myaccount.lseg.com
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18.238.80.44
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Submitted URL: https://my.refinitiv.com/content/mytr/en/adminbillingsupport.html
Effective URL: https://myaccount.lseg.com/en/adminbillingsupport
Submission: On November 13 via api from LU — Scanned from US
Effective URL: https://myaccount.lseg.com/en/adminbillingsupport
Submission: On November 13 via api from LU — Scanned from US
Form analysis 1 forms found in the DOM
Name: adminBillingSupportForm — POST
<form data-form-validate="true" action="" id="adminBillingSupportForm" class="getsupport-form" name="adminBillingSupportForm" method="post" accept-charset="UTF-8" novalidate="novalidate">
<input type="hidden" name="_charset_" value="UTF-8">
<input type="hidden" name="Type" value="Billing">
<input type="hidden" name="CaseType" value="Incident">
<div class="notice-alert-cover notice-padding col-lg-12 col-md-12 col-sm-12 col-xs-12" style="display: block;">
<div class="notice-alert">
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/notice-alert/clientlibs.min.38c944615ef42c2527b61dc0d7f0f550.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/notice-alert/clientlibs.min.js"></script>
<div class="notice-alert-main">
<div class="eyebrow grey-dark">Notice</div>
<div class="heading xs bold">Register or Sign In</div>
<div class="paragraph m desc-margin">
<p><b><u><a href="/en/register" target="_blank">Register</a></u></b> or <a href="/en/signin" target="_blank"><b><u>Sign In</u></b></a> to raise and track tickets, view notifications, access invoices and much more.</p>
</div>
</div>
</div>
</div>
<div class="formType-cover col-lg-8 col-md-12 col-sm-12 col-xs-12 ">
<div class="additionalFields">
<div>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-software-download-refinitiv/additionalFields/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-product-support-refinitiv-co/additionalFields/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-product-support-refinitiv/additionalFields/clientlibs.min.js"></script>
</div>
<div>
<input type="hidden" name="Status" id="adminBillingSupportForm-hidden-status" value="New">
<input type="hidden" name="Origin" id="adminBillingSupportForm-hidden-origin" value="Contact Us">
<input type="hidden" name="UserId" id="adminBillingSupportForm-hidden-userId" value="">
<input type="hidden" name="CustCountry" id="adminBillingSupportForm-hidden-custCountry" value="">
<input type="hidden" name="CaseDescription" id="adminBillingSupportForm-hidden-caseDescription" value="">
<input type="hidden" name="CustContentSet" id="adminBillingSupportForm-hidden-custContentSet" value="">
<input type="hidden" name="PageCountry" id="adminBillingSupportForm-hidden-pagecountry" value="">
<input type="hidden" name="FormName" id="adminBillingSupportForm-hidden-formName" value="">
<input type="hidden" name="phoneNo" id="adminBillingSupportForm-hidden-phoneNo" value="">
<input type="hidden" name="contactid" id="adminBillingSupportForm-hidden-contactid" value="">
<input type="hidden" name="altphoneNo" id="adminBillingSupportForm-hidden-altphoneNo" value="">
<input type="hidden" name="accountno" id="adminBillingSupportForm-hidden-accountNo" value="">
</div>
</div>
<div class="label">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/label/clientlibs.min.9bebe1343b88970b6c7c8fd42b267b34.css" type="text/css">
</div>
<div class="saved-product-content hidden">
<div>
<span id="alignleft"> This is a saved product & content support</span>
</div>
</div>
<div class="confdiv label-wrapper" id="label">
<p class="eyebrow grey"></p>
<p class="paragraph m label-subheading" name="label" id="label">Administration and Billing</p>
<div>
<div></div>
<a class="start-again" href="/en/helpandsupport">
<button type="button" class="btn-pill-secondary small track-custom-clicks" data-link-type="Start again" data-link-text="adminbillingsupport">
<span class="regular">Start again
</span>
</button>
</a>
</div>
</div>
</div>
<div class="radiolist">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/radiolist/clientlibs.min.4b5a5e45f66f2251706354ca76285b95.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/radiolist/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv " id="radiolist">
<p id="radiolist-multifield" style="display:none">[{"label":"invoices-billing-label-mytr","content":["{\"title\":\"i-have-a-billing-query-label-mytr\",\"value\":\"I have a billing
query\"}","{\"title\":\"request-copy-of-invoice-label-mytr\",\"value\":\"I would like to request a copy or reprint of my
invoice\"}"],"userRole":[]},{"label":"remittance-label-mytr","content":["{\"title\":\"i-have-a-payment-query-label-mytr\",\"value\":\"I have a payment
query\"}","{\"title\":\"I-would-like-to-know-where-to-send-payment-label-mytr\",\"value\":\"I would like to know where to send
payment\"}"],"userRole":[]},{"label":"admin-label-mytr","content":["{\"title\":\"request-contract-copy-label-mytr\",\"value\":\"I would like to request a copy of my contract or order
form\"}","{\"title\":\"edit-billing-permissions-label-mytr\",\"value\":\"Edit billing user access
permissions\"}"],"userRole":[]},{"label":"account-changes-label-mytr","content":["{\"title\":\"update-billing-address-label-mytr\",\"value\":\"I would like to update my billing
address\"}","{\"title\":\"update-purchase-oder-no-label-mytr\",\"value\":\"I would like to update or add a Purchase Order Number\"}","{\"title\":\"inquire-tax-exempt-label-mytr\",\"value\":\"I would like to inquire about a tax exempt
status\"}"],"userRole":[]}]</p>
<p id="generic_radiolist_name" style="display:none">radiolist</p>
<div class="QueryDiv" id="radiolist-QueryDiv">
<div id="radiolist-querylist" class="symptom-list">
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">INVOICES AND BILLING</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic1" title="i-have-a-billing-query-label-mytr" value="I have a billing query"
class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic1" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I have a billing query</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic2" title="request-copy-of-invoice-label-mytr"
value="I would like to request a copy or reprint of my invoice" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic2" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I would like to request a copy or reprint of my invoice</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">REMITTANCE</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic3" title="i-have-a-payment-query-label-mytr" value="I have a payment query"
class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic3" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I have a payment query</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic4" title="I-would-like-to-know-where-to-send-payment-label-mytr"
value="I would like to know where to send payment" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic4" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I would like to know where to send payment</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">ADMINISTRATION</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic5" title="request-contract-copy-label-mytr"
value="I would like to request a copy of my contract or order form" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic5" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I would like to request a copy of my contract or order form</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic6" title="edit-billing-permissions-label-mytr"
value="Edit billing user access permissions" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic6" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">Edit billing user access permissions</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">ACCOUNT CHANGES AND INQUIRES</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic7" title="update-billing-address-label-mytr"
value="I would like to update my billing address" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic7" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I would like to update my billing address</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic8" title="update-purchase-oder-no-label-mytr"
value="I would like to update or add a Purchase Order Number" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic8" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I would like to update or add a Purchase Order Number</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="adminBillingSupportForm-radio-supportTopic9" title="inquire-tax-exempt-label-mytr"
value="I would like to inquire about a tax exempt status" class="hiddenCheck"><label for="adminBillingSupportForm-radio-supportTopic9" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I would like to inquire about a tax exempt status</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div><label for="radiolist" class="list" style="display:none;"></label>
</div>
</div>
<label for="radiolist" class="error"></label>
<div class="SelecetedQuery-field supportQueryTypeDiv" id="radiolist-supportQueryTypeDiv" style="display: none;">
<span class="paragraph m" id="editQuery">
<span class="Query" id="radiolist-selectedQuery"></span>
</span>
<div class="select-query symptom-image">
<img class="rightArrow" src="/etc/designs/myrefinitiv/clientlibs/icons/grey/clear-outline.svg" alt="rightArrow">
</div>
</div>
</div>
<script>
var currentnode = "generic_radiolist";
var data1 = $('#' + currentnode + '_name').text();
var formName = "adminBillingSupportForm";
(function() {
var qlist = data1;
var multi = $('#' + qlist + '-multifield').text();
var itr = JSON.parse(multi);
var count = 0;
var content;
for (var i in itr) {
if (i < itr.length) {
var currentUserRoles = getUserRole();
var userRoles = itr[i].userRole || [];
var userDetail = getUserDetail(currentUserRoles, userRoles);
if (userDetail.hasUserRole) {
createRadioList(itr[i]);
}
}
}
if (count == 1) {
$('input[name="' + qlist + '"]').prop("checked", true);
$('#' + qlist).find('.Query').text(Granite.I18n.get(content.title));
$('#' + qlist).find('.supportQueryTypeDiv').css('display', 'block');
$('#' + qlist).find('.QueryDiv').css('display', 'none');
}
function createRadioList(radioList) {
var lab = radioList.label;
var str = "";
str += '<div class="symptom-typeBox content-spacing"><div class="eyebrow grey radioWrapper symptom-heading">' + Granite.I18n.get(lab) + '</div>';
for (var j in radioList.content) {
if (j < radioList.content.length) {
count++;
content = JSON.parse(radioList.content[j]);
str += '<div class=" radioWrapper">';
str += '<label class="paragraph m regular label-content">';
str += '<input type="radio" name="' + qlist + '" id="' + formName + '-radio-supportTopic' + count + '" title="' + content.title + '" value="' + content.value + '" class="hiddenCheck">';
str += '<label for="' + formName + '-radio-supportTopic' + count + '" class="customCheck"></label>';
str += '<div class="symptom-selected">';
str += '<span class="query-name">' + Granite.I18n.get(content.title) + '</span>';
str += '</div>';
str += '<div class="symptom-image">';
str += '<img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow">';
str += '</div>';
str += '</label>';
str += '</div>';
}
}
str += '</div>';
$(str).insertBefore("#" + qlist + "-querylist .list");
}
})();
</script>
</div>
</div>
<div class="faq-cover col-lg-4 col-md-12 col-sm-12 col-xs-12 faq-information pull-right">
<div class="faqlist">
<div>
<link rel="stylesheet" href="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-admin-billing-support-refinitiv/faqlist/faqlist/clientlibs.min.acb9101f8157efd53d3ec457c58b8314.css" type="text/css">
<link rel="stylesheet" href="/etc.clientlibs/myrefinitiv/components/common/content/prodFaqList/prodFaqList/clientlibs.min.d41d8cd98f00b204e9800998ecf8427e.css" type="text/css">
<link rel="stylesheet" href="/etc.clientlibs/myrefinitiv/components/common/content/faqlist/faqlist/clientlibs.min.d41d8cd98f00b204e9800998ecf8427e.css" type="text/css">
</div>
<div>
<div id="adminBillingSupportForm-radio-supportTopic5" name="FAQ for admin billing">
<div class="col-lg-12 col-md-6 col-sm-12 col-xs-12 faq-wrapper">
<div class="fix-head">
<p class="heading xs bold faq-heading-elipse"><a class="faqLink track-find-method" href="/content/mytr/en/faqs/2018/08/000177200" target="_blank" data-find-method="rightHandRail-adminbillingsupport | "></a></p>
</div>
<div class="fix-desc">
<p class="paragraph m faq-elipse"></p>
</div>
<p class="paragraph s">
<span>Product FAQs</span>
<span class="dot-symbol"></span>
<span></span>
</p>
</div>
</div>
</div>
<div>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-admin-billing-support-refinitiv/faqlist/faqlist/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/common/content/prodFaqList/prodFaqList/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/common/content/faqlist/faqlist/clientlibs.min.js"></script>
</div>
</div>
<div class="faqlist">
<div>
</div>
<div>
<div id="adminBillingSupportForm-radio-supportTopic2" name="FAQ for admin billing">
<div class="col-lg-12 col-md-6 col-sm-12 col-xs-12 faq-wrapper">
<div class="fix-head">
<p class="heading xs bold faq-heading-elipse"><a class="faqLink track-find-method" href="/content/mytr/en/faqs/2014/06/000191749" target="_blank" data-find-method="rightHandRail-adminbillingsupport | "></a></p>
</div>
<div class="fix-desc">
<p class="paragraph m faq-elipse"></p>
</div>
<p class="paragraph s">
<span>FAQs</span>
<span class="dot-symbol"></span>
<span></span>
</p>
</div>
</div>
</div>
<div>
</div>
</div>
<div class="faqlist">
<div>
</div>
<div>
<div id="adminBillingSupportForm-radio-supportTopic3" name="FAQ for admin billing">
<div class="col-lg-12 col-md-6 col-sm-12 col-xs-12 faq-wrapper">
<div class="fix-head">
<p class="heading xs bold faq-heading-elipse">
<a class="faqLink track-find-method" href="/en/faqs/2014/06/000191714" target="_blank" data-find-method="rightHandRail-adminbillingsupport | How do I pay my bills?">How do I pay my bills?</a></p>
</div>
<div class="fix-desc">
<p class="paragraph m faq-elipse">Default mode of payment / Different modes of payment accepted / How to pay invoices / Payment options online</p>
</div>
<p class="paragraph s">
<span>FAQs</span>
<span class="dot-symbol"></span>
<span>18 Aug 2021</span>
</p>
</div>
</div>
</div>
<div>
</div>
</div>
<div class="faqlist">
<div>
</div>
<div>
<div id="adminBillingSupportForm-radio-supportTopic4" name="FAQ for admin billing">
<div class="col-lg-12 col-md-6 col-sm-12 col-xs-12 faq-wrapper">
<div class="fix-head">
<p class="heading xs bold faq-heading-elipse"><a class="faqLink track-find-method" href="/content/mytr/en/faqs/2014/06/000191624" target="_blank" data-find-method="rightHandRail-adminbillingsupport | "></a></p>
</div>
<div class="fix-desc">
<p class="paragraph m faq-elipse"></p>
</div>
<p class="paragraph s">
<span>FAQs</span>
<span class="dot-symbol"></span>
<span></span>
</p>
</div>
</div>
</div>
<div>
</div>
</div>
</div>
<div class="form-cover col-lg-8 col-md-12 col-sm-12 col-xs-12 ">
<div class="textfield">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/textfield/clientlibs.min.bdc3afef4e78b656adf3e90b552114cc.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/textfield/clientlibs.min.js"></script>
</div>
<div id="name-textfield">
<div class="confdiv field-spacing" id="name" data-component-type="textfield">
<div id="text-name">
<p class="paragraph m " for="name">Name</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="name" id="adminBillingSupportForm-textbox-name" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="name">Name</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="name-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="email-textfield">
<div class="confdiv field-spacing" id="email" data-component-type="textfield">
<div id="text-email">
<p class="paragraph m " for="email">Email</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="email" id="adminBillingSupportForm-textbox-email" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="email">Email</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="email-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="dropdown">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/dropdown/clientlibs.min.991a0d28ba91cc240f6722257d99366b.css" type="text/css">
</div>
<div class="modal-backdrop fade in" id="background-fade" style="display: none; overflow-y: hidden;"></div>
<div class="confdiv field-spacing" id="country">
<div id="country-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none">false</p>
<div id="path-country" style="display:none">/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-country" style="display:none">true</div>
<div id="dropdown-type-country" style="display:none"></div>
<div id="selectVal-country" style="display:none">Select</div>
<p id="country_name" class="" style="display:none">country</p>
<div class="field-spacing" id="dropdown-country">
<p class="paragraph m">Country or region</p>
<div>
<select name="country" class="text-field paragraph m generic-select" id="adminBillingSupportForm-dropdown-country">
<option selected="true" value="none" disabled="" class="paragraph m">Select</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei Darussalam">Brunei Darussalam</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo, The Democratic Republic of the">Congo, The Democratic Republic of the</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote D'Ivoire">Cote D'Ivoire</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey ">Guernsey</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guinea">Guinea</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Holy See (Vatican City State)">Holy See (Vatican City State)</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran (Islamic Republic Of">Iran (Islamic Republic Of)</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Isle of Man">Isle of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea, Democratic People's Rep">Korea, Democratic People's Rep</option>
<option value="Korea, Republic of">Korea, Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Lao People's Democratic Rep">Lao People's Democratic Rep</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libyan Arab Jamahiriya">Libyan Arab Jamahiriya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macau">Macau</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia, Federated States">Micronesia, Federated States</option>
<option value="Moldova, Republic of">Moldova, Republic of</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="Netherlands">Netherlands</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestinian Territory, Occupied">Palestinian Territory</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Republic of North Macedonia">Republic of North Macedonia</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Martin">Saint Martin</option>
<option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia and Montenegro">Serbia and Montenegro</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leon</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St Vincent and the Grenadines">St Vincent and the Grenadines</option>
<option value="Sth Georgia & Sth Sandwich Is">Sth Georgia & Sth Sandwich Is</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Syrian Arab Republic">Syrian Arab Republic</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
<option value="Thailand">Thailand</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Island</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="Uruguay">Uruguay</option>
<option value="US Minor Outlying Islands">US Minor Outlying Islands</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands (British)">Virgin Islands (British)</option>
<option value="Virgin Islands (U.S.)">Virgin Islands (U.S.)</option>
<option value="Wallis and Futuna Islands">Wallis and Futuna Islands</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Yugoslavia">Yugoslavia</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="country-selectedQuery"></span>
</span>
</div>
</div>
<div>
<script src="/etc.clientlibs/refinitiv-common/components/content/form/dropdown/clientlibs.min.js"></script>
</div>
<script>
var currentnode = "country";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="checkbox">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/checkbox/clientlibs.min.b8a1c83b312b48878d63749f909765fc.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/checkbox/clientlibs.min.js"></script>
</div>
<div></div>
<script>
var currentnode = "generic_checkbox_behalf";
var data1 = $('#' + currentnode + '_name').text();
var formName = "adminBillingSupportForm";
(function() {
var checklist = data1;
var multi = $('#' + checklist + '-multifield').text();
var iterator = JSON.parse(multi);
var disable = "";
var count = 0;
for (var i in iterator) {
if (i < iterator.length) {
var str = "";
var disable = "";
var check = "";
count++;
if (iterator[i].boundaryOptions == 'no') {
str += '<div>';
} else {
str += '<div class="radio checkboxWrapper validateNext">';
}
if (iterator[i].checkedOptions == 'yes') {
check = "checked";
}
str += '<label class="paragraph m regular">';
if (iterator[i].disablecheck === true) {
disable = "disabled";
check = "checked";
}
str += '<input type="checkbox" name="' + checklist + '-' + count + '" id="' + formName + '-checkbox-' + checklist + '-' + count + '" class="checkemail-checkbox "' + disable + ' ' + check + '>';
var checkbox_sublabel = iterator[i].sublabeltext;
if (checkbox_sublabel != undefined && checkbox_sublabel.length > 0) {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') +
'<div style="padding-left:30px" class="checkboxsublabel">' + iterator[i].sublabeltext + '</div>' + '</div></label>';
} else {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') + '</div></label>';
}
str += '</div>';
if (iterator[i].checkaction === true) {
str += '<div class="triangle">';
str += '<input type="text" name="checkbox' + count + '" id="' + formName + '-textfield-' + checklist + '-' + count + '" class="inputboxWrapper" value="">';
str += '</div>';
}
$('#' + checklist + '-outputresult').append(str);
}
$('.triangle').css("display", "none");
$('#' + formName + '-checkbox-' + checklist + '-' + count).css("height", 0);
}
})();
</script>
</div>
<div class="radiolist-with-circle">
<div>
<link rel="stylesheet" href="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-admin-billing-support-refinitiv/radiolist-with-circle/clientlibs.min.2b9c3d54868526690c60742749365565.css" type="text/css">
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-admin-billing-support-refinitiv/radiolist-with-circle/clientlibs.min.js"></script>
</div>
<script>
var currentnode = "radiolist_new";
var data1 = $('#' + currentnode + '_name').text();
(function() {
var qlist = data1;
var multi = $('#' + qlist + '-multifield').text();
console.log(qlist);
var itr = JSON.parse(multi);
var count = 0;
var content;
for (var i in itr) {
if (i < itr.length) {
var currentUserRoles = getUserRole();
var userRoles = itr[i].userRole || [];
var userDetail = getUserDetail(currentUserRoles, userRoles);
if (userDetail.hasUserRole) {
createRadioList(itr[i]);
}
}
}
if (count == 1) {
$('input[name="' + qlist + '"]').prop("checked", true);
$('#' + qlist).find('.Query').text(Granite.I18n.get(content));
$('#' + qlist).find('.supportQueryTypeDiv').css('display', 'block');
$('#' + qlist).find('.QueryDiv').css('display', 'none');
}
function createRadioList(radioList) {
var lab = radioList.label;
var str = "";
str += '<div class="symptom-typeBox content-spacing"><div class="paragraph m">' + Granite.I18n.get(lab) + '</div>';
for (var j in radioList.content) {
if (j < radioList.content.length) {
count++;
content = JSON.parse(radioList.content[j]);
str += '<div class=" radioWrapperNew text-field">';
str += '<label class="paragraph m regular label-content-new">';
str += '<input type="radio" name="' + qlist + '" id="supportTopicNew' + count + '' + content.value + '" value="' + content.value + '">';
str += '<label for="supportTopicNew' + count + '' + content.value + '" class="customCheckNew"></label>';
str += '<div class="symptom-selected-new">';
str += '<p class="query-name m">' + Granite.I18n.get(content.title) + '</p>';
str += '</div>';
str += '</label>';
str += '</div>';
}
}
str += '</div>';
$(str).insertBefore("#" + qlist + "-querylist .list");
}
})();
</script>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="customer_email-textfield">
<div class="confdiv field-spacing" id="customer_email" data-component-type="textfield" style="margin: 0px;">
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="customer_email">Customer's email</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="customer_email-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="textarea">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/textarea/clientlibs.min.77bb310b1a6ae5d9c765ace7aaaa0c3d.css" type="text/css">
<link rel="stylesheet" href="/etc.clientlibs/myrefinitiv/components/common/content/client-scheduling-tool/textarea/clientlibs.min.77bb310b1a6ae5d9c765ace7aaaa0c3d.css" type="text/css">
</div>
<div id="helpToUser" class="field-spacing">
<p class="paragraph m">How can we help you?</p>
<div class="comment-section-new">
<textarea id="adminBillingSupportForm-textarea-helptext" class="postComment-new" name="helptext" placeholder="Type a comment"></textarea>
</div>
<label class="error" for="adminBillingSupportForm-textarea-helptext"></label>
</div>
</div>
<script>
var height = "";
var width = "";
$('.comment-section-new').css("width", width);
$('.comment-section-new').css("height", height);
</script>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="accountno-textfield">
<div class="confdiv field-spacing" id="accountno" data-component-type="textfield">
<div id="text-accountno">
<p class="paragraph m " for="accountno">Billing account number</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="accountno" id="adminBillingSupportForm-textbox-accountno" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="accountno">Billing account number</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="accountno-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="accountname-textfield">
<div class="confdiv field-spacing" id="accountname" data-component-type="textfield">
<div id="text-accountname">
<p class="paragraph m " for="accountname">Account name</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="accountname" id="adminBillingSupportForm-textbox-accountname" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="accountname">Account name</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="accountname-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="accountinvoice-textfield">
<div class="confdiv field-spacing" id="accountinvoice" data-component-type="textfield">
<div id="text-accountinvoice">
<p class="paragraph m " for="accountinvoice">Order or invoice number</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="accountinvoice" id="adminBillingSupportForm-textbox-accountinvoice" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="accountinvoice">Order or invoice number</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="accountinvoice-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<input type="hidden" name="captcha-encrypt-cookie" value="WscRbNwsfqf/fF1fKQxTnrc0qfdqXYipFosCW3mxLXafKOTyM2/M3IbMTavAijVlpcM5">
<div class="google-recaptcha">
<script src="https://www.google.com/recaptcha/api.js"></script>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/google-recaptcha/captcha.min.56bbcb52221810696513ed7b90e86274.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/google-recaptcha/captcha.min.js"></script>
</div>
<div class="fts-wrapper VerticalSpacing VerticalSpacing--m">
<label class="fts-form-field-label FormTextControl-labelText" for="recaptcha">
</label>
<div class="fts-form-field-sublabel"></div>
<div id="recaptcha" class="g-recaptcha" data-callback="gcaptchaCallback" data-sitekey="6Lfiu8knAAAAAEYdrrIMzI87c5LZ6vX6wbhUn1La">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA" width="304" height="78" role="presentation" name="a-31j4bksos0ro" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lfiu8knAAAAAEYdrrIMzI87c5LZ6vX6wbhUn1La&co=aHR0cHM6Ly9teWFjY291bnQubHNlZy5jb206NDQz&hl=en&v=-ZG7BC9TxCVEbzIO2m429usb&size=normal&cb=euhipmcokl2z"></iframe>
</div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<label id="recaptcha-error" class="fts-error fts-hidden" for="recaptcha"></label>
</div>
<script>
var fieldId = "recaptcha";
var captchaerrormsg = "error in captcha";
var captchaRequiredMsg = "Captcha Verification is required";
</script>
</div>
</div>
<div class="submitButton-wrapper col-lg-8 col-md-12 col-sm-12 col-xs-12 "><button type="submit" class="btn btn-primary submit-primary" id="submitButton">Submit</button></div>
<div>
<div>
<p class="hidden" id="Url">/bin/myrefinitivunauth/generatecase</p>
<p class="hidden" id="constraintsAsString">
{"rules":{"radiolist":{"required":true},"accountno":{"required":true,"accountno":true},"customer_email":{"tremail":true,"required":true,"trinternaluser":true},"captcha":{"captcha":true},"checkbox1":{"required":true,"tremail":true},"helptext":{"required":true,"nowhitespace":true},"country":{"required":true},"onbehalf":{"required":true},"attachment":{"uploadFileSize":true,"extension":true,"maxTotalFileSize":true,"duplicateFileValidation":true},"proactiveType":{"required":true},"name":{"trtext":true,"required":true},"email":{"tremail":true,"required":true}},"messages":{"radiolist":{"required":"Please
select at least one query"},"accountno":{"required":"Please enter in format A-XXXXXXXX","accountno":"Please enter in format A-XXXXXXXX"},"customer_email":{"tremail":"Please enter correct email","required":"Please enter correct
email","trinternaluser":"Please enter a valid customer email address"},"captcha":{"captcha":"Please enter correct captcha"},"checkbox1":{"required":"Please enter correct email","tremail":"Please enter correct
email"},"helptext":{"required":"Please enter how we can help you?","nowhitespace":"Please enter description"},"country":{"required":"Please select your Country or Region"},"onbehalf":{"required":"Please select at least one
query"},"attachment":{"uploadFileSize":"Please attach a file smaller than 10MB. If necessary, please zip the file.","extension":"File format not supported.","maxTotalFileSize":"File exceeds the maximum total file
size","duplicateFileValidation":"File with same name already exist."},"proactiveType":{"required":"Please select at least one type"},"name":{"trtext":"Please enter your name in correct format","required":"Please enter your name in correct
format"},"email":{"tremail":"Please enter correct email","required":"Please enter correct email"}}}</p>
</div>
<script>
var isFormClicked = false;
var isFormStarted = false;
var formProduct = "not-selected";
var formReason = "not-selected";
var formError = "";
var isFormSubmitted = false;
var formName = "adminBillingSupportForm";
var resCode = "";
var caseId = "";
var id = ""
var approvalStatus = "";
var softwareformName = "";
var softwareSupportFormName = "";
</script>
</div>
</form>Text Content
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ADMIN AND BILLING SUPPORT NOTIFICATION WITHDRAWN NOTIFICATION CANCELLED
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[{"label":"invoices-billing-label-mytr","content":["{\"title\":\"i-have-a-billing-query-label-mytr\",\"value\":\"I
have a billing
query\"}","{\"title\":\"request-copy-of-invoice-label-mytr\",\"value\":\"I would
like to request a copy or reprint of my
invoice\"}"],"userRole":[]},{"label":"remittance-label-mytr","content":["{\"title\":\"i-have-a-payment-query-label-mytr\",\"value\":\"I
have a payment
query\"}","{\"title\":\"I-would-like-to-know-where-to-send-payment-label-mytr\",\"value\":\"I
would like to know where to send
payment\"}"],"userRole":[]},{"label":"admin-label-mytr","content":["{\"title\":\"request-contract-copy-label-mytr\",\"value\":\"I
would like to request a copy of my contract or order
form\"}","{\"title\":\"edit-billing-permissions-label-mytr\",\"value\":\"Edit
billing user access
permissions\"}"],"userRole":[]},{"label":"account-changes-label-mytr","content":["{\"title\":\"update-billing-address-label-mytr\",\"value\":\"I
would like to update my billing
address\"}","{\"title\":\"update-purchase-oder-no-label-mytr\",\"value\":\"I
would like to update or add a Purchase Order
Number\"}","{\"title\":\"inquire-tax-exempt-label-mytr\",\"value\":\"I would
like to inquire about a tax exempt status\"}"],"userRole":[]}]
radiolist
INVOICES AND BILLING
I have a billing query
I would like to request a copy or reprint of my invoice
REMITTANCE
I have a payment query
I would like to know where to send payment
ADMINISTRATION
I would like to request a copy of my contract or order form
Edit billing user access permissions
ACCOUNT CHANGES AND INQUIRES
I would like to update my billing address
I would like to update or add a Purchase Order Number
I would like to inquire about a tax exempt status
Product FAQs
FAQs
How do I pay my bills?
Default mode of payment / Different modes of payment accepted / How to pay
invoices / Payment options online
FAQs 18 Aug 2021
FAQs
Name
Name
Email
Email
false
/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json
true
Select
country
Country or region
SelectAfghanistanAlbaniaAlgeriaAmerican
SamoaAndorraAngolaAnguillaAntarcticaAntigua and
BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia
and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei
DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman
IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling)
IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook
IslandsCosta RicaCote D'IvoireCroatiaCubaCyprusCzech
RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl
SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe
IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern
TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuinea-BissauGuineaGuyanaHaitiHeard
and McDonald IslandsHoly See (Vatican City State)HondurasHong
KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic Of)IraqIrelandIsle of
ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic
People's RepKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic
RepLatviaLebanonLesothoLiberiaLibyan Arab
JamahiriyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall
IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated
StatesMoldova, Republic
ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlands
AntillesNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk
IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian
TerritoryPanamaPapua New
GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of
North MacedoniaReunionRomaniaRussian FederationRwandaSaint HelenaSaint Kitts and
NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSamoaSan MarinoSao Tome and
PrincipeSaudi ArabiaSenegalSerbia and MontenegroSerbiaSeychellesSierra
LeonSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth
SudanSpainSri LankaSt Vincent and the GrenadinesSth Georgia & Sth Sandwich
IsSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab
RepublicTaiwanTajikistanTanzania, United Republic
ofThailandTimor-LesteTogoTokelauTongaTrinidad and
TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandUgandaUkraineUnited Arab
EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying
IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands (British)Virgin Islands
(U.S.)Wallis and Futuna IslandsWestern SaharaYemenYugoslaviaZambiaZimbabwe
Customer's email
How can we help you?
Billing account number
Billing account number
Account name
Account name
Order or invoice number
Order or invoice number
Submit
/bin/myrefinitivunauth/generatecase
{"rules":{"radiolist":{"required":true},"accountno":{"required":true,"accountno":true},"customer_email":{"tremail":true,"required":true,"trinternaluser":true},"captcha":{"captcha":true},"checkbox1":{"required":true,"tremail":true},"helptext":{"required":true,"nowhitespace":true},"country":{"required":true},"onbehalf":{"required":true},"attachment":{"uploadFileSize":true,"extension":true,"maxTotalFileSize":true,"duplicateFileValidation":true},"proactiveType":{"required":true},"name":{"trtext":true,"required":true},"email":{"tremail":true,"required":true}},"messages":{"radiolist":{"required":"Please
select at least one query"},"accountno":{"required":"Please enter in format
A-XXXXXXXX","accountno":"Please enter in format
A-XXXXXXXX"},"customer_email":{"tremail":"Please enter correct
email","required":"Please enter correct email","trinternaluser":"Please enter a
valid customer email address"},"captcha":{"captcha":"Please enter correct
captcha"},"checkbox1":{"required":"Please enter correct email","tremail":"Please
enter correct email"},"helptext":{"required":"Please enter how we can help
you?","nowhitespace":"Please enter description"},"country":{"required":"Please
select your Country or Region"},"onbehalf":{"required":"Please select at least
one query"},"attachment":{"uploadFileSize":"Please attach a file smaller than
10MB. If necessary, please zip the file.","extension":"File format not
supported.","maxTotalFileSize":"File exceeds the maximum total file
size","duplicateFileValidation":"File with same name already
exist."},"proactiveType":{"required":"Please select at least one
type"},"name":{"trtext":"Please enter your name in correct
format","required":"Please enter your name in correct
format"},"email":{"tremail":"Please enter correct email","required":"Please
enter correct email"}}}
Support Ticket Submitted
Your support ticket has been created with the reference number - available in
the support ticket detail page. The attached file(s) are not uploaded because of
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