www.geocaching.com
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63.251.163.200
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Submitted URL: http://support.groundspeak.com/
Effective URL: https://www.geocaching.com/help/
Submission: On October 24 via api from US — Scanned from CA
Effective URL: https://www.geocaching.com/help/
Submission: On October 24 via api from US — Scanned from CA
Form analysis
2 forms found in the DOMGET index.php
<form action="index.php" method="get">
<div class="search-field">
<div class="input-wrapper">
<input type="hidden" name="pg" value="search">
<label class="visually-hidden" for="q">Search by topics, keywords, or phrases</label>
<input type="text" class="searchInput" id="q" name="q" value="" placeholder="Search by topics, keywords, or phrases">
<input type="hidden" name="area" id="area" value="kb">
<button id="btnSearch" type="submit" class="Button btn-search" aria-label="Search">Search</button>
</div>
</div>
</form>
POST index.php?pg=request
<form id="request-form" class="form-request" action="index.php?pg=request" method="post" enctype="multipart/form-data">
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<div class="span-11">
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<div class="span-22 last">
<label class="formLabel" for="xCategory">How would you categorize this request? <span>*</span></label>
<div class="select-container">
<select class="formInput" name="xCategory" id="xCategory" onchange="">
<option value=""></option>
<option value="23">01. My account</option>
<option value="24">02. Payments/cancellations</option>
<option value="26">03. Geocaching® app & GPS</option>
<option value="27">04. Premium membership features</option>
<option value="28">05. Trackables</option>
<option value="29">06. Souvenirs</option>
<option value="30">07. Hide a geocache</option>
<option value="39">08. Find a geocache</option>
<option value="34">09. Appeals</option>
<option value="25">10. Business partnerships</option>
<option value="35">11. Legal inquiries</option>
<option value="31">12. Press Inquiries</option>
<option value="22">13. Geocaching HQ visits</option>
<option value="32">14. Shop Merchandise</option>
<option value="37">15. Events</option>
<option value="40">16. Geocacher disagreement</option>
<option value="47">17. Waymarking / Wherigo / Benchmarking</option>
<option value="42">18. Bug reporting</option>
<option value="53">20. Privacy Rights</option>
<option value="54">21. Adventure Lab</option>
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<dl id="Custom11_wrapper" style="display:none;">
<dt><label for="Custom11" class=" required">03. Operating System:</label></dt>
<dd>
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<dl id="Custom12_wrapper" style="display:none;">
<dt><label for="Custom12" class=" required">04. Description of Steps Taken:</label></dt>
<dd>
<textarea name="Custom12" rows="1"></textarea>
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<dl id="Custom29_wrapper" style="display:none;">
<dt><label for="Custom29" class=" required">13. Geocaching HQ Visits:</label></dt>
<dd>
<div class="select-container">
<select name="Custom29" class="formInput">
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<option value="Geocaching HQ Visit">Geocaching HQ Visit</option>
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<dt><label for="Custom28" class=" required">17. Waymarking / Wherigo / Benchmarking:</label></dt>
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<option value="Report a Bug">Report a Bug</option>
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<dt><label for="Custom37" class=" required">20. Privacy Rights:</label></dt>
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<dl id="Custom49_wrapper" style="display:none;">
<dt><label for="Custom49" class=" required">21. Adventure Lab:</label></dt>
<dd>
<div class="select-container">
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<option value="Find an Adventure Lab">Find an Adventure Lab</option>
<option value="Adventure Lab Caches in statistics">Adventure Lab Caches in statistics</option>
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<option value="Steps to create an Adventure Lab">Steps to create an Adventure Lab</option>
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<dt><label for="Custom16" class="">Appeals:</label></dt>
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<option value="Required Information for Appeal Submission">Required Information for Appeal Submission</option>
<option value="Is This Geocache Publishable?">Is This Geocache Publishable?</option>
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<dl id="Custom5_wrapper" style="display:none;">
<dt><label for="Custom5" class=" required">Business partnerships:</label></dt>
<dd>
<div class="select-container">
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<option value="GeoTours: A blend of tourism and adventure">GeoTours: A blend of tourism and adventure</option>
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<option value="Distributor/Retailer Request">Distributor/Retailer Request</option>
<option value="Trackable Tattoo Digital Icon Request">Trackable Tattoo Digital Icon Request</option>
<option value="Public API">Public API</option>
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<dl id="Custom20_wrapper" style="display:none;">
<dt><label for="Custom20" class=" required">Events:</label></dt>
<dd>
<div class="select-container">
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<dl id="Custom21_wrapper" style="display:none;">
<dt><label for="Custom21" class=" required">Find a geocache:</label></dt>
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<option value="Search for a cache">Search for a cache</option>
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<option value="I found a geocache on private property">I found a geocache on private property</option>
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<dt><label for="Custom22" class=" required">Geocacher disagreement:</label></dt>
<dd>
<div class="select-container">
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<option value="Geocacher disagreement">Geocacher disagreement</option>
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<dt><label for="Custom27" class=" required">Geocaching HQ visits:</label></dt>
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<dt><label for="Custom6" class=" required">Geocaching® app & GPS:</label></dt>
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<option value="Report a bug - Geocaching app">Report a bug - Geocaching app</option>
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<option value="Create/delete offline Lists">Create/delete offline Lists</option>
<option value="Get started with Geocaching® app">Get started with Geocaching® app</option>
<option value="Download geocaches to GPS device">Download geocaches to GPS device</option>
<option value="GPS Customer Service">GPS Customer Service</option>
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<dt><label for="Custom7" class=" required">Hide a geocache:</label></dt>
<dd>
<div class="select-container">
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<option value="Hiding my first cache">Hiding my first cache</option>
<option value="My geocache has not been reviewed">My geocache has not been reviewed</option>
<option value="Does my geocache meet commercial guidelines?">Does my geocache meet commercial guidelines?</option>
<option value="Updating geocache coordinates">Updating geocache coordinates</option>
<option value="Remove the Needs Maintenance icon">Remove the Needs Maintenance icon</option>
<option value="My geocache needs to be archived">My geocache needs to be archived</option>
<option value="Geocache adoption">Geocache adoption</option>
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<dl id="Custom9_wrapper" style="display:none;">
<dt><label for="Custom9" class=" required">Legal inquiries:</label></dt>
<dd>
<div class="select-container">
<select name="Custom9" class="formInput">
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<option value="Report a geocache on private property">Report a geocache on private property</option>
<option value="Copyright/ Trademark infringement inquiries">Copyright/ Trademark infringement inquiries</option>
<option value="Logo/Trademark Use">Logo/Trademark Use</option>
<option value="Cache page image/text usage">Cache page image/text usage</option>
<option value="Land Manager/ Law upgrade">Land Manager/ Law upgrade</option>
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<dt><label for="Custom3" class=" required">My account:</label></dt>
<dd>
<div class="select-container">
<select name="Custom3" class="formInput">
<option value=""></option>
<option value="Change/update email address">Change/update email address</option>
<option value="Change password">Change password</option>
<option value="Username/password not working">Username/password not working</option>
<option value="Not receiving email">Not receiving email</option>
<option value="Cancel Auto-renewal/ subscription">Cancel Auto-renewal/ subscription</option>
<option value="Validate account">Validate account</option>
<option value="Signed up with Facebook; need password">Signed up with Facebook; need password</option>
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<option value="Newsletter preferences">Newsletter preferences</option>
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<dl id="Custom8_wrapper" style="display:none;">
<dt><label for="Custom8" class=" required">Other:</label></dt>
<dd>
<div class="select-container">
<select name="Custom8" class="formInput">
<option value=""></option>
<option value="Waymarking">Waymarking</option>
<option value="Wherigo">Wherigo</option>
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<dl id="Custom4_wrapper" style="display:none;">
<dt><label for="Custom4" class=" required">Payments/cancellations:</label></dt>
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<dl id="Custom13_wrapper" style="display:none;">
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<select name="Custom13" class="formInput">
<option value=""></option>
<option value="Instant notifications">Instant notifications</option>
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<option value="Other">Other</option>
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<dl id="Custom30_wrapper" style="display:none;">
<dt><label for="Custom30" class=" required">Souvenirs:</label></dt>
<dd>
<div class="select-container">
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<option value="Didn't get souvenir">Didn't get souvenir</option>
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<dl id="Custom17_wrapper" style="display:none;">
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Text Content
Skip to navigation Skip to content Help Center * Back to Geocaching.com * Forums HOW CAN WE HELP? Search by topics, keywords, or phrases Search Geocaching basics What is geocaching? Finding a geocache Geocaching etiquette Help Center BROWSE BY TOPIC For the new geocacher Find a cache My account Trackables Geocaching® app & GPS Premium membership Community Hide a cache Adventure Lab® Partner with us Legal/land managers Can’t find what you need? Contact us. Please complete the form below detailing your request and a member of our support staff will respond as soon as possible. Fill this form with your Geocaching account information. Name * Email * How would you categorize this request? * 01. My account 02. Payments/cancellations 03. Geocaching® app & GPS 04. Premium membership features 05. Trackables 06. Souvenirs 07. Hide a geocache 08. Find a geocache 09. Appeals 10. Business partnerships 11. Legal inquiries 12. Press Inquiries 13. Geocaching HQ visits 14. Shop Merchandise 15. Events 16. Geocacher disagreement 17. Waymarking / Wherigo / Benchmarking 18. Bug reporting 20. Privacy Rights 21. Adventure Lab 02. Browser: 03. Operating System: 04. Description of Steps Taken: 13. Geocaching HQ Visits: Geocaching HQ Visit 20th Anniversary Celebration 17. Waymarking / Wherigo / Benchmarking: Waymarking Wherigo Benchmarking 19. Bug reporting: Report a Bug 20. Privacy Rights: Deletion request Do not sell my info GDPR request General 21. Adventure Lab: Find an Adventure Lab Adventure Lab Caches in statistics Who can create an Adventure Lab Steps to create an Adventure Lab Adventure Lab guidelines Adventure Lab tips Appeals: Required Information for Appeal Submission Is This Geocache Publishable? Unable To Get in Touch With Reviewer Other Business partnerships: GeoTours: A blend of tourism and adventure Promotions: Tangible, digital, measurable Distributor/Retailer Request Trackable Tattoo Digital Icon Request Public API Other Events: Mega-Events Donations Other Events Find a geocache: Search for a cache How do I log my first geocache find? How do I add a photo to my log? I found a geocache on private property I found a geocache that needs maintenance Other Geocacher disagreement: Geocacher disagreement Log Deletion Blocking other geocachers from your profile Other Geocaching HQ visits: Geocaching® app & GPS: Report a bug - Geocaching app Cancel Premium via Google/iTunes Create/delete offline Lists Get started with Geocaching® app Download geocaches to GPS device GPS Customer Service Other Hide a geocache: Hiding my first cache My geocache has not been reviewed Does my geocache meet commercial guidelines? Updating geocache coordinates Remove the Needs Maintenance icon My geocache needs to be archived Geocache adoption Other Legal inquiries: Report a geocache on private property Copyright/ Trademark infringement inquiries Logo/Trademark Use Cache page image/text usage Land Manager/ Law upgrade Digital Services Act Other My account: Change/update email address Change password Username/password not working Not receiving email Cancel Auto-renewal/ subscription Validate account Signed up with Facebook; need password Disable account Permanent account deletion Newsletter preferences Other Other: Waymarking Wherigo Donations Other Payments/cancellations: Cancel Auto-renewal/ subscription Request a refund Still Basic after upgrade to Premium Why did I receive an email to “Update Billing Information” Other Premium membership features: Instant notifications Lists Offline maps Create a Pocket Query Pocket Query filters Other Press inquiries: News Articles Other Souvenirs: Didn't get souvenir List of souvenirs Test Category: Test Sub-Category A Test Sub-Category B Trackables: How to log a trackable Missing trackable Need activation code Adoption Custom trackable Other Details Attach a supporting document (optional) Choose fileNo file chosen 01. My account Change/update email address https://geocaching.com/help/index.php?pg=kb.page&id=364 Change password https://geocaching.com/help/index.php?pg=kb.page&id=111 Username/password not working https://geocaching.com/help/index.php?pg=kb.page&id=367 Not receiving email https://geocaching.com/help/index.php?pg=kb.page&id=94 Cancel Auto-renewal/ subscription https://geocaching.com/help/index.php?pg=kb.page&id=734 Validate account https://geocaching.com/help/index.php?pg=kb.page&id=116 Signed up with Facebook; need password https://geocaching.com/help/index.php?pg=kb.page&id=367 Disable account https://geocaching.com/help/index.php?pg=kb.page&id=102 Permanent account deletion https://geocaching.com/help/index.php?pg=kb.page&id=966 Newsletter preferences https://geocaching.com/help/index.php?pg=kb.page&id=104 Change home coordinates https://geocaching.com/help/index.php?pg=kb.page&id=108 02. Payments/cancellations Cancel Auto-renewal/ subscription https://geocaching.com/help/index.php?pg=kb.page&id=734 Request a refund https://geocaching.com/help/index.php?pg=kb.page&id=192 Still Basic after upgrade to Premium https://geocaching.com/help/index.php?pg=kb.page&id=913 Why did I receive an email to “Update Billing Information” https://geocaching.com/help/index.php?pg=kb.page&id=613 03. Geocaching® app & GPS Report a bug - Geocaching app https://geocaching.com/help/index.php?kb.page&id=965 Cancel Premium via Google/iTunes https://geocaching.com/help/index.php?pg=kb.page&id=734 Create/delete offline Lists https://geocaching.com/help/index.php?pg=kb.page&id=817 Get started with Geocaching® app https://geocaching.com/help/index.php?pg=kb.page&id=437 Download geocaches to GPS device https://geocaching.com/help/index.php?pg=kb.page&id=532 GPS Customer Service https://geocaching.com/help/index.php?pg=kb.page&id=586 Other https://geocaching.com/help/index.php?pg=kb.page&id=93 04. Premium membership features Instant notifications https://geocaching.com/help/index.php?pg=kb.page&id=184 Create a Pocket Query https://geocaching.com/help/index.php?pg=kb.page&id=118 Pocket Query filters https://geocaching.com/help/index.php?pg=kb.page&id=261 Lists https://geocaching.com/help/index.php?pg=kb.page&id=283 Offline maps https://geocaching.com/help/index.php?pg=kb.page&id=818 Other https://geocaching.com/help/index.php?pg=kb.page&id=93 05. Trackables How to log a trackable https://geocaching.com/help/index.php?pg=kb.page&id=151 Missing trackable https://geocaching.com/help/index.php?pg=kb.page&id=397 Need activation code https://geocaching.com/help/index.php?pg=kb.page&id=158 Adoption https://geocaching.com/help/index.php?pg=kb.page&id=249 Custom trackable https://geocaching.com/help/index.php?pg=kb.page&id=828 06. 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Privacy Rights Deletion request https://www.geocaching.com/help/index.php?pg=kb.page&id=942 Do not sell my info https://www.geocaching.com/help/index.php?pg=kb.page&id=943 GDPR request https://www.geocaching.com/help/index.php?pg=kb.page&id=944 General https://www.geocaching.com/help/index.php?pg=kb.page&id=945 21. Adventure Lab Find an Adventure Lab https://www.geocaching.com/help/index.php?pg=kb.page&id=510 Adventure Lab caches in statistics https://www.geocaching.com/help/index.php?pg=kb.page&id=948 Who can create an Adventure Lab https://www.geocaching.com/help/index.php?pg=kb.page&id=949 Steps to create an Adventure Lab https://www.geocaching.com/help/index.php?pg=kb.page&id=950 Adventure Lab guidelines https://www.geocaching.com/help/index.php?pg=kb.page&id=928 Adventure Lab tips https://www.geocaching.com/help/index.php?pg=kb.page&id=929 Copyright © 2000-2024 Groundspeak, Inc. DBA Geocaching. All Rights Reserved. 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