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DEVICE PROTECTION OPEN ENROLLMENT IS BACK!

Missed out on device protection when you first got your phone? You’re in luck!
Open enrollment for our device protection plans is here again. Sign up by
January 4, 2023 and get peace of mind!

Enroll now


REASONS TO CHOOSE OUR PREMIUM DEVICE PROTECTION PLANS

Worry-free protection

We offer comprehensive protection for your device. Plus, your first broken phone
screen repair is on us!

Fast service

Get back to connecting with others and doing what you love quickly and easily.
Enjoy access to most repairs done the same day and replacements for lost or
stolen devices as early as the next day!

Affordable pricing

Damaged devices are bad. What they can do to your wallet is worse. Avoid
surprises with simple and affordable pricing.

Trustworthy repairs

Your device will be in good hands. Repairs are completed by authorized
professionals using the highest quality parts.




HAVE PREMIUM DEVICE PROTECTION AND NEED TO MAKE A SERVICE REQUEST?



It takes just a few minutes to send a service request, and we can get most
repairs done the same day! Here’s how it works:

 1. Visit http://www.rogers.com/servicerequest, go to my Plan, log in using your
    MyRogers info, then go to the Device Protection tab.
 2. Tell us what happened to your device.
 3. Select from the service request options presented to you.
 4. Pay any applicable processing fees.
 5. Get your device repaired or replaced.
 6. Receive your repaired or replacement device.

If you enrolled in our device protection program before May 5, 2021, and have
Premium Device Protection or Device Protection Lite, you can view your plan
details online.




Start online request
1 855 877-3887




PREMIUM DEVICE PROTECTION PLANS

Premium Device Protection is available for iPhone 5 and later, iPad, Apple
Watch, and all Android phones and tablets.


PLAN FEATURES

Screen repair

Get your first broken phone screen repaired on us at no extra cost as long as
there is no other damage to your phone.

Device replacement

We’ll replace your device if it’s lost or stolen.1,2
(Not available for Apple Watch)

Device repair

Get repairs for accidental damage from handling or liquid damage, or for
malfunctions.2

Fast service

Enjoy access to same-day repairs for most devices and replacements for lost or
stolen devices as early as the next day!
(Device replacement for loss/theft not available for Apple Watch)

Premium Device Protection for Apple featuring AppleCare Services

From

$
6
.99
/mo±

 * • For iPhone and iPad: Get up to 3 fulfilled service requests for your
   protected device in a rolling 12-month period, including up to 2 repairs for
   accidental damage from handling and 1 replacement for loss or theft.

 * • For Apple Watch: Get up to 2 fulfilled service requests for your protected
   device in a rolling 12-month period for repairs due to accidental damage.

   

View detailsGet this plan

Premium Device Protection for Android

From

$
6
.99
/mo±

 * • Get up to 3 fulfilled service requests for your protected device in a
   rolling 12-month period, including up to 2 repairs for accidental damage from
   handling and/or out-of-warranty malfunction and 1 replacement for loss or
   theft.

   

View detailsGet this plan


REPAIR AND REPLACEMENT PROCESSING FEES

Plan Premium Device Protection for Apple featuring AppleCare Services Premium
Device Protection for Android Phones

Screen repair : $392,4

Other repairs: $1292,4

Replacements for loss/theft starting at: $1501,2,4

Screen repair : $392,4

Other repairs: $1292,4

Replacements for loss/theft starting at: $1501,2,4

Tablets

Repairs: $492,4

Replacements for loss/theft starting at: $1501,2,4

Repairs: $492,4

Replacements for loss/theft starting at: $1501,2,4

Wearables

Apple Watch repairs: $892,4

N/A









ENROLL IN PREMIUM DEVICE PROTECTION PLANS

Sign up when you buy a new device and get protection and peace of mind
immediately.

Live chat

1 888 764-3771

Find a store



Still have questions? Check out our Device Protection FAQs.

See full details

±Offers subject to change without notice. Taxes extra. Full program terms and
conditions available at rogers.com/servicerequest.

Loss and theft protection is not provided in Québec. The Premium Device
Protection plans in MB and SK offers combined insurance policy for
lost/theft/accidental damage from handling and service contract plan for
warranty/extended warranty. The insurance policy for Premium Device Protection
is underwritten by AIG Insurance Company of Canada, who may be contacted at 120
Bremner Boulevard Suite 2200 Toronto, Ontario, M5J 0A8. Consumers who elect the
plan are contracting with AIG Insurance Company of Canada and not with Rogers or
any third party who offers the program. Rogers, Likewize Device Protection,
Ltd., and third parties who offer the Device Protection plans may receive
compensation or other consideration for offering the plans. The insurance
portion of your protection is a contract between you and AIG Insurance Company
of Canada and not Likewize or Rogers. Within 30 days of requesting enrollment in
a Device Protection plan, consumers will be notified of their acceptance in the
plan. If accepted, protection is effective on the date the enrollment was
requested. Rogers prepaid not eligible.

 1. Replacement devices may be new or refurbished versions of the same or a
    comparable model, in our discretion. We will cover the cost to replace the
    protected device up to a maximum of $3,000, inclusive of protected
    accessories, per service request depending on the tier of your protected
    device. If you receive a replacement device due to a damage or extended
    warranty service request and if we do not receive your original device
    within 30 days, or if you return your original device with a locking feature
    enabled, you will be charged a non-returned equipment fee or locked device
    fee (as applicable) up to $800.00 depending on the device tier. If we
    provide replacement equipment to you as a result of the loss or theft (loss
    and theft protection is not provided in Québec) of your protected device and
    you later recover the protected device, you must return it to us as directed
    in the terms and conditions. Call 1-855-877-3887 to request a prepaid return
    mailer.
 2. Device Protection applies only to the device IMEI enrolled at time of
    failures. Applicable fees are determined by device IMEI enrolled. Premium
    Device Protection is a month-to-month contract that continues until
    cancelled by you or Rogers. Failures due to defects in material and
    workmanship during manufacturer’s warranty period for Android not protected;
    service requests for Android devices during manufacturer’s warranty period
    must be submitted through the Rogers manufacturer warranty support programs.
    Repair options available only if device is repairable and depends on your
    location, device and type of damage. Certain failures not protected,
    including: indirect damages; misuse or intentional acts; pre-existing
    failures; cosmetic damages that don’t affect function; damage caused by
    viruses or unauthorized programming. See full list in program terms and
    conditions available at rogers.com/servicerequest.
 3. Repair options depend on device type, location and damage.
 4. A non-refundable processing fee will be collected from you prior to
    fulfilling your approved service request. Each phone repair is subject to a
    repair processing fee of $39 for screen repair, $129 for all other repairs
    and a replacement processing fee of $150 - $400 depending on the retail
    price of your device at the time of your enrollment. Each tablet repair is
    subject to a repair processing fee of $49 and replacement processing fee of
    $150 - $400 depending on the retail price of your tablet at the time of
    enrollment. Each Apple Watch repair is subject to a repair processing fee of
    $89. Device tier is determined by the non-subsidized, non-discounted
    manufacturer’s suggested retail price at the time of your enrollment. A
    complete list of device tiers is available at rogers.com/servicerequest.
    

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