contact information (telephone and/or email)
 * Height, weight, eye color, and hair color
 * Social Security Number (optional)
 * Fingerprints
 * Photo
 * Citizenship and/or immigration status information and documentation
 * Valid government photo identification.

** TSA requires contact information to manage the eligibility review process and
to facilitate customer service.


EXPAND - WHY IS MY PHOTO BEING TAKEN AS PART OF ENROLLMENT IN THE TSA PRECHECK®
APPLICATION PROGRAM?

TSA is capturing your photograph to verify your identity at TSA checkpoints
equipped with biometric identification technology.


EXPAND - CAN HATS OR RELIGIOUS HEADGEAR BE WORN FOR THE PHOTO TAKEN DURING
TSA PRECHECK® ENROLLMENT?

Unless worn daily for religious reasons, all hats or headgear must be removed
for the photo. For clarification, a ball cap, knit cap, or non-religious scarf
or handkerchief is not considered religious headgear. In all cases, no item or
attire may cover or otherwise obscure any part of the face.


EXPAND - CAN EYEGLASSES BE WORN FOR THE PHOTO?

Eyeglasses worn on a daily basis may be worn for the photo. However, there must
be no reflections from the eyeglasses that obscure the eyes. Dark glasses or
nonprescription glasses with tinted lenses are not acceptable unless they are
needed for medical reasons. A medical certificate may be required.


EXPAND - DOES THE NAME I USE FOR ENROLLMENT NEED TO MATCH MY
IDENTITY/IMMIGRATION DOCUMENTS?

Yes. The name you use for enrollment must match EXACTLY with the documents you
provide for identity verification (valid Photo ID) and proof of citizenship, as
well as the name you use when booking airline travel reservations.

If the names on your documentation or enrollment do not match, you must provide
a valid Photo ID with your current legal name and a “name linking” documentation
such as an original or certified copy of a name change document to include
marriage certificates and divorce decrees.

For example, an individual may have a US birth certificate (proof of
citizenship) with their maiden name and a driver’s license (proof of
identity/valid Photo ID) with their married name. In this instance, you must
bring a linking document (such as a marriage certificate).


EXPAND - HOW SHOULD I FILL OUT MY NAME ON MY TSA PRECHECK® APPLICATION?

Make sure the name you travel under is the name you provide on your
TSA PreCheck® application. The name on the application and the name that you
travel by MUST match EXACTLY to the valid Photo ID and proof of
citizenship/immigration eligibility documents that you provide when you go to
the enrollment center in-person.

If you have multiple documents under different legal names, please provide the
identity and proof of citizenship/immigration documents with the name that you
would like to travel under. For example, if you have one document with a first
name of “John” and a second document with the first name of “Jonathan”, then you
should present whichever acceptable identity document (and supporting document
if needed) that contains your current legal name which you will list when making
travel reservations.


EXPAND - WHERE CAN I ENROLL IN-PERSON?

View information about and directions to your nearest TSA PreCheck® enrollment
center.


EXPAND - DO I HAVE TO ENROLL IN-PERSON AT AN ENROLLMENT CENTER?

Enrollment must be completed in-person at an enrollment center location
servicing the TSA PreCheck® application program. It is recommended that you
schedule an appointment. Enrollment centers may not be able to service walk-in
applicants when appointment schedules are full.  If appointments are not
immediately available at the enrollment center of choice, customers are
encouraged to schedule an appointment at one of the alternate enrollment centers
in the area.

You may expedite the application process by completing an optional online
TSA PreCheck® pre-enrollment.


EXPAND - DO I NEED TO MAKE AN APPOINTMENT AT AN ENROLLMENT CENTER FOR
TSA PRECHECK® APPLICATION PROGRAM?

It is recommended that you schedule an appointment. Enrollment centers may not
be able to service walk-in applicants when appointment schedules are full.  If
appointments are not immediately available at the enrollment center of choice,
customers are encouraged to schedule an appointment at one of the alternate
enrollment centers in the area.

There are three ways to schedule an appointment:

 * Complete the optional pre-enrollment process.
 * Schedule an appointment online without completing the pre-enrollment process.
 * Contact the Universal Enrollment Services Call Center at 855 DHS-UES1
   (855-347-8371) Monday through Friday from 8 AM - 10 PM Eastern.


EXPAND - HOW MUCH IS THE TSA PRECHECK® APPLICATION PROGRAM NEW ENROLLMENT FEE?

The TSA PreCheck® Application Program requires a nonrefundable enrollment fee of
$78.00. This fee maintains your eligibility for a period of 5 years, and covers
the operational costs associated with the background check.


EXPAND - WHAT ARE THE METHODS OF PAYMENT?

Payment must be made during in-person enrollment. Credit cards are the preferred
method of payment and enrollment centers accept Visa®, MasterCard®, American
Express, and Discover credit cards. If made out to “IDEMIA” and for the exact
transaction amount, the following will be accepted: money orders, company
checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.


EXPAND - HOW CAN I CHECK THE STATUS OF MY TSA PRECHECK® APPLICATION?

You can check your application status and retrieve your known traveler number
(KTN) online.


EXPAND - WHAT HAPPENS AFTER I COMPLETE MY ENROLLMENT AND HOW WILL I BE NOTIFIED
IF ELIGIBLE FOR TSA PRECHECK®?

If approved, most applicants receive their Known Traveler Number (KTN) in 3-5
days, though some applications can take up to 60 days. You will receive an email
or phone notification with instructions on retrieving your KTN online. You may
also check your application status online.

The assigned KTN must be used when booking travel. There is no TSA PreCheck®
Application Program card.


EXPAND - HOW DO I USE MY KNOWN TRAVELER NUMBER (KTN)?

Once approved as eligible for TSA PreCheck®, you must enter the provided KTN in
the ‘Known Traveler Number’ field when booking travel reservations on any of the
participating airlines. The KTN can be entered when booking reservations online,
via phone with the airline reservation center, or with the travel management
company making the reservation. Additionally, the KTN can be entered in
participating airline frequent flyer profiles, where it will be stored for
future reservations.

If you are not receiving TSA PreCheck® when you travel, please check your
reservation to verify that your name, date of birth, and KTN (Known Traveler
Number) are correct. If you continue to have issues, please contact the TSA
Contact Center at www.tsa.gov/contact-center/form/precheck.


EXPAND - WHERE CAN I GO TO FIND FURTHER INFORMATION ABOUT TSA PRECHECK®?

Please visit the TSA PreCheck® website.


EXPAND - I CURRENTLY HOLD AN ACTIVE TWIC®. DO I STILL NEED TO APPLY FOR THE
TSA PRECHECK® PROGRAM?

Active TWIC® card holders are also eligible for TSA PreCheck® Expedited
Screening if they meet eligibility criteria for the TSA PreCheck program.

When making an airline reservation, enter the following information in the Known
Traveler Number (KTN) field: Credential Identification Number (CIN), the first
group of numbers printed under the barcode on the back of the TWIC® card

For more information, please visit:
https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view. Download Adobe Acrobat Reader.


EXPAND - I CURRENTLY HOLD A COMMERCIAL DRIVER’S LICENSE (CDL) WITH AN ACTIVE HME
THREAT ASSESSMENT. DO I STILL NEED TO APPLY FOR THE TSA PRECHECK® PROGRAM?

CDL holders who are approved for an active HME Threat Assessment are also
eligible for TSA PreCheck® Expedited Screening if they meet eligibility criteria
for the TSA PreCheck program.

When making an airline reservation, enter the following information in the Known
Traveler Number (KTN) field: Two-letter abbreviation of the state that issued
the CDL followed by the CDL ID number.

Example: Virginia CDL with ID# A67891234 KTN = VAA67891234

For more information, please visit:
https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view. Download Adobe Acrobat Reader.


EXPAND - I THINK I MAY HAVE FRAUDULENTLY ENROLLED OR RENEWED IN TSA PRECHECK®,
WHAT DO I DO? CAN I GET A REFUND?

If you or someone you know believes they have fallen victim to a scam, report it
to your local police department and file a report at the Federal Trade
Commission's website, ReportFraud.ftc.gov. Additionally, contact your bank or
credit card company immediately and inform them of the fraudulent charge. Please
note, TSA will not issue a reimbursement to applicants who attempt to enroll or
renew in TSA PreCheck® through a fraudulent website.


EXPAND - DURING THE TSA PRECHECK® APPLICATION PROCESS, AM I REQUIRED TO SELECT
THE GENDER THAT MATCHES THE GENDER ON MY SUPPORTING IDENTITY DOCUMENTATION?

No, you can select any gender option on the TSA PreCheck® application, even if
the gender you self-select does not match the gender on your supporting
documentation (such as birth certificate, passport, or state ID). You can
self-select Male, Female, or Another Gender as your gender.


EXPAND - WHAT DOES IT MEAN THAT I CAN SELF-SELECT MY PREFERRED GENDER DURING THE
TSA PRECHECK® APPLICATION PROCESS?

You can select the gender on your TSA PreCheck® application that is most
appropriate for you – Male, Female, or Another Gender. TSA will not require
supporting documentation regarding your selection of gender. Medical
certification or a physician’s letter is not required when enrolling with a
gender that does not match the gender on your identification documents.


EXPAND - CAN I APPLY FOR TSA PRECHECK® WITH A NON-BINARY AND GENDER
NON-CONFORMING IDENTITY DOCUMENT?

Yes, TSA is committed to promoting the freedom, dignity, and equality of all
people, including LGBTQIA+. Individuals who apply for TSA PreCheck®, including
persons utilizing a non-binary and gender non-conforming identity document, may
self-select Male, Female, or Another Gender as their gender when applying for
TSA PreCheck®.


EXPAND - WHAT IF MY IDENTIFICATION DOCUMENT HAS AN “X” OR ANOTHER GENDER
IDENTITY MARKER?

The gender on your identification document does not have to match the gender you
select on your TSA PreCheck® application. You can select Male, Female, or
Another Gender as your gender when applying for TSA PreCheck®.


EXPAND - DO I NEED TO INCLUDE ALIASES, BIRTH OR FORMER NAME(S) NO LONGER USED
WHEN APPLYING FOR TSA PRECHECK®?

Yes, TSA requires all names used, current and past. You do not need to provide
documents that prove you have previously used another name or alias. The name
provided on the TSA PreCheck® application must be the name used when making your
airline travel reservations. The name on your application must be an exact match
to the name on the identification and proof of citizenship/immigration documents
you provide at enrollment.


EXPAND - DOES THE GENDER ON MY IDENTIFICATION DOCUMENTS NEED TO BE UPDATED
BEFORE I CAN UPDATE THE GENDER ON MY TSA PRECHECK® APPLICATION?

No, the gender on your identification documents does not need to match the
gender you select on your TSA PreCheck® application.


EXPAND - DOES THE GENDER ON YOUR AIRLINE RESERVATION, YOUR IDENTITY DOCUMENT,
AND YOUR TSA PRECHECK® APPLICATION NEED TO MATCH?

No. You will receive TSA PreCheck® screening even if your current gender differs
from the gender you provided when you enrolled in TSA PreCheck®, as long as the
name, KTN and date of birth on your reservation match the name, KTN and date of
birth on record with TSA.


EXPAND - HOW DO I CHANGE THE GENDER I PROVIDED TO TSA PRECHECK®?

If you are a member of the TSA PreCheck® Application Program, you may call (855)
347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data
update with the TSA PreCheck® Application Program. Please note, updating your
gender is not required to receive TSA PreCheck® screening. You are eligible to
receive TSA PreCheck® screening even if your current gender differs from the
gender you provided when you enrolled in TSA PreCheck®, as long as the name and
date of birth on your reservation match the name and date of birth on record
with TSA.


EXPAND - IS MEDICAL CERTIFICATION REQUIRED TO CHANGE THE GENDER OPTION FOR
TSA PRECHECK®?

No. Medical certification is not required to change the gender options on your
TSA PreCheck® application. If you are a member of the TSA PreCheck® Application
Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to
request a gender data update with the TSA PreCheck® Application Program. Please
note, updating your gender is not required to receive TSA PreCheck® screening.
You are eligible to receive TSA PreCheck® screening even if your current gender
differs from the gender you provided when you enrolled in TSA PreCheck®, as long
as the name and date of birth on your reservation match the name and date of
birth on record with TSA.


TSA PRECHECK® APPLICATION PROGRAM RENEWAL

Expand - TSA PreCheck® Application Program Renewal


EXPAND - HOW DO MEMBERS RENEW THEIR TSA PRECHECK® MEMBERSHIP?

Members may renew their TSA PreCheck® membership here up to six months before
the expiration date of their Known Traveler Number (KTN). Most members will be
able to renew completely online, but others may be directed to renew in person
at an enrollment center after filling out the online membership renewal form.


EXPAND - WILL MEMBERS HAVE TO COME INTO AN ENROLLMENT CENTER AGAIN TO RENEW
THEIR TSA PRECHECK® MEMBERSHIP?

For TSA PreCheck® Application Program membership renewal, most members will be
able to do so completely online, but some members in certain situations may be
directed to renew in person at an enrollment center after filling out the online
membership renewal form. Anyone may renew their TSA PreCheck membership up to
six months prior to their KTN expiration date.


EXPAND - WHY WOULD I NEED TO RENEW IN PERSON?

Some individuals may need to renew in person, for example, if the fingerprints
provided during their initial enrollment were deemed low quality at time of
enrollment, or if they have changed their name and have not gone through TSA’s
data update process. Members will need to visit an enrollment center to complete
the renewal process.


EXPAND - HOW LONG DOES IT TAKE TO GET APPROVED?

Most applicants receive their Known Traveler Number KTN in 3-5 days, though some
applications can take up to 60 days. Applicants may check their application
status online.


EXPAND - HOW DO MEMBERS KNOW WHEN THEIR TSA PRECHECK® MEMBERSHIP EXPIRES?

Members may fill out the Service Status form here or contact customer service at
855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. - Fri. Members will
be able to see their KTN expiration date under the field marked as
“TSA PreCheck® Expiration Date: XXXX.”


EXPAND - WILL I BE NOTIFIED WHEN I AM ELIGIBLE TO RENEW MY TSA PRECHECK® BEFORE
IT EXPIRES?

Yes. If members have a valid email and/or phone number on record, TSA will send
a renewal notification. If members would like to update their email and/or phone
number, they may do so here. Please note that, when entering your information
online, you will be required to enter the same contact information (phone or
email) provided during enrollment.


EXPAND - HOW SOON MAY I RENEW MY TSA PRECHECK® MEMBERSHIP?

Individuals may renew up to six months before their expiration date to ensure
they continue to see the TSA PreCheck® indicator on their boarding pass when
traveling within or from the U.S.


EXPAND - WILL I KEEP MY SAME KNOWN TRAVELER NUMBER (KTN) AFTER I RENEW?

Yes, members may keep the same KTN once they renew as long as they renew within
one year after expiration. After one year, the person will be considered as a
new enrollee and will receive a new KTN if approved.


EXPAND - MAY I RENEW MY TSA PRECHECK® MEMBERSHIP IF MY NAME HAS CHANGED?

Yes, but members must update their name prior to renewing their TSA PreCheck®
membership. Name changes may take up to 45 days to complete and processing time
varies by individual.

Here are the steps necessary to proceed with updating your profile:

 * Provide (via e-mail or fax) updated government-issued photo ID (including
   updated name) and documents proving name change (example marriage certificate
   or court order)
    * Acceptable e-mail formats are JPEG, PDF, and DOC.
    * All documents must be legible – please ensure no glare.
    * Marriage certificates must include a government seal.
    * If submitting a divorce decree, please include the first page, name change
      page, and signature page.
    * Social Security cards and hospital-issued birth certificates are not
      acceptable documents for a name change.
    * Some e-mail programs convert large files to a linked document (ex. google
      link). This is an invalid form of submission. Documents must be submitted
      as an attachment to the e-mail.

 * Include the following information in the body of the message:
    * UPDATED name segmented by first name / middle name / last name
    * Known Traveler Number (KTN)
    * If you choose to password protect your attachments, please use your KTN as
      the password (letters must be capitalized).

 * E-mail address for name change documentation:
   TSAEnrollmentDocuments@tsa.dhs.gov
 * If e-mail is not possible, please fax these documents to 540-373-0620, and
   write your KTN on each document.
 * TSA will complete your profile update within 45 days of receiving your
   documentation.


EXPAND - IF I BOOKED A FLIGHT PRIOR TO MY KTN EXPIRATION DATE, WILL I STILL GET
TSA PRECHECK® ON MY BOARDING PASS?

No, individuals will not receive TSA PreCheck® on their boarding pass if their
KTN has expired. Members must renew their membership before expiration in order
to continue receiving TSA PreCheck on their boarding pass.


EXPAND - HOW MUCH IS THE TSA PRECHECK® RENEWAL FEE?

The cost for TSA PreCheck® membership renewal varies depending on how you
complete your renewal. Online TSA PreCheck renewals require a nonrefundable
renewal fee of $70.00. In person TSA PreCheck renewals completed at an
enrollment center require a nonrefundable renewal fee of $78.00. The fee
maintains your eligibility for a period of 5 years, and covers the operational
costs associated with the background check. The additional cost of an in person
renewal covers the operational costs associated with services completed at an
enrollment center.


EXPAND - ARE THERE WAYS TO SAVE ON MY RENEWAL?

Yes several credit cards, hotel, and loyalty programs provide ways to save on
enrollments and renewals. Learn more here.


EXPAND - WHAT WILL DISQUALIFY ME FROM RENEWING MY TSA PRECHECK® MEMBERSHIP?

Applicants must be U.S. citizens or lawful permanent residents who successfully
complete a background check that examines criminal history, lawful presence, and
any association with terrorism. Additionally, TSA may also determine that an
applicant is not eligible based on analyses of records related to violations of
transportation security regulatory requirements. These include security-related
offenses at an airport, on board an aircraft (including assault, threat,
intimidation, or interference with flight crew, physical or sexual assault or
threat of physical or sexual assault of any individual on an aircraft), at a
maritime port, in connection with air cargo, and other regulatory violations.


EXPAND - WHAT IS THE DIFFERENCE BETWEEN THE TSA PRECHECK® APPLICATION PROGRAM
AND THE CUSTOMS AND BORDER PROTECTION’S (CBP) GLOBAL ENTRY PROGRAM?

Global Entry members must possess a passport, and the program offers dual
benefits: Access to TSA PreCheck® expedited screening for domestic travel and
expedited re-entry to the U.S. when returning from international travel. Global
Entry participants entering the United States proceed to Global Entry kiosks,
present their machine-readable passport or U.S. permanent resident card, have
their fingers electronically scanned, and make a customs declaration. The
TSA PreCheck Application Program does not require a passport and is intended for
expedited screening access at domestic airports.


EXPAND - WILL TSA PRECHECK® TRAVELERS HAVE A MEMBERSHIP CARD SIMILAR TO CBP
TRUSTED TRAVELER MEMBERSHIP CARDS?

No. A membership card will not be provided. Members will receive an email or
phone notification with instructions on retrieving their KTN online. Members
will need to enter the KTN when booking travel reservations.


EXPAND - I THINK I MAY HAVE FRAUDULENTLY ENROLLED OR RENEWED IN TSA PRECHECK®,
WHAT DO I DO? CAN I GET A REFUND?

If you or someone you know believes they have fallen victim to a scam, report it
to your local police department and file a report at the Federal Trade
Commission's website, ReportFraud.ftc.gov. Additionally, contact your bank or
credit card company immediately and inform them of the fraudulent charge. Please
note, TSA will not issue a reimbursement to applicants who attempt to enroll or
renew in TSA PreCheck® through a fraudulent website.


TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC®) ENROLLMENT

Expand - Transportation Worker Identification Credential (TWIC®) Enrollment


EXPAND - HOW DO I APPLY FOR THE TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL
(TWIC®) PROGRAM?

To expedite the application process, you may complete an optional online TWIC®
pre-enrollment.

You must complete the in-person enrollment process at an enrollment center
location servicing the TWIC® program. You will be required to provide the
necessary identity/immigration documentation and submit fingerprints during your
in-person enrollment. It is recommended that you schedule an appointment. If
appointments are not immediately available at the enrollment center of choice,
customers are encouraged to schedule an appointment at one of the alternate
enrollment centers in the area.  Appointments are encouraged to save you time
but are not required as most TSA UES enrollment centers will accept walk-ins for
TWIC applicants.

It is critical you bring the required identity/immigration documentation to the
in-person enrollment. View a list of required identity/immigration documents for
TWIC®.


EXPAND - WHAT IS THE TWIC® ENROLLMENT PROCESS?

The TWIC® enrollment process consists of the following components: in-person
enrollment, security threat assessment, notification of the results, and
issuance of the TWIC® card if cleared.


EXPAND - HOW MUCH DOES A TWIC® SECURITY THREAT ASSESSMENT AND CREDENTIAL COST?

The fee for TWIC® is $125.25, and the credential is valid for five years. If you
hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade
(FAST) card, you may pay a reduced fee of $93.00. If you choose to pay the
reduced fee, you must present an HME or FAST card at the time of enrollment. If
you pay the reduced fee, your TWIC® card expiration date will be 5 years from
the issuance date of the supporting FAST card or the expiration date of your
current, unexpired HME.


EXPAND - WHAT ARE THE METHODS OF PAYMENT?

Payment must be made during in-person enrollment. Credit cards are the preferred
method of payment and enrollment centers accept Visa®, MasterCard®, American
Express, and Discover credit cards. If made out to “IDEMIA” and for the exact
transaction amount, the following will be accepted: money orders, company
checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.


EXPAND - WHERE CAN I ENROLL?

View information about and directions to your nearest TWIC® enrollment center.


EXPAND - ARE APPOINTMENTS REQUIRED FOR ENROLLMENT?

Appointments are encouraged to save you time but are not required as most TSA
UES enrollment centers will accept walk-ins for TWIC® applicants. You may make
an appointment online on this website or by contacting the UES Call Center at
855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).


EXPAND - HOW CAN I MAKE AN APPOINTMENT FOR ENROLLMENT?

You may make an appointment online on this website or by contacting the UES Call
Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM
(Eastern).


EXPAND - HOW CAN I CHECK THE STATUS OF MY APPLICATION?

Check your application status.


EXPAND - HOW CAN I MAKE AN APPOINTMENT FOR CARD PICK-UP?

To make an appointment for card pick-up, you must first check the status of your
card. If your card status indicates your card is available to be picked up, then
you may make an appointment online via the website or by contacting the UES Call
Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM
(Eastern).


EXPAND - WHAT IF MY TWIC® CARD DOES NOT WORK WITH TWIC® CARD READERS?

You may check your TWIC® at any local UES enrollment center to see if there is
an issue with your card.


EXPAND - HOW DO I ORDER A REPLACEMENT TWIC®?

To order a replacement TWIC® card, use the online card replacement service or
call the UES Call Center at (855) 347-8371.


EXPAND - WHAT IF I HAVEN'T RECEIVED MY TWIC® CARD YET?

TWIC® applicants who request to receive their TWIC® card by mail will receive a
phone or email notification that the card has been mailed. After notification
that the card has been mailed, applicants have 60 days to report non-receipt of
the card by contacting the Universal Enrollment Services (UES) Call Center at:
(855) 347-8371. Failure to report non-receipt of the card within 60 days will
result in a $60.00 fee to replace the lost card.


EXPAND - WHERE CAN I GO TO FIND FURTHER INFORMATION ABOUT THE TWIC® PROGRAM?

Please visit the TSA TWIC® website.


EXPAND - IF I HAVE A COMPARABLE ASSESSMENT, HOW CAN I DETERMINE WHICH FEE IS
MORE ECONOMICAL—THE REDUCED FEE OR THE FULL, 5 YEAR FEE?

It is most beneficial for applicants who will use a comparable security threat
assessment and pay the reduced fee to do so within 12 months of receiving the
comparable threat assessment. After 12 months, it is more cost effective to pay
the full fee for TSA to complete the security threat assessment and issue a
TWIC® with an expiration date 5 years from the date of issuance.


EXPAND - CAN HATS OR RELIGIOUS HEADGEAR BE WORN FOR THE PHOTO TAKEN DURING TWIC®
ENROLLMENT?

Unless worn daily for religious reasons, all hats or headgear must be removed
for the photo. For clarification, a ball cap, knit cap, or non-religious scarf
or handkerchief is not considered religious headgear. In all cases, no item or
attire may cover or otherwise obscure any part of the face.


EXPAND - CAN EYEGLASSES BE WORN FOR THE PHOTO?

Eyeglasses worn on a daily basis may be worn for the photo. However, there must
be no reflections from the eyeglasses that obscure the eyes. Dark glasses or
nonprescription glasses with tinted lenses are not acceptable unless they are
needed for medical reasons. A medical certificate may be required.


EXPAND - HOW CAN I HAVE THE PIN RESET?

Bring your TWIC® to an enrollment center to have the PIN reset at no cost.
Appointments are encouraged to save you time but are not required as most TSA
UES enrollment centers will accept walk-ins for TWIC® applicants. Click here to
find the closest enrollment center.


EXPAND - TWIC‘S WITH MISSING FINGERPRINTS

There is an issue with a number of TWICs that did not have encrypted fingerprint
information loaded onto the card during the production process. Cards that are
affected by this issue will not work with TWIC® readers if the reader requires
matching a person's fingerprint to the encrypted fingerprint information on the
card. This issue is referred to as “TWICs with missing fingerprints”. Click here
to see if your card was affected.


EXPAND - DOES MY TWIC® ENROLLMENT INCLUDE ACCESS TO TSA PRECHECK®?

Active TWIC® card holders are also eligible for TSA PreCheck® Expedited
Screening if they meet eligibility criteria for the TSA PreCheck program.

When making an airline reservation, enter the following information in the Known
Traveler Number (KTN) field: The Credential Identification Number (CIN) is the
eight digit number printed under the bottom left of the barcode on the back of
the TWIC® card. For Card holders with the newest version of the TWIC Card, the
CIN is also embossed on the front of the card.

For more information, please visit:
https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view. Download Adobe Acrobat Reader.


EXPAND - DURING THE TWIC® ENROLLMENT PROCESS, AM I REQUIRED TO SELECT THE GENDER
THAT MATCHES THE GENDER ON MY SUPPORTING IDENTITY DOCUMENTATION?

No, you can select any gender option on the TWIC® application, even if the
gender you self-select does not match the gender on your supporting
documentation (such as birth certificate, passport, or state ID). You can
self-select Male, Female, or Another Gender as your gender.


EXPAND - WHAT DOES IT MEAN THAT I CAN SELF-SELECT MY PREFERRED GENDER DURING THE
TWIC® ENROLLMENT PROCESS?

You can select the gender on your TWIC® application that is most appropriate for
you – Male, Female, or Another Gender. TSA will not require supporting
documentation regarding your selection of gender. Medical certification or a
physician’s letter is not required when enrolling with a gender that does not
match the gender on your identification documents.


EXPAND - CAN I APPLY FOR TWIC® WITH A NON-BINARY AND GENDER NON-CONFORMING
IDENTITY DOCUMENT?

Yes, TSA is committed to promoting the freedom, dignity, and equality of all
people, including LGBTQIA+. Individuals who apply for TWIC®, including persons
utilizing a non-binary and gender non-conforming identity document, may
self-select Male, Female, or Another Gender as their gender when applying for
TWIC®.


EXPAND - WHAT IF MY IDENTIFICATION DOCUMENT HAS AN “X” OR ANOTHER GENDER
IDENTITY MARKER?

The gender on your identification document does not have to match the gender you
select on your TWIC® application. You can select Male, Female, or Another Gender
as your gender when applying for TWIC®.


EXPAND - DO I NEED TO INCLUDE ALIASES, BIRTH OR FORMER NAME(S) NO LONGER USED
WHEN APPLYING FOR TWIC®?

Yes, TSA requires all names used, current and past. You do not need to provide
documents that prove you have previously used another name or alias. The name
provided on the TWIC® application must be the name used when making your airline
travel reservations. The name on your application must be an exact match to the
name on the identification and proof of citizenship/immigration documents you
provide at enrollment.


EXPAND - DOES THE GENDER ON MY IDENTIFICATION DOCUMENTS NEED TO BE UPDATED
BEFORE I CAN UPDATE THE GENDER ON MY TWIC® APPLICATION?

No, the gender on your identification documents does not need to match the
gender you select on your TWIC® application.


EXPAND - HOW DO I CHANGE THE GENDER I PROVIDED TO TWIC®?

If you are a TWIC® card holder, you may call (855) 347-8371 weekdays, between 8
a.m. and 10 p.m. ET, to request a gender data update with the TWIC® Program.


EXPAND - IS MEDICAL CERTIFICATION REQUIRED TO CHANGE THE GENDER OPTION FOR
TWIC®?

No. Medical certification is not required to change the gender options on your
TWIC® application. If you are a TWIC® card holder, you may call (855) 347-8371
weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data update with
the TWIC® Program.


TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC®) RENEWAL

Expand - Transportation Worker Identification Credential (TWIC®) Renewal


EXPAND - WHAT WILL PREVENT ME FROM RENEWING MY TWIC® ONLINE?

Applicants must be a U.S. citizen, lawful permanent resident, naturalized
citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to
renew online. Applicants may be ineligible to renew online due to:

 * Incomplete or false application information.
 * Change in immigration status.
 * Disqualifying criminal offenses and other factors
 * Legal name change that has not been reported to TSA. See “May I renew my
   TWIC® if my name has changed?” for a description of how you can update your
   name with TSA.




EXPAND - HOW DO I KNOW WHEN MY TWIC® EXPIRES?

The expiration date is printed on your current TWIC® card on the right side,
below the photo and to the right of the embedded chip under the heading,
“Expires.” The expiration date format is Year/Month/Day (YYYY/MMM/DD).


EXPAND - WILL I BE NOTIFIED WHEN I AM ELIGIBLE TO RENEW MY TWIC® BEFORE IT
EXPIRES?

Yes. If TWIC® holders have a valid email and/or phone number on record, TSA will
send a renewal notification. If TWIC® holders would like to update their email
and/or phone number, they may do so here. Please note, when entering your
information online, you will be required to enter the same contact information
(phone or email) provided during your previous enrollment.


EXPAND - HOW SOON MAY I RENEW MY TWIC®?

You may renew your TWIC® up to one year prior to the expiration date printed on
the TWIC® card. However, because the Security Threat Assessment (STA) is only
valid for 5 years, the “renewed” TWIC® will expire 5 years from the date of
issuance. Renewing will NOT add 5 years to the current expiration date.


EXPAND - MAY I RENEW MY TWIC® ONLINE IF MY NAME HAS CHANGED?

Yes, but you must update you name prior to renewing your TWIC® by calling
customer service at 855-347-8371 between 8 a.m. – 10 p.m. Eastern, Mon. – Fri.
Name changes may take up to 45 days to complete and processing time varies by
individual.


EXPAND - HOW DO I RENEW MY TWIC®?

Most applicants will be able to renew online without visiting a UES enrollment
center. Please visit here to begin your renewal. Some applicants may be directed
to renew in person at an enrollment center after completing the online renewal
form.


EXPAND - WILL I HAVE TO COME INTO AN ENROLLMENT CENTER TO RENEW MY TWIC®?

Most TWIC® customers will be able to renew online without visiting a UES
enrollment center. Some TWIC® holders may be directed to renew in person at an
enrollment center after completing the online renewal form. Reasons that you
would be required to renew in person include, but are not limited to:

 1. You are unable to pay with a credit card.
 2. Your name has changed, and you have not updated your name with TSA prior to
    renewing. See “May I renew my TWIC® if my name has changed?” for a
    description of how you can update your name with TSA.
 3. You renewed online during your previous TWIC® enrollment. (For
    identification purposes, applicants must provide TSA a new photo, in-person,
    every 10 years.)
 4. You are not a U.S. citizen, U.S. national, or lawful permanent resident.




EXPAND - WHERE CAN I FIND A CENTER TO RENEW IT IN PERSON?

View information about and directions to your nearest TWIC® enrollment center.


EXPAND - HOW LONG DOES IT TAKE TO GET APPROVED?

TSA’s goal is to provide you with a response within 60 days of receiving the
information you provided at enrollment. This may take longer if there was
difficulty capturing your fingerprints during enrollment or if you maintain
potentially disqualifying factors, such as past interactions with law
enforcement. You can check your status online at any time.


EXPAND - HOW MUCH IS THE TWIC® RENEWAL FEE?

$125.25


EXPAND - ARE THERE WAYS TO SAVE ON MY RENEWAL?

TSA cannot process reduced rate renewals online, at this time. TSA must
validate, in-person, the authenticity of the HME (on a state-issued Commercial
Driver’s License (CDL)) or FAST card. Please pre-enroll and visit an enrollment
center if you would like to enroll with a comparable assessment.


EXPAND - WHAT IF I HAVEN'T RECEIVED MY TWIC® CARD YET?

TWIC® applicants who request to receive their TWIC® card by mail will receive a
phone or email notification that the card has been mailed. After notification
that the card has been mailed, applicants have 60 days to report non-receipt of
the card by contacting the Universal Enrollment Services (UES) Call Center at:
(855) 347-8371. Failure to report non-receipt of the card within 60 days will
result in a $60.00 fee to replace the lost card.


EXPAND - HOW CAN I CHECK THE STATUS OF MY APPLICATION?

Check your application status.


EXPAND - HOW CAN I HAVE THE PIN RESET?

Bring your TWIC® to an enrollment center to have the PIN reset at no cost.
Appointments are encouraged to save you time but are not required. Most TSA UES
enrollment centers will accept walk-ins for TWIC® applicants. Click here to find
the closest enrollment center.


EXPAND - DOES MY TWIC® ENROLLMENT INCLUDE ACCESS TO TSA PRECHECK®?

Active TWIC® card holders are also eligible for TSA PreCheck® Expedited
Screening if they meet eligibility criteria for the TSA PreCheck program.

When making an airline reservation, enter the following information in the Known
Traveler Number (KTN) field: The Credential Identification Number (CIN) is the
eight digit number printed under the bottom left of the barcode on the back of
the TWIC® card. For Card holders with the newest version of the TWIC® Card, the
CIN is also embossed on the front of the card.

For more information, please visit:
https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view. Download Adobe Acrobat Reader.


EXPAND - WHAT DO I DO WITH MY CURRENT TWIC® CARD?

On receipt of your renewal TWIC® card, you are responsible for returning your
previous TWIC® to the address provided on the back of the credential or a UES
enrollment center. If not expired, your previous TWIC® card will be canceled
after you receive your renewal TWIC®. Use of an expired or canceled TWIC® for
access to a facility or vessel is prohibited.


EXPAND - CAN I RENEW ONLINE IF MY CURRENT TWIC® CARD HAS EXPIRED?

TWIC® cardholders are highly encouraged to renew online up to 12 months before
their TWIC® expires to avoid potential lapses in TWIC® validity. However, TWIC®
holders are eligible to renew online up to 12 months after their TWIC® expires.
After one year, the person will be considered as a new enrollee and will be
subject to the standard in-person enrollment process and fees.


FLIGHT TRAINING SECURITY PROGRAM (FTSP)

Expand - Flight Training Security Program (FTSP)


EXPAND - WHAT IS THE APPLICATION PROCESS FOR THE FLIGHT TRAINING SECURITY
PROGRAM (FTSP)?

Please visit www.fts.tsa.dhs.gov for information on the application process.


EXPAND - ARE APPOINTMENTS REQUIRED PRIOR TO VISITING THE ENROLLMENT CENTER?

Appointments are recommended but not required. To make an FTSP appointment,
click here.


EXPAND - HOW MUCH DOES IT COST TO BE FINGERPRINTED FOR FTSP AT AN ENROLLMENT
CENTER?

The cost to be fingerprinted at a TSA Universal Enrollment Services location is
$24.00.


EXPAND - WHAT ARE THE METHODS OF PAYMENT?

Payment must be made during in-person enrollment. Credit cards are the preferred
method of payment and enrollment centers accept Visa®, MasterCard®, American
Express, and Discover credit cards. If made out to “IDEMIA” and for the exact
transaction amount, the following will be accepted: money orders, company
checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.


EXPAND - HOW CAN I CHECK MY APPLICATION STATUS?

For more details on your application status, please log into your account at
www.fts.tsa.dhs.gov.


FINGERPRINTING INFORMATION

Expand - Fingerprinting Information


EXPAND - WHERE CAN I GET FINGERPRINTED?

Fingerprint capture is part of the overall in-person enrollment process for
programs such as TWIC®, HME and the TSA PreCheck® application program. View
information about your nearest enrollment center.


EXPAND - ARE APPOINTMENTS REQUIRED FOR FINGERPRINTING/ENROLLMENT?

It is recommended that you schedule an appointment. Enrollment centers may not
be able to service walk-in applicants when appointment schedules are full. If
appointments are not immediately available at the enrollment center of choice,
customers are encouraged to schedule an appointment at one of the alternate
enrollment centers in the area. TWIC® and HME walk-in applicants will be
prioritized due to employment requirements.

You may make an appointment online using this website or by contacting the UES
Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM
(Eastern).


EXPAND - HOW SOON CAN I BE FINGERPRINTED AND COMPLETE MY IN-PERSON ENROLLMENT
AFTER I HAVE COMPLETED MY ONLINE PRE-ENROLLMENT APPLICATION?

If your program allows for pre-enrollment, you can be fingerprinted the same
day, usually within one hour or less after completing the online form. Please
remember to bring a form of payment as well as applicable immigration/identity
documentation based on the requirements for the program to which you are
applying.


EXPAND - DO I HAVE TO TAKE A COPY OF MY PRE-ENROLLMENT APPLICATION WITH ME?

No. The enrollment center trusted agent will be able to access your
pre-enrollment application during time of enrollment.


EXPAND - HOW ARE FINGERPRINTS TAKEN?

Fingerprints are taken by an electronic scanner. Prints from all fingers will be
taken.


EXPAND - HOW CAN I BE CERTAIN MY FINGERPRINTS HAVE BEEN SUCCESSFULLY CAPTURED?
WHAT IF THE FBI DETERMINES THE FINGERPRINTS I SUBMIT ARE OF INSUFFICIENT
QUALITY, OR WHAT HAPPENS IF I CAN’T PHYSICALLY PROVIDE FINGERPRINTS?

During your in-person enrollment, the enrollment center trusted agent will
capture the best quality fingerprints possible to submit with your application.
If the FBI is not able to process your fingerprints due to quality issues, your
final eligibility determination may take longer to complete due to manual
processing, and you may be contacted to return for reprinting.

Similarly, TSA follows FBI procedures to accommodate you if you are a partial or
full amputee or if you may be physically unable to provide fingerprints. TSA’s
fingerprint collection procedures conform with FBI criminal history records
check request requirements, which include standards and guidance for submitting
requests for individuals with amputations and other circumstances that prevent a
ten-finger biometric submission. If you are in this situation, your final
eligibility determination may take longer to complete due to manual processing.


UES TEMPORARY ENROLLMENT SERVICES

Expand - UES Temporary Enrollment Services


EXPAND - WHAT IS MEANT BY TEMPORARY ENROLLMENT SERVICES?

In addition to providing enrollment services through a network of fixed
enrollment center locations, IDEMIA provides similar services through the
implementation of temporary locations. Stakeholders can request these services
by contacting IDEMIA.


EXPAND - WHAT TYPES OF TEMPORARY ENROLLMENT SERVICES ARE OFFERED?

 * TSA PreCheck® Enrollment Only
 * TWIC® Enrollment Only
 * HME Enrollment Only
 * TWIC® Enrollment Plus Activation

Multi-program services are also available.


EXPAND - WHAT IS THE COST OF A TEMPORARY ENROLLMENT SERVICE?

The cost of a temporary enrollment service is variable. Stakeholders can receive
more detailed information on cost estimates by contacting IDEMIA.


EXPAND - HOW DO STAKEHOLDERS REQUEST A TEMPORARY ENROLLMENT SERVICE?

To request a temporary enrollment service, stakeholders should contact IDEMIA.

With each request, stakeholders should provide the following information:

 * Point of contact information - name, organization, phone number(s) and email
 * Address where requested service will be provided
 * Type of service(s) requested
 * Number of applicants to be serviced
 * Timeframe for service delivery


UES ENROLL YOUR OWN (EYO) SERVICES

Expand - UES Enroll Your Own (EYO) Services


EXPAND - WHAT IS MEANT BY “ENROLL YOUR OWN” (EYO)?

The EYO model was established to provide a convenient way for applicants to
enroll for a TSA security threat assessment by eliminating the time and cost to
travel to a fixed enrollment center. Through the EYO program, stakeholders (such
as local governments and private companies) have the ability to acquire UES
enrollment and activation equipment for the purpose of enrolling their
populations.

EYOs differ from the fixed UES enrollment centers in several ways:

 * The EYO stakeholder operates a private enrollment center meaning in which
   only applicants authorized by the EYO stakeholder can enroll at that
   location.
 * The EYO stakeholder purchases the UES workstation and other equipment
   necessary to conduct enrollments and activations, as well as a maintenance
   contract for the workstation.
 * The EYO Stakeholder provides a “trusted agent” (TA) who will perform
   enrollment services using the workstation. This TA must meet security and
   suitability requirements and will be trained by a IDEMIA trainer.


EXPAND - WHAT TYPES OF EYO SERVICES ARE OFFERED?

EYO services include:

 * Collaboration with stakeholders to present a subcontract agreement and cost
   model for review and approval
 * Site inspections to verify UES compliance
 * Coordination of Trusted Agent IDEMIA background investigation process and TSA
   personal suitability determination process
 * Training for Trusted Agents
 * Delivery of UES workstation(s), GSA approved safe and signage
 * Installation of UES workstation(s) and all hardware related to workstation
   setup
 * Ongoing Maintenance Contract and regional manager support


EXPAND - WHAT IS THE COST ASSOCIATED WITH BEING AN EYO?

EYO start-up cost components include:

 * Total workstation(s) purchase
 * GSA-approved safe
 * Installation and training labor
 * Travel expenses
 * Sales tax
 * Shipping costs
 * Maintenance/support services

IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision.

Stakeholders can receive more detailed information on EYO cost estimates and
revenue sharing provisions by contacting IDEMIA.


EXPAND - HOW DO STAKEHOLDERS REQUEST MORE INFORMATION ABOUT BECOMING AN EYO?

In order to request an EYO service, stakeholders should contact IDEMIA.

With each request, stakeholders should provide the following information:

 * Point of contact information - name, organization, phone number(s) and email
 * Address where requested EYO will be located
 * Timeframe for EYO to begin operating


FBI INFORMATION

Expand - FBI Information


EXPAND - HOW WOULD I CHALLENGE OR HOW WOULD I OBTAIN MY FBI IDENTITY HISTORY
SUMMARY?

Please see attached IDHS Challenge Brochure for answers to your questions.

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader
5.0 or higher to view.

Download Adobe Acrobat Reader.


EXPAND - HOW DO I REPORT A PII BREACH TO THE FBI?

Please see the Cyber Incident Reporting Brochure for answers to your questions.


EXPAND - HOW DO I VIEW THE FBI PRIVACY ACT STATEMENT?

Please see the FBI Privacy Act Statement.


EXPAND - HOW DO I VIEW THE NONCRIMINAL JUSTICE APPLICANT’S PRIVACY RIGHTS?

Please see the Noncriminal Justice Applicant’s Privacy Rights for answers to
your questions.

You may also use our Contact Us form for further assistance.

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