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CURRENT STATUS

Normal


HISTORY GRID


Oct 07
Oct 06
Oct 05
Oct 04
Oct 03
Oct 02
Oct 01

Static analysis - Europe, UK Static analysis - Europe, Germany Static analysis -
US Static analysis - APAC Static analysis - AU Dynamic analysis (Sandstorm) -
Europe, UK Dynamic analysis (Sandstorm) - Europe, Germany Dynamic analysis
(Sandstorm) - US Dynamic analysis (Sandstorm) - APAC Dynamic analysis
(Sandstorm) - AU Lookup (SXL) - APAC - Singapore Lookup (SXL) - APAC - Sydney
Lookup (SXL) - Europe - Germany Lookup (SXL) - Europe - Ireland Lookup (SXL) -
US East Lookup (SXL) - US West


TABLE OF CONTENTS

Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance


RECENT POSTS

Week of 06/30/2024


DYNAMIC ANALYSIS SERVICE LOSS

July 03, 11:40pm
Dynamic analysis (Sandstorm) - APAC
Jul-3, 11:40pm
There is an unplanned service loss in the  North East APAC Dynamic Analysis
Service. 
Jul-4, 4:28am
Service as been restored.
Week of 06/16/2024


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

June 20, 3:50pm
Dynamic analysis (Sandstorm) - Europe, UK Dynamic analysis (Sandstorm) - Europe,
Germany Dynamic analysis (Sandstorm) - US Dynamic analysis (Sandstorm) - APAC
Dynamic analysis (Sandstorm) - AU
Jun-20, 3:50pm

We are currently experiencing false positives for some dynamic analysis jobs.

Files convicted with only the following entry in Malicious Activity are likely
to be a false positive:

* Intercept X - ProcessGuard detected a malicious behavior

We are actively working to resolve this issue and will provide the next update
in 3 hours or when the problem is fixed, whichever is sooner.


Jun-21, 5:09pm

The issue now resolved in US region. ETA for resolution on other regions is 60
minutes.

Jun-21, 6:33pm

The issue is resolved in all regions

Week of 05/12/2024


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

May 17, 12:18pm
Lookup (SXL) - APAC - Singapore
May-17, 12:18pm

We have a performance degradation with Lookup (SXL) - APAC and customers may
experience moderately lower coverage for URL categorisations. We are working
hard to resolve the issue. Please check back for updates.

May-17, 3:54pm

the issue is resolved

Week of 04/09/2023


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

April 13, 6:12am
Lookup (SXL) - Europe - Ireland
Apr-13, 6:12am

We have a performance degradation with Lookup (SXL) - Europe and customers may
experience slower response times. We are working hard to resolve the issue.
Please check back for updates.

Apr-13, 11:08am

The issue in regards Lookup (SXL) - Europe is resolved.

Normal service is resumed and we apologies for any inconvenience experienced by
our customers.

Apr-13, 12:12pm

The issue is now resolved.


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

April 12, 6:13am
Lookup (SXL) - Europe - Ireland
Apr-12, 6:13am

We experienced a performance degradation with SXL Lookups in the EMEA
region. Customers may have experienced slower response times.

Apr-12, 10:18am

Service is fully operational again. We apologize for any inconvenience and
appreciate your understanding.

Week of 12/18/2022


UNPLANNED ANALYSIS SERVICE OUTAGE IN THE APAC REGION

December 20, 7:00pm
Static analysis - APAC Dynamic analysis (Sandstorm) - APAC
Dec-20, 7:00pm

The static and dynamic analysis services in Tokyo were unavailable between 00:00
and 01:50 UTC.

Dec-20, 8:50pm

Issue is now resolved.

Week of 11/27/2022


SLAP DYNAMIC ANALYSIS APAC SYDNEY PERFORMANCE DEGRADATION

December 01, 3:49am
Dynamic analysis (Sandstorm) - APAC
Dec-1, 3:49am

We have a performance degradation with Dynamic analysis (Sandstorm) in APAC
Sydney and customers may experience slower response times. We are working hard
to resolve the issue. Please check back for updates.

Dec-1, 1:49pm

This issue is now resolved.

Week of 06/26/2022


CALL HOME NETWORK INSTABILITY

June 29, 6:47am
Dynamic analysis (Sandstorm) - APAC
Jun-29, 6:47am

Sophoslabs is aware of an issue where customers may experience a reduction in
dynamic detection levels due to call home network instability in the APAC
region.

Sophoslabs is working to resolve this issue.

Jun-29, 2:47pm

Sophoslabs has resolved this issue.

Jun-29, 2:47pm

Further details will be provided.

Week of 06/12/2022


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY (ANTI-SPAM UPDATES)

June 14, 7:00am
Lookup (SXL) - APAC - Singapore Lookup (SXL) - Europe - Ireland Lookup (SXL) -
US East Lookup (SXL) - US West
Jun-14, 7:00am

We have a performance degradation with Lookup (SXL) - Europe, Lookup (SXL) - US
East, Lookup (SXL) - US West, Lookup (SXL) - APAC and customers may experience
slower response times. We are working hard to resolve the issue. Please check
back for updates.

Jun-14, 10:30am

The performance degradation has been addressed.

Jun-14, 10:30am

Further details will be provided in due course.

Week of 05/29/2022


INTELIX LOG IN MAINTENANCE DOWNTIME IMPACT TO CUSTOMERS

June 01, 10:00pm
Static analysis - Europe, UK Static analysis - Europe, Germany Static analysis -
US Static analysis - APAC Static analysis - AU Dynamic analysis (Sandstorm) -
Europe, UK Dynamic analysis (Sandstorm) - Europe, Germany Dynamic analysis
(Sandstorm) - US Dynamic analysis (Sandstorm) - APAC Dynamic analysis
(Sandstorm) - AU
Jun-1, 10:00pm

 

From 2:00am UTC on the 5th June 2022 there will be a partial outage for up to 1
hour for logging in to Intelix.sophos.com impacting non Sophos Central customers
(e.g. legacy product users). We apologise for any inconvenience caused. If you
have any concerns or questions please reach out to  support.

 

 

Jun-1, 11:00pm
Scheduled maintenance auto-closed.
Week of 05/15/2022


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

May 16, 3:43pm
Dynamic analysis (Sandstorm) - Europe, UK
May-16, 3:43pm

We have a performance degradation with Dynamic analysis (Sandstorm) - Europe, UK
and customers may experience slower response times. We are working hard to
resolve the issue. Please check back for updates.

May-16, 7:40pm

The issue in regards Dynamic analysis (Sandstorm) - Europe, UK is resolved.

Normal service is resumed and we apologies for any inconvenience experienced by
our customers.


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

May 15, 2:46pm
Dynamic analysis (Sandstorm) - Europe, UK
May-15, 2:46pm

We have a performance degradation with Dynamic analysis (Sandstorm) - Europe, UK
and customers may experience slower response times. We are working hard to
resolve the issue. Please check back for updates.

May-16, 7:16am

The performance degradation with Dynamic analysis (Sandstorm) - Europe, UK has
now been resolved.

Week of 04/17/2022


CALL HOME NETWORK INSTABILITY

April 20, 3:45am
Dynamic analysis (Sandstorm) - Europe, UK Dynamic analysis (Sandstorm) - Europe,
Germany
Apr-20, 3:45am

Sophoslabs is aware of an issue where customers may experience a reduction in
dynamic detection levels due to call home network instability. Sophoslabs is
working to resolve this issue.

Apr-20, 5:27am

The issue is resolved.

Normal service is resumed and we apologies for any inconvenience experienced by
our customers.


CALL HOME NETWORK INSTABILITY

April 19, 7:09am
Dynamic analysis (Sandstorm) - Europe, UK Dynamic analysis (Sandstorm) - Europe,
Germany
Apr-19, 7:09am

Sophoslabs is aware of an issue where customers may experience a reduction in
dynamic detection levels due to call home network instability.  Sophoslabs is
working to resolve this issue.

Apr-19, 10:44am

The service is now significantly improved but is not yet back to full health.

Apr-19, 1:52pm

This issue is resolved

Week of 03/06/2022


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

March 11, 11:57am
Lookup (SXL) - APAC - Singapore Lookup (SXL) - Europe - Ireland Lookup (SXL) -
US East Lookup (SXL) - US West
Mar-11, 11:57am

We are aware of performance degradation with Lookup (SXL) - Europe, Lookup (SXL)
- US East, Lookup (SXL) - US West, Lookup (SXL) - APAC and customers may
experience slower response times or intermittent failures. We are working hard
to resolve the issue. Please check back for updates.

Mar-11, 2:35pm

We have identified a resolution to the issue which is currently being deployed.
We will continue to monitor the issue over the weekend and into Monday when we
will close the issue if all services are running normally. We apologise for any
inconvenience caused by this issue.

Mar-11, 3:57pm

No further impact seen. System has returned to normal operation and issue is
closed.

Week of 12/05/2021


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

December 07, 12:37pm
Static analysis - US Dynamic analysis (Sandstorm) - US
Dec-7, 12:37pm

We have a performance degradation with Static analysis - US, Dynamic analysis
(Sandstorm) - US and customers may experience slower response times. We are
working hard to resolve the issue. Please check back for updates.

Dec-7, 2:37pm

Service is fully restored.

Week of 10/10/2021


DUE TO NETWORK INSTABILITY A REDUCTION IN DYNAMIC DETECTIONS LEVELS MAY BE
EXPERIENCED

October 11, 3:28am
Dynamic analysis (Sandstorm) - APAC
Oct-11, 3:28am

Sophoslabs is aware of an issue where customers may experience a reduction in
dynamic detection levels due to call home network instability.  Sophoslabs is
working to resolve this issue.

Oct-11, 3:47am

Issue has been resolved and call home network stability restored.

Week of 07/18/2021


PERFORMANCE ISSUE, LOSS OF SERVICE QUALITY

July 20, 6:06pm
Dynamic analysis (Sandstorm) - APAC
Jul-20, 6:06pm

We have a mild performance degradation with our sandbox call home connectivity.
We are working hard to resolve the issue. Please check back for updates.

Jul-21, 3:48am

Normal service is resumed and we apologies for any inconvenience experienced by
our customers.

Week of 07/11/2021


DEGRADED INTELLIX PERFORMANCE ON URL AND EMAIL IN US AND APAC

July 13, 4:41am
Static analysis - US Static analysis - APAC Dynamic analysis (Sandstorm) - US
Dynamic analysis (Sandstorm) - APAC
Jul-13, 4:41am

We have a performance degradation with Static analysis - APAC, Static analysis -
US, Dynamic analysis (Sandstorm) - US, Dynamic analysis (Sandstorm) - APAC and
customers may experience slower response times. We are working hard to resolve
the issue. Please check back for updates.

Jul-13, 9:44am

Service is fully operational again. We apologize for any inconvenience and
appreciate your understanding.

Week of 06/20/2021


SERVICE DISRUPTION, OUTAGE

June 24, 2:00pm
Dynamic analysis (Sandstorm) - Europe, Germany
Jun-24, 2:00pm

We were experiencing an outage with Dynamic Analysis. We have resolved the
issue.

Jun-24, 5:00pm

Issue has been resolved


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