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https://careers.titan.in/in/en/job/TVPTITINP100350ENIN/Customer-Care-Manager---Communication---BenchmarkingI
Submission: On November 12 via manual from IN — Scanned from DE
Submission: On November 12 via manual from IN — Scanned from DE
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Skip to main content * Explore * TEAL * Titan Franchise * Life at Titan * Drop your Resume * Join Our Community * Login PLEASE CHECK YOUR EMAIL We have sent you an email to with a link to verify your email address. The link in the email will expire in 4 hours. If you haven’t received a verification email Click here to resend You have raised maximum number of resend request You have raised maximum number of resend request * Search location or Language Clear text No results found * Saved jobs (0) - CUSTOMER CARE MANAGER - COMMUNICATION & BENCHMARKING Location Bengaluru, Karnataka, India Category Jewellery-SMR Job Type RP Saved Jobs Apply Now Back to search results Previous job Next job JOB DESCRIPTION Job Requirements •Develop and administer Tanishq customer communication channels with to manage her non-sale journey with the business •Evolve customer propensity based resolution mechanism basis identified parameters •Coordinate with Learning & Development and Customer Expereince Managers to cascade resolution incidences with wider relevance with an aim to educate and prevent •Develop customer sensitivity indicators in CRM basis escalations, exceptions, Senior Management connect etc • Benchmark best practices inside and outside Titan Company Limited and integrate them in Tanishq Care •Work closely with the Complaint Management desk in developing and rolling out complaints’ SOP Work Experience * MBA or equivalent * Previous work experience in the domains of customer communication preferrably on the side Customer Care * Preferred industries- Automobiles, Consumer Durables, E-Commerce * Work experience- 6 to 7 years Explore Location Close the popup Apply Now Save CREATE JOB ALERT Register for weekly updates Enter Email address (Required) Activate FAILURE! Ok GET TAILORED JOB RECOMMENDATIONS BASED ON YOUR INTERESTS. Get Started profile icon PLEASE CHECK YOUR EMAIL We have sent you an email to with a link to verify your email address. The link in the email will expire in 4 hours. If you haven't received a verification email Click here to resend You have raised maximum number of resend request Sign up PROFILE RECOMMENDATIONS See all jobs See less See next See even more No recommendations found SIMILAR JOBS * Customer Care Manager - Preventive Action Location Bengaluru, Karnataka, India Category Jewellery-SMR Posted Date 11/11/2024 * Store Operations Manager Location Chennai, Tamil Nadu, India Category Jewellery-SMR Posted Date 10/30/2024 * Retail Sales Officer Location Chennai, Tamil Nadu, India Category Jewellery-SMR Posted Date 10/30/2024 * After Sales Service Officer Location Hosur, Tamil Nadu, India Category Jewellery-SMR Posted Date 10/30/2024 * After Sales Service Officer Location Hosur, Tamil Nadu, India Category Jewellery-SMR Posted Date 10/30/2024 No recommendations found JOBSEEKERS ALSO VIEWED See more See less See next See even more No recommendations found Share this opportunity * Share via LinkedIn * Share via Facebook * Share via twitter * Share via email SHARE JOB LINK To your colleagues or friends Cancel Copy Link “WE ARE A UNIQUE ENTERPRISE.” Bhaskar Bhat, Ex MD, Director of Titan Co. Management Trainee Programme Through this program, we recruit high calibre graduates from premier B-Schools and empower them to build successful careers in Titan. Learn more Graduate Engineering Programme Every year, we hire a pool of young engineers to work in our world class manufacturing facilities. Learn more Diploma Trainees and Graduate Trainees Diploma and graduate trainees are hired to work on the shop floor and in administration and form a very critical part of our workforce. Learn more OUR BRANDS A glimpse of the iconic brands from Titan Co. Watches & Wearables Jewellery Eye wear How would you rate your experience popup 49898f3b56734ddaa46abc0cd98261b0 1 new message from chatbot Hi There! Are you interested in this job? Close chatbot notification I'm interested Similar Jobs