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SCOTT JENSON


EXPLORING THE WORLD BEYOND MOBILE

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March 26, 2024
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SOTTO VOCE

“AI” and “The Cloud” are both hot topics, but couldn’t be more different. AI is
new, unproven, and surrounded by hyperbole, whereas “The Cloud” is older,
established, and broadly accepted. But online, criticism is mounting against
both, not so much for the technology itself but for its misuse. Instead of
waiting for big tech to […]

September 22, 2023
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THE INVISIBLE PROBLEM

Whenever I explain my research at Google into mobile text editing, I’m usually
met with blank stares or a slightly hostile “Everyone can edit text on their
phones, right? What’s the problem?” Text editing on mobile isn’t ok. It’s
actually much worse than you think, an invisible problem very few appreciate. I
wrote this post […]

February 22, 2023
 * Article


GUIDELINES FOR DISCUSSING UX

A short and simple set of  guidelines to encourage better UX discussions. This
(or a variation) could be posted near your code of conduct in your repos. It’s
not a silver bullet, but allows teams to level up how they discuss UX. (It helps
in discussing other things too!)  1. Focus on the target audience […]

February 6, 2023
 * Article


DESIGN CAN BE FREE (PART 3)

This is the third in a series. The first two showed how confusing products could
be fixed with fairly simple changes. It’s often possible to significantly
improve a product even using the same hardware. This one tackles a much trickier
problem: improving the quality of hardware. The majority of the terrible
products I’ve discussed used […]

January 24, 2023
 * Article


DESIGN CAN BE FREE (PART 2)

My last post was on how ‘smart devices’ create overly complex designs by
throwing in too many features and misusing their hardware. It showed how great
design doesn’t need to be fancy. Design, in fact, can be free. This post wants
to push those assumptions a bit, redesigning a product two ways: a modest
improvement […]

January 15, 2023
 * Article


DESIGN CAN BE FREE

As consumer devices get ‘smart’, they tend to sprout a large number push
buttons. It’s almost cliche at this point to complain about them. The tiny
buttons, hidden modes, and Konami Code interaction encourages mistakes and
forces frequent trips to the user manual. Of course, they are survivable, but we
don’t like them. As a […]

December 28, 2021
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A UX DESIGNER WALKS INTO A TESLA BAR

I borrowed a friend’s Tesla 3 yesterday. About 5 minutes into the ride, the
windshield started fogging up. I couldn’t find the defroster on the large
control screen Teslas are so famous for. In desperation, I tapped the CAR icon
but that took me to the settings screen which ended up being a dead end. […]

September 13, 2021
 * Article


THE PRESENT NEEDS FILES

My last post “The Future Needs Files” clearly touched a nerve. The comments
covered concerns well beyond what I intended. This amazing energy shows how
fundamental and impassioned we are when it comes to “storing my data”.  However,
I made a mistake by titling my post “The Future needs FILES” as several assumed
I meant some […]

August 30, 2021
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THE FUTURE NEEDS FILES

For many mobile users, files are like dinosaurs, a holdover from the bygone
desktop era. Sure, they “work” but, they’re mostly there because, you know,
ancient history. I’ve discussed this issue for the last 2 years and I usually
get some version of “get over it grandpa”.  I’m not here to tell you exactly
what […]

August 24, 2021
 * Article


THINKING WITH YOUR HANDS

UX is less about technique and more about teamwork. Getting everyone to agree on
a common goal is where the real magic lives. But too often UX designers
inadvertently sabotage that teamwork. Not intentionally, it’s just that, as a
group, we UX designers have strong opinions that sometimes rub our teammates the
wrong way. It’s […]


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Scott Jenson (@scottjenson@social.coop)