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I-Team


I-TEAM: VIDEO SHOWS ACCESS-A-RIDE DRIVER BEATING UP DISABLED BROOKLYN PASSENGER


"I SAW THE DEVIL IN THAT MAN. ONCE HE GOT STARTED HE COULDN’T STOP," THE VICTIM
SAID OF HER ATTACKER

BY CHRIS GLORIOSO • PUBLISHED DECEMBER 8, 2023 • UPDATED 5 HOURS AGO


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>>> NOW TO AN iTEAM EXCLUSIVE



 

NBC Universal, Inc.

Shocking video shows an Access-a-Ride driver beating up his own disabled
passenger. What’s more jarring: The victim says she has not been able to press
charges. The MTA has ordered the driver lose his job, but he could still be on
the road. The I-Team’s Chris Glorioso reports.

A Brooklyn woman recovering from a stroke says she was assaulted by an
Access-A-Ride driver and – although the attack was caught on surveillance video
– she says she’s been unable to obtain the driver’s name in order to press
charges.

The assault unfolded on the afternoon of Nov. 1, as Kisha Jones got out of a
vehicle which was dispatched by CTG, a private company contracted by the MTA to
transport disabled New Yorkers under the agency’s Access-A-Ride program. In the
video, provided by Jones’ attorney, you can see the driver following Jones as
she exits the van, and then he backs her into a parked truck and begins to kick
her and grapple with her.

“I saw the devil in that man. Once he got started he couldn’t stop,” Jones said.
“This man plundered me. Kicking me like a dog."

Manhattan Sep 8


88-YEAR-OLD WOMAN RUN DOWN BY ACCESS-A-RIDE VAN KILLED IN CHINATOWN

Brooklyn Sep 1, 2022


‘CALL THE POLICE!' VIDEO SHOWS ACCESS-A-RIDE TOSS 78-YEAR-OLD WOMAN INTO NYC
STREET

> Get Tri-state area news and weather forecasts to your inbox. Sign up for NBC
> New York newsletters.

The disabled passenger’s attorney, Nicholas Liakas, has now filed notice Jones
intends to sue both the MTA and CTG, claiming the transportation agency and its
private contractor didn’t do enough to supervise, monitor, and track broker
drivers — who now account for more than two thirds of all Access-A-Ride trips in
the Paratransit program.

"The problem is, if it’s being outsourced to these companies and there is really
no oversight, it’s just basically a blank check," Liakas said. "Things like this
are going to happen and they’re going to happen more frequently."

In an interview with the I-Team that took place before the notice of claim was
filed, Chris Pangilinan, the MTA's Vice President of Paratransit, said the
agency ordered its contractor to terminate the driver after becoming aware of
the incident.

"I was horrified by what I saw. That is not customer service. That is the
opposite of customer service," Pangilinan said.

But Pangilinan took issue with the notion private broker drivers make
Access-A-Ride trips less safe. He cited recent surveys that show 73 percent of
Access-A-Ride passengers are satisfied with the service.

"The brokers are a tremendous benefit," Pangilinan said. "They are smaller
vehicles. They blend in with the rest of the vehicles so it doesn’t look like a
big bus dropping you off. Other features people like about the broker service,
which has enabled them to use Access-A-Ride more and have Access-A-Ride meet
their needs better."

The MTA declined to comment on the lawsuit Kisha Jones intends to file.

Representatives from CTG did not return the I-Team’s request for comment.

Although the driver had been terminated from Access-A-Ride, neither the MTA nor
the NYC Taxi and Limousine Commission could say whether the driver has retained
his TLC license which allows drivers to accept ride share trips from the general
population.

Jones, who said she is a former Access-A-Ride driver who was fired after a
vehicle accident, says one of her biggest frustrations is that she has so far
been unable to identify the driver who assaulted her - even though the attack
was captured on surveillance video.

After reporting the incident to the NYPD, Jones said she was unable to pick the
driver out of a police lineup. But she had hoped there would be proof of his
identity in the trip history on the Access-A-Ride cellphone app.

The MTA said information like driver names, vehicle license plates, and GPS data
are not kept in trip histories accessible on user phones. But the transportation
agency said customers, including Jones, could simply contact the MTA and the
transportation agency would provide the driver’s identity.

As this article was published, the MTA had yet to provide that information to
Jones or her attorney. The NYPD says the case is still under investigation.

Copyright NBC New York

THIS ARTICLE TAGGED UNDER:

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