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Email OTP

If you are experiencing delays receiving OTP over email during login, please
remember that you can always opt for voice or text, while we are working on
solving the incident. In case you haven’t done it yet, we encourage you to add
your phone numbers to your Universal ID profile, so that you can benefit from
alternative methods to receive One-Time-Passcodes.


Important: International ACH Payments

Our current provider for International ACH payments, the Federal Reserve
Financial Services, has determined that their FedGlobal ACH Payment service to
Europe and Canada will be discontinued.

IAT Payments to Europe were disabled on April 26th and, effective June 23rd,
processing International ACH Payments to Canada, Mexico, Panama, and US through
accessOptima will be disrupted as we work on transitioning to a new
International ACH Gateway Provider.




Note, domestic ACH payments are not affected. Citizens is targeting a return of
full IAT functionality back in accessOptima for mid-July. Therefore, in the
meantime, you may utilize our International Wire services for processing
international payments.

 

For assistance with getting started with International Wires, you may reach out
to your Treasury Solution Relationship Manager or Client Services at
877-550-5933.



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