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GE ACHIEVES LEAN EFFICIENCY IN MILWAUKEE FACILITY

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THE TASK: DELIVERING MEDICAL EQUIPMENT 

GE Healthcare’s 280,000 square foot facility in Milwaukee is a mega center for
medical equipment repairs. Multiple U.S.-based repair operations have
consolidated into this site, and it now functions as a showcase for the use of
advanced technology to improve process in material handling. The facility
upholds lean manufacturing principles as a way to achieve their mission: to
provide customers with reliable, consistent, fast and quality repairs so that
hospitals can restore operations quickly and focus on providing the best patient
care. For this reason, efficiency must be at the core of all operations. 

In previous repair centers technicians pushed carts to move equipment between
repair cells, shipping and other technicians. This manual process worked in
batches, making material flow inefficient. Finished repairs would be added to
other types of equipment on the nearest cart, which was pushed around to pick up
other finished repairs before proceeding to shipping. The time taken for
finished repairs to reach shipping was dependent on what other types of
equipment were in for repair, which led to delays. 

Additionally, other facilities suffered from wasted floor space due to the need
for bulky carts and fixed infrastructure. This reduction of productive
floorspace decreased the number of repair cells and limited throughput. GE
needed a better material handling solution that fit the demands of their team.

“We needed to find an on-demand solution for moving materials throughout the
facility,” says Patricio Espinosa (Director, Americas Repair Operations, GE
Healthcare). “OTTO Inventory Movement Platform is a perfect solution because it
gets materials where they need to be, when they need to be there.”

Today, OTTO's software and OTTO 1500 autonomous mobile robots are used to
deliver parts for over 2,000 medical equipment repairs per week. 


THE SOLUTION: MOVING TO LEAN MANUFACTURING PRINCIPLES

Implementing the OTTO Inventory Movement Platform enabled the repair center to
improve their material flow and find new efficiencies in the repair process.
Instead of batching parts to travel in a variety of directions, the automated
material handling solution enables pull-type supply chain management. Repairs
are finished quickly, despite short lead times, because the automated material
movement is based on actual demand. Instead of encumbering throughput by
batching all material movement regardless of priority, OTTO delivers repairs to
their destinations in an optimized workflow: 

 * When a technician is finished with repairing a part, they call an OTTO
   autonomous mobile robot. 
 * OTTO brings a new part to be repaired, and takes the finished part to
   shipping. 

GE Healthcare’s material handling is not easily standardized. The facility
receives differently sized parts for repair every day, and many are
non-conveyable. Additionally, different parts need to be delivered to different
repair cells.

“The OTTO autonomous mobile robot has the ability and flexibility to move
without infrastructure like magnetic strips or conveyors,” says Patricio. “The
system can make a decision to turn and take different routes, which was
essential for us. Our process changes every day depending on what parts come in
for repair, but OTTO can accommodate all of them with its flexible attachments
for different loads.”





THE EFFECTS: UNLOCKING FLOOR SPACE AND NEW METRICS FOR IMPROVEMENT

GE’s Milwaukee facility is a human-dense environment with hundreds of repair
technicians, but it didn’t take long for them to get used to working alongside
OTTO. 

“OTTO makes our jobs easier,” says Joe Germait (Manufacturing Technician, GE
Healthcare). “Space is a shortage in our work areas, so it’s helpful that we
call OTTO on demand and have it come pick up our parts. The pick up times are
really quick, and it allows us to switch to the next part more quickly.
Occasionally we meet up with OTTO in the aisle-ways and it goes right around
us.”

Space is vital not just in repair work areas, but in the overall facility.
Milwaukee center’s repair cells are 40% smaller since implementing OTTO because
there was no need for extra physical infrastructure or large material movement
equipment. This enabled GE to raise their throughput per square foot, and there
has been a 66% increase in productive floor space.

OTTO’s software also provides Espinosa and his team with capabilities for
process analytics. Kyle Smith (Repair Process Engineer, GE Healthcare) explains,
“We can analyze the habits of our employees with the data that’s provided by the
OTTO platform. This is the kind of vital information that we need to help
improve our operations to deliver repairs as quickly as possible.”

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