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ACCOUNTS PAYABLE & RECEIVABLE FEATURES

Streamline how you pay and get paid
Accounts Payable
Accounts Receivable
Accountant Console
Pay By Card
ACH Payments
International Payments
Invoicing
Approvals
Integrations
Controls
Mobile App
Security

SPEND & EXPENSE FEATURES

Get credit, control budgets, manage spend
Spend & Expense
Expense Management
Rewards
Budget Management
Mobile App
Business Credit
Payments Services
Virtual Card
Reporting & Insights
Reimbursements
Integrations
Explore BILL's Integrated Platform

Learn how you can simplify your bills.
Experience a Product Demo


Solutions
Small Businesses
Easily manage & automate your processes

Midsize Companies
Scale your finance operations efficiently

BY INDUSTRY

Construction
Education
Healthcare
Hospitality
Manufacturing
Nonprofits
Professional Services
Retail and Ecommerce
Software and Technology
Wealth Management
Millions of businesses and accounting firms trust BILL.
Explore customer stories


Resources
Resource Center
Explore events, guides, and downloadable tools related to your topics of
interest

Blog
Stay up-to-date with the latest articles to improve your financial operations.

Customer Stories
Discover why millions of businesses and top accounting firms use BILL

LEARN & CONNECT

Learning Center
Webinars
Guides
Business Templates
BILL Product Updates
Accountant Resource Center
Find an Accountant

RECENTLY FEATURED

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Company
Press Releases
Official communications from BILL

Investor Relations
Information and resources for investors

Careers
We're Hiring!
Careers overview and current job openings

ABOUT BILL

Our Story
Leadership
News Coverage
Press Kit
Contact Us
BILL is making the financial back office a better place.
Start using BILL today


Accounting FirmsPricing
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BILL PRIVACY NOTICE




Effective date: Jun 3, 2023

To review the previous Privacy Notice, click here.

This Privacy Notice applies to Bill.com, LLC, BILL Operations, LLC, Bill.com
International, Inc., Bill.com Canada, LLC, Bill.com International, LLC, and
Bill.com Capital Holdings, LLC, along with their subsidiaries, (collectively,
“BILL”) and BILL’s websites, applications, promotions, products and services
(collectively, the “BILL Service” or the “Service”), including all those that
link to this Privacy Notice, and describes how BILL collects, uses, shares,
transfers, stores, retains, or otherwise processes your personal information.
This Privacy Notice also applies to any surveys, rewards, promotions,
sweepstakes, contests, referrals, or other marketing activities conducted by
BILL or in connection with the BILL Service (collectively “BILL Marketing”).
This Privacy Notice does not apply to any third party website or service that
BILL does not own or control. Capitalized terms not defined in this Privacy
Notice have the meanings given to them in BILL’s Terms of Service. Please review
this Privacy Notice carefully.

If you are a resident of California, you are entitled to certain notices and
disclosures regarding our collection and use of your personal information at or
before the time of collection.  You may review the disclosures that are required
by a California Notice at Collection here.

BILL will share your information only as described in this Privacy Notice, or as
permitted by law. BILL will not sell, lease, rent, or trade your personal
information to any third party for that party’s marketing or promotional
purposes, unless you give your consent.

If you are an individual, or are acting on behalf of an individual, and obtained
a BILL account primarily for personal family or household purposes, please read
our Consumer Privacy Notice to understand our privacy practices and the privacy
choices available to you.

By continuing to use the Service or participating in BILL Marketing after being
provided with this Privacy Notice, you consent to BILL’s policies and practices
as described herein.

This Privacy Notice explains:

 * Information we collect and the sources from which we collect it
 * How we use the information we collect
 * How we share the information we collect
 * How long we retain information
 * How to cancel or make changes to your BILL account
 * Cookies and third party technologies
 * Your choices and privacy rights
 * How we protect the security of your personal information
 * International transfers
 * Notices to consumers
 * Information for children under the age of 18
 * Updates to this Privacy Notice
 * How to contact us
 * Supplemental Privacy Notice to California Consumers
 * Supplemental Privacy Notice for Canadian Users
 * Supplemental Privacy Notice for European and United Kingdom Residents



INFORMATION WE COLLECT AND THE SOURCES FROM WHICH WE COLLECT IT

BILL collects information about you from:
 * you;
 * your use of the Service or your participation in BILL Marketing; and
 * third parties.



INFORMATION THAT WE COLLECT FROM YOU



Device information. We collect information about your device when you install,
access, or use the Service on that device. The device information that we
collect may include IP address, hardware model, operating system information,
BILL app version, browser information, and mobile network. Your device may also
allow us to collect and use information received through device-based settings,
such as access to your contacts, camera, or photos, based on your settings. See
the “How you can manage your privacy choices” section below for additional
information on managing your device settings.
‍
Geolocation information. When you use the Service, we collect the location of
the device that you are using to access BILL.

How you interact with the Services. We collect information about how you access
and use the Service, including but not limited to: your IP address; the domain
name of the Internet Service Provider you use; and the date(s) and time(s) you
access the Service; the pages you access and view; any term(s) you search; and
the individual address of the device that you use to interact with the Service.

Information from third parties you choose to interact with through BILL. We
collect information about you from third parties with whom you interact through
the Service, including but not limited to your Vendors or Customers. We may also
collect information about you from third party services that are supported by,
or sync or integrate with the Service, including but not limited to third-party
data entry services or accounting software providers.


INFORMATION WE COLLECT ABOUT YOU FROM THIRD PARTIES


Identify verification. We collect information about you from third parties as
required and permitted by law, including but not limited to for purposes of
verifying your identity and/or complying with anti-money laundering and
anti-terrorism financing laws, “know your customer” regulations, and OFAC
sanctions requirements.

Compliance and fraud. We collect information about you from third parties for
purposes of fraud detection and prevention, in connection with certain types of
investigations, or as otherwise permitted by law to ensure the safety and
security of the Service.

Address and Organization information. We collect information about you or your
Organization from commercially available sources to ensure your account
information, for example your address, is accurate and up-to-date.

Marketing. We collect information about current and prospective users of the
Service from third party services, including but not limited to lead generation
services and providers of customer and lead data, as well as enriched data about
visitors to our Website, all as permitted by law.




HOW WE USE THE INFORMATION WE COLLECT

We use the information that we collect for purposes of:
 * providing or facilitating the Service,
 * improving the Service,
 * maintaining the security of the Service and our network,
 * marketing our products and services and other products and services offered
   through the BILL platform (unless you choose to opt out), and
 * maintaining the security of the Service and our network,
 * maintaining the security of the Service and our network,



TO PROVIDE OR FACILITATE THE SERVICE


Registering your account. When you create a BILL account or enroll as a BILL
account User, we use the information that we collect about you, including any
identifying information or financial information, for purposes related to the
review, establishment, provision, administration, maintenance and monitoring of
your BILL account or your use of the Service. We also use this information to
verify your identity and your eligibility to use the Service, and to comply with
applicable law.

Providing or facilitating the Service. We use the information that we collect
about you, together with information that you provide about your Customers and
Vendors and the content that you upload to the Service, to provide and
facilitate the Services in accordance with your instructions and BILL account
settings and elections. We also use your information to process payments
requested by you and to provide you with transaction history and account
information.

Providing customer service and technical support. We use your information,
including your name, phone number, email address, account number, payment
history and device information, to process and respond to your requests or
inquiries, and to provide you with customer service, technical support, or
software updates.

Communicating with you. We will use your information to contact you about the
Service or your BILL account, and to provide you with security, technical,
support and administrative messages, including for purposes of multi-factor
authentication.

When contacting you by phone, we may use, and you consent to receive, as
permitted by applicable law, informational autodialed calls and text messages,
as described in our Terms of Service. If you wish to opt out of receiving
autodialed calls or text messages from BILL, you can contact BILL Customer
Support through our customer support portal. You understand that if you opt out
of receiving informational autodialed calls or text messages, such as for
multi-factor authentication, you may lose access to certain features and
functionalities of the Service, including but not limited to the ability to
request or send payments through the Service. BILL may, without further notice
or warning and in its sole discretion, where permitted by law, monitor or record
telephone conversations between BILL or its agents and you or anyone acting on
your behalf, for quality control and training purposes or for BILL’s protection.
While your communications with BILL may be overheard, monitored, or recorded,
not all telephone lines or calls may be recorded by BILL, and BILL does not
guarantee that recordings of any particular telephone calls will be retained or
retrievable.


TO IMPROVE THE SERVICE


Improving and developing the Service. We aggregate your information, including
your payment transaction information and your feedback to BILL, with information
from other BILL users and use that data to improve the Service, to develop new
products and services or features, and to enhance the quality of the Service. We
use this information to provide you with a better experience, to administer the
Service, to improve the quality and value of the Service, and to gather broad
demographic information about how the Service is used.

Links to other websites or applications. If you link to a third-party website or
applications, or any services offered through such sites and applications,
through the Service, we may track whether the link has been followed to improve
the quality of the Service and BILL’s partnership activities. This Privacy
Notice does not apply to and we are not responsible for any third-party website
or applications or any services offered through such sites and applications that
are not owned or controlled by BILL, including those that link to the Service.
To understand how third parties process and protect your information, we
recommend that you review their privacy policies, terms of use, and websites.


TO MAINTAIN A SECURE ENVIRONMENT


Protecting your account. We use the information we collect from you to prevent,
detect, investigate, and report fraud or security incidents related to your use
of the Service or your BILL account. We use your information to investigate any
error, unauthorized transaction, or other fraud or security incident that we
discover or that you report to us.

Ensuring the reliability, safety and security of the Service. We use the
information that we collect to comply with and enforce our Terms of Service and
all laws and regulations applicable to the Service. We use the information that
we collect to secure and protect the integrity of our network, prevent
unauthorized access to the Service, help diagnose and troubleshoot potential
hardware malfunctions, and otherwise secure the Service.


MARKETING AND PROMOTIONAL PURPOSES


Marketing and advertising. We use the information that we collect about you to
market the Service to you, and to communicate with you about products or
features, or BILL Marketing, that may be of interest to you. If we send you a
marketing email, we will provide you with information on opting out of future
marketing emails or communications from us. If you opt out, we can continue to
send you informational communications relating to the use of the Service, such
as transaction receipts or administrative messages about your BILL account. We
may also use information about you for our (and banks that offer services
through BILL) marketing purposes, including to identify other similar
prospective customers who may be interested in the Service.

Referrals. If you refer another person to the Service, we will collect a name
and email address for the referral. We will use this information to send an
email invitation to use BILL to the person you are referring. BILL may retain
the referral information, but solely for the purpose of tracking the success of
our referral program.

Sweepstakes, contests, and other promotions. We may use the information that you
voluntarily provide in connection with a sweepstakes, contest or other promotion
(“Promotion”) sponsored by BILL in accordance with the official rules for the
Promotion.


AS REQUIRED OR PERMITTED BY LAW


We may use the information that we collect about you as required or permitted by
law. Such uses include but are not limited to compliance with anti-money
laundering and anti-terrorism financing laws, “know your customer” regulations,
and OFAC sanctions requirements.



HOW WE SHARE THE INFORMATION THAT WE COLLECT

We share your information:

 * within the BILL corporate family,
 * with third parties that you authorize,
 * with our partners and service providers,
 * as required or permitted by law, and
 * with your consent.



WITHIN THE BILL CORPORATE FAMILY


We may share your information within our corporate family, including, but not
limited to Bill.com, LLC, Bill.com Canada LLC, DivvyPay, LLC and any affiliates
or subsidiaries of these companies or our parent company, BILL Holdings, Inc.
(collectively, “BILL Group Companies”) for the purposes identified in the BILL
Privacy Notice. As the Services grow and expand, including into other countries,
We may add to our corporate family.


WITH THIRD PARTIES THAT YOU AUTHORIZE


With other Users on your BILL account. If you are the Administrator for a BILL
account, we will share your information with your Users in accordance with your
account settings and preferences. If you are a BILL User, the account
Administrator can access your information and change certain of your settings,
and BILL may send information about your use of the Service to the
Administrator.

With your authorized service providers. If you sign up or authorize your
accountant or another third party service provider to use or access the Service
on your behalf or to use your BILL account, including by linking your BILL
account to a Console, we will share your information with that authorized third
party.

With third parties you choose to interact with through BILL. We share your
information with third parties that you choose to interact with through the
Service, including but not limited to your Vendors or Customers. We may also
share your information with third party services that are supported by and
integrate or sync with the Service, based on your choices and account settings,
such third-party data entry services, accounting software providers, or social
media sites that link to the Service. This Privacy Notice does not apply to
collection, storage, or other processing of your information by third parties.
The privacy practices of third parties, such as accounting software providers or
social media sites, are governed solely by their privacy policies and terms of
use. To understand how third parties process and protect your information, we
recommend that you review their privacy policies, terms of use, and websites.

Fraud prevention. We may share information about changes to your BILL account,
such as changes to a bank account or to your address, with your Vendors or
Customers for purposes of fraud prevention and detection.
‍
With others on the BILL network, based on your choices. Based on your profile
visibility choices, we may share certain information about you with members of
the BILL payment network. See Controlling your profile visibility for more
information. The processing of your information by any other member of the BILL
network with whom you choose to share your information, based on your profile
settings, is governed solely by the privacy policy of the third party.


WITH OUR PARTNERS AND SERVICE PROVIDERS


With our partners and service providers. We may share your information with our
third-party service providers and business partners as needed to provide,
maintain, support, secure, and improve the Service. Services provided to BILL by
third-party providers include, but are not limited to, identity verification,
payment processing, fraud prevention, database management, data storage, web
analytics, and marketing services. Our third-party service providers have access
to your information only for the purposes of performing specific tasks on our
behalf in compliance with our Terms of Service, and are obligated not to use or
disclose your information for any other purpose or in any manner that is
inconsistent with this Privacy Notice.

For example, BILL may use Plaid Technologies (“Plaid”) to gather certain
information about you from financial institutions. By using the Service, you
grant us and Plaid the right, power, and authority to access and transmit the
information obtained about you from financial institutions for purposes related
to the Service. This Privacy Notice does not apply to collection, storage or
other processing of your information by Plaid, which is governed solely by the
Plaid Privacy Policy. Another example is that if you access or use the Google
Maps Platform (“Google Maps”) through the Service, your use of Google Maps is
subject to Google’s Terms of Service and the Google Privacy Policy.

Aggregated and non-identifying information. We share aggregated and anonymized
information with third parties for industry and clickstream analysis,
demographic profiling, and other purposes. Aggregated and anonymized information
shared for these purposes will not contain personal information that can be
associated with you.


AS REQUIRED OR PERMITTED BY LAW


As required by law. We will share your information with third parties as
required by law. BILL cooperates with government, law enforcement, and private
third party requests for information as we, in our sole discretion, determine is
reasonably necessary to comply with any applicable law, regulation, government
request or legal process, including but not limited to subpoenas.

As permitted by law. We may share your personal information as permitted by law,
including, but not limited to, as we, in our sole discretion, believe necessary
or appropriate to ensure the security and confidentiality of the Service, to
prevent, detect or respond to fraud or security incidents, to respond to claims
and legal process, to protect the property or rights of BILL or a third party,
to protect the safety of the public or any person, or to prevent or stop any
illegal, unethical or legally actionable activity.

In connection with business transactions or corporate changes. The information
that we collect in connection with the Service is a business asset. As a result,
we may share or transfer your information if we enter bankruptcy or are party to
a business transaction, such as a merger, acquisition, reorganization, or asset
sale.


WITH YOUR CONSENT


We may share your information at your direction or with your consent.



HOW LONG WE RETAIN INFORMATION

BILL will retain your information in accordance with our internal records
retention and management policies and procedures, including as necessary to
provide you with the Service or administer your BILL account, or as long as
necessary to comply with our legal obligations, resolve disputes, reserve our
legal rights, and enforce our agreements.



HOW TO CANCEL OR MAKE CHANGES TO YOUR BILL ACCOUNT

You can update, correct, or restrict processing of the information associated
with your BILL account at any time. You can make such changes through the
Service, or you can request changes to your account information by contacting
BILL Customer Support through our customer support portal. You understand that
if you restrict processing of the information associated with your BILL account,
you may lose access to certain features and functionalities of the Service,
including but not limited to the ability to request or send payments through the
Service.

You may cancel your BILL account at any time through the Service, or by
contacting BILL Customer Support through our customer support portal. See our
Terms of Service for more information on canceling your BILL account. After
cancellation of your account, this Privacy Notice will continue to apply to any
information collected about you by BILL.


COOKIES AND THIRD PARTY TECHNOLOGIES

BILL and our third-party service providers set and use cookies and similar
technologies to store and manage user preferences, enable content, gather
analytic and usage data, and deliver targeted advertising. A cookie is a small
text file that is placed on a computer or other device, and is used to identify
the device and to collect information.

Cookies are typically assigned to one of the following categories, depending on
their function and intended purpose:
‍
 * Essential cookies enable you to navigate our Website and to use the Service.
   Without these cookies, our Website will not perform as smoothly for you as we
   would like, and we may not be able to provide certain core functions and
   features.
 * Analytics cookies collect information about the use of our Website and
   application, and enable us to improve the way the Service works. For example,
   analytics cookies show us the most frequently visited pages and analyze site
   traffic. We use them to analyze broad trends and patterns of usage on our
   Website, rather than to monitor the usage of any particular individual.We use
   third-party service providers, including Google Analytics, to analyze the use
   of our Website. You can opt-out of the use of web analysis at any time either
   by downloading and installing a Browser Plugin offered by Google or by
   configuring your browser to delete and reject cookies.
 * Social Media cookies collect information about your visits to our Website,
   but only when you are logged in to your social media account(s).
 * Customer interaction cookies allow us to communicate with you, including for
   purposes of real-time communication through our chat feature.
 * Marketing cookies track browsing habits and are used to deliver targeted
   (interest-based) advertising. You can opt out of receiving interest-based ads
   for web properties here (Digital Advertising Alliance’s WebChoices).

Most browsers are set up to accept cookies automatically. You can deactivate the
storing of cookies or adjust your browser to inform you before the cookie is
stored on your computer. Some browsers have “Do Not Track” features that allow
you to tell websites not to track you. These features are not all uniform. BILL
does not currently respond to “Do Not Track” signals.



YOUR CHOICES AND PRIVACY RIGHTS

Controlling your profile visibility. When you create a BILL account, you will
create an account profile. The settings that you choose for your profile will
control how your profile information is shared within the BILL payment network
or with the public. See Network Profile Visibility Settings for details about
your profile visibility options.

Updating your account information. You can access, update, change, or correct
your account information at any time by accessing your profile through the
Service or by contacting BILL Customer Support through our customer support
portal. You can also change your email preferences through your BILL account
profile settings at any time.

Managing marketing communications from us. We will honor any request from you to
opt out of receiving marketing communications, including emails and text
messages.
‍
 * To opt out of receiving marketing emails from BILL, click the “unsubscribe”
   link at the bottom of a BILL marketing email.
 * For marketing text (SMS) messages, reply “STOP” or follow the instructions in
   the message.

Please note that, even if you choose not to receive marketing communications
from BILL, we can continue to send you informational communications related to
your use of the Service or your BILL account.

Device settings. The device that you use to interact with the Service may have
setting options that can be enabled or disabled to allow the BILL Service to
access and use certain information and features on your device, such as mobile
app push notifications, your contacts, camera, or photos. You can adjust your
device setting if you do not want BILL or the Service to have access to this
information or these features. You can also adjust your device or browser
settings to block or provide notice of Cookies on your browser or mobile device.
Please note, however, that disabling or limiting certain cookie settings on your
device or browser may prevent you from interacting with some or all of the
features of the Service, or may require you to do additional authentication.
Learn more about cookies here.

Opting out of targeted online ads. We use cookies to gather information about
your activities in order to provide you with targeted advertising based on your
online activity and interests. You can opt out of receiving targeted ads by
visiting the Digital Advertising Alliance’s opt-out page. Learn more here. You
can also opt out of targeted advertising on the following channels using the
included links: Twitter; Facebook; LinkedIn; Google; Bing.

If you sync or connect your BILL account with third party services. If you
choose to sync or connect your BILL account with third-party services, such as
accounting software services or social media sites, we will share your
information with the third-party service provider. If you do not want us to
share your information with these third parties, you can choose not to sync or
connect your BILL account with the third party service.

Community forums. BILL may offer blogs and publicly accessible community forums.
You should be aware that any information you provide in these forums may be
read, collected, and used by others who access them. To request removal of your
information from a blog or community forum, contact BILL Customer Support
through our customer support portal.
‍

Supplemental privacy notice. Residents of some states and countries have
additional privacy rights. Information on these rights are provided in the
following supplemental privacy notices:


 * Supplemental Privacy Notice to California Consumers
 * Supplemental Privacy Notice for Canadian Users
 * Supplemental Privacy Notice for European and United Kingdom Residents

HOW WE PROTECT THE SECURITY OF YOUR INFORMATION

BILL is committed to protecting the security and privacy of your information.
BILL recognizes the importance and confidentiality of your information. We have
implemented technical, administrative, and physical security measures designed
to protect your information from unauthorized access, disclosure, use, and
modification. BILL maintains industry standard attestations and has formal
SSAE18 SOC1, SOC2 and SOC3 attestation reports. Please be aware however that no
security measures are perfect or impenetrable.



INTERNATIONAL TRANSFERS

Your information may be transferred to and maintained on computers located
outside of your state, province, country or other governmental jurisdiction
where the privacy laws may not be as protective as those in your jurisdiction.
If you are located outside the United States and choose to provide information
to us, we may transfer such information to the United States or other
jurisdictions for processing. Your submission of such information represents
your consent to that transfer.



NOTICES TO CONSUMERS

BILL's E-SIGN Disclosure and Consent
‍
Consumer Privacy Notice



INFORMATION FOR CHILDREN UNDER THE AGE OF 18

Persons under the age of 18 years are not eligible to use, access or otherwise
interact with BILL or the Service. If we become aware that a child under the age
of 18 has created an account with us or is otherwise using the Service, we will
take steps to remove access, disable the account, and delete any information
related to the child as soon as reasonably possible.


UPDATES TO THIS PRIVACY NOTICE

This Privacy Notice may be updated periodically and will be posted on the
Website, indicating when it was last updated. If there are material changes to
our Privacy Notice, we will post a notice on our website and/or provide other
notice as required by law. If you object to any changes to this Privacy Notice,
you can cancel your account at any time. See the “How to cancel or make changes
to your BILL account” section above for more information on canceling your
account.


HOW TO CONTACT US

If you have any questions or concerns about this Privacy Notice or about how
BILL collects, uses, or otherwise processes your information, you can reach BILL
Customer Support through our customer support portal or the BILL Privacy Team at
privacy@hq.bill.com or contact us at:

Attn: Privacy Officer
BILL
6220 America Center Drive, Suite 100
San Jose, CA 95002
U.S.A.



 * Supplemental Privacy Notice to California Consumers
 * Supplemental Privacy Notice for Canadian Users
 * Supplemental Privacy Notice for European and United Kingdom Residents

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