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Text Content

 * Home
 * What We Do
   * Customer Review Process
   * Customer Surveys
   * Employee Surveys
   * Market Studies
   * TALK2 Employee Interviews
   * Customer Advisory Boards
   * Focus Groups
   * Partner and Supplier Reviews
 * What We Solve
   * Mergers & Acquisitions
   * Fast Start For New Leaders
   * Get More from Your VoC
   * Beyond the Employee Survey
   * Why did we win? How did we lose?
   * When Measurement Isn’t Enough
   * Voice of Customer Maturity
   * Customer 9-1-1
   * Retaining and Growing Customers
 * Who We Work With
   * Our Clients
   * Our Partners
 * About Us
   * Our Team
   * Success Stories
 * News
 * Contact




Measure and Inspire
C
o
n
f
i
d
e
n
c
e
UNCOVER


O
p
p
o
r
t
u
n
i
t
i
e
s
From Insight to Action


WHAT WE SOLVE



Retain and Grow Key Customers

Use customer feedback to find growth opportunities and reduce retention risk.

Get More from Your VoC

Is your voice of customer data in danger of becoming dashboard fodder?

When Measurement Isn’t Enough

Use the right method to reach the right audience to get the information you
really need.

Make Mergers and Acquisitions
Work for Customers

Do customers see supplier mergers and acquisitions as risks or opportunities?
Yes.

Fast Start for New Leaders

Collapse the learning curve for new leaders and help them build relationships
with their teams and customers.

Build Voice of Customer
Program Maturity

If your company’s growing, your VoC program probably should be too.

Why did we win? How did we lose?

Knowing the answers can be the key to winning the next time.

Beyond the Employee Engagement Survey

Use employee knowledge, ideas, and creativity to drive organizational
improvements and meet goals.

Customer 9-1-1

They’re nearly universal truths: competition is fierce and loyalty ain’t what it
used to be.


BY THE NUMBERS

E.G. Insight has decades of successful experience helping companies just like
yours:

31

Years in Business

300,000+

Interviews Conducted

70+

Countries Served Worldwide

1234+

Number of Organizations Served




WHAT WE DO

--------------------------------------------------------------------------------

From our Customer Review process to online surveys to focus groups, E.G. Insight
offers a range of products to meet your customer experience needs.

Read More


WHO WE WORK WITH

--------------------------------------------------------------------------------

Over the past 20 years, E.G. Insight has worked with global clients to gather
and analyze information about their strategic accounts.

Read More


SUCCESS STORIES

--------------------------------------------------------------------------------

Pressure for growth was coming from the top down; the company was maturing and
needed a more robust way of buying

Read More


WHAT WE BELIEVE

--------------------------------------------------------------------------------

> Your method is your message.
> 
> Business relationships matter. Customers want to be heard. How you listen
> makes an impression, and some conversations are just better when they’re face
> to face. Why gather feedback the same old way others do when you can make it
> an experience that sends a strong message to your customer? That they matter.
> That they’re important.







> You never know enough to stop listening
> 
> Listening to customers often confirms what you already believe (no harm in
> that!), but you might also be amazed at what you didn’t know. As fast as
> companies change and contacts turn over, it’s nearly impossible to have all
> the answers, and your assumptions just might be your undoing.







> Not all customers are created equal
> 
> Some are just plain more important to your success. Make sure you’re talking
> to the right people in the right places because who you listen to matters. A
> lot.







> If it’s the voice of the customer, let’s actually hear their voices.
> 
> Truly listening to the voice of the customer requires letting them speak. To
> you and your people. Not to us. Not to a website. To you.







> Sure, BIG data is cool and all, but…
> 
> Big data is about seeing patterns and spotting trends in the masses of
> information organizations now have at their disposal and then using the
> insights to make decisions. Clients have told us that we help them see the
> “close data” – the needs, preferences, challenges and opportunities facing
> individual customers. Big data helps you observe the forest; we think seeing
> the trees is pretty important too.







> It’s all just data until you use it.
> 
> There are some wonderful tools that capture, quantify, analyze and report
> customer data. But having the best systems and the most insightful data
> doesn’t win the game. It’s doing something with the information that’s the
> ultimate accomplishment. If your data doesn’t inspire action, why bother?







> Your value isn’t defined by a score.
> 
> One thing we’ve learned: A customer’s definition of value is elusive. Scores
> don’t fully capture it. They’re a blunt instrument. The complete picture is
> revealed in the stories customers tell about you. Value shows itself in the
> unmeasurable moments: When your people showed commitment and put the customer
> first. When a customer took a risk and put the trust in your team to perform.
> Capture the unmeasurable moments or live and die by the score.







> Your method is your message.
> 
> Business relationships matter. Customers want to be heard. How you listen
> makes an impression, and some conversations are just better when they’re face
> to face. Why gather feedback the same old way others do when you can make it
> an experience that sends a strong message to your customer? That they matter.
> That they’re important.







> You never know enough to stop listening
> 
> Listening to customers often confirms what you already believe (no harm in
> that!), but you might also be amazed at what you didn’t know. As fast as
> companies change and contacts turn over, it’s nearly impossible to have all
> the answers, and your assumptions just might be your undoing.







> Not all customers are created equal
> 
> Some are just plain more important to your success. Make sure you’re talking
> to the right people in the right places because who you listen to matters. A
> lot.







> If it’s the voice of the customer, let’s actually hear their voices.
> 
> Truly listening to the voice of the customer requires letting them speak. To
> you and your people. Not to us. Not to a website. To you.







> Sure, BIG data is cool and all, but…
> 
> Big data is about seeing patterns and spotting trends in the masses of
> information organizations now have at their disposal and then using the
> insights to make decisions. Clients have told us that we help them see the
> “close data” – the needs, preferences, challenges and opportunities facing
> individual customers. Big data helps you observe the forest; we think seeing
> the trees is pretty important too.







> It’s all just data until you use it.
> 
> There are some wonderful tools that capture, quantify, analyze and report
> customer data. But having the best systems and the most insightful data
> doesn’t win the game. It’s doing something with the information that’s the
> ultimate accomplishment. If your data doesn’t inspire action, why bother?







> Your value isn’t defined by a score.
> 
> One thing we’ve learned: A customer’s definition of value is elusive. Scores
> don’t fully capture it. They’re a blunt instrument. The complete picture is
> revealed in the stories customers tell about you. Value shows itself in the
> unmeasurable moments: When your people showed commitment and put the customer
> first. When a customer took a risk and put the trust in your team to perform.
> Capture the unmeasurable moments or live and die by the score.







> Your method is your message.
> 
> Business relationships matter. Customers want to be heard. How you listen
> makes an impression, and some conversations are just better when they’re face
> to face. Why gather feedback the same old way others do when you can make it
> an experience that sends a strong message to your customer? That they matter.
> That they’re important.










BLOG: INSIGHT TO ACTION

--------------------------------------------------------------------------------

October 14, 2020

LISTENING WITH MANY EARS

--------------------------------------------------------------------------------

Read more
June 9, 2020

CUSTOMER EXPERIENCE FIRMS ANNOUNCE PARTNERSHIP

--------------------------------------------------------------------------------

Read more
December 8, 2019

EXPERT CONVERSATIONS – CX EVANGELIST DEBBIE SZUMYLO OF THOMSON REUTERS

--------------------------------------------------------------------------------

Read more
April 27, 2020

THE ESSENTIAL WORK OF TALKING TO YOUR CUSTOMERS

--------------------------------------------------------------------------------

Read more

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GET IN TOUCH

--------------------------------------------------------------------------------

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First Name *

Last Name *

Email Address *

Company name

Comments / Questions




 * What We Solve
 * What We Do

 * News
 * Contact
 * Our Team
 * Our Clients
 * Our Partners
 * Success Stories

CONTACT US

PO Box 240355
St Paul, MN 55124-0355

info@eginsight.com
(651)288-1460



© 2019 E.G. Insight, Inc. All Rights Reserved. Website Design by: eMod, LLC
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