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 * Solutions
   
   CUSTOMER SUPPORT
   
   
   SAAS CUSTOMER EXPERIENCES ARE GARBAGE. LETS FIX YOURS TODAY!
   
   Our conversational AI handles up to 70% of your customer requests while
   drastically reducing costs and improving customer satisfaction.
   Learn more
   
   
   SALES
   
   
   TURBOCHARGE YOUR

   SALES PIPELINES WITH AI
   
   Our conversational AI engages with your website visitors and prospects and
   guides them into revenue opportunities. Instantly, consistently and 24/7.
   
   Learn more
   
 * Integrations
   
   CUSTOMER SUPPORT PLATFORMS
   
   ZENDESK
   
   HUBSPOT
   
   FRESHDESK
   
   INTERCOM
   
   More integrations
   
   CHANNELS
   
   SHOPIFY
   
   GORGIAS
   
   KAYAKO

 * Pricing
 * Blog
 * Careers


X

Book a Demo
 * Solutions
   
   CUSTOMER SUPPORT
   
   
   SAAS CUSTOMER EXPERIENCES ARE GARBAGE. LETS FIX YOURS TODAY!
   
   Our conversational AI handles up to 70% of your customer requests while
   drastically reducing costs and improving customer satisfaction.
   Learn more
   
   
   SALES
   
   
   TURBOCHARGE YOUR

   SALES PIPELINES WITH AI
   
   Our conversational AI engages with your website visitors and prospects and
   guides them into revenue opportunities. Instantly, consistently and 24/7.
   
   Learn more
   
 * Integrations
   
   CUSTOMER SUPPORT PLATFORMS
   
   ZENDESK
   
   HUBSPOT
   
   FRESHDESK
   
   INTERCOM
   
   More integrations
   
   CHANNELS
   
   SHOPIFY
   
   GORGIAS
   
   KAYAKO

 * Pricing
 * Blog
 * Careers


X

Book a Demo
 * Solutions
   * Customer Support
   * Sales
 * Integrations
   * Zendesk
   * Kayako
   * Gorgias
   * Freshdesk
   * Intercom
   * Shopify
   * Hubspot
 * Pricing
 * Blog
 * Careers

Menu
 * Solutions
   * Customer Support
   * Sales
 * Integrations
   * Zendesk
   * Kayako
   * Gorgias
   * Freshdesk
   * Intercom
   * Shopify
   * Hubspot
 * Pricing
 * Blog
 * Careers

 * Solutions
   * Customer Support
   * Sales
 * Integrations
   * Zendesk
   * Kayako
   * Gorgias
   * Freshdesk
   * Intercom
   * Shopify
   * Hubspot
 * Pricing
 * Blog
 * Careers

Menu
 * Solutions
   * Customer Support
   * Sales
 * Integrations
   * Zendesk
   * Kayako
   * Gorgias
   * Freshdesk
   * Intercom
   * Shopify
   * Hubspot
 * Pricing
 * Blog
 * Careers


ADVANCED AND CUSTOMIZED AI FOR SUPPORT TEAMS

 * Our AI handles up to 70% of your customer requests. Instantly, consistently
   and round the clock.
 * We empower each member of your team to be 5x more productive.
 * Experience dramatic improvements in customer satisfaction and reduced costs.

Speak to an AI Expert



TRUSTED BY INDUSTRY LEADERS

Top businesses use Auralis to elevate their customer support and optimize
support operations.



AURALIS IN ACTION

See what you can practically do with Auralis to scale your customer service
without scaling support costs



LIVE CHAT AGENT

Your customers can get information and context driven solutions round the clock.


HELPDESK ASSISTANT

Draft replies, triage tickets, get macro suggestions and sync ticket summaries
with your CRM.


QUALITY AUDITOR

Audit every ticket and make sure your responses are consistent, accurate and
helpful


CX COACH

Offer real time training and insights to the agent from your internal training
material


INSIGHTS ANALYST

Analyze sentiment, iQS CSAT and other key metrics with out-of-the-box reporting.


THE AURALIS ADVANTAGE

See why our clients, from startups to global leaders, trust Auralis to optimize
support operations.
 * We extract and clean up your data
 * We train our AI models on your data
 * We integrate with your existing systems
 * We monitor the models for quality
 * We maintain the model over time




SUCCESS STORIES

We have transformed customer support experiences for businesses around the
world. Hear from the companies that have transformed their support with Auralis.

Since implementing Auralis, our first-response resolutions have skyrocketed. The
bot is intuitive, learns quickly, and integrates seamlessly with our existing
tools. We’ve reduced manual escalations by 45%, and the automation has allowed
us to expand our service hours without additional staff


30%



decrease in repetitive tickets


6.5X



ROI in 3 months


JAKOB INGEMANN

Sprint365

The AI-powered agent from Auralis has not only improved our customer experience
but also reduced our operational costs by 40%. It’s a must-have for any
customer-centric company. Our customers appreciate the faster service and we’ve
seen that team efficiency has improved across the board.


38%



reduction in operational costs


55%



boost in first-contact resolution rate


MORGAN S.

VP, TouchPoint Software

With Auralis handling the bulk of our tickets, our team can now focus on more
complex cases, leading to higher customer satisfaction and retention rates. I
highly recommend Auralis to any growing company. We’ve seen a 30% reduction in
workload for agents, which has boosted morale and decreased turnover.


33%



reduction in ticket handling time


65%



boost in first-response resolutions


DANIEL

CEO, Delta Rapid 3D

Since implementing Auralis, our first-response resolutions have skyrocketed. The
bot is intuitive, learns quickly, and integrates seamlessly with our existing
tools. We’ve reduced manual escalations by 45%, and the automation has allowed
us to expand our service hours without additional staff


30%



decrease in repetitive tickets


6.5X



ROI in 3 months


JAKOB INGEMANN

Sprint365

The AI-powered agent from Auralis has not only improved our customer experience
but also reduced our operational costs by 40%. It’s a must-have for any
customer-centric company. Our customers appreciate the faster service and we’ve
seen that team efficiency has improved across the board.


38%



reduction in operational costs


55%



boost in first-contact resolution rate


MORGAN S.

VP, TouchPoint Software






INTEGRATES WITH THE TOOLS YOU ALREADY USE

Whether it’s videos, CRMs, e-commerce, or customer support tools, Auralis
enhances your workflow by integrating
with all major platforms. Any platform with an API can be integrated with
Auralis




WE COMPLETELY TAKE CARE OF SETUP, TRAINING AND CONFIGURATION OF YOUR AI POWERED
SUPPORT ENGINE. SPEAK TO ONE OF OUR EXPERTS TO GET STARTED

Schedule Consultation


INSTANT BENEFITS

Setting up and integrating Auralis is quick and easy, these benefits and the ROI
last forever


INCREASED CUSTOMER SATISFACTION

Better, faster responses create happier customers


AMPLIFY AGENT PERFORMANCE

Offer next-best actions and real-time recommendations


QUALITY ALL THE WAY

Ensure responses from your team and AI are of high qualiity


UNFAIR SCALING ADVANTAGE

Scale your business without scaling your support team


DECREASED HANDLE TIME

Reduce wait times while Increasing case deflections


24/7 SUPPORT

Have agents available round the clock, even on weekends


CONVERT QUERIES TO INSIGHTS

Summarize all queries into actionable insights instantly


MULTI LINGUAL

Answer in any language your customer needs help in


AGENT HANDOFF

Connect directly to a human for complex issues


SECURE, PRIVATE AND COMPLIANT

We adhere to the strictest standards for data protection and privacy. 
 360°
Security for Complete Peace of Mind
 * All sensitive data and PII is pre processed out
 * On premise, self hosted option available
 * Enterprise grade security without compromise

 * Multiple AI trust layers at every stage
 * Guardrails for your data across the stack
 * Built from scratch on security, trust and transparency


GDPR


SOC 2 TYPE II


ISO 27001


HIPAA


INDUSTRIES WE SERVE

Auralis is more than a text based chat bot, it is an intelligent AI Assistant
that becomes a part of your business and gets better as you train it.


BANKING, FINTECH & INSURANCE

Auralis helps banking institutions, insurance and fintech companies maintain
top-tier service while reducing operational costs.
 * Provide 24/7 assistance for common queries across products
 * Help customers make informed decisions quickly with recommendations.
 * Assist internal teams and increase overall operational efficiency.
 * Reduce the burden on human agents.




LOGISTICS AND SUPPLY CHAIN

Auralis helps logistics and supply chain companies streamline operations,
enhance tracking, and improve customer communication while cutting operational
costs.
 * Provide instant assistance for common queries on shipments, deliveries, and
   tracking.
 * Automate order processing, inventory management, and status updates.
 * Offer real-time tracking and delay notifications for customers and internal
   teams.
 * Streamline vendor and supplier communication with automated updates.


SOFTWARE AND SAAS

Auralis helps software and SaaS companies improve customer support, automate
workflows, and scale efficiently while reducing operational costs.
 * Round the clock assistance for troubleshooting, onboarding, and usage
   queries.
 * Automate ticket management and escalation for faster resolution.
 * Offer personalized product recommendations based on user behavior.
 * Streamline subscription management and billing queries.




HEALTHCARE AND MEDICAL

Auralis helps healthcare providers streamline patient support, manage
appointments, and automate administrative tasks while reducing operational
costs.
 * Provide assistance for appointment scheduling and non critical medical
   queries.
 * Automate patient intake, billing, and insurance claim processes.
 * Offer personalized recommendations based on patient data.
 * Streamline communication between patients, doctors, and support staff.


GOVERNMENT AND UTILITIES

Auralis helps government and utility services improve citizen engagement,
automate processes, and enhance service delivery.
 * Provide 24/7 assistance for inquiries about services, bills, and more.
 * Automate application processing and service requests.
 * Offer real-time updates on service outages and maintenance schedules.
 * Assist with internal reporting and data management for better
   decision-making.




RETAIL AND ECOMMERCE

Auralis helps retail and e-commerce companies enhance customer support,
streamline order management, and improve shopping experiences while reducing
operational costs.
 * Provide 24/7 assistance for order tracking, returns, and product inquiries.
 * Offer personalized product recommendations based on customer preferences.
 * Streamline the checkout process and handle payment-related queries.
 * Assist with customer feedback collection and analysis.

Increase customer satisfaction while decreasing support costs with Auralis


+35%

BETTER CSAT SCORES


+350%

FASTER HANDLE TIMES


+47%

SWIFTER AGENT RAMP

Speak to an AI Expert


THE AURALIS STORY


“THIS SUCKS LESS, BUT IS STILL NOT GOOD ENOUGH”


“THIS SUCKS LESS, BUT IS STILL


NOT GOOD ENOUGH”

These are the exact words of a client after we tried out almost 23 generic AI
chatbots to handle simple and repeated customer interactions. Most generic AI
chatbots that we tried out there simply don’t cut it, the quality is very poor,
in many cases the responses are junk and the bots are not trainable. They are
fine for free or hobby products where a few bad answers don’t matter but not
suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful
we needed the following components

 * Data pipelines that keeps information the AI uses in sync with the source and
   squeaky clean for ML training
 * A simple user friendly way of teaching and correcting the AI when it makes
   mistakes
 * Audit modules that monitor response quality and improves it over a period of
   time as new data comes in
 * Integrations with 100s of CRM and Helpdesk systems out there for user context
 * Managing changes to pre-trained models when the underlying data or business
   logic changes

Our AI agents can’t be created in 5 minutes, they take time and effort. Once
done however, the results are demonstrably better than using anything out there
in the market. We’ve actually tested this against solutions that cost 10x more.
We even encourage our customers to try other solutions alongside to see the
Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases
where a human agent was needed or where the response was simply not good enough.
We also understand that most businesses don’t have the time to set up, train,
test and monitor the AI agent. That’s when we came up with our unique done for
you AI transformation service where we take care of everything and you can enjoy
the results.


LET'S PUT AI TO WORK FOR YOUR COMPANY TODAY !

Read less
Read more



PRODUCT HIGHLIGHTS

The core features of Auralis that makes it a powerhouse for your support team


CONNECT WITH YOUR TOOLS,
USE EXISTING DATA

 * Integrates with all modern support systems and tools
 * Learns from your knowledge bases, past tickets and mutliple other data
   sources
 * Data is always in sync and up to date including documents and videos


SUPPORT CUSTOMERS REAL-TIME, REGIONALLY AND RELEVANTLY

 * 24/7 support in 100+ languages for your customers
 * Deliver high quality answers from multiple sources
 * Consistent brand voice and tone across all channels




TURBOCHARGE EVERY MEMBER OF YOUR TEAM

 * AI can draft responses, suggest macros and coach agents in real time
 * Audits for all your tickets to ensure high quality responses
 * Correct answers on the fly to improve accuracy


ANALYZE DATA TO BETTER SERVE CUSTOMERS

 * Identify root causes of issues with data
 * Analyze sentiment, intent, and tone at scale
 * Make CX your competitive advantage


Speak to an AI Expert


LATEST BLOG POSTS

 * Articles


HOW AI CO-PILOTS REDUCE AGENT WORKLOAD AND STRESS

Explore how AI co-pilots reduce workload and stress in support teams, allowing
agents to focus on high-value tasks.
 * Oct 31, 2024
 * 7 min read

 * Articles


AI AND CYBERSECURITY: HOW TO SAFEGUARD CUSTOMER SUPPORT INTERACTIONS

Learn how AI and Cybersecurity combine to protect customer data, prevent
breaches, and enhance support systems for a secure and seamless experience
 * Oct 28, 2024
 * 7 min read

 * Articles


HOW TO LEVERAGE AI-DRIVEN INSIGHTS FOR SMARTER CUSTOMER INTERACTIONS?

Unlock the power of AI driven customer support insights to boost efficiency,
reduce response times, and enhance customer satisfaction. Discover data-driven
support solutions tailored to elevate your CX strategy
 * Oct 25, 2024
 * 6 min read

 * Articles


HOW AI CO-PILOTS REDUCE AGENT WORKLOAD AND STRESS

Explore how AI co-pilots reduce workload and stress in support teams, allowing
agents to focus on high-value tasks.
 * Oct 31, 2024
 * 7 min read

 * Articles


AI AND CYBERSECURITY: HOW TO SAFEGUARD CUSTOMER SUPPORT INTERACTIONS

Learn how AI and Cybersecurity combine to protect customer data, prevent
breaches, and enhance support systems for a secure and seamless experience
 * Oct 28, 2024
 * 7 min read

 * Articles


HOW TO LEVERAGE AI-DRIVEN INSIGHTS FOR SMARTER CUSTOMER INTERACTIONS?

Unlock the power of AI driven customer support insights to boost efficiency,
reduce response times, and enhance customer satisfaction. Discover data-driven
support solutions tailored to elevate your CX strategy
 * Oct 25, 2024
 * 6 min read

 * Articles


HOW AI CO-PILOTS REDUCE AGENT WORKLOAD AND STRESS

Explore how AI co-pilots reduce workload and stress in support teams, allowing
agents to focus on high-value tasks.
 * Oct 31, 2024
 * 7 min read

 * Articles


AI AND CYBERSECURITY: HOW TO SAFEGUARD CUSTOMER SUPPORT INTERACTIONS

Learn how AI and Cybersecurity combine to protect customer data, prevent
breaches, and enhance support systems for a secure and seamless experience
 * Oct 28, 2024
 * 7 min read

 * Articles


HOW TO LEVERAGE AI-DRIVEN INSIGHTS FOR SMARTER CUSTOMER INTERACTIONS?

Unlock the power of AI driven customer support insights to boost efficiency,
reduce response times, and enhance customer satisfaction. Discover data-driven
support solutions tailored to elevate your CX strategy
 * Oct 25, 2024
 * 6 min read



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 * Customer Support
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ABOUT

 * About Auralis
 * Team
 * Blog
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 * About Auralis
 * Team
 * Blog
 * Careers


INTEGRATIONS

 * Zendesk
 * Freshdesk
 * Intercom
 * Hubspot
 * Shopify
 * Gorgias

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 * Intercom
 * Hubspot
 * Shopify
 * Gorgias


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