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Text Content

LIVE DEMO: See how Guided CX works live on August 1, 2023. Register Now.
 * Why Guided CX
 * Solutions
   
   Glance Solutions
   
   Guided CX Platform
   
   Industry-leading human CX.
   
   Guided Customer Support
   
   One-click personal connections.
   
   Guided Onboarding
   
   No more nap-inducing trainings.
   
   Guided Sales
   
   Upgrade your sales meetings.

 * Industries
   
   Industries
   
   Financial Services
   
   Human-guided transactions.
   
   Healthcare
   
   Standout CX for high-stakes moments.
   
   P&C Insurance
   
   Insurance CX with human connection.
   
   Retail
   
   Take your in-person experience online.
   
   SaaS
   
   CX that sells SaaS.
   
   Higher Education
   
   Improve the student experience.

 * Resources
   
   Resources
   
   All Resources
   
   
   
   Guided CX
   
   
   
   Customer Retention
   
   
   
   Digital Transformation
   
   
   
   Case Studies
   
   
   
   Blog
   
   
   
   Technical Resources
   
   Support & Knowledge Base
   
   
   
   Trust & Security
   
   
   
   For Developers
   
   
   
   Integrations
   
   
   
   Featured Resources
   
   A new look for Glance
   
   A message from Tom Martin, CEO
   
   Guided CX
   
   Does your CX have a human connection gap?

 * Partners
 * Company
   
   Company
   
   About Us
   
   See why we're the leader in Guided CX.
   
   Careers
   
   Join our team and build the future of CX.
   
   Leadership
   
   Meet our leadership team.
   
   News
   
   Hear the latest from Glance.

 * 


Get a Demo

GET A DEMO

Select the type of demo you'd prefer:

Schedule a 1-1 demo Join August 1st live demo
Login
 * 


Why Guided CX Solutions

Glance Solutions



Guided CX Platform

Industry-leading human CX.

Guided Customer Support

One-click personal connections.

Guided Onboarding

No more nap-inducing trainings.

Guided Sales

Upgrade your sales meetings.

Industries

Industries



Financial Services

Human-guided transactions.

Healthcare

Standout CX for high-stakes moments.

P&C Insurance

Insurance CX with human connection.

Retail

Take your in-person experience online.

SaaS

CX that sells SaaS.

Higher Education

Improve the student experience.

Resources

Resources



All Resources



Guided CX



Customer Retention



Digital Transformation



Case Studies



Blog



Technical Resources



Support & Knowledge Base



Trust & Security



For Developers



Integrations



Featured Resources



A new look for Glance

A message from Tom Martin, CEO

Guided CX

Does your CX have a human connection gap?

Partners Company

Company



About Us

See why we're the leader in Guided CX.

Careers

Join our team and build the future of CX.

Leadership

Meet our leadership team.

News

Hear the latest from Glance.

Get a Demo Login


GLANCE GUIDED CX

Real human guidance for digital CX

At critical CX moments, customers want to talk to - and be guided by - a real
expert. With Glance Guided CX, your representatives can collaborate with
customers right when they need you most, creating frictionless journeys powered
by human empathy and intelligence.
Schedule a Demo Explore Guided CX



Human Guidance for Digital Spaces


LEARN ABOUT GLANCE'S NEW LOOK

For us, it's more than a logo. Glance CEO Tom Martin shares about our journey
and future.


Human guidance for digital spaces


LEARN ABOUT GLANCE'S NEW LOOK

For us, it's more than a logo. Glance CEO Tom Martin shares about our journey
and future.






WHY IT MATTERS


SAVE THEIR DAY, AND YOUR KPIS

Great customer experience is no longer negotiable. With Glance, you can take
your CX from table-stakes to game-changing.

75% of customers want to interact with a real person more often as technology
improves (PwC)

70% abandon online transactions because of a bad user experience. (PwC)

66% of businesses say they compete solely on CX (Gartner)


HOW IT WORKS


CONNECT WITH YOUR CUSTOMERS – YOUR WAY

Web, mobile, screenshare, cobrowse – with Glance, you’ll always get a secure,
easy-to-use experience that launches from any CRM or CCaaS for your
representatives, and a day-brightening, intuitive experience for customers.

Get on the same page


COBROWSE

Join your customers in any digital space to see, guide, share, and collaborate,
with the ability to gesture at and highlight elements on screen for the
customer, assist in form completion, and more.

Learn More


Fast & Secure


SCREENSHARE

Not all screen share technology is created equal, especially when security is
top of mind. With presence detection within your CRM, launching a secure screen
share session with a customer is just one click away for your representatives.

Learn More


Any Device, Anywhere


MOBILE APP SHARE

Give customers the same powerful cobrowse and screen share experience on your
iOS or Android mobile app. Representatives can see and cobrowse with customers,
no matter the platform they’re using.

Learn More


Be there with them


MOBILE CAMERA SHARE

End users can share their camera to let representatives see what they’re seeing
and help solve issues quickly. Mobile camera share is great for technical
troubleshooting, verification, or diagnosis in the same secure Glance platform
your representatives know and trust.

Learn More



HUMANIZING DIGITAL EXPERIENCES ACROSS MILLIONS OF CX INTERACTIONS

CX industry leaders choose Glance Guided Customer Experience for:


CUSTOMER SUPPORT

Stand out with customer service and support from a real person, improve customer
retention, and watch your KPIs overperform.

Learn more


SALES

Accelerate your sales cycle by delivering dynamic, interactive sales demos and
advisory sessions.

Learn more


TRAINING

Go from basic onboarding to white-glove, hands-on training and support that
helps them realize speed to value and improves retention.

Learn more


MOBILE SUPPORT

Make sure your customers feel supported no matter where they work with you, with
brand-building mobile app and camera sharing.

Learn more


TRANSACTIONS

Boost conversions, offer hands-on guidance and personal shopping, and offer
in-context, in-the-moment expertise inside your website or app.

Learn more


ADVISORY SERVICES

Help customers navigate complex life decisions and difficult processes with
advice from an expert they can trust - you.

Learn more


OUR INDUSTRIES


IF YOUR BRAND IS UNIQUE, YOUR CX SHOULD BE, TOO.

Human connections in digital spaces transform CX for the world’s leading brands.
See how Glance powers better CX in:

Financial Services Healthcare SaaS Retail

FINANCIAL SERVICES


TRANSFORM TRANSACTIONS

Trust and communication are at the heart of better customer experiences in
banking and wealth management. See how Glance delivers both for financial
services organizations.

Learn More


GLANCE FOR HEALTHCARE


STRESS-FREE CLAIMS MANAGEMENT

Navigating a complex healthcare and health insurance landscape can be one of the
most stressful parts of life – and nothing improves it more than a supportive,
human voice on the other end of the process. 

Learn More


GLANCE FOR SOFTWARE


HUMAN CX FOR SOFTWARE

From better sales and onboarding to personalized customer success management,
SaaS companies use Glance Guided CX for end-to-end human guidance.

Learn More


GLANCE FOR RETAIL


DIGITAL THAT FEELS IN-PERSON

Innovative digital + human experiences are transforming retail, and Glance is
right there alongside leading retail companies to keep personal touchpoints
consistent across all channels. 

Learn More



TECHNOLOGY ECOSYSTEM & INTEGRATIONS

Glance continuously evolves our technology ecosystem, making it easy for
partners to include Glance Guided CX solutions when selling, implementing, or
supporting complementary products and services. Our open APIs and SDKs enable
integration with any CRM, agent desktop, contact center, or CX technology.

Featured out-of-the-box integrations are not limited to but include:




THE PROOF


DON’T JUST TAKE IT FROM US


Customer Stories


ELEVATED CUSTOMER EXPERIENCE FOR TOP ENTERPRISES

Glance is road-tested at scale for large and growing CX industry leaders.

Read all Case Studies

CASE STUDY


TRUCKSTOP.COM DELIVERS PREMIUM CUSTOMER CARE WITH GLANCE

Glance removed friction from Truckstop.com’s agent and customer interactions,
resulting in shorter service calls, better user training, and happier customers.

Read more

CASE STUDY


GLANCE MAKES CUSTOMER CONSULTATIONS LESS TAXING FOR INTUIT

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax®
customers.

Read more

CASE STUDY


MINDBODY LIFTED CUSTOMER SATISFACTION & PRODUCT ADOPTION WITH GLANCE

Glance helped MINDBODY knock down barriers to communication between agents and
customers.

Read more



SEE IT LIVE


JOIN YOUR CUSTOMERS INSIDE YOUR DIGITAL SPACES



Set your digital customer experience apart from the rest with Glance Guided CX.
Get a Demo

Real human guidance for digital CX

Get a Demo

SOLUTIONS

Guided CX Platform Guided Customer Support Guided Sales Guided Onboarding
Professional Services

RESOURCES

Blog Case Studies Trust & Security Integrations For Developers

COMPANY

Careers Support Contact Us News Partners


SOLUTIONS

Guided CX Platform Guided Customer Support Guided Sales Guided Onboarding
Professional Services

RESOURCES

Blog Case Studies Trust & Security Integrations For Developers

COMPANY

Careers Support Contact Us News Partners

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