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1060 bookmark(s) - Sort by: Date ↓ / Title / Voting /

 1.  Mopinion launches Tech Talk with Co-Founder Udesh Jadnanansing on ClickZ
     Exciting news! Mopinion has just released a brand new clip for ClickZ’s new
     video series – Tech Talks. In the series, senior leadership members from
     leading and innovative marketing technologies identify key market problems
     their software solves, how their software addresses this problem and what
     impact the software has on the market. In other words, an ‘under the hood’
     look at the technology.
     https://mopinion.com/en/mopinion-launches-tech-talk-on-clickz/
     Tags: marketing technology, customer experience, cx by tjeerdtraats
     (2020-09-04)
     Comments - Voting 0
 2.  10 Ways Consumer Insights Help Improve The Customer Experience
     Consumer insights have moved on from just supporting data for product
     improvement to being a core part of the strategic agenda at
     consumer-centric firms. As per market research, consumer insights have now
     become a top priority for as much as 80% of executives of large consumer
     products organizations. Consumer insights are key to understanding customer
     experience that enables marketers to direct and plan their product and
     marketing mix.
     https://www.customerexperienceupdate.com/customer-experience/?open-article-id=13846160&article-title=guest-post--10-ways-consumer-insights-help-improve-the-customer-experience&blog-domain=hyken.com&blog-title=shephyken/
     Tags: customer experience, cx, customer feedback by tjeerdtraats
     (2020-09-02)
     Comments - Voting 0
 3.  5 Strategies for CX Excellence
     After writing my book, Listen or Die, which outlined 40 lessons that turns
     customer feedback into gold, I often got the question: "what are the small
     handful of strategies that provide the biggest impact or provide the most
     insight on driving CX excellence?"
     https://www.peoplemetrics.com/blog/5-strategies-for-cx-excellence/
     Tags: cx, customer experience, customer feedback by tjeerdtraats
     (2020-09-02)
     Comments - Voting 0
 4.  The State of Customer Experience (CX) in 2020
     It’s mid-2020 and we’re still in the midst of a raging Coronavirus
     pandemic, which has greatly affected the lives and livelihood of people and
     businesses all across the globe. That being said, this pandemic will likely
     also have a lasting impact on the state of the customer. In other words,
     when things ‘return to normal’, it won’t necessarily be ‘normal’…
     https://mopinion.com/en/state-of-customer-experience-cx-in-2020/
     Tags: cx, customer experience, customer feedback by tjeerdtraats
     (2020-09-02)
     Comments - Voting 0
 5.  Mopinion’s 2020 User Experience (UX) Insights Software Landscape
     Introducing Mopinion’s 2020 edition of the User Experience (UX) Insights
     software landscape. For this landscape, we’ve gathered over 30+ UX Insights
     software from 3 key categories in this space.
     https://mopinion.com/en/mopinion-user-experience-ux-insights-software-landscape/
     Tags: user experience, cx, ux, user feedback by tjeerdtraats (2020-09-02)
     Comments - Voting 0
 6.  How to Bridge the Gap for CX Across the Organization
     Even though there’s been much progress, customer experience (CX) still
     needs to earn a seat at the table. Often, it’s dismissed as a
     nice-to-have—instead of being considered a key business strategy and
     discipline—because most leaders throughout the organization don’t have
     insights or understanding about what the CX team does and how it impacts
     the bottom line.
     https://www.customerexperienceupdate.com/?open-article-id=14071490&article-title=how-to-bridge-the-gap-for-cx-across-the-organization&blog-domain=getfeedback.com&blog-title=getfeedback/
     Tags: customer-engagement, customer-feedback, customer-experience by
     tjeerdtraats (2020-07-13)
     Comments - Voting 0
 7.  How Can a Cloud Contact Centre Help You Successfully Navigate Economic
     Uncertainty?
     What will keep your contact centre running smoothly, even when your agents
     must work-from-home and your customers have more questions than ever
     before? Keeping your organisation focused on remote service excellence,
     continuity and financial stability will have your customers — and your
     agents — as satisfied as ever.
     https://www.customerexperienceupdate.com/?open-article-id=14097418&article-title=how-can-a-cloud-contact-centre-help-you-successfully-navigate-economic-uncertainty-&blog-domain=niceincontact.com&blog-title=nice-incontact/
     Tags: customer-engagement, customer-satisfaction, cloudcontact,
     customer-experience by tjeerdtraats (2020-07-13)
     Comments - Voting 0
 8.  Employee in the Spotlight: Kevin Drinkwaard
     Welcome to the July edition of Mopinion’s Employee in the Spotlight! This
     blog series gives readers an inside look at who we are and how our
     employees contribute to our company culture. Last month we shined the light
     on our brand new Customer Success Manager Saskia Clappers. Fairly new to
     the team, she had a lot of interesting insights and things to share about
     her experience thus far at Mopinion. So this month, we’ve decided to hop on
     over to another department and highlight a special member from our Sales
     team, Kevin Drinkwaard. Here’s his story…
     https://mopinion.com/employee-in-the-spotlight-kevin-drinkwaard/
     Tags: company, digital feedback, specialist, employee in the spotlight,
     team by tjeerdtraats (2020-07-13)
     Comments - Voting 0
 9.  Mopinion addresses needs of growing global customer base with ISO 27001
     certification
     At Mopinion, we are committed to providing our customers with the data and
     security assurance they need to be confident in doing business with us.
     Obtaining compliance with the ISO 27001 standard perfectly validates this
     commitment to our customers, while simultaneously providing transparency
     around data security processes. That is why we are pleased to share that on
     June 18th 2020, Mopinion was awarded ISO 27001:2017 certification.
     https://mopinion.com/mopinion-iso-27001-certification/
     Tags: brand compliance, certification, data, iso 27001, security by
     tjeerdtraats (2020-07-06)
     Comments - Voting 0
 10. Why feedback is essential to your CRO strategy
     We are currently in the midst of a very unusual situation. The ongoing
     global crisis has left many companies searching for ways to attract new
     customers while also holding on to existing ones. This situation has – as a
     result – means that now is a more critical time than ever for these same
     companies to distinguish themselves from the competition. Just recently, we
     had a video call with CRO specialist Martin van Kranenburg to discuss
     conversion optimisation in 2020, how this will be affected and what
     businesses can do to stay ahead.
     https://mopinion.com/why-feedback-is-essential-to-your-cro-strategy/
     Tags: ab testing, cro, customer feedback, experimentation by tjeerdtraats
     (2020-07-06)
     Comments - Voting 0



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