isg-one.com
Open in
urlscan Pro
104.16.212.134
Public Scan
URL:
https://isg-one.com/
Submission: On November 02 via manual from ES — Scanned from ES
Submission: On November 02 via manual from ES — Scanned from ES
Form analysis
2 forms found in the DOMGET /contact-us
<form class="js-validate align-items-center nav-cta" action="/contact-us" method="get" novalidate="novalidate">
<div class="input-group">
<input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c">
<div class="input-group-append">
<button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button>
</div>
</div>
</form>
GET /contact-us
<form class="js-validate w-80 mt-n2 mb-1 ml-lg-auto" action="/contact-us" method="get" novalidate="novalidate">
<div class="input-group w-100">
<input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c">
<div class="input-group-append w-100">
<button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button>
</div>
</div>
</form>
Text Content
THIS WEBSITE USES COOKIES We use cookies to give you the best online experience. Please let us know if you agree to the use of these cookies. Do not sell or share my personal information Use necessary cookies only OKNo, take me to Settings OK Use necessary cookies only Allow selection Allow all cookies Necessary Preferences Statistics Marketing No, take me to Settings Cookie declaration [#IABV2SETTINGS#] About Necessary (49) Preferences (4) Statistics (34) Marketing (58) Unclassified (2) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. NameProviderPurposeExpiryType__cf_bm [x2]Marketo ISGThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.1 dayHTTPBIGipServer# [x2]Marketo ISGUsed to distribute traffic to the website on several servers in order to optimise response times.SessionHTTPARRAffinity [x2]ISGUsed to distribute traffic to the website on several servers in order to optimise response times.SessionHTTPARRAffinitySameSite [x2]ISGUsed to distribute traffic to the website on several servers in order to optimise response times.SessionHTTPCookieConsent [x6]Cookiebot ISGStores the user's cookie consent state for the current domain1 yearHTTPAI_bufferMicrosoftUsed in context with the "AI_sentBuffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. SessionHTMLAI_sentBufferMicrosoftUsed in context with the "AI_buffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. SessionHTMLcache-sprite-plyrcdn.plyr.ioThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.PersistentHTML#.#-#-#-#-#.ackcdn.rudderlabs.comUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.inProgresscdn.rudderlabs.comUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.queuecdn.rudderlabs.comUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.reclaimEndcdn.rudderlabs.comUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.reclaimStartcdn.rudderlabs.comUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTMLtest_cookieGoogleUsed to check if the user's browser supports cookies.1 dayHTTPf_idFeathrTracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.1 yearHTTPrc::aGoogleThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.PersistentHTMLrc::cGoogleThis cookie is used to distinguish between humans and bots. SessionHTML__cfruid [x2]ISG sitefinity.cloudThis cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. SessionHTTP_cfuvid [x2]ISG sitefinity.cloudThis cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. SessionHTTPfeathr_session_idFeathrRegisters a unique ID that identifies a returning user's device. The ID is used for targeted ads.1 dayHTTPisgToggleSearchISGMaintains the current search tab position1 dayHTTPsf_timezoneoffsetISGSession cookie, for maintaining time offset.1 dayHTTPsf-prs-luISGDetects and stores which landing page was presented to the user.SessionHTTPsf-prs-ssISGSets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website. SessionHTTPsf-tracking-consentISGStores the user's cookie consent state9999 daysHTTPAWSALBAPP-0JobviteThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 7 daysHTTPAWSALBAPP-1JobviteThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 7 daysHTTPAWSALBAPP-2JobviteThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 7 daysHTTPAWSALBAPP-3JobviteThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 7 daysHTTP__RequestVerificationTokenISGHelps prevent Cross-Site Request Forgery (CSRF) attacks.SessionHTTPai_sessionMicrosoftPreserves users states across page requests.1 dayHTTPASP.NET_SessionIdISGPreserves the visitor's session state across page requests.SessionHTTPSESS#ISGPreserves users states across page requests.1 dayHTTPAWSALBTGTypeformRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 7 daysHTTPAWSALBTGCORSTypeformRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 7 daysHTTPtest_rudder_cookiecdn.rudderlabs.comThis cookie determines whether the browser accepts cookies.1 yearHTTPCONSENT [x2]YouTubeUsed to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 yearsHTTP Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. NameProviderPurposeExpiryTypewistia-video-progress-#ISGContains a timestamp for the website’s video-content. This allows the user to resume watching without having to start over, if the user leaves the video or website. PersistentHTMLplyrcdn.plyr.ioNecessary for the implementation of video-content on the website.PersistentHTMLCookieConsentBulkSetting-#CookiebotEnables cookie consent across multiple websitesPersistentHTMLtf_respondent_ccTypeformUsed to implement forms on the website.6 monthsHTTP Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. NameProviderPurposeExpiryTypewistiaISGUsed by the website to track the visitor's use of video-content - The cookie roots from Wistia, which provides video-software to websites.PersistentHTMLrl_anonymous_idcdn.rudderlabs.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTMLrl_group_idcdn.rudderlabs.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTMLrl_group_traitcdn.rudderlabs.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTMLrl_traitcdn.rudderlabs.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTMLrl_user_idcdn.rudderlabs.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTML__qcaQuantcastCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.1 yearHTTP_dlt [x2]QuantcastSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.1 dayHTTPcollectGoogleUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.SessionPixel_ga [x3]GoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP_ga_# [x3]GoogleUsed by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 yearsHTTP_gatGoogleUsed by Google Analytics to throttle request rate1 dayHTTP_gid [x3]GoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP__utmaGoogleCollects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.2 yearsHTTP__utmbGoogleRegisters a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.1 dayHTTP__utmcGoogleRegisters a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.SessionHTTP__utmdGoogleThis cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups.1 dayHTTP__utmvGoogleSaves user-defined tracking parameters for use in Google Analytics.2 yearsHTTP__utmzGoogleCollects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.6 monthsHTTPv1/analytics/crumbFeathrThis cookie registers data on the visitor. The information is used to optimize advertisement relevance. SessionPixel__qcaQuantcastCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.PersistentHTMLqcSesQuantcastCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.SessionHTMLai_userMicrosoftUsed by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognize users on returning visits over time.1 yearHTTPbrowser_idLinkedinUsed to recognise the visitor's browser upon reentry on the website.5 yearsHTTPdd_cookie_test_#TypeformRegisters data on visitors' website-behaviour. This is used for internal analysis and website optimization. 1 dayHTTPtracking_session_idTypeformDetermines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started.1 dayHTTPtdGoogleRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. SessionPixel Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. NameProviderPurposeExpiryTypeyt.innertube::requests [x2]ISG YouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.PersistentHTMLtrack/cmf/genericThe Trade DeskUsed to present the visitor with relevant content and advertisement - The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers.SessionPixelrl_page_init_referrercdn.rudderlabs.comRegisters how the user has reached the website to enable pay-out of referral commission fees to partners.PersistentHTMLrl_page_init_referring_domaincdn.rudderlabs.comRegisters how the user has reached the website to enable pay-out of referral commission fees to partners.PersistentHTMLpagead/landingGoogleCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. SessionPixelads/ga-audiencesGoogleUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.SessionPixel__unamISGSaves the user's navigation on the website including what pages have been viewed and how long the browser has been used to view each page.9 monthsHTTP_gcl_auGoogleUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 monthsHTTP_mkto_trkMarketoContains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. 2 yearsHTTPiutkIssuuRecognises the user's device and what Issuu documents have been read.SessionHTTPguestidcJobvitePendingSessionHTTPmcQuantcastCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads.13 monthsHTTPUIDScorecardResearchCollects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer's preferences.400 daysHTTP#-visitorIdTypeformPendingPersistentHTML__tld__cdn.rudderlabs.comUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. SessionHTTPattribution_user_idTypeformUsed in context with the website’s pop-up questionnaires and messengering. The data is used for statistical or marketing purposes.1 yearHTTPLAST_RESULT_ENTRY_KEY [x2]YouTubeUsed to track user’s interaction with embedded content.SessionHTTPnextId [x2]YouTubeUsed to track user’s interaction with embedded content.SessionHTTPrequests [x2]YouTubeUsed to track user’s interaction with embedded content.SessionHTTPyt.innertube::nextId [x2]YouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.PersistentHTMLytidb::LAST_RESULT_ENTRY_KEY [x2]YouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLYtIdbMeta#databases [x2]YouTubeUsed to track user’s interaction with embedded content.PersistentIDByt-remote-cast-available [x2]YouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-cast-installed [x2]YouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-connected-devices [x2]YouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLyt-remote-device-id [x2]YouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLyt-remote-fast-check-period [x2]YouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-session-app [x2]YouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-session-name [x2]YouTubeStores the user's video player preferences using embedded YouTube videoSessionHTML25e3d54b-428c34b1YouTubePendingSessionHTML25e3d5a8-428c34b1YouTubePendingSessionHTML-4a4c436462d068eYouTubePendingSessionHTML-4a4c43a262d068eYouTubePendingSessionHTML6ceac5a5-7070b90cYouTubePendingSessionHTML-73054c55-3a00111cYouTubePendingSessionHTMLcbe65a4-428c34b1YouTubePendingSessionHTMLiU5q-!O9@$YouTubePendingSessionHTMLLogsDatabaseV2:V#||LogsRequestsStoreYouTubePendingPersistentIDBremote_sidYouTubeNecessary for the implementation and functionality of YouTube video-content on the website. SessionHTTPServiceWorkerLogsDatabase#SWHealthLogYouTubeNecessary for the implementation and functionality of YouTube video-content on the website. PersistentIDBTESTCOOKIESENABLEDYouTubeUsed to track user’s interaction with embedded content.1 dayHTTPVISITOR_INFO1_LIVEYouTubeTries to estimate the users' bandwidth on pages with integrated YouTube videos.180 daysHTTPVISITOR_PRIVACY_METADATAYouTubePending180 daysHTTPYSCYouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTTP Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. NameProviderPurposeExpiryTyperl_sessioncdn.rudderlabs.comPendingPersistentHTML.IDSDRISGPending1 dayHTTP [#IABV2_LABEL_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_LABEL_PARTNERS#] [#IABV2_BODY_PURPOSES#] [#IABV2_BODY_FEATURES#] [#IABV2_BODY_PARTNERS#] Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. When you visit a page with content embedded from YouTube or Event pages for example, these service providers may use their own cookies. Your consent applies to the following domains: index.isg-one.com, research.isg-one.com, ar.isg-one.com, isg-one.com Cookie declaration last updated on 10/10/23 by Cookiebot Search ISG Please enter some search terms Careers Who We Are Log In Search * Sourcing & Advisory SOURCING & ADVISORY Drive your transformation from a full set of target solutions. Automation Benchmarking Business Operations Cloud Transformation Cost Optimization Customer Experience Cybersecurity Data & Analytics Transformation Digital Engineering Experience Assessments Emerging Technology & AI Future of Work HR Technology and Transformation Leadership and Culture Network Operating Model Organizational Change Management Smart Industry Software Sourcing Supplier & Contract Management Training as a Service * Industries INDUSTRIES Expertise and solutions tailored to specific industry challenges Banking & Financial Services Chemicals Consumer Packaged Goods Energy & Utilities Healthcare Higher Education Insurance Life Sciences Manufacturing Media, Technology and Communications Oil & Gas Private Equity Public Sector Retail Travel, Transportation and Hospitality * Platforms PLATFORMS Deploy our industry-leading data. ISG GovernX® SaaS platform to govern all third-party relationships and risk. ISG Inform™ Benchmark your entire IT landscape, from cost to service quality and team productivity. ISG ProBenchmark® Leverage the most in-depth price benchmarks for IT services. ISG Executive Insights™ An integrated data services platform that empowers you to drive operational excellence and make strategic decisions. * Research & Insights RESEARCH & INSIGHTS Insights into key market trends and emerging technologies. Articles The latest thinking from our Advisors and Research experts. Podcasts Practical conversations about the role of technology in business. 2023 IT & Business Megatrends Predictions for 2023 from our seasoned experts. ISG Index™ Market intelligence on the global technology and business services industry. Supplier Intelligence Inform your technology strategy and digital transformation with market insights and service provider comparisons. * Events EVENTS ISG’s flagship events fuel learning, sharing and connecting. ISG Events Webinars * Providers PROVIDERS Solutions to help service, network and technology providers accelerate growth. Briefings and Submissions Participate in ISG Research. Provider Solutions Drive strategic growth and market awareness. Contact Us STATE OF APPLIED GENERATIVE AI MARKET REPORT Learn More 3Q23 HEALTH AND GROWTH OF THE IT AND BUSINESS SERVICES SECTOR Join ISG Index EXECUTIVE INSIGHTS FOR SUPPLIER INTELLIGENCE Learn More * * * TRANSFORM YOUR ENTERPRISE: BETTER. FASTER. STRONGER. IT'S NEVER BEEN MORE CRITICAL TO GET IT RIGHT. In today's digital marketplace, how you confront emerging challenges — and prepare for emerging opportunities — will define how you compete. With a powerful mix of advisory, digital transformation and research capabilities, ISG can help you close the gap between where you are and where you need to be. So you can get it right the first time, and every time. ISG HELPS YOU: DETERMINE A FUTURE VISION. SOURCE THE RIGHT PARTNERS. LEAD RAPID CHANGE. REALIZE VALUE AT SCALE. DETERMINE A FUTURE VISION WE HELP YOU EVALUATE, ESTABLISH AND PRIORITIZE YOUR MOST CRITICAL LONG-TERM OBJECTIVES. Strategy is one thing. Vision — and what it takes to make it real — is another. We help you build an achievable vision that crystalizes your most important outcomes, and create a tailored transformation roadmap to realize it on the ground, efficiently and cost effectively. Learn More SOURCE THE RIGHT PARTNERS. WE KNOW HOW TO ORCHESTRATE SOLUTIONS THAT ACCELERATE GROWTH. We have advised on more than half a trillion dollars of technology, business process and digital sourcing transactions. Our independence and objectivity mean we focus solely on your needs and objectives, and recommend solutions and relationships without conflict or compromise. Plus, our research is recognized as the authoritative source for decision makers in the global technology and business services industry. Learn More LEAD RAPID CHANGE. WE GUIDE YOU THROUGH EACH STEP HANDS-ON, AND STICK WITH IT THROUGH COMPLETION. To stay relevant and thrive, you need to drive change with speed and purpose. Our pure-digital operating models provide a living blueprint for rapid, positive change across your enterprise, helping you harness the full power of your service provider ecosystem to optimize business operations at every level. Learn More REALIZE VALUE AT SCALE. WE GIVE YOU THE DATA AND TOOLS TO REALIZE THE FULL POTENTIAL OF YOUR STRATEGIC VISION. Not all transformation initiatives deliver. We understand why. Everything we do is informed by our exceptional depth of research, analytics, automation and benchmarking expertise. From holistic cost optimization to managing organizational change, our work sets you on the path to achieve the performance and value you expect. Learn More TRUSTED ADVISORS FOR YOUR DIGITAL FUTURE A unique approach to digital business and operating model transformation. As the global leader in sourcing advisory, we know how to orchestrate solutions that accelerate growth. We have advised on more than half a trillion dollars of technology, business process and digital sourcing transactions. Our independence and objectivity mean we can help organizations like yours harness the potential of a rich and varied provider ecosystem and find the right set of cloud and service partners to achieve your goals. Contact Us UNPARALLELED BENCHMARKING CAPABILITIES Build the case for change. We help organizations capture the data they need on costs, performance, contracts and pricing and then evaluate this data against the market. This helps business leaders identify the most important gaps between where their organization is and where it could be — and builds the foundation for a strategic roadmap and a business case for change. Whether you are looking for incremental, continuous improvement or greater, more rapid transformation, our data and know-how will help you benchmark cost, quality and productivity across all functional areas of business and IT and set the stage for growth. Learn More PRACTITIONER-LED RESEARCH WITH INDUSTRY LEADING DATA Our industry-leading research provides a depth of data and insight you can't get anywhere else. Fueled by our experience as the leading market maker between the world's largest global enterprises and leading technology and services providers, our research is recognized as the authoritative source for decision makers in the global technology and business services industry. Our wide-ranging suite of research publications provide critical data for sourcing, pricing and staying ahead of crucial industry trends. Learn More Research EVOLVING BUSINESSES AND REGULATORY ENVIRONMENTS ENCOURAGE DIGITAL MODERNIZATION Banks are undergoing digital transformation to improve efficiency, meet evolving customer demands, and create resilient systems to become market-relevant and gain a competitive edge. Read more Research COST OPTIMIZATION NEEDS AND GENERATIVE AI IMPACT THE FUTURE OF WORK SOLUTIONS MARKET Global enterprises fear a possible economic slowdown but are also curious about the possibilities of the latest generative AI technology. These fears and enthusiasms impact the approach to workplace technology investment decisions for large organizations and SMBs. The workplace technology landscape has multiple areas that impact the employee experience and the organization’s outlook. This report dives deep into two important areas: front-end technologies that are employee facing and are the entry point for digital workplace and back-end technologies that IT administrators leverage to ensure uninterrupted, secured and cost-effective management of IT estate that delivers the workplace to employees. Both areas focus on employee experience enhancement in two different aspects and have different sets of technologies that interest a large organization versus an SMB. Read more Research SERVICES AND PROVIDERS ADAPT AS PUBLIC-SECTOR WORKSPACES CONTINUE TO EVOLVE Since 2020, the use of digital workplace services by U.S. state and local governments and educational (SLED) agencies has seen significant changes and advancements. This shift, in large part, is due to pandemic-driven impacts in work environments, widespread staff retirements and shortages, and most recently, the availability of substantial funds from the U.S. federal government to upgrade IT and increase the operational efficiency and effectiveness of associated projects. Read more Research THE AGE OF BUSINESS-FOCUSED XLAS AND GENERATIVE AI HAS BEGUN FOR WORKPLACE When we analyzed the future of the work and workplace technology services and solutions market in 2022, we remarked that enterprise workplace leaders are at the center stage of the transformation. 2023 has experienced two significant developments so far. First, there is a growing concern about a possible economic slowdown. Second, there have been substantial developments in artificial intelligence technology. These developments, combined with the trends we observed last year, namely growing acceptance of hybrid working and increasing focus on sustainability and a tech-savvy workforce, are largely influencing enterprise workplace technology buying decisions. Read more Research THE NEED FOR EAM IS DRIVEN BY CHANGING ENERGY MIX, AGING ASSETS AND NEED FOR COST OPTIMIZATION Asset management is an important area of focus in asset-intensive industries, such as oil and gas, metals and mining, industrial machinery, and power and utilities. The need to increase the life span of equipment, plants, machinery and other assets is driving the adoption of asset management tools and software. Implementing EAM software helps utilities and companies from other assetintensive industries improve efficiency, lower emissions and reduce costs, with maximum uptime and reliability. Read more Research CX EXCELLENCE IS ESSENTIAL TO ENTERPRISES FOR EXPERIENCING EXPONENTIAL GROWTH There is a strong and growing market for managed services BPO, with contact center agreements contributing heavily to this growth. In the last three years, the demand for resilient and advanced digital customer experience (CX) increased, leading to a surge in investments activities in this space. Read more Research DESPITE ECONOMIC HEADWINDS, CUSTOMER EXPERIENCE CONTINUES TO BE A KEY PRIORITY FOR ORGANIZATIONS THAT TIES CLOSELY WITH THEIR ORGANIZATION’S STRATEGIC GOALS. The growth of CX services has been phenomenal in the last couple of years, which reflects its growing importance among enterprises and their drive to ensure the best and most seamless experience for customers, with the intent of winning and retaining them. Enterprises are leaning on managed services partners to help them drive and transform their CX functions. Read more Research CONVERGENCE AND TRANSFORMATION IN THE RETAIL AND CPG INDUSTRIES IN THE POST-COVID-19 ERA In today’s consumer markets, retail and consumer packaged goods (CPG) companies are becoming alike in their operations and aspirations due to changing consumer behavior, technological advancements and market dynamics. Notably, CPG companies are adopting a direct-to-consumer (D2C) sales approach to widen their customer reach through own-brand stores and online channels. Some major CPG brands aim to achieve more than half of sales through D2C channels. Even the companies that do not pursue D2C sales are improving their customer relationships through loyalty programs, highly personalized marketing and offers redeemable at stores. Read more Research GOOGLE CLOUD PLATFORM (GCP) — A COMPREHENSIVE SOLUTION COVERING KEY INDUSTRIES FOR INNOVATION Virtualization led by hyperscalers has accelerated among business and technology stakeholders globally. Heavy business reliance on virtualized environments for various workloads, including missioncritical applications, has made virtualization mainstream in the current IT market. Infrastructure modernization through virtualization has enabled enterprise clients to accrue the benefits of scalable network and storage capacity. In the pursuit of digital transformation, enterprises worldwide expedite the end-to-end digitalization of their business processes. Google Cloud, one of the leading hyperscalers, facilitates enterprises to gain a competitive edge through agility, flexibility and elastic scalability, translating into an elevated end-user experience. Service providers build their unique capabilities and functionality on GCP, which is leading the digital transformation space with the advanced technology required for redesigning and refining its relationships with product vendors, global system integrators (GSIs) and enterprise clients. The partner ecosystem comprises entities that establish a symbiotic relationship with listed products and offerings on GCP. Google and its partners rely on each other’s inherent expertise and technology prowess. While Google incorporates advanced partner services into its platforms, GSIs leverage the vast reach and innumerable benefits offered by Google to cater to enterprises’ client needs. By utilizing their extensive industry expertise, consulting partners ensure value generation to an enterprise through joint capabilities. Read more Research ENERGY TRANSITION AND DIGITAL TRANSFORMATION SHAPING THE UTILITIES OF FUTURE North American power and utilities industry may not drive global headlines but faces considerable headwinds such as increasing clean energy adoption (decarbonization), ensuring grid and service reliability and resiliency, improving infrastructure security, and optimizing costs. Read more Research CISOS WILL INVEST IN ELIMINATING THREATS AND REDUCING COSTS, ENHANCING UX AND RISK POSTURE The year 2022 saw multidimensional challenges, which helped revolutionize the U.S. cybersecurity market from different perspectives. In that year, the U.S. witnessed more than 1,800 reported breaches, which was slightly lower than in 2021, which saw 1,862 incidents. However, the sophistication of the attacks was significantly higher in 2022, with more than 422 million individuals impacted compared with 298 million in 2021. The decline in breaches was partially due to federal laws that issued rulings to report only during actual damage and not for a potential one. While most large firms issued a breach notice, the notices had little to no information on the extent and impact of the attacks. Industry sources cite that the average time to identify a breach is about 207 days, which is almost half a year; the impact of the breaches is either unknown or not investigated further. Read more Research THE U.S. PUBLIC SECTOR NEEDS TO HAVE PROACTIVE MANAGEMENT TO HANDLE CYBER THREATS Research by Comparitech shows that the total cost of data breaches faced by the U.S. government in 2022 was $26 billion. This amount could have been spent on education, healthcare, defense or justice if cyberattacks were managed well. The research shows that such attacks impact approximately two-thirds of U.S. citizens. The downtime for a breach in local government was five months. In terms of the attack targets, the top five states are Texas, Georgia, California, Florida and Pennsylvania. Read more Featured Platform ISG GOVERNX See your organization’s spend, performance and risk on a single pane of glass. It will reinvent the way you manage suppliers and third-party risk. Get Started EVENT XPERIENCE SUMMIT (NEW YORK) March 18, 2024 Learn more WEBINAR WOMEN IN DIGITAL AWARD CEREMONY APAC & INDIA October 11, 2023 Watch the replay PODCAST ISG IMAGINE YOUR FUTURE® PODCAST – EPISODE 39: AI ETHICS & RESPONSIBLE AI DEVELOPMENT Learn more JOIN OUR TEAM ISG EMPLOYS THE BRIGHTEST, MOST INNOVATIVE PEOPLE IN THE INDUSTRY TO PROVIDE WORLD-CLASS SOLUTIONS TO OUR CLIENTS. WE FOSTER AN ATMOSPHERE OF DIVERSITY, ACCOUNTABILITY, LIFE BALANCE AND EARNED ADVANCEMENT. IF YOU'RE READY TO MAKE A GENUINELY POSITIVE IMPACT FOR YOURSELF, YOUR COMPANY AND ITS CLIENTS, YOU HAVE FOUND THE PLACE. See Job Openings DO YOU HAVE A QUESTION, COMMENT OR SUGGESTION? Contact Us Company * About Us * Careers * Investors * Leadership Team * Newsroom ISG * ISG GovernX® * Automation * Sourcing * Cybersecurity Helpful Links * Articles * Podcasts * Connection Center * Unsubscribe page -------------------------------------------------------------------------------- * Privacy Policy * / * Terms of Use * / * Cookie Policy * / * Other Policies * * * * * © ISG. 2023 All rights reserved. When you visit or interact with our sites, services or tools, we or our authorised service providers may use cookies for storing information to help provide you with a better, faster and safer experience and for marketing purposes.