isg-one.com Open in urlscan Pro
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URL: https://isg-one.com/
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TRANSFORM
YOUR ENTERPRISE:
BETTER. FASTER. STRONGER.


IT'S NEVER BEEN MORE CRITICAL TO GET IT RIGHT.

In today's digital marketplace, how you confront emerging challenges — and
prepare for emerging opportunities — will define how you compete.

With a powerful mix of advisory, digital transformation and research
capabilities, ISG can help you close the gap between where you are and where you
need to be. So you can get it right the first time, and every time.

ISG HELPS YOU:

DETERMINE A FUTURE VISION.

SOURCE THE RIGHT PARTNERS.

LEAD RAPID CHANGE.

REALIZE VALUE AT SCALE.




DETERMINE A
FUTURE VISION



WE HELP YOU EVALUATE, ESTABLISH AND PRIORITIZE YOUR MOST CRITICAL LONG-TERM
OBJECTIVES.

Strategy is one thing. Vision — and what it takes to make it real — is another.
We help you build an achievable vision that crystalizes your most important
outcomes, and create a tailored transformation roadmap to realize it on the
ground, efficiently and cost effectively.

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SOURCE THE
RIGHT PARTNERS.



WE KNOW HOW TO ORCHESTRATE SOLUTIONS THAT ACCELERATE GROWTH.

We have advised on more than half a trillion dollars of technology, business
process and digital sourcing transactions. Our independence and objectivity mean
we focus solely on your needs and objectives, and recommend solutions and
relationships without conflict or compromise.

Plus, our research is recognized as the authoritative source for decision makers
in the global technology and business services industry.

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LEAD RAPID
CHANGE.



WE GUIDE YOU THROUGH EACH STEP HANDS-ON, AND STICK WITH IT THROUGH COMPLETION.

To stay relevant and thrive, you need to drive change with speed and purpose.
Our pure-digital operating models provide a living blueprint for rapid, positive
change across your enterprise, helping you harness the full power of your
service provider ecosystem to optimize business operations at every level.

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REALIZE VALUE
AT SCALE.



WE GIVE YOU THE DATA AND TOOLS TO REALIZE THE FULL POTENTIAL OF YOUR STRATEGIC
VISION.

Not all transformation initiatives deliver. We understand why. Everything we do
is informed by our exceptional depth of research, analytics, automation and
benchmarking expertise. From holistic cost optimization to managing
organizational change, our work sets you on the path to achieve the performance
and value you expect.

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A unique approach to digital business and operating model transformation.

As the global leader in sourcing advisory, we know how to orchestrate solutions
that accelerate growth. We have advised on more than half a trillion dollars of
technology, business process and digital sourcing transactions.


Our independence and objectivity mean we can help organizations like yours
harness the potential of a rich and varied provider ecosystem and find the right
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Build the case for change.

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contracts and pricing and then evaluate this data against the market. This helps
business leaders identify the most important gaps between where their
organization is and where it could be — and builds the foundation for a
strategic roadmap and a business case for change.

Whether you are looking for incremental, continuous improvement or greater, more
rapid transformation, our data and know-how will help you benchmark cost,
quality and productivity across all functional areas of business and IT and set
the stage for growth.

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Our industry-leading research provides a depth of data and insight you can't get
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global enterprises and leading technology and services providers, our research
is recognized as the authoritative source for decision makers in the global
technology and business services industry.

Our wide-ranging suite of research publications provide critical data for
sourcing, pricing and staying ahead of crucial industry trends.

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Research


EVOLVING BUSINESSES AND REGULATORY ENVIRONMENTS ENCOURAGE DIGITAL MODERNIZATION

Banks are undergoing digital transformation to improve efficiency, meet evolving
customer demands, and create resilient systems to become market-relevant and
gain a competitive edge.



Read more
Research


COST OPTIMIZATION NEEDS AND GENERATIVE AI IMPACT THE FUTURE OF WORK SOLUTIONS
MARKET

Global enterprises fear a possible economic slowdown but are also curious about
the possibilities of the latest generative AI technology. These fears and
enthusiasms impact the approach to workplace technology investment decisions for
large organizations and SMBs. The workplace technology landscape has multiple
areas that impact the employee experience and the organization’s outlook.
This report dives deep into two important areas: front-end technologies that are
employee facing and are the entry point for digital workplace and back-end
technologies that IT administrators leverage to ensure uninterrupted, secured
and cost-effective management of IT estate that delivers the workplace to
employees. Both areas focus on employee experience enhancement in two different
aspects and have  different sets of technologies that interest a large
organization versus an SMB.

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Research


SERVICES AND PROVIDERS ADAPT AS PUBLIC-SECTOR WORKSPACES CONTINUE TO EVOLVE

Since 2020, the use of digital workplace services by U.S. state and local
governments and educational (SLED) agencies has seen significant changes and
advancements. This shift, in large part, is due to pandemic-driven impacts in
work environments, widespread staff retirements and shortages, and
most recently, the availability of substantial funds from the U.S. federal
government to upgrade IT and increase the operational efficiency
and effectiveness of associated projects.

Read more
Research


THE AGE OF BUSINESS-FOCUSED XLAS AND GENERATIVE AI HAS BEGUN FOR WORKPLACE

When we analyzed the future of the work and workplace technology services and
solutions market in 2022, we remarked that enterprise workplace leaders are at
the center stage of the transformation. 2023 has experienced two significant
developments so far. First, there is a growing concern about a possible
economic slowdown. Second, there have been substantial developments in
artificial intelligence technology. These developments, combined with the trends
we observed last year, namely growing acceptance of hybrid working and
increasing focus on sustainability and a tech-savvy workforce, are largely
influencing enterprise workplace technology buying decisions.

Read more
Research


THE NEED FOR EAM IS DRIVEN BY CHANGING ENERGY MIX, AGING ASSETS AND NEED FOR
COST OPTIMIZATION

Asset management is an important area of focus in asset-intensive industries,
such as oil and gas, metals and mining, industrial machinery, and power and
utilities. The need to increase the life span of equipment, plants, machinery
and other assets is driving the adoption of asset management tools and software.
Implementing EAM software helps utilities and companies from other
assetintensive industries improve efficiency, lower emissions and reduce costs,
with maximum uptime and reliability. 

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Research


CX EXCELLENCE IS ESSENTIAL TO ENTERPRISES FOR EXPERIENCING EXPONENTIAL GROWTH

There is a strong and growing market for managed services BPO, with contact
center agreements contributing heavily to this growth. In the last three years,
the demand for resilient and advanced digital customer experience
(CX) increased, leading to a surge in investments activities in this space.

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Research


DESPITE ECONOMIC HEADWINDS, CUSTOMER EXPERIENCE CONTINUES TO BE A KEY PRIORITY
FOR ORGANIZATIONS THAT TIES CLOSELY WITH THEIR ORGANIZATION’S STRATEGIC GOALS.

The growth of CX services has been phenomenal in the last couple of years, which
reflects its growing importance among enterprises and their drive to ensure the
best and most seamless experience for customers, with the intent of winning and
retaining them. Enterprises are leaning on managed services partners to help
them drive and transform their CX functions.

Read more
Research


CONVERGENCE AND TRANSFORMATION IN THE RETAIL AND CPG INDUSTRIES IN THE
POST-COVID-19 ERA

In today’s consumer markets, retail and consumer packaged goods (CPG)
companies are becoming alike in their operations and aspirations due to changing
consumer behavior, technological advancements and market dynamics. Notably, CPG
companies are adopting a direct-to-consumer (D2C) sales approach to widen their
customer reach through own-brand stores and online channels. Some major CPG
brands aim to achieve more than half of sales through D2C channels. Even the
companies that do not pursue D2C sales are improving their customer
relationships through loyalty programs, highly personalized marketing and offers
redeemable at stores.

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Research


GOOGLE CLOUD PLATFORM (GCP) — A COMPREHENSIVE SOLUTION COVERING KEY INDUSTRIES
FOR INNOVATION

Virtualization led by hyperscalers has accelerated among business and
technology stakeholders globally. Heavy business reliance on virtualized
environments for various workloads, including missioncritical applications, has
made virtualization mainstream in the  current IT market. Infrastructure
modernization through virtualization has enabled enterprise clients to accrue
the benefits of scalable network and storage capacity. In the pursuit of
digital transformation, enterprises worldwide expedite the end-to-end
digitalization of their business processes. Google Cloud, one of the leading
hyperscalers, facilitates enterprises to gain a competitive edge through
agility, flexibility and elastic scalability, translating into an elevated
end-user experience. Service providers build their unique capabilities
and functionality on GCP, which is leading the digital transformation space with
the advanced technology required for redesigning and refining its relationships
with product vendors, global system integrators (GSIs) and enterprise clients.
The partner ecosystem comprises entities that establish a symbiotic
relationship with listed products and offerings on GCP. Google and its partners
rely on each other’s inherent expertise and technology prowess. While Google
incorporates advanced partner services into its platforms, GSIs leverage
the vast reach and innumerable benefits offered by Google to cater to
enterprises’ client needs. By utilizing their extensive industry
expertise, consulting partners ensure value generation to an enterprise through
joint capabilities.

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Research


ENERGY TRANSITION AND DIGITAL TRANSFORMATION SHAPING THE UTILITIES OF FUTURE

North American power and utilities industry may not drive global headlines but
faces considerable headwinds such as increasing clean energy adoption
(decarbonization), ensuring grid and service reliability and resiliency,
improving infrastructure security, and optimizing costs.

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Research


CISOS WILL INVEST IN ELIMINATING THREATS AND REDUCING COSTS, ENHANCING UX AND
RISK POSTURE

The year 2022 saw multidimensional challenges, which helped revolutionize
the U.S. cybersecurity market from different perspectives. In that year, the
U.S. witnessed more than 1,800 reported breaches, which was slightly lower than
in 2021, which saw 1,862 incidents. However, the sophistication of the attacks
was significantly higher in 2022, with more than 422 million individuals
impacted compared with 298 million in 2021. The decline in breaches was
partially due to federal laws that issued rulings to report only during
actual damage  and not for a potential one. While most large firms issued a
breach notice, the notices had little to no information on the extent and impact
of the attacks. Industry sources cite that the average time to identify a breach
is about 207 days, which is almost half a year; the impact of the breaches is
either unknown or not investigated further.

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Research


THE U.S. PUBLIC SECTOR NEEDS TO HAVE PROACTIVE MANAGEMENT TO HANDLE CYBER
THREATS

Research by Comparitech shows that the total cost of data breaches faced by the
U.S. government in 2022 was $26 billion. This amount could have been spent on
education, healthcare, defense or justice if cyberattacks were managed well. The
research shows that such  attacks impact approximately two-thirds of U.S.
citizens. The downtime for a breach in local government was five months. In
terms of the attack targets, the top five states are Texas, Georgia, California,
Florida and Pennsylvania.

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