nginx-feature-supportdev-487-hosting-video-on-website-nhpo.govcms7.amazee.io Open in urlscan Pro
2a04:4e42::515  Public Scan

Form analysis
1 forms found in the DOM

GET /search

<form action="/search" method="get" id="views-exposed-form-content-search-page-1-header" accept-charset="UTF-8" data-once="nhpo-search-exposed-form-id">
  <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-keys form-item-keys au-form-group" data-once="nhpo-set-download-file-title">
    <label for="edit-keys" class="au-label">Enter search terms</label>
    <input placeholder="Search" aria-label="Search for content" data-drupal-selector="edit-keys" type="text" id="search-text-box--exposed-form--header" name="keys" value="" size="30" maxlength="128" class="form-text au-text-input">
  </div>
  <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" data-once="nhpo-set-download-file-title"><button data-drupal-selector="edit-submit-content-search" type="submit" id="edit-submit-content-search"
      value="Submit search" class="js-form-submit form-submit search-button duk-icon-search">
      <span class="search-text visually-hidden focusable">Search</span>
    </button>
  </div>
</form>

Text Content

Skip to main content


MAIN NAVIGATION

All links in the main navigation system are available in the page footer.

 * Home
 * Make a complaint
    * How we can help
      * Complaints we assist with
      * Hear complaint stories
      * Other health complaints
      * Anonymous and confidential complaints
    * What to expect
      * Complaint process
      * Investigation process
      * Transferring complaints
      * Complaint outcomes
      * Privacy and confidentiality
      * Feedback about our service
      * Review of our decisions
    * * Ombudsman complaints
        * Notification complaints
        * Registration complaints
        * Accreditation complaints
        * Privacy complaints
        * FOI complaints
        * Make a complaint
      * Commissioner complaints
        * Privacy determinations
        * Use of your personal information
        * Make a complaint
   
   Make a complaint
   
 * Apply for FOI review
    * FOI review
      * FOI review process
    * FOI decisions
    * Apply for FOI review
   
   Make a complaint
   
 * About us
    * About us
      * Meet the Ombudsman and Commissioner
      * Meet our team
      * Our values
      * Independence
      * Legislation
      * Policy
      * Service Charter
      * Strategic direction
      * Work with us
    * * What we do
        * Creating systemic change
        * About Ahpra and the National Boards
        * Accreditation authorities
        * The National Scheme
      * Own motion investigations
        * Safeguarding confidentiality review
        * Accreditation processes review
        * Vexatious notifications framework review
      * Reports and publications
        * Reporting
        * Submissions
        * Chaperone Review
    * * Contact us
        * Social media
        * Helplines and services
        * Accessibility
      * Using our website
        * Search
        * Copyright
        * Disclaimer
        * Website privacy statement
   
   Make a complaint
   
 * Contact us

Enter search terms
Search
Call us on1300 795 265
Make a complaint

We can assist with complaints about accreditation, including the assessment of
overseas qualified practitioners or specialist international medical graduates.
Learn more about our new role and how we can help.


WE CHAMPION FAIRNESS

We investigate complaints, facilitate resolutions and make recommendations to
improve the regulation of Australia’s registered health practitioners

 

Make a complaint online  Call us on 1300 795 265

I want to make a complaint about how the Australian Health Practitioner
Regulation Agency (Ahpra) or a National Health Practitioner Board

Handled a notification
Handled a registration matter
Used personal information

We also accept complaints about how accreditation organisations, such as
specialist medical colleges, have handled some matters.

Accreditation complaints


FIND OUT MORE ABOUT HOW WE CAN HELP

 * Learn more about complaints to the Ombudsman
   
   
   OMBUDSMAN COMPLAINTS
   
   The Ombudsman can assist with complaints about how Ahpra, the National Boards
   and accreditation organisations (including specialist medical colleges) have
   handled some matters.
   
   Learn more about complaints to the Ombudsman
 * Learn more about complaints to the Commissioner
   
   
   COMMISSIONER COMPLAINTS
   
   The Commissioner can assist with complaints about how Ahpra, the National
   Boards and accreditation organisations have collected, used or disclosed
   personal information.
   
   Learn more about complaints to the Commissioner
 * Learn more about FOI review
   
   
   FOI REVIEW
   
   The Commissioner can review Ahpra’s decision about a request for access to
   documents under federal FOI legislation.
   
   Learn more about FOI review


COMMON COMPLAINTS

Most people who contact us want to make a complaint to the Ombudsman.

These complaints are usually about the notifications and registration processes
for the 16 registered health professions in Australia.

Learn more about complaints we assist with




BENJAMIN’S STORY

Benjamin’s representative made a complaint to our office regarding a regulatory
exam administered by Ahpra and the Board.

Read more


DOHA’S STORY

Doha made a complaint to our office about Ahpra’s handling of the concerns she
had raised about a health practitioner.

Read more


ELENI AND GRACE'S STORIES

Eleni and Grace contacted us separately to make complaints about the application
of the English Language Skills Registration Standard (the ELS Standard).

Read more


BENJAMIN’S STORY

Benjamin’s representative made a complaint to our office regarding a regulatory
exam administered by Ahpra and the Board.

Read more


DOHA’S STORY

Doha made a complaint to our office about Ahpra’s handling of the concerns she
had raised about a health practitioner.

Read more


ELENI AND GRACE'S STORIES

Eleni and Grace contacted us separately to make complaints about the application
of the English Language Skills Registration Standard (the ELS Standard).

Read more


BENJAMIN’S STORY

Benjamin’s representative made a complaint to our office regarding a regulatory
exam administered by Ahpra and the Board.

Read more

 * Read more about our report
   
   
   
   ANNUAL REPORT 2023-24
   
   Learn more about how we ensured accountable and transparent notification,
   registration and accreditation processes in 2023–24
   
   Read more about our report
 * Meet the Ombudsman and Commissioner
   
   
   
   MEET THE OMBUDSMAN AND COMMISSIONER
   
   Find out more about Richelle McCausland, the Ombudsman and Commissioner
   
   Meet the Ombudsman and Commissioner
 * Learn more about the review
   
   
   
   ACCREDITATION PROCESSES REVIEW
   
   Find out more about our review of existing processes and procedures of
   accreditation authorities in the National Registration and Accreditation
   Scheme
   
   Learn more about the review


Make a complaint
Call us on1300 795 265


FOOTER MENU LINKS - COLUMN 1

All links in the main navigation system are available in the page footer.

 * How we can help
    * Complaints we assist with
    * Hear complaints stories
    * Other health complaints
    * Anonymous and confidential complaints
   
   
 * What to expect
    * Complaint process
    * Investigation process
    * Transferring complaints
    * Complaint outcomes
    * Privacy and confidentiality
    * Feedback about our service
    * Review of our decisions
   
   
 * Own motion investigations
    * Safeguarding confidentiality review
    * Accreditation processes review
    * Vexatious notifications framework review
   
   


FOOTER MENU ABOUT LINKS - MOBILE

All links in the main navigation system are available in the page footer.

 * About us
 * What we do
 * How we can help
 * What to expect
 * Using our website


FOOTER MENU COMPLAINT LINKS - MOBILE

All links in the main navigation system are available in the page footer.

 * Ombudsman complaints
 * Commissioner complaints
 * FOI review
 * Contact us


FOOTER MENU LINKS - COLUMN 2

All links in the main navigation system are available in the page footer.

 * Ombudsman complaints
    * Notification complaints
    * Registration complaints
    * Accreditation complaints
    * Privacy complaints
    * FOI complaints
    * Make a complaint
   
   
 * Commissioner complaints
    * Privacy determinations
    * Use of your personal information
    * Make a complaint
   
   
 * FOI review
    * FOI review process
   
   
 * FOI Decisions


FOOTER MENU LINKS - COLUMN 3

All links in the main navigation system are available in the page footer.

 * About us
    * Meet the Ombudsman and Commissioner
    * Meet our team
    * Values
    * Independence
    * Legislation
    * Policy
    * Service Charter
    * Strategic direction
    * Work with us
   
   
 * What we do
    * Creating systemic change
    * About Ahpra and the Boards
    * Accreditation authorities
    * The National Scheme
   
   


FOOTER MENU LINKS - COLUMN 4

All links in the main navigation system are available in the page footer.

 * Reports and publications
    * Reporting
    * Submissions
    * Chaperone review
   
   
 * Contact us
    * Social media
    * Helplines and services
    * Accessibility
   
   
 * Using our website
    * Search
    * Copyright
    * Disclaimer
    * Website privacy statement
   
   

We acknowledge the Wurundjeri, Woi-Wurrung people as the custodians of Country
on which our office is located and acknowledge the First Nations custodians of
Country across Australia where our services extend.

We pay our respect to Elders past and present and extend that respect to all
Aboriginal and Torres Strait Islander peoples.

Our office welcomes, and is available to assist, all community members.


CONTACT

1300 795 265

complaints@nhpo.gov.au

GPO Box 2630, Melbourne VIC 3001

© The National Health Practitioner Ombudsman 2024


FOOTER MENU COPYRIGHT LINKS

All links in the main navigation system are available in the page footer.

 * Copyright
 * Disclaimer
 * Privacy statement