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Privacy Policy
What this policy coversWhat information we collect about youHow we use
information we collectHow we disclose information we collectHow we store and
secure information we collectHow long we keep informationHow to access and
control your informationHow we transfer information we collect
internationallyOther important privacy informationAdditional disclosures for CA
residentsContact usKey Changes


PRIVACY POLICY

Effective starting: July 17, 2023 (view archived versions)


WHAT THIS POLICY COVERS

Your privacy is important to us, and so is being transparent about how we
collect, use, and share information about you. This policy is intended to help
you understand:

 * What information we collect about you

 * How we use information we collect 

 * How we disclose information we collect 

 * How we store and secure information we collect 

 * How long we keep information

 * How to access and control your information 

 * How we transfer information we collect internationally 

 * Other important privacy information

 * Additional disclosures for California residents

This Privacy Policy covers the information we collect about you when you use our
products or services, or otherwise interact with us (for example, by attending
our premises or events or by communicating with us), unless a different policy
is displayed.  For more information about how we process applicant and former
employee data, please see the Atlassian Careers Privacy Notice or the Former
Workplace Privacy Notice. For information about how we process information
submitted in a voluntary diversity survey, see our Diversity Survey Privacy
Notice. Atlassian, we and us refers to Atlassian Pty Ltd, Atlassian US, Inc. and
any of our corporate affiliates.  We offer a wide range of products,
including our cloud, server and data center products.  We refer to all of these
products, together with our other services and websites as "Services" in this
policy.    

This policy also explains your choices surrounding how we use information about
you, which include how you can object to certain uses of information about
you and how you can access and update certain information about you.  If you do
not agree with this policy, do not access or use our Services or interact with
any other aspect of our business.  

Where we provide the Services under contract with an organization (for example,
your employer), that organization controls the information processed by the
Services. For more information, please see Notice to End Users below. This
policy does not apply to the extent we process personal information in the role
of a processor on behalf of such organizations.


WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you provide it to us, when you use our
Services, and when other sources provide it to us, as further described below.  

Information you provide to us

We collect information about you when you input it into the Services or
otherwise provide it directly to us.    

Account and Profile Information: We collect information about you when you
register for an account, create or modify your profile, set preferences, sign-up
for or make purchases through the Services. For example, you provide your
contact information and, in some cases, billing information, when you register
for the Services. You also have the option of adding a display name, profile
photo, job title, and other details to your profile information to be displayed
in our Services.  We keep track of your preferences when you select settings
within the Services.

Content you provide through our products: The Services include the Atlassian
products you use, where we collect and store content that you post, send,
receive and share. This content includes any information about you that you may
choose to include. Examples of content we collect and store include: the summary
and description added to a Jira issue, the pages you create in Confluence, the
name of a Trello board, your repositories and pull requests in Bitbucket,
information regarding an incident in Statuspage or Opsgenie, any stories you
name in Jira Align, any forms you create in Jira, and any feedback you provide
to us. Content also includes the files and links you upload to the Services. If
you use a server or data center version of the Services, we do not host, store,
transmit, receive or collect information about you (including your content),
except in limited cases, where permitted by your administrator: we collect
feedback you provide directly to us through the product and; we collect content
using analytics techniques that hash, filter or otherwise scrub the information
to exclude information that might identify you or your organization; and we
collect clickstream data about how you interact with and use features in the
Services. Server and data center administrators can disable our collection of
this information from the Services via the administrator settings or prevent
this information from being disclosed to us by blocking transmission at the
local network level. 

Content you provide through our websites: The Services also include our websites
owned or operated by us. We collect other content that you submit to these
websites, which include social media or social networking websites operated by
us. For example, you provide content to us when you provide feedback or when you
participate in any interactive features, surveys, contests, promotions,
sweepstakes, activities or events.  

Information you provide through our support channels: The Services also include
our customer support, where you may choose to submit information regarding a
problem you are experiencing with a Service.  Whether you designate yourself as
a technical contact, open a support ticket, speak to one of our representatives
directly or otherwise engage with our support team, you will be asked to provide
contact information, a summary of the problem you are experiencing, and any
other documentation, screenshots or information that would be helpful in
resolving the issue.

Payment Information:  We collect payment and billing information when you
register for certain paid Services.  For example, we ask you to designate a
billing representative, including name and contact information, upon
registration.  You might also provide payment information, such as payment card
details, which we collect via secure payment processing services.

Information we collect automatically when you use the Services

We collect information about you when you use our Services, including browsing
our websites and taking certain actions within the Services.          

Your use of the Services: We keep track of certain information about you when
you visit and interact with any of our Services. This information includes the
features you use; the links you click on; the type, size and filenames of
attachments you upload to the Services; search terms; your team’s Jira Align
story progress; and how you interact with others on the Services.  We also
collect information about the teams and people you work with and how you work
with them, like who you collaborate with and communicate with most frequently. 
If you use a server or data center version of the Services, the information we
collect about your use of the Services is limited to clickstream data about how
you interact with and use features in the Services, in addition to
content-related information described in "Content you provide through our
products," above.  Server and data center administrators can disable our
collection of this information from the Services via the administrator settings
or prevent this information from being disclosed to us by blocking transmission
at the local network level. 

Device and Connection Information: We collect information about your computer,
phone, tablet, or other devices you use to access the Services. This device
information includes your connection type and settings when you install, access,
update, or use our Services. We also collect information through your device
about your operating system, browser type, IP address, URLs of referring/exit
pages, device identifiers, and crash data. We use your IP address and/or country
preference in order to approximate your location to provide you with a better
Service experience.  How much of this information we collect depends on the type
and settings of the device you use to access the Services.  Server and data
center Service administrators can disable collection of this information via the
administrator settings or prevent this information from being disclosed to us by
blocking transmission at the local network level.   

Cookies and Other Tracking Technologies: Atlassian and our third-party partners,
such as our advertising and analytics partners, use cookies and other tracking
technologies (e.g., web beacons, device identifiers and pixels) to provide
functionality and to recognize you across different Services and devices. For
more information, please see our Cookies and Tracking Notice, which includes
information on how to control or opt out of these cookies and tracking
technologies. Please refer to Loom's Cookie Policy for details on cookies and
tracking technologies used within Loom products and websites.

Information we receive from other sources

We receive information about you from other Service users, from third-party
services, from our related companies, social media platforms, public databases,
and from our business and channel partners. We may combine this information with
information we collect through other means described above. This helps us to
update and improve our records, identify new customers, create more personalized
advertising and suggest services that may be of interest to you. 

Other users of the Services: Other users of our Services may provide information
about you when they submit content through the Services. For example, you may be
mentioned in a Jira issue or paged via an Opsgenie incident opened by someone
else, a team member may upload content about you to a Trello board, or your
team’s story status may be discussed in Jira Align.  We also receive your email
address from other Service users when they provide it in order to invite you to
the Services.  Similarly, an administrator may provide your contact information
when they designate you as the billing or technical contact on your company's
account or when they designate you as an administrator. 

Other services you link to your account: We receive information about you when
you or your administrator integrate third-party apps, like Power-UPs, or link a
third-party service with our Services. For example, if you create an account or
log into the Services using your Google credentials, we receive your name and
email address as permitted by your Google profile settings in order to
authenticate you. You or your administrator may also integrate our Services with
other services you use, such as to allow you to access, store, disclose and edit
certain content from a third-party through our Services.  For example, you may
authorize our Services to access, display and store files from a third-party
document-sharing service within the Services interface. Or you may authorize our
Services to connect with a third-party calendaring service or to sync a contact
list or address book so that your meetings and connections are available to you
through the Services, so you can invite others to collaborate with you on our
Services or so your organization can limit access to certain users. Your
administrator may also authorize our Services to connect with a third party
reporting service so your organization can review how the Services are being
used. The information we receive when you link or integrate our Services with a
third-party service depends on the settings, permissions and privacy policy
controlled by that third-party service. You should always check the privacy
settings and notices in these third-party services to understand what data may
be disclosed to us or shared with our Services.

Atlassian Companies:  We receive information about you from other Atlassian
corporate affiliates, in accordance with their terms and policies. 

Atlassian Partners:  We work with a global network of partners who provide
consulting, implementation, training and other services around our products. 
Some of these partners also help us to market and promote our Services, generate
leads for us, and resell our Services.  We receive information from these
partners, such as billing information, billing and technical contact
information, company name, what Atlassian Services you have purchased or may be
interested in, evaluation information you have provided, what events you have
attended, and what country you are in. 

Other Partners: We receive information about you and your activities on and off
the Services from third-party partners, such as advertising and market research
partners who provide us with information about your interest in and engagement
with, our Services and online advertisements.   

Third Party Providers: We may receive information about you from third party
providers of business information and publicly available sources (like social
media platforms), including physical mail addresses, job titles, email
addresses, phone numbers, intent data (or user behavior data), IP addresses and
social media profiles, for the purposes of targeted advertising of products that
may interest you, delivering personalized communications, event promotion, and
profiling.


HOW WE USE INFORMATION WE COLLECT

How we use the information we collect depends in part on which Services you use,
how you use them, and any preferences you have communicated to us.  Below are
the specific purposes for which we use the information we collect about you.

To provide the Services and personalize your experience: We use information
about you to provide the Services to you, including to process transactions with
you, authenticate you when you log in, provide customer support, and
operate, maintain, and improve the Services.  For example, we use the name and
picture you provide in your account to identify you to other Service
users. Our Services also include tailored features that personalize your
experience, enhance your productivity, and improve your ability to collaborate
effectively with others by automatically analyzing the activities of your team
to provide search results, activity feeds, notifications, connections and
recommendations that are most relevant for you and your team.  For example, we
may use your stated job title and activity to return search results we think are
relevant to your job function.  We also use information about you to connect you
with other team members seeking your subject matter expertise. We may use your
email domain to infer your affiliation with a particular organization or
industry to personalize the content and experience you receive on our
websites. Where you use multiple Services, we combine information about you and
your activities to provide an integrated experience, such as to allow you to
find information from one Service while searching from another or to present
relevant product information as you travel across our websites. Based on your
interactions with different Atlassian products and advertisements, we will
personalize your experience and tailor our communications and offers to you. To
opt out of this personalization, please contact privacy@atlassian.com.  

For research and development:  We are always looking for ways to make our
Services smarter, faster, secure, integrated, and useful.  We use information
and collective learnings (including feedback) about how people use our Services
to troubleshoot, to identify trends, usage, activity patterns, and areas for
integration and to improve our Services and to develop new products, features
and technologies that benefit our users and the public. For example, to improve
the @mention feature, we automatically analyze recent interactions among users
and how often they @mention one another to surface the most relevant connections
for users. We automatically analyze and aggregate search terms to improve the
accuracy and relevance of suggested topics that auto-populate when you use the
search feature. In some cases, we apply these learnings across our Services to
improve and develop similar features, to better integrate the Services you use,
or to provide you with insights based on how others use our Services. We also
test and analyze certain new features with some users before rolling the feature
out to all users.  

To communicate with you about the Services: We use your contact information to
send transactional communications via email and within the Services, including
confirming your purchases, reminding you of subscription expirations, responding
to your comments, questions and requests, providing customer support, and
sending you technical notices, updates, security alerts, and administrative
messages.  We send you email notifications when you or others interact with you
on the Services, for example, when you are @mentioned on a page or ticket, when
a task is assigned to you, or when you are added to a Trello board. Depending on
your chosen method of contact, we may send you SMS notifications or call you if
you are on-call for incident alerts in Opsgenie. We also provide tailored
communications based on your activity and interactions with us.  For example,
certain actions you take in the Services may automatically trigger a feature or
third-party app suggestion within the Services that would make that task
easier.  We also send you communications as you onboard to a particular Service
to help you become more proficient in using that Service. These communications
are part of the Services and in most cases you cannot opt out of them.  If an
opt out is available, you will find that option within the communication itself
or in your account settings.   

To market, promote and drive engagement with the Services: We use your contact
information and information about how you use the Services to send promotional
communications that may be of specific interest to you, including by email and
by displaying Atlassian ads on other companies' websites and applications. 
These communications may be informed by audits of interactions (like counting ad
impressions), and are aimed at driving engagement and maximizing what you get
out of the Services, including information about new features, survey requests,
newsletters, and events we think may be of interest to you.  We also communicate
with you about new Services, product offers, promotions, and contests.  You can
control whether you receive these communications as described below under
"Opt-out of communications."

Customer support: We use your information to resolve technical issues you
encounter, to respond to your requests for assistance, to analyze crash
information, and to repair and improve the Services. Where you give us express
permission to do so, we disclose information to a third party expert for the
purpose of responding to support-related requests.

For safety and security: We use information about you and your Service use to
verify accounts and activity, to detect, prevent, and respond to potential or
actual security incidents and to monitor and protect against other malicious,
deceptive, fraudulent or illegal activity, including violations of Service
policies. 

To protect our legitimate business interests and legal rights: Where required by
law or where we believe it is necessary to protect our legal rights, interests
and the interests of others, we use information about you in connection with
legal claims, compliance, regulatory, and audit functions, and disclosures in
connection with the acquisition, merger or sale of a business.  

With your consent: We use information about you where you have given us consent
to do so for a specific purpose not listed above.  For example, we may publish
testimonials or featured customer stories to promote the Services, with your
permission.    

Legal bases for processing (for EEA users): 

If you are an individual in the European Economic Area (EEA), we collect and
process information about you only where we have legal bases for doing so under
applicable EU laws.  The legal bases depend on the Services you use and how you
use them. This means we collect and use your information only where:

 * We need it to provide you the Services, including to operate the Services,
   provide customer support and personalized features and to protect the safety
   and security of the Services;
 * It satisfies a legitimate interest (which is not overridden by your data
   protection interests), such as for research and development, to market and
   promote the Services and to protect our legal rights and interests;
 * You give us consent to do so for a specific purpose; or
 * We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific
purpose, you have the right to change your mind at any time, but this will not
affect any processing that has already taken place.  Where we are using your
information because we or a third party (e.g. your employer) have a legitimate
interest to do so, you have the right to object to that use though, in some
cases, this may mean no longer using the Services. 

 


HOW WE DISCLOSE INFORMATION WE COLLECT

We make collaboration tools, and we want them to work well for you.  This means
disclosing information through the Services and to certain third parties.  We
disclose information we collect about you in the ways discussed below, including
in connection with possible business transfers. Please note that information
about you, your devices, and your behavior collected through third-party
cookies, pixels, tags, or other tracking technologies for purposes of
cross-context behavioral advertising may be considered a “sale” or “share” under
certain US state laws. However, Atlassian is not a data broker, and we do not
sell personal information for monetary consideration.

Disclosing to other Service users

When you use the Services, we disclose certain information about you to other
Service users.

For collaboration: You can create content, which may contain information about
you, and grant permission to others to see, disclose, edit, copy and download
that content based on settings you or your administrator (if applicable)
select.  Some of the collaboration features of the Services display some or all
of your profile information to other Service users when you disclose or interact
with specific content.  For example, when you comment on a Confluence page or
Jira issue, we display your profile picture and name next to your comments so
that other users with access to the page or issue understand who made the
comment. Similarly, when you publish a Confluence page, your name is displayed
as the author of that page, and Service users with permission to view the page
can view your profile information as well.  Your team’s story status in Jira
Align or certain profile information when you are listed in an Opsgenie on-call
schedule, can be seen by other users with certain role permissions or team
assignments. Please be aware that some aspects of the Services like Confluence
pages, Bitbucket repositories, or Trello boards can be made publicly available,
meaning any content posted in that space, including information about you, can
be publicly viewed, indexed by, and returned in search results of search
engines.  You can confirm whether certain Service properties are publicly
visible from within the Services or by contacting the relevant administrator.

Managed accounts and administrators: If you register or access the Services
using an email address with a domain that is owned by your employer or
organization or associate that email address with your existing account, and
such organization wishes to establish an account or site, certain information
about you including your name, profile picture, contact info, content and past
use of your account may become accessible to that organization’s administrator
and other Service users sharing the same domain.  If you are an administrator
for a particular site or group of users within the Services, we may disclose
your contact information to current or past Service users, for the purpose of
facilitating Service-related requests.   

Community Forums:  Our websites offer publicly accessible blogs, forums, issue
trackers, and wikis (e.g., Atlassian Community, Atlassian Developer
Community, Trello Community, and Trello Inspiration). You should be aware that
any information you provide on these websites - including profile information
associated with the account you use to post the information - may be read,
collected, and used by any member of the public who accesses these websites. 
Your posts and certain profile information may remain even after you terminate
your account. We urge you to consider the sensitivity of any information you
input into these Services. To request removal of your information from publicly
accessible websites operated by us, please contact us as provided below. In some
cases, we may not be able to remove your information, in which case we will let
you know if we are unable to and why.

Disclosing to third parties

We disclose information to third parties that help us operate, provide, improve,
integrate, customize, support and market our Services. Data obtained through the
short code program will not be shared with any third parties for their marketing
reasons/purposes.

Service Providers: We work with third-party service providers to provide website
and application development, hosting, maintenance, backup, storage, virtual
infrastructure, payment processing, analysis, marketing, and other services for
us, which may require them to access or use information about you.  If a service
provider needs to access information about you to perform services on our
behalf, they do so under close instruction from us, including appropriate
security and confidentiality procedures designed to protect your information.

Atlassian Partners: We work with third parties who provide consulting, sales,
support, and technical services to deliver and implement customer solutions
around the Services. We may disclose your information to these third parties in
connection with their services, such as to assist with billing and collections,
to provide localized support, and to provide customizations.  We may also
disclose information to these third parties where you have agreed to that
disclosure.

Third Party Apps: You, your administrator or other Service users may choose to
add new functionality or change the behavior of the Services by installing third
party apps within the Services.  Doing so may give third-party apps access to
your account and information about you like your name and email address, and any
content you choose to use in connection with those apps.  If you are an
administrator, or a technical or billing contact listed on an account, we
disclose your details to the third-party app provider upon installation.
Third-party app policies and procedures are not controlled by us, and this
privacy policy does not cover how third-party apps use your information. We
encourage you to review the privacy policies of third parties before connecting
to or using their applications or services to learn more about their privacy and
information handling practices. If you object to information about you being
disclosed to these third parties, please uninstall the app.

Links to Third Party Sites: The Services may include links that direct you to
other websites or services whose privacy practices may differ from ours. If you
submit information to any of those third party sites, your information is
governed by their privacy policies, not this one. We encourage you to carefully
read the privacy policy of any website you visit.

Third Party Services: We may offer you the ability to interact with or disclose
information to third parties through the Services. For example, we may offer
users the ability to log in to the Services via a third-party service like
Google, access embedded maps through Google Maps or interact with social media
networks via links on the Services. When you intentionally interact with these
third parties, we may disclose certain information to those third parties or
receive information with those third parties, consistent with your privacy
settings on the third-party service. Such information may include contact
information, identification, and demographic information, and device information
and identifiers. You should always check the privacy settings and notices in
these third-party services to understand how those third-parties may use your
information.

Third Party Widgets: Some of our services contain widgets and social media
features, such as the Twitter "tweet" button or Facebook "like" button. These
widgets and features may collect your IP address, which page you are visiting on
the Services, and may set a cookie to enable the feature to function properly.
Widgets and social media features are either hosted by a third-party or hosted
directly on our Services. You should always check the privacy settings and
notices in these third-party services to understand how those third-parties may
use your information.  

With your consent: We disclose information about you to third parties when you
give us consent to do so.  For example, we often display personal testimonials
of satisfied customers on our public websites. With your consent, we may post
your name alongside the testimonial.  

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our
Rights: In exceptional circumstances, we may disclose information about you to a
third party if we believe that sharing is reasonably necessary to (a) comply
with any applicable law, regulation, legal process or governmental request,
including to meet national security requirements, (b) enforce our agreements,
policies and terms of service, (c) protect the security or integrity of our
products and services, (d) protect Atlassian, our customers or the public from
harm or illegal activities, or (e) respond to an emergency which we believe in
good faith requires us to disclose information to assist in preventing the death
or serious bodily injury of any person. For more information on how we respond
to government requests, see our Guidelines for Law Enforcement and our
Transparency Report.

Disclosing to affiliated companies

We disclose information we collect to affiliated companies and, in some cases,
to prospective affiliates.  Affiliated companies are companies owned or operated
by us.  The protections of this privacy policy apply to the information we
disclose in these circumstances.

Atlassian companies: We disclose information we have about you to other
Atlassian corporate affiliates in order to operate and improve products and
services and to offer other Atlassian affiliated services to you. This includes
companies that own or operate the Services.

Business Transfers: We may disclose or transfer information we collect under
this privacy policy in connection with any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to another
company. You will be notified via email and/or a prominent notice on the
Services if a transaction takes place, as well as any choices you may have
regarding your information.


HOW WE STORE AND SECURE INFORMATION WE COLLECT

Information storage and security

We use industry standard technical and organizational measures to secure the
information we store. For more information on where and how we store your
information, please see the Atlassian Trust, Trello Trust, and Jira Align Trust
pages. 

While we implement safeguards designed to protect your information, no security
system is impenetrable and due to the inherent nature of the Internet, we cannot
guarantee that information, during transmission through the Internet or while
stored on our systems or otherwise in our
care, is absolutely safe from intrusion by others.

If you use our server or data center Services, responsibility for securing
storage and access to the information you put into the Services rests with you
and not Atlassian. We strongly recommend that server or data center users
configure SSL to prevent interception of information transmitted over networks
and to restrict access to the databases and other storage points used.


HOW LONG WE KEEP INFORMATION

How long we keep information we collect about you depends on the type of
information, as described in further detail below.  After such time, we will
either delete or de-identify your information or, if this is not possible (for
example, because the information has been stored in backup archives), then we
will securely store your information and isolate it from any further use until
deletion is possible.  

Account information: We retain your account information for as long as your
account is active and a reasonable period thereafter in case you decide to
re-activate the Services.  aWe also retain some of your information as necessary
to comply with our legal obligations, to resolve disputes, to enforce our
agreements, to support business operations, and to continue to develop and
improve our Services. Where we retain information for Service improvement and
development, we take steps to eliminate information that directly identifies
you, and we only use the information to uncover collective insights about the
use of our Services, not to specifically analyze personal characteristics about
you.  

Information you share on the Services: If your account is deactivated or
disabled, some of your information and the content you have provided will remain
in order to allow your team members or other users to make full use of the
Services.  For example, we continue to display messages you sent to the users
that received them and continue to display content you provided, but when
requested details that can identify you will be removed. 

Managed accounts: If the Services are made available to you through an
organization (e.g., your employer), we retain your information as long as
required by the administrator of your account.  For more information, see
"Managed accounts and administrators" above.

Marketing information: If you have elected to receive marketing emails from us,
we retain information about your marketing preferences for a reasonable period
of time from the date you last expressed interest in our Services, such as when
you last opened an email from us or ceased using your Atlassian account.  We
retain information derived from cookies and other tracking technologies for a
reasonable period of time from the date such information was created.


HOW TO ACCESS AND CONTROL YOUR INFORMATION

You have certain choices available to you when it comes to your information.
Below is a summary of those choices, how to exercise them and any limitations.

Your Choices: 

Where applicable under local law, you may have certain rights with respect to
your personal information.

Depending on which jurisdiction you live in, you may have the right to request
information about our processing of your information, to request a copy of your
information, to object to our use of your information (including for marketing
purposes), to request the deletion or restriction of your information, to
request your information in a structured, electronic format, to request to
correct or update your information, to request to opt out of “sales” or
“sharing” of personal information and targeted advertising (as these terms are
defined under applicable law), and to request to opt out of certain profiling
activities.  Below, we describe the tools and processes for making these
requests.  You can exercise some of the choices by logging into the Services and
using settings available within the Services or your account. Where the Services
are administered for you by an administrator (see "Notice to End Users" below),
you may need to contact your administrator to assist with your requests first. 
For all other requests, you may contact us as provided in the Contact Us section
below to request assistance.

Your request and choices may be limited in certain cases: for example, if
fulfilling your request would reveal information about another person, or if you
ask to delete information which we or your administrator are permitted by law or
have compelling legitimate interests to keep.  Where you have asked us to
disclose data to third parties, for example, by installing third-party apps, you
will need to contact those third-party service providers directly to have your
information deleted or otherwise restricted.  If you have unresolved concerns,
you may have the right to complain to a data protection authority in the country
where you live, where you work or where you feel your rights were infringed.
Where applicable under local law, you may also contact us as provided in the
“Contact Us” section below to appeal any decision we make relating to your
request to exercise your rights.

Access and update your information: Our Services and related documentation (see
Atlassian Documentation and Trello Help) give you the ability to access and
update certain information about you from within the Service. For example, you
can access your profile information from your account and search for content
containing information about you using key word searches in the Service.  You
can update your profile information within your profile settings and modify
content that contains information about you using the editing tools associated
with that content.

Deactivate your account:   If you no longer wish to use our Services, you or
your administrator may be able to deactivate your Services account. If you can
deactivate your own account, that setting is available to you in your account
settings. Otherwise, please contact your administrator. If you are an
administrator and are unable to deactivate an account through your administrator
settings, please contact the appropriate support team through Atlassian’s
support pages.  Please be aware that deactivating your account does not delete
your information; your information remains visible to other Service users based
on your past participation within the Services.  For more information on how to
delete your information, see below.  

Delete your information: Our Services and related documentation (see Atlassian
Documentation) give you the ability to delete certain information about you from
within the Service. For example, you can remove content that contains
information about you using the key word search and editing tools associated
with that content, and you can remove certain profile information within your
profile settings. Please note, however, that we may need to retain certain
information for record keeping purposes, to complete transactions or to comply
with our legal obligations.   

Request that we stop using your information:  In some cases, you may ask us to
stop accessing, storing, using and otherwise processing your information where
you believe we don't have the appropriate rights to do so.  For example, if you
believe a Services account was created for you without your permission or you
are no longer an active user, you can request that we delete your account as
provided in this policy.  Where you gave us consent to use your information for
a limited purpose, you can contact us to withdraw that consent, but this will
not affect any processing that has already taken place at the time. You can also
opt-out of our use of your information for certain marketing purposes by
contacting us, as provided below.  When you make such requests, we may need time
to investigate and facilitate your request.  If there is delay or dispute as to
whether we have the right to continue using your information, we will restrict
any further use of your information until the request is honored or the dispute
is resolved, provided your administrator does not object (where applicable).  If
you object to information about you being disclosed to a third-party app, please
disable the app or contact your administrator to do so.

Opt out of communications: You may opt out of receiving promotional
communications from us by using the unsubscribe link within each email, updating
your email preferences within your Service account settings menu, or by
contacting us as provided below to have your contact information removed from
our promotional email list or registration database.  Even after you opt out
from receiving promotional messages from us, you will continue to receive
transactional messages from us regarding our Services. You can opt out of some
notification messages in your account settings. Please note, you will continue
to receive generic ads.

Opt out of targeted advertising: Where applicable under local law, you may have
the right to opt out of targeted advertising by clicking here and following the
instructions. 

You may also be able to opt out of receiving personalized advertisements from
other companies who are members of the Network Advertising Initiative or who
subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for
Online Behavioral Advertising. For more information about this practice and to
understand your options, please visit: http://www.aboutads.info,
http://optout.networkadvertising.org/ and http://www.youronlinechoices.eu.

Turn off Cookie Controls: Relevant browser-based cookie controls are described
in our Cookies & Tracking Notice.

Send "Do Not Track" Signals: Some browsers have incorporated "Do Not Track"
(DNT) features that can send a signal to the websites you visit indicating you
do not wish to be tracked. Our websites may not respond to all browser-based DNT
signals; however, our websites do respond to the Global Privacy Control (“GPC”)
to opt-out of “sales” of personal information and targeted advertising in
certain locales. For more information on the GPC and how to use a browser or
browser extension incorporating the GPC signal, see
https://globalprivacycontrol.org/. You can also use the range of other tools we
provide to control data collection and use, including the ability to opt out of
receiving marketing from us as described above.

Data portability: Data portability is the ability to obtain some of your
information in a format you can move from one service provider to another (for
instance, when you transfer your mobile phone number to another carrier). 
Depending on the context, this applies to some of your information, but not to
all of your information.  Should you request it, we will provide you with an
electronic file of your basic account information and the information you create
on the spaces under your sole control, like your personal Bitbucket
repository.  


HOW WE TRANSFER INFORMATION WE COLLECT INTERNATIONALLY

International transfers of information we collect

We collect information globally and may transfer, process, and store your
information outside of your country of residence, to wherever we or our
third-party service providers operate for the purpose of providing you the
Services.  Whenever we transfer your information, we take steps to protect it.  

International transfers within the Atlassian Companies: To facilitate our global
operations, we transfer information globally and allow access to that
information from countries in which the Atlassian owned or operated companies
have operations for the purposes described in this policy. These countries may
not have equivalent privacy and data protection laws to the laws of many of the
countries where our customers and users are based. When we disclose information
about you within and among Atlassian corporate affiliates, we make use of the
Data Privacy Framework to receive personal data transfers from the European
Union/European Economic Area to the U.S. (see “Data Privacy Framework Notice”
section below), and the standard contractual data protection clauses, which have
been approved by the European Commission, to safeguard the transfer of
information we collect from the European Economic Area, the United Kingdom (the
"UK"), and Switzerland. Refer to this page for a list of countries to which we
regularly transfer personal data.

International transfers to third parties: Some of the third parties described in
this privacy policy, which provide services to us under contract, are based in
other countries that may not have equivalent privacy and data protection laws to
the country in which you reside. When we disclose information of customers in
the European Economic Area, the UK, or Switzerland, we make use of the European
Commission-approved standard contractual data protection clauses, binding
corporate rules for transfers to data processors, or other appropriate legal
mechanisms to safeguard the transfer.

Data Privacy Framework Notice

On July 10, 2023, the European Commission’s adequacy decision for the EU-U.S.
Data Privacy Framework (EU-U.S. DPF) entered into force.


Atlassian, Inc. and its U.S. subsidiaries (Atlassian Network Service, Inc.,
Dogwood Labs, Inc., AgileCraft LLC, Opsgenie, Inc., and Trello, Inc.) adhere to
the Data Privacy Framework Principles regarding the collection, use, and
retention of personal data that is transferred from the European Union and
Switzerland to the U.S. 

Atlassian, Inc. has self-certified its commitment to comply with the EU-U.S. DPF
Principles and relies on the European Commission’s adequacy decision for the
EU-U.S. DPF to receive personal data transfers from the European Union/European
Economic Area.

Atlassian, Inc. has self-certified its commitment to comply with the UK
Extension to the EU-U.S. DPF, but will not rely on the UK Extension to the
EU-U.S. DPF to receive personal data transfers from the United Kingdom (and
Gibraltar) until the date of entry into force of the United Kingdom’s
anticipated adequacy regulations implementing the data bridge for the UK
Extension to the EU-U.S. DPF.

To view Atlassian’s certifications, please visit this page and search for
”Atlassian”.

As required under the principles, when we receive information under the Data
Privacy Framework and then transfer it to a third-party service provider acting
as an agent on our behalf, we have certain liability under the Data Privacy
Framework if the agent processes the information in a manner inconsistent with
the Data Privacy Framework and we are responsible for the event giving rise to
the damage.

We encourage you to contact us as provided below should you have a Data Privacy
Framework related (or general privacy-related) complaint.  If you have an
unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge).  Through this third-party dispute resolution
provider, we have also committed to cooperating and complying with the
information and advice provided by an informal panel of data protection
authorities in the European Economic Area, and/or the Swiss Federal Data
Protection and Information Commissioner (as applicable) in relation to
unresolved complaints (as further described in the Data Privacy Framework
Principles). You may also contact your local data protection authority within
the European Economic Area or Switzerland (as applicable) for unresolved
complaints.    

Under certain conditions, more fully described on the Data Privacy Framework
website, including when other dispute resolution procedures have been exhausted,
you may invoke binding arbitration.  

Atlassian, Inc. is subject to the investigatory and enforcement powers of the
U.S. Federal Trade Commission (FTC).


OTHER IMPORTANT PRIVACY INFORMATION

Notice to End Users

Many of our products are intended for use by organizations. Where the Services
are made available to you through an organization (e.g. your employer), that
organization is the administrator of the Services and is responsible for the
accounts and/or Service sites over which it has control. If this is the case,
please direct your data privacy questions to your administrator, as your use of
the Services is subject to that organization's policies. We are not
responsible for the privacy or security practices of an administrator's
organization, which may be different than this policy. 

Administrators are able to:

 * require you to reset your account password;
 * restrict, suspend or terminate your access to the Services;
 * access information in and about your account;
 * access or retain information stored as part of your account;
 * install or uninstall third-party apps or other integrations 

In some cases, administrators can also:

 * restrict, suspend or terminate your account access;
 * change the email address associated with your account;
 * change your information, including profile information;
 * restrict your ability to edit, restrict, modify or delete information

Even if the Services are not currently administered to you by an organization,
if you are a member of a Trello team administered by an organization, or if you
use an email address provided by an organization (such as your work email
address) to access the Services, then the owner of the domain associated with
your email address (e.g. your employer) may assert administrative control over
your account and use of the Services at a later date.  You will be notified if
this happens. 

If you do not want an administrator to be able to assert control over your
account or use of the Services, you should deactivate your membership with the
relevant Trello board, team or enterprise, or use your personal email address to
register for or access the Services.  If an administrator has not already
asserted control over your account or access to the Services, you can update the
email address associated with your account through your account settings in your
profile.  Once an administrator asserts control over your account or use of the
Services, you will no longer be able to change the email address associated with
your account without administrator approval.

Please contact your organization or refer to your administrator’s organizational
policies for more information.


ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

The disclosures in this section apply only to California residents and are
intended to supplement the Atlassian Privacy Policy with information required by
California law.

The table below describes the categories of personal information we collected in
the past 12 months, the purposes for which we may collect and disclose this
information, the categories of recipients of disclosures made for business
purposes in the past 12 months, and the categories of recipients of disclosures
made in the past 12 months that may be considered “sales” of personal
information or “sharing” of personal information for cross-context behavioral
advertising under California law.

CATEGORY OF INFORMATION

PURPOSE(S) FOR COLLECTING & DISCLOSING

RECIPIENTS OF DISCLOSURES FOR BUSINESS PURPOSES

RECIPIENTS OF “SALES” OR “SHARING”

Identifiers, such as name, email address, unique identifiers associated with
user or user account, IP Address

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * User authentication
 * Service access controls
 * Billing
 * Analytics and research
 * Marketing
 * Detecting security incidents
 * Debugging
 * Internal research
 * Service enhancements
 * Customer support



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Atlassian Partners
 * Service Providers
 * Third Party Apps



Recipients of “Sales” or “Sharing”

Third Party Advertising Providers

Commercial information, such as purchase details, transaction records, billing
information, billing address, payment card details

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * Billing
 * Analytics and research
 * Marketing
 * Detecting security incidents
 * Debugging
 * Internal research
 * Service enhancements
 * Customer support



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Atlassian Partners
 * Service Providers



Recipients of “Sales” or “Sharing”

-NA-

Internet or other electronic network activity information, such as information
about your usage of the Services, pseudonymous IDs, clickstream data, device and
connection information, browser information, crash data, referring/exit URLs, IP
Address

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * Internal research
 * Service enhancements



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Atlassian Partners
 * Event Sponsors
 * Service Providers



Recipients of “Sales” or “Sharing”

-NA-

Visual information, such as photos or avatars, with your consent, recordings of
your attendance at our events

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * Internal research
 * Service enhancements



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Atlassian Partners
 * Event Sponsors
 * Service Providers



Recipients of “Sales” or “Sharing”

-NA-

Professional or employment information, such as job title, company name, company
domain

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * Analytics and research
 * Marketing
 * Detecting security incidents
 * Debugging
 * Internal research
 * Service enhancements
 * Customer support



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Atlassian Partners
 * Service Providers



Recipients of “Sales” or “Sharing”

-NA-

Geolocation data, such as your approximate location, IP address, time zone

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * Internal research
 * Service enhancements
 * Marketing-Customer support



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Atlassian Partners
 * Service Providers



Recipients of “Sales” or “Sharing”

Third Party Advertising Providers

Inferences (drawn about you based on other personal information we collect),
such as preferences, interests, user behavior data

Purpose(s) for Collecting & Disclosing



 * Providing the Services
 * Internal research
 * Marketing



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Service Providers



Recipients of “Sales” or “Sharing”

Third Party Advertising Providers

Sensitive personal information, such as login credentials and passwords

Purpose(s) for Collecting & Disclosing



 * User authentication
 * Service access controls



Recipients of Disclosures for Business Purposes



 * Atlassian Companies
 * Service Providers



Recipients of “Sales” or “Sharing”

-NA-

If you have questions about the categories of information we may collect about
you or the sources of such information, please be sure to visit the section of
this policy called, “What information we collect about you.” For more details
about our processing activities, please be sure to visit the section called,
“How we use information we collect.” And for more information about how we may
disclose information to third parties, please visit the section called, “How we
disclose information we collect.” 

Sensitive personal information: We do not use or disclose sensitive personal
information for purposes other than permitted under applicable law.

Retention: We retain your personal information for as long as necessary to carry
out the business purposes described in this policy, or as otherwise required
under law. The length of retention may vary depending upon factors such as
recordkeeping or legal compliance requirements, the need to resolve inquiries or
complaints, and the existence of an ongoing relationship with you. Please visit
the “How long we keep information” section of this privacy policy for more
information about specific retention criteria for different categories of
personal information.

Exercising your rights: If you are a California resident, there are some
additional rights that may be available to you under the California Consumer
Protection Act (“CCPA”). This policy explains the tools that we have made
available to you to exercise your data rights under the CCPA, including such as
the rights to request information about how we process your personal
information, request deletion and the right to request access to the specific
pieces of categories of personal information we have collected about you.

For more information on how to exercise these your rights, please visit the “How
to access and control your information” section of this policy. We encourage you
to manage your information, and to make use of the privacy controls we have
included in our Services. You will not be discriminated against for exercising
any of your privacy rights under the CCPA. In order to protect your information
from unauthorized access or deletion, we may require you to provide additional
information to for verification your identity. If we cannot verify your
identity, we will not be able to fulfill your requests to know, access provide,
correct, or delete your information.

Opt out of certain disclosures to third parties: You may also opt out of “sales”
of personal information and “sharing” of personal information for purposes of
cross-context behavioral advertising by clicking here and following the
instructions. Where required, we also honor requests to opt out submitted via
privacy preference signals recognized under applicable law, such as the Global
Privacy Control (“GPC”). For more information on the GPC and how to use a
browser or browser extension incorporating the GPC signal, see
https://globalprivacycontrol.org/. We do not knowingly sell or share the
personal information of consumers under 16 years of age.

Authorized agent: You may also authorize an agent to exercise your rights on
your behalf. To do this, you must provide the authorized agent with written
permission to exercise your rights on your behalf, and we may request a copy of
this written permission from the agent when they make a request on your behalf.
We may also ask you to verify your own identity and directly confirm with you
that you have granted permission to the authorized agent. 

Our policy towards children

The Services are not directed to individuals under 18. We do not knowingly
collect personal information from children under 18. If we become aware that a
child under 18 has provided us with personal information, we will take steps to
delete such information. If you become aware that a child has provided us with
personal information, please contact the appropriate support team (see
Atlassian, Jira Align, or Trello support pages). 

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy
policy changes on this page and, if the changes are significant, we will provide
a more prominent notice by adding a notice on the Services homepages, login
screens, or by sending you an email notification. We will also keep prior
versions of this Privacy Policy in an archive for your review.  We encourage you
to review our privacy policy whenever you use the Services to stay informed
about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop
using the Services and deactivate your account(s), as outlined above.

Contact Us

Your information is controlled by Atlassian Pty Ltd and Atlassian, Inc.  If you
have questions or concerns about how your information is handled, please direct
your inquiry to Atlassian Pty Ltd, which we have appointed to be responsible for
facilitating such inquiries or, if you are a resident of the European Economic
Area, please contact our EU Representative.

Atlassian Pty Ltd
c/o Atlassian, Inc.
350 Bush Street, Floor 13
San Francisco, CA 94104
E-Mail: privacy@atlassian.com

EU Representative:

Atlassian B.V.
c/o Atlassian, Inc.
350 Bush Street, Floor 13
San Francisco, CA 94104
E-Mail: eudatarep@atlassian.com

UK Representative:

Atlassian (UK) Operations Limited
c/o Herbert Smith Freehills LLP
Exchange House
Primrose Street
London EC2A 2EG
United Kingdom
E-Mail: ukrepresentative@atlassian.com




KEY CHANGES

Effective July 17, 2023

We have replaced the section Privacy Shield Notice with EU-U.S. Data Privacy
Framework Notice to reflect the European Commission’s adequacy decision for the
EU-U.S. Data Privacy Framework (DPF) on July 10, 2023.

Effective January 1, 2020

We have updated the Other important privacy information section by adding a
section on the California Consumer Privacy Act.

November 1, 2019

 * We are updating our Privacy Policy to reflect Jira Align and Trello specific
   examples as we fully integrate them into the Atlassian family.  
 * We added details on data we may collect from third parties and public
   databases.
 * We provided information about how we create user profiles and how you can opt
   out of this.

 

November 1, 2018

 * We are updating our Privacy Policy to reflect the expansion of our cloud data
   storage infrastructure

 

May 25, 2018

 * Better navigation and user-friendly language. To make the policy easier to
   understand, we use clear, plain language and examples that illustrate our
   activities. We reformatted our privacy policy page with active links, so you
   can quickly find the information that matters most to you.  
 * How we integrate our products. We're always improving our products to give
   you a frictionless and customized experience. The updates to our policy
   describe the tools we’ve built to make our products smarter and allow you to
   move seamlessly from one Atlassian product to another.
 * More control over your information. We make it easy for you to control the
   information you provide to us. Our policy explains how you can make choices
   about your information, and the measures we’ve put in place to keep your
   information secure.
 * Using our products for work. Many users have access to our services through
   their organizations (e.g., their employers), who control their accounts or
   use of our services. The updated policy clarifies our relationship to these
   users and explains the tools available to administrators of these users. 

--------------------------------------------------------------------------------


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