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Text Content

HELP DESK

Welcome
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HOW CAN WE HELP YOU TODAY?

Enter your search term here...
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New support ticket
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KNOWLEDGE BASE


RIDER SUPPORT FAQ

The Booking Process 10
 * I can’t find a pick-up point that is convenient for me. How do I add a new
   city?
 * I can’t find the event I want to go to on your site. Can you add it for me?
 * How do I know if my trip is confirmed? What happens if not enough people
   book?
 * How many people are required on my trip in order for it to be confirmed?
 * Why do some trips require a minimum number of riders?

See all 10 articles
The Bus 3
 * What will my bus be like? Will there be outlets and WIFI?
 * Is there a restroom on the bus?
 * Who are the bus companies that will run my trip?

Bus Captains/Trip Leaders 2
 * What is a bus captain?
 * How do I sign up to be a bus captain?

Pick-Up Before the Event 5
 * When should I arrive at my Rally Point (departure location)?
 * Will there be parking near my Rally Point?
 * What if a bus comes late?
 * How do I make sure I get on the same bus as my friends?
 * Where's my ticket?

The Trip 10
 * What can I bring with me on the bus?
 * Is alcohol allowed on board?
 * Can I leave my stuff on the bus?
 * Will my bus have multiple stops on the way to the venue?
 * Does my group need money for tolls or gas on the trip?

See all 10 articles
Pick-Up After the Event 4
 * When does my bus depart from an event?
 * How will I find the bus after the event?
 * Should I tip the bus driver?
 * Who is liable if I trip or fall, or incur any incident, at the Rally Point?

Rally Policies and Perks 6
 * Can I transfer my booking to someone else?
 * Can I transfer my tickets to another Rally Point?
 * How do I cancel my booking?
 * What is Rally’s cancellation policy?
 * Does Rally offer discounts, referrals or reward miles?

See all 6 articles
Rider Safety 4
 * What is Rally doing to address traveling safely during the pandemic?
 * Can I customize my trip to suit my own safety standards?
 * Should I board a bus if I’m feeling any flu-like symptoms?
 * Has your cancellation policy changed due to Covid? What if my event is
   canceled?

Miscellaneous 2
 * I have a question that isn't answered here.
 * I have an idea for how you can improve...


OPERATIONS

Drivers 1
 * How can I get the trip details?

Dispatch 1
 * How to dispatch any trip?

Operators 1
 * How to onboard a new operator?

Risk & Compliance 5
 * How to detect & manage fraud user?
 * How to manage OurBus Disputes?
 * How to manage Rally Disputes?
 * How to review OurBus fraudulent transaction emails?
 * How to create Dispute Reports?

Procurement 1
 * How to procure buses for Lines/Events?

Buses 1
 * How to raise an Incident?

Emergency 7
 * How to manage Dispatch emergencies?
 * Relief Transportation
 * Emergency Case Studies
 * Practice Emergency Scenarios
 * How to write Code Red Stories for Lines?

See all 7 articles
Knowledge & Communication Management 12
 * Business Process Re-engineering
 * Knowledge Base Management
 * Video Creation
 * New Hire Training Program
 * On Job Training Program

See all 12 articles
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