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IT ALERT MANAGEMENT SOFTWARE
MINIMIZE BUSINESS DOWNTIME AND ACCELERATE ISSUE RESOLUTION BY INFORMING MORE
THAN 1,000 PEOPLE IN 1 MINUTE
GET DEMO
WHY IS IT ALERTING CRUCIAL?
Downtime is expensive – it’s estimated that the average cost for a company is
somewhere in the order of $5,600 to $9,000 a minute. So the quicker you can
identify issues and let people know about them, the less impact there will be on
your bottom line.
COMMUNICATION IS A KEY
Communication is important: by keeping employees informed, they’ll know what
actions they can take during the incident to keep up productivity, meet goals
and objectives and avoid mistakes.
HOW DESKALERTS HELPS TO REDUCE THE NEGATIVE IMPACT OF DOWNTIME
Spend less time on communications and more time on issue resolution – and keep
your users happy in the process!
INFORM AFFECTED USERS IMMEDIATELY VIA MULTIPLE CHANNELS
Alert management software can distribute important messages throughout your
organization fast.
This enables the IT team to get on with the job of restoring systems so that
things can get up and running and people can get back to work as quickly as
possible.
In addition, IT alerting lets key members of staff learn about incidents and
outages immediately so that they can begin working on a resolution.
This, combined with a fast way to communicate with employees and other
stakeholders throughout the organization, ensures the process is transparent.
DIVERT FOCUS TO PROBLEM SOLVING FOR SPEEDY RESOLUTION
When there’s an incident, the IT team is freed up to focus on the task a hand:
resolving the issue. DeskAlerts sends messages to all affected users, letting
them know there is a problem. This means the staff won’t be fielding multiple
calls on the same issue.
You also won’t have to make calls to notify affected individuals. You’ll also
have peace of mind that people have read your messages as they have to provide
an acknowledgment.
NEVER MISS AN INCIDENT
DeskAlerts can be integrated with other software so that when there is an IT
issue, it will send automated alerts.
This means that you don’t need to devote dedicated IT resources to monitoring
systems and recesses: the automated notification eatery does the job for you.
When there’s an issue, automated alerts are sent to IT staff. Automated
notifications are a proven tool that is invaluable for issues management and
will quickly deliver a recognizable return on investment by reducing the
response time for IT incidents.
BE BETTER PREPARED FOR INCIDENT RESPONSE
Save time by being prepared ahead of time, wherever possible:
* Prepare message templates in advance
* Inform staff about planned maintenance
* Educate employees about what to do in an outage via quizzes
* Gather feedback using surveys following an incident to make improvements next
time
TRY DESKALERTS TO DISCOVER ALL ITS BENEFITS
DeskAlerts is an internal communication solution that will overhaul your
internal communication methods. Replace ineffective channels, such as email,
with modern digital channels that guarantee 100% readership and acknowledgment
rates.
GET DEMO
DESKALERTS FEATURES FOR EFFICIENT IT ALERTING
POP-UP ALERT
a text window that appears on the computer screen above any other windows – an
excellent way to deliver crucial information
DESKTOP TICKER
a scrolling band of text on the bottom of the screen that updates users about
the status of current issues, prevents rumors and calls to the IT HelpDesk
SCREENSAVER
inform staff about planned maintenance and also deliver educational material to
users
MOBILE APP
helps to reach people who aren’t in the office or don’t use computers all the
time
STATISTICS
Control who sees the messages, when and how often you can target specific
audiences, schedule in advance and set times for recurrence to guarantee your
messages will be seen and drive engagement.
WHAT OUR CUSTOMERS SAY
> “We use DeskAlerts for IT Services notices and general organisation notices.”
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
HEALTHCARE, GREAT BRITAIN
★★★★★
> “With DeskAlerts notifications in place, Baxalta has a robust channel for
> communicating the critical information to their employees. IT department uses
> it to deliver targeted notifications about system outages/recoveries and
> planned downtimes, making sure that messages will only be delivered to
> departments affected.”
SHIRE
PHARMACEUTICALS, AUSTRIA
★★★★★
> “University uses DeskAlerts to give customers updates regarding IT services.
> DeskAlerts preempts unnecessary helpdesk calls by keeping all customers
> informed.”
ST GEORGE'S UNIVERSITY OF LONDON
EDUCATION, GREAT BRITAIN
★★★★★
BENEFITS OF USING DESKALERTS AS AN IT ALERTS SOFTWARE SYSTEM:
Faster resolution of IT incidents
Reduce communication fatigue levels
Users will be more informed and happier
Less unplanned IT work
Improve the IT department’s internal reputation
APPROVED BY OUR CUSTOMERS
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FREQUENTLY ASKED QUESTIONS
* WHAT IS IT ALERTING SOFTWARE?
IT alerting software is a system that helps you monitor your IT systems and
automatically sends notifications to IT staff if there is an issue affecting
system performance or systems go offline. This type of alerting system will
let you identify and resolve issues quickly and free up IT resources.
* HOW TO SET UP IT ALERTING SOFTWARE?
IT alerting software can be integrated with your existing systems to send
automated notifications when an incident or issue requires further
investigation.
* WHAT IS THE PRICE FOR IT ALERTING SOFTWARE?
There are different alert management systems on the market with different
features and different licensing models. Some alert software’s price may vary
depending on how many users you have.
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Sep 12, 2022by Caroline Duncan
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Aug 31, 2022by Caroline Duncan
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Get in touch.
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