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Text Content

Cookie Policy
We use cookies to personalize content and to deliver improved user experience on
our website. To learn more, visit our Privacy Policy. By continuing to browse
this site you consent to the use of cookies. Please visit our cookie policy for
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Netsmart Privacy Policy

Netsmart Privacy Policy

NETSMART PRIVACY POLICY

Updated April 25, 2023


I. SCOPE AND PURPOSE

Netsmart Technologies, Inc. and its affiliates (“Company”, “we”, or “us”)
respects your privacy and is committed to protecting it through our compliance
with this privacy notice (“Privacy Notice”). Our Privacy Notice is designed to
provide transparency into our data practices in a format that is easy to read
and navigate. Please read the sections below to understand how we collect, use,
share, and safeguard your information when you visit our websites (“Sites”),
mobile applications and social media pages that link to this Privacy Policy,
email, text and other electronic messages between you and our Sites. This
Privacy Notice also applies to any information we collect offline, such as when
you visit our offices, attend our events, or interact with our representatives
at other events, and in the context of other online or offline sales and
marketing activities. By accessing or using our Sites, you agree to this Privacy
Policy.

OUR TECHNOLOGY SOLUTIONS

This Privacy Notice does not apply to Netsmart technology solutions that have
their own privacy notices, or to websites of third parties to which we provide
links. We do not control and are not responsible for the privacy practices of
the websites of other entities and we urge you to review any applicable
third-party privacy policies for yourself.

OUR CLIENTS

Please note that our processing of data on behalf of our healthcare provider
clients (“Clients”) is governed by the Business Associate Agreement we enter
into with our Clients, as applicable and required under the Health Insurance
Portability and Accountability Act (“HIPAA”). You can learn more about our
processing of your information on behalf of our Clients under the technology
solution specific privacy notice. Your healthcare provider may also have its own
privacy practices and/or policies that govern its collection and use of your
data. We are not responsible for how your healthcare provider treats your
information, and we recommend you review their own privacy policies.

MINORS

Our Sites are intended for serving the needs of our healthcare clients and are
not directed to minors under the age of 16 or children under the age of 13. We
do not wish to obtain any information from or about such minors or children
through our Sites. If you are a parent or guardian and you believe we have
collected information from your child or a minor in a manner not permitted by
law, contact us using the information in the “Privacy Questions” section below.
We will remove the data to the extent required by applicable laws. Please note
that such requests may not ensure complete or comprehensive removal of
information as some of it may have been reposted by another user.


II. INFORMATION WE MAY COLLECT

We collect several types of information from and about you, including personal
information that identifies, relates to, describes, references, is capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular consumer or device information. We collect information from
and about you in the following four ways:

 * Information we collect directly from you
   We collect information you provide directly to us, such as when you
   voluntarily enter information into fields on the Sites, sign up for or
   request certain services or information, agree to participate in our surveys,
   register for a specific conference or webinar, or call our customer service.
   Depending on how you interact with us, we may ask for your name,
   practice/organization name, address, email address, telephone number, and
   demographic information such as organization and/or role.
 * Information we collect with cookies and tracking technologies
   When you access our Sites, we may collect information about your visit and
   your device using automatic data collection technologies as described in the
   “Cookies and Tracking Technologies” section below. This information may
   include IP address, geolocation information, browser type and version, device
   type, mobile device identifiers, and information reflecting how you searched,
   browsed, and were directed to the Sites.
 * Information we collect from third-party organizations
   We may also collect information from other sources, such as lead generation
   companies, social networks, and our business partners. We may also collect
   information from other users of our services or from publicly available
   sources.

PERSONAL INFORMATION CATEGORIES COLLECTED

Our website collects information that identifies, relates to, describes,
references, is capable of being associated with, or could reasonably be linked,
directly or indirectly, with a particular consumer or device (“personal
information”). In particular, we have collected the following categories of
personal information from visitors of our Sites within the last twelve (12)
months:

Category of Personal Information Category of Source Business or Commercial
Purpose(s) for Collection Categories of Third Parties with Whom we Share
Personal identifiers including name, address, phone number, Internet Protocol
address, email address, or other similar identifiers

You or your agents

Your employer

Our service providers

Third-party partners

Identity verification

Business ownership and/or authority verification

Provide and improve the Services

Communicate with You

Protect Your Account

Prevent fraud or illegal activity

Conduct our marketing activities

Legal and compliance purposes

Everyday business purposes*

Our affiliates

Our service providers

Third parties as required by law

“Sensitive Personal Information” such as age, race, sex, religion, passport
number and medical information

You or your agents

Our service providers

Identity verification

Conduct our marketing activities

Legal and compliance purposes

Everyday business purposes*

Our affiliates

Third parties as required by law

Online identifiers - Internet or other network activity information, including
browsing history, search history, information on a consumer’s interaction with a
website, application, or advertisement

You or your agents

Our service providers

Third-party partners

Identity verification

Prevent fraud or illegal activity

Conduct our marketing activities

Legal and compliance purposes

Everyday business purposes*

Our service providers

Third parties as required by law



III. HOW DO WE MAY USE YOUR INFORMATION

We may use or disclose the Information we collect or you provide as described in
this Privacy Policy:

 * To present our website and its contents to you.
 * To market and promote products or services provided by our Company or
   partners.
 * To provide you with information, products, or services that you request from
   us.
 * To fulfill a purpose as described to you when collecting your Information.
 * To provide you with notices about your account.
 * To carry out our obligations and enforce our rights arising from any
   agreements entered into between you and us.
 * To allow you to participate in interactive features on our website.
 * To improve our website or services.
 * To conduct market research.
 * To fulfill any other purpose for which you provide it, with your consent.

We may use the information we have collected from you to enable us to display
advertisements to our target audiences. Even though we do not disclose your
information for these purposes without your consent, if you click on or
otherwise interact with an advertisement, the advertiser may assume that you
meet the target criteria.


IV. SELLING OR SHARING YOUR INFORMATION

We do not sell your information to third parties. We do not share your
information with third parties for their promotional or marketing purposes. We
may disclose information that we collect, or you provide, as follows:

 * To comply with legal requirements and corporate transactions.
 * To our subsidiaries and affiliates.
 * To contractors, service providers, and other third parties we use to support
   our business.
 * To a buyer or other successor in the event of a merger, divestiture,
   restructuring, reorganization, dissolution, or other sale or transfer of all
   of Company’s assets, whether as a going concern or as part of bankruptcy,
   liquidation, or similar proceeding, in which personal information held by
   Company about our website users is among the assets transferred.
 * To comply with any court order, law, subpoena, or legal process, including to
   respond to any government or regulatory request.
 * If we believe in good faith disclosure is necessary or appropriate to protect
   the rights, property, or safety of our Company, our clients, or others,
   investigate fraud, for national security and/or law enforcement purposes.
 * For any other purpose disclosed by us when you provide the information.

Notwithstanding the above, we may share information that does not identify you
and could not reasonably be used to identify you (including information that has
been aggregated, anonymized, or de-identified) except as prohibited by
applicable law.


V. COOKIES AND TRACKING TECHNOLOGIES

Our Company or third parties we contract with may use persistent identifiers
such as cookies and other tracking technologies to collect certain information
about visitors to our website and interactions with our online content or
applications, including advertisements. The information we collect may be
associated with your personal information or we may collect information,
including information about your online activities over time and across
different websites.

Our cookie compliance policy is based on cookie functionality and intended
purpose, as defined by the following categories:

 * Essential Cookies
   Essential cookies or strictly necessary cookies are cookies that are
   essential for a website to function correctly. These cookies are essential
   for you to browse our website and use its features, such as page navigation
   and accessing secure areas of the site. The website cannot function properly
   without these cookies.
 * Analytics & Customization Cookies
   These cookies analyze usage for site optimization. These cookies collect
   information that is used either in aggregate form to help us understand how
   our website is being used, or to help us customize our website for you.
   Analytics cookies are used to understand how visitors interact with the
   website; they help provide information on metrics such as the number of
   visitors, bounce rate, and traffic source. Customization cookies help us to
   personalize your experience on the website with features like relevant
   content or products you could be interested in based on what you previously
   viewed. These cookies are set by us or by third party providers who may add
   services and features to our website.
 * Advertising Cookies
   These cookies help serve advertising content that is relevant to you. These
   cookies track your online activity to help advertisers deliver more relevant
   advertising, to limit how many times you see an ad, ensuring that ads are
   properly displayed, and in some cases selecting advertisements that are based
   on your interests. These cookies can share that information with other
   organizations or advertisers. Without them you will still see ads, but they
   might not be as relevant to you.
 * Performance & Functionality
   These cookies facilitate measurement and analytics for improved browsing
   experience. These cookies are used to enhance the performance and
   functionality of the website but are non-essential to their use. However,
   their sole purpose is to improve website functions. This includes cookies
   from third-party analytics services that we may use.

We periodically scan and evaluate our Sites for cookie compliance against our
defined policies and to block undesirable cookies. You can manage your cookie
preferences via the banner available on our Sites under the Cookie Preference
option. Please note, that you cannot opt-out from essential cookies to use our
Sites.


VI.SOCIAL MEDIA AND OTHER INTEGRATIONS

Some of our Sites and services may have social media and technology integrations
that are operated or controlled by separate entities. We also may collect
information from third party social media and marketing companies to enhance our
data sets. Some examples include:

 * Links: Our Sites include links that hyperlink to websites, platforms, and
   other services not operated or controlled by us.
 * Liking, Sharing, and Logging-In: We may embed a pixel or SDK on our Sites
   that allows you to “like” or “share” content on, or log in to, your account
   through social media. If you choose to engage with such integration, we may
   receive information from the social network that you have authorized to share
   with us. Please note that the social network may independently collect
   information about you through the integration.
 * Social Media Content: We may offer our content through social media. Any
   information you provide to us when you engage with our social media content
   is treated in accordance with this Policy. Also, if you publicly reference
   our Sites on social media (e.g., by using a hashtag associated with Netsmart
   in a tweet or post), we may use your reference on or in connection with our
   Sites.

Please note that when you interact with other entities, including when you leave
our Sites, those entities may independently collect information about you and
solicit information from you. The information collected and stored by those
entities remains subject to their own policies and practices, including what
information they share with us, your rights and choices on their services and
devices, and whether they store information in the U.S. or elsewhere. We
encourage you to familiarize yourself with and consult their privacy policies
and terms of use.


VI. YOUR CHOICE AND TRANSPARENCY

a. Rights and Choices

Data Privacy Requests

We want you to be in control of how your personal data is used by us. Subject to
local law, you may have the right to be informed of, and request access to, the
personal data we process about you; update and correct inaccuracies in that
information; have the information restricted or deleted; object or withdraw your
consent to certain uses of data; and lodge a complaint with your local data
protection authority. You may also have the right not to be subject to automated
decision-making, including profiling, where it would have a legal or similarly
significant effect on you; and the right to data portability with regard to the
data you provided to us.

Netsmart enables you to exercise those rights in a variety of ways, including
by:

 * Submitting a Data Privacy Request online
 * Emailing us at privacy@ntst.com
 * Writing to us at Netsmart Technologies, Inc., Attn: Privacy Office - 11100
   Nall Ave, Overland Park, KS 66211, United States

When contacting Netsmart and where your issue requires it, we may request more
information from you, such as to verify identity, or indicate that a response
will require additional time. You may at any time refer your complaint to the
relevant regulator in your jurisdiction if you are unsatisfied with a reply
received from us. If you ask us, we will endeavor to provide you with
information about relevant complaint avenues which may be applicable to your
circumstances.

b. California Privacy Disclosure

California residents have a right to knowledge, access, and deletion of their
personal data under the California Privacy Rights Act (“CPRA”). California
residents also have a right to opt out of the sale of their personal data by a
business and a right not to be discriminated against for exercising one of their
California privacy rights. Netsmart does not sell your personal data to anyone
for any purpose and does not discriminate in response to privacy rights
requests.

NWe provide disclosure of our data practices in this Privacy . This includes
what personal data is collected, the source of the personal data, and the
purposes of use, as well as whether Netsmart discloses that personal data and if
so, the categories of third parties to whom it is disclosed.

If you are a California resident and you or your authorized agent, would like to
exercise your rights under the CPRA, requests may be made by:

 * Submitting a Data Privacy Request online
 * Emailing us at privacy@ntst.com
 * Calling us at (800) 842-1973 and select the Privacy Office option
 * Writing to us at Netsmart Technologies, Inc., Attn: Privacy Office - 11100
   Nall Ave, Overland Park, KS 66211, United States

Netsmart may ask you for information which we consider necessary to verify your
identity for security and to prevent fraud. This information may include name,
contact information, and information related to your transaction or relationship
with our Company, but the specific information requested may differ depending on
the circumstances of your request. If you request deletion of your personal
data, please note, that we will both render certain personal data about you
permanently unrecoverable and also de-identify certain personal data.

c. Protection of Personal Information

We have implemented measures designed to secure your information from accidental
loss and from unauthorized access, use, alteration, and disclosure. We use
physical, electronic, and administrative safeguards designed to protect your
information against accidental or unlawful destruction or accidental loss,
damage, alteration, unauthorized disclosure or access. The safety and security
of your information also depends on you. Where we have given you (or where you
have chosen) a password for access to certain parts of our Sites, you are
responsible for keeping this password confidential. We ask you not to share your
password with anyone. We urge you to be careful about giving out information in
public areas of the Sites such as message boards. The information you share in
public areas may be viewed by any user of the Sites,

d. Internal Transfers

We are based in the U.S. and the information we collect is governed by U.S. law.
If you are accessing the Sites from outside of the U.S., please be aware that
information collected through the Sites may be transferred to, processed,
stored, and used in the U.S. Data protection laws in the U.S. may be different
from those of your country of residence. Your use of the Sites or provision of
any information therefore constitutes your consent to the transfer to and from,
processing, usage, sharing, and storage of information about you in the U.S. as
set out in this Privacy Policy.

e. Updates to this Privacy Notice

This Privacy Notice sets out the essential details relating to your personal
data relationship with the Company. From time to time, we may develop new
capabilities, features, or offer additional services which may require we make
material changes to this Privacy Policy. When we do, we’ll let you know by
revising the date this Privacy Notice was last updated on our website. Other
times, we may provide you with additional notice (such as an email) with more
information about the revisions. Unless stated otherwise when we introduce these
new or additional services, they will be subject to this Privacy Notice and
become effective when we post it on our website.


VII. PRIVACY QUESTIONS

If you have any questions regarding this Privacy Notice, privacy related
comments or concerns, or to submit a data privacy request, please contact us at:

 * Submitting a Data Privacy Request online
 * Emailing us at privacy@ntst.com
 * Cal us at (800) 842-1973 and select the Privacy Office option
 * Writing to us at Netsmart Technologies, Inc., Attn: Privacy Office - 11100
   Nall Ave, Overland Park, KS 66211, United States

We will investigate and attempt resolve any concerns regarding use and
disclosure or personal information in accordance with this Privacy Policy and in
accordance with applicable law.

800.842.1973

11100 Nall Ave
Overland Park, KS 66211

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