trurating.com Open in urlscan Pro
188.114.96.3  Public Scan

URL: https://trurating.com/for-business/
Submission: On July 10 via manual from IN — Scanned from NL

Form analysis 2 forms found in the DOM

Name: Demo Request - FooterPOST

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Text Content

Say Hello
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Menu
 * Home
 * For Consumer
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   * In-Store
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   * Intelligent Questions
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 * The Vision

Contact
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 * For Consumer
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   * In-Store
   * Digital
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   * Intelligent Questions
 * Charity

Menu
 * For Consumer
 * For Business
   * In-Store
   * Digital
   * Flex
   * Intelligent Questions
 * Charity


 * Resources
   * Blog
   * Case Studies
   * Events
   * Press
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   * Help
 * Our Company
   * The Vision
   * Careers

Menu
 * Resources
   * Blog
   * Case Studies
   * Events
   * Press
   * Partners
   * Help
 * Our Company
   * The Vision
   * Careers

Contact
Log In
 * Home
 * For Consumer
 * For Business
   * In-Store
   * Digital
   * Flex
   * Intelligent Questions
 * Resources
   * Case Studies
   * Blog
   * Events
   * Press
   * Partners
   * Careers
 * Charity
 * The Vision

Menu
 * Home
 * For Consumer
 * For Business
   * In-Store
   * Digital
   * Flex
   * Intelligent Questions
 * Resources
   * Case Studies
   * Blog
   * Events
   * Press
   * Partners
   * Careers
 * Charity
 * The Vision

Contact
Log In
Contact
Log In
 * For Consumer
 * For Business
   * In-Store
   * Digital
   * Flex
   * Intelligent Questions
 * Charity

 * For Consumer
 * For Business
   * In-Store
   * Digital
   * Flex
   * Intelligent Questions
 * Charity


 * Resources
   * Blog
   * Case Studies
   * Events
   * Press
   * Partners
   * Help
 * Our Company
   * The Vision
   * Careers

 * Resources
   * Blog
   * Case Studies
   * Events
   * Press
   * Partners
   * Help
 * Our Company
   * The Vision
   * Careers

Contact
Log In


CUSTOMER FEEDBACK PLATFORM


WELCOME TO OPEN CX. THE NEW, BETTER WAY TO DO CX.

Collect verified customer feedback at the point of sale, online or in-store.
Deliver fast insights to your frontline to generate tangible ROI. And get a
direct channel to consumers to prove your customer-centricity. All with the
world’s first Open CX platform.

Request a demo


MEET OUR CUSTOMERS


1


COLLECT FEEDBACK YOU CAN BELIEVE IN

Hear from 80%+ of your customers at checkout, by asking just one question from a
rotating set. Then, combine that feedback with 50+ data points including basket
size and time of day.

2


RUN ANALYSIS, OR GET OUR EXPERTS TO DO IT FOR YOU

Get the most out of every piece of customer feedback. Access the raw numbers,
jump on to your own pre-built dashboard, or have our insights team run advanced
analysis for you.

3


TAKE ACTION… THEN PROVE IT TO CUSTOMERS

Make it easy for store managers or digital teams to make improvements. Then,
make sure the world knows just how customer-centric you are with your own public
profile pages.


THE FEATURES OUR CUSTOMERS LOVE

HUGE RESPONSE RATES

Hear from an enormous amount of your customers with our question rotation
methodology

OUT OF THE BOX

Access customer feedback pronto, with TruRating up and running in days not
months

FLEXIBILITY

Find out about what matters most to your business with custom questions, and
change it up as much as you like

BUILT-IN SOCIAL PROOF

Prove you take customer-centricity more seriously than your rivals with public
profile pages

INTELLIGENT QUESTIONS

Ask questions based on multiple variants, including what’s in someone’s basket

DATA-DRIVEN ROI

Identify revenue opportunities with every piece of feedback tied to a
transaction amount.


GET FEEDBACK ACROSS THE WHOLE CUSTOMER JOURNEY. SIMPLY.

Go omnichannel, the open CX way. Ask just one question at any customer
touchpoint – online or offline – and identify what’s really driving customers to
buy from you.
In-Store
Online
Flex


ONE PLATFORM, BUILT FOR YOUR ENTIRE ORGANIZATION

Our patented technology is integrated with dozens of payment vendors, including
Verifone, NCR and Ingenico. So whoever in your organization wants to use
TruRating, we’re ready to go from the jump…




STORE
OPERATIONS

Identify in real-time which of your stores need to make improvements
Read more
 * Identify in real-time which of your stores need to make improvements
 * Boost compliance with store dashboards tailored to managers
 * Track the impact of changes on ATV, footfall, conversion and other KPIs


CUSTOMER
EXPERIENCE

Optimize every touchpoint with feedback from across the journey – and prove the
ROI
Read more
 * Optimize every touchpoint with feedback from across the journey – and prove
   the ROI
 * Be the engine room for improved CX across every part of your business
 * Equip your frontline and digital teams with the data they need to improve


RETAIL
MEDIA

Build trust with CPGs by providing them invaluable first-party data
Read more
 * Build trust with CPGs by providing them invaluable first-party data
 * Prove the ROI of your retail media network and advertising in store
 * Increase sales by helping CPGs improve their in-store advertising




HR

Optimize staffing levels to deliver the best experience across store
Read more
 * Optimize staffing levels to deliver the best experience across store
 * Identify coaching opportunities where skills gaps might exist
 * Celebrate high-performing stores and replicate success more widely


MARKETING

Track the effectiveness of your in-store or digital campaigns
Read more
 * Track the effectiveness of your in-store or digital campaigns
 * Display a survey question based on what a customer is buying
 * Use public profile pages to showcase authentic social proof


WHAT IS
OPEN CX?

Explore


HEAR FROM THE PIONEERS OF OPEN CX

“TruRating helped us understand why service and sales were dropping off in
evenings. We acted and used TruRating to measure the impact. Scores and sales
went up. ”
Longo’s
Longo’s Supermarkets Projects Team
“If you put the customer at the heart of everything you do, TruRating is the
perfect partner – the data we get is gold”.
Retail Prodigy Group (Nike)
Trevor Stitt
Retail Prodigy Group (Nike)
“TruRating has revolutionized how we run our business” 
Rip Curl
Stephen Domancie GM
Kathmandu/Rip Curl  
“Making the right decision is not always easy in retail – TruRating gives us the
ability to test and validate our intuitions and act confidently.”
New Balance
“The speed and volume of the data is the real stand out. We can run tests in a
matter of weeks and see the impact on customer experience and spend.”
JB Hi-FI
“If you work in Store Ops and you’re struggling to understand what’s happening
across your store estate – you need TruRating.”
Bealls
Bealls Store Ops Team
“TruRating helped us understand why service and sales were dropping off in
evenings. We acted and used TruRating to measure the impact. Scores and sales
went up. ”
Longo’s
Longo’s Supermarkets Projects Team
“If you put the customer at the heart of everything you do, TruRating is the
perfect partner – the data we get is gold”.
Retail Prodigy Group (Nike)
Trevor Stitt
Retail Prodigy Group (Nike)
“TruRating has revolutionized how we run our business” 
Rip Curl
Stephen Domancie GM
Kathmandu/Rip Curl  
“Making the right decision is not always easy in retail – TruRating gives us the
ability to test and validate our intuitions and act confidently.”
New Balance
“The speed and volume of the data is the real stand out. We can run tests in a
matter of weeks and see the impact on customer experience and spend.”
JB Hi-FI
“If you work in Store Ops and you’re struggling to understand what’s happening
across your store estate – you need TruRating.”
Bealls
Bealls Store Ops Team


Read More


TAKE A LOOK AT OUR TROPHY CABINET




GIVING BACK
WITH TRUCHARITY

Every time a customer gives a rating, TruRating donates to one of several
children’s charities around the world. It’s part of our DNA and one reason
consumers love to give their feedback with us.

Explore our charities



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