www.intercom.com Open in urlscan Pro
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1 forms found in the DOM

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 * Products
   
   Automation
   
   Reduce response times and resolve issues immediately with powerful AI
   chatbots and Custom Bots
   
   Inbox
   Resolve all customer inquiries with the fastest, most efficient Inbox yet
   Proactive Support
   
   Save your team time by solving your customers’ problems before they contact
   you
   
   Messenger and Omnichannel
   Deliver conversational support seamlessly across our Messenger, email, SMS,
   and more
   Platform
   
   Get all of your tools, data, reporting, and apps working together as one
   
   Extend the platform
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 * Solutions
   
   Support
   Reduce costs and boost customer satisfaction with automation-first support
   that frees your team to deliver conversational and proactive support at
   internet scale
   View demo
   Engage
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   Convert
   Convert more site visitors into paying customers—and grow revenue fast
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   Watch now
 * Pricing

Get started
View demo
THE INTERCOM CUSTOMER SERVICE TRENDS REPORT 2023

We asked 1,700+ customer support teams across the world how they’re meeting the
challenges and opportunities of 2023.*

Download now


IN THIS REPORT, SEE THE TOP FIVE CUSTOMER SERVICE TRENDS COMING IN 2023, ALONG
WITH POWERFUL STRATEGIES FOR BUILDING CUSTOMER LOYALTY AND A MORE EFFICIENT
SUPPORT TEAM.


YOU’LL DISCOVER:


 * Why personalized support has become a competitive differentiator—and how to
   deliver it

 * How AI and automated support tools equip teams to meet rising customer
   expectations without breaking a sweat

 * The tech stack investments that boost support team efficiency and upgrade
   customer experience


*INTERCOM COMMISSIONED AN INDEPENDENT MARKET RESEARCH FIRM TO SURVEY A RANDOM
SAMPLE OF 1,775 GLOBAL CUSTOMER SERVICE LEADERS AND DECISION MAKERS. THE STUDY’S
MARGIN OF ERROR IS +/- 2.3% AT THE 95% LEVEL OF SIGNIFICANCE.


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From the blog

 * The ultimate guide to live chat support
 * Announcing ‘The Intercom Customer Service Trends Report for 2023’
 * AI in the designer’s toolbox: Shaping the future with ChatGPT
 * GPT is here to stay. Where will it take us?

Read more


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