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Text Content

LuckVintage Support Ticket Centre
LuckVintage Support
LuckVintage Support Ticket Centre


HELLO, HOW CAN WE HELP?

SUGGESTED KNOWLEDGEBASE ARTICLES:

SUBMIT A TICKET

Submit a new issue to a department


VIEW EXISTING TICKETS

View tickets you submitted in the past

Notice:

Welcome to LuckVintage Support!

Need technical help? You're in the right place! Our dedicated team of volunteers
is here to assist you with any tech-related questions or issues, and it's all
completely FREE!

Whether it's troubleshooting, guidance or just a friendly chat about tech, we've
got you covered. Submit a support ticket now, and let's get your tech challenges
sorted!

At LuckVintage Support, we believe that knowledge is best when shared, and
together, we can conquer any tech hurdle!

Helpdesk Information:

To submit a ticket, scroll to the top of this page and click the 'Submit a
ticket' button. Next, choose the most appropriate category for your request and
fill out the requested details. If you need help submitting a ticket, look at
this knowledgebase article.


KNOWLEDGEBASE

 * Top articles
 * Latest articles

IS SUPPORT REALLY FREE?

Category: Knowledgebase

Absolutely! LuckVintage was founded in 2016 with the aim of providing free
technical support to people who need it. Just create a ticket, and our dedicated
volunteers will do their best to assist you ...

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HOW DO I MAKE A SUPPORT TICKET?

Category: Knowledgebase

Submitting a new ticket is quick and easy. Once on our homepage, click the
‘Submit a ticket’ button.From here, you will be greeted with a page displaying a
list of categories you can pick from. Please...

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HOW CAN I RECEIVE SUPPORT FOR THE HOSTED RESOURCES AT LUCKVINTAGE.COM?

Category: Knowledgebase

Do you need some help with the resources hosted at luckvintage.com? No worries!
Submit a support ticket; select the 'luckvintage.com Resources' category. 

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HOW DO I VIEW MY SUBMITTED TICKETS?

Category: Knowledgebase

The quickest way to view and respond to your ticket is by clicking the link we
sent you in the confirmation email when you created your Ticket. When an agent
answers, we will keep you updated via emai...

37

(1)


HOW DO I RESPOND TO MY TICKET?

Category: Knowledgebase

The easiest way to respond to your ticket is by clicking the link you received
in your notification email. Below is an example of one of these emails.After
clicking on the link, you will find your tic...

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(1)


HELP! I'VE FORGOTTEN MY TICKET TRACKING ID

Category: Knowledgebase

No need to worry! If you can't remember your Ticket Tracking ID or lost your
confirmation email, you can easily retrieve it again. The quickest way to do
this is to visit our homepage and click the 'V...

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HOW CAN I REQUEST A COPY OR DELETE DATA HELD ABOUT ME?

Category: Knowledgebase

Requesting a copy of all data we hold about you in our systems is a quick and
easy process. All you need to do is head to our homepage and submit a new ticket
with the 'Request or Delete Data Held Abo...

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HOW DO I MAKE A COMPLAINT?

Category: Knowledgebase

We're sorry you've had a negative experience. We strive for excellence in
everything we do and apologise for falling short of our usual high standards. To
make a complaint, submit a support ticket and...

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HOW DO YOU PROVIDE SUPPORT?

Category: Knowledgebase

We only provide support online via our ticket system. We will not remotely
connect to your machine, nor do we have a shop you can bring your device.

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