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VODAFONE BROADBAND IN YOUR HANDS

Your best broadband experience, paired seamlessly with the Vodafone Broadband
app, letting you take control of your broadband.

Check availability



DOWNLOAD THE APP




CREATE A PRIVATE GUEST NETWORK

Friends staying for the weekend? Guest WiFi makes it easy for them to get
connected quickly by creating a second WiFi network that’s separate from your
main network – meaning your data is safe. Then once everyone’s gone, just switch
it off.


YOUR NETWORK AT A GLANCE

Get a view of everything happening on your network, including all of the devices
currently connected.


CONNECT IN A FLASH

Give friends and family speedy access to your WiFi by sharing a QR code directly
from the app.


COMPATIBILITY MODE*

Exclusively for Pro II customers, our smart Ultra Hub works with the Vodafone
Broadband app to automatically optimise the signal on your device. Powered by
WiFi 6E technology, a new ‘fast lane’ opens for your devices, enabling you to
enjoy faster speeds and lower latencies.


AWARD-WINNING DESIGN

We’ve won a Red Dot Award for our app – an internationally-recognised seal of
approval for great design.


BRAND NEW ULTRA HUB

Powered by Pro II, our band new Ultra Hub delivers the fastest WiFi technology
throughout the home, powered by WiFi 6E. Purchase or upgrade to Pro II to do
more of what you love.

Check availability


DOWNLOAD THE APP



OUR LEGAL TERMS



Broadband & Home Phone


BROADBAND - GENERAL

*Monthly price will increase each April by the Consumer Price Index rate of
inflation published in January that year, plus an additional 3.9%.

24-month contract. Subject to credit check, acceptance and
availability. Installation fee may apply.  Please note – your monthly price will
increase after 24 months, when your in-contract discount expires, see
www.vodafone.co.uk/priceguide for more details.

Line rental: Line rental is not required with our Broadband and Home Phone
services.

Vodafone Essentials Broadband Offer: Vodafone Fibre 1 Essentials plan. 12-month
contract. Subject to credit check, eligibility checks, acceptance and
availability. Full terms apply, see Vodafone Essentials Broadband Offer terms.

Payment: Payment is by Direct Debit. Please note that VAT is included in the
advertised prices and charges where required and is applied at the UK standard
rate in force unless otherwise stated.

Vodafone Together: customer can get i) a monthly discount on Home Broadband plan
and ii) 30% off additional mobile airtime plans of 12 months or more, for the
duration of their contracts. Additional mobile plans are Pay Monthly SIM only,
Airtime or Mobile Broadband plans. Discounts can’t be used in conjunction with
any other discounts. Terms, eligibility &
details: www.vodafone.co.uk/broadband-sim-only-deals

Privacy policy: Please see our privacy policy for information on how we collect,
use, share and protect your personal information.

Vodafone Wi-Fi Hub: We’ll provide a Vodafone Wi-Fi Hub to any new customers who
take out a Vodafone Broadband and Home Phone bundle as part of your service
(subject to successful Vodafone Broadband and Home Phone services availability
and credit checks).

Vodafone Broadband app: Compatible Android/iOS device is required for full
functionality.

Downloading third party content: A copyright owner's permission may be required
for downloading protected content. Downloading protected content without the
copyright owner's consent may constitute a criminal offence. Please see
the Vodafone Broadband Acceptable Use Policy for more details.

Parental controls: Parental controls are currently available to all Vodafone
Broadband and Home Phone customers. Parental Controls will be automatically set
to off as default.

Switching: Unfortunately Virgin customers may need to contact their current
provider directly in order to switch.

VODAFONE PRO BROADBAND

Vodafone Broadband Backup: Your broadband back-up dongle is intended to give you
a connection to our 4G network, when there is a total loss of service on your
fixed line broadband. You will receive 50GB of data with your 4G dongle. If you
run out of data, please contact our WiFi Xperts, who may add extra data as
needed at no additional cost. In order to use the 4G dongle as intended, you
should ensure it is plugged into your Vodafone Pro Broadband router. The 4G
dongle is not a direct replacement for your fixed line broadband. As the 4G
dongle connects to our mobile network, the service, speed and consistency of
your connection may vary due to a number of factors, including location,
coverage and demand. You must only use your dongle when you have a fault with
your fixed line broadband and you must not roam with your dongle. Your use of
the dongle is subject to our Vodafone Fibre Broadband/ Vodafone Fibre to the
Home Broadband (as applicable) terms and conditions and the applicable terms and
conditions relating to our mobile broadband products, each of which can be found
at: vodafone.co.uk/terms-and-conditions.

Vodafone Super WiFi: One WiFi Booster is supplied as standard with your Vodafone
router. Up to three WiFi Boosters can be provided at no additional cost if you
do not receive WiFi signal and throughput speeds of at least 10 Mbps in each
room of your home. Right to leave with no early termination fee if you do not
get WiFi signal and throughput speeds of at least 10 Mbps in each room of your
home, after installing all three WiFi Boosters and contacting us to try to
resolve. To exercise right to leave, you must notify us within 30 days of
receipt of your third WiFi Booster. Full terms:
vodafone.co.uk/terms-and-conditions/

Vodafone WiFi Xperts: Our WiFi Xperts, Vodafone’s dedicated home broadband
service team, are available over the phone 8am to 8pm Monday to Sunday (and
public holidays) to assist with any technical problems you have with your
broadband. The WiFi Xperts will try to resolve any technical issues you have
with your broadband but they may not be able to do so in all cases. Our WiFi
Xperts will not visit you at your home and will only try to resolve issues
remotely, but they can arrange for an engineer to visit your home if needed.
Please call 0333 304 0191 to request technical assistance from the WiFi Xperts.
For any other queries, please contact us by phone 0808 040 8408 or online at
https://www.vodafone.co.uk/contact-us/

WiFi 6E: To benefit from WiFi 6E you must have WiFi 6E capable device,.

Norton 360 Premium: Offer subject to availability and Norton’s terms and
conditions. AntiVirus protection for up to 10 devices. After 12 months, contract
automatically renews for 12 months at 50% of Norton’s then current retail price
for Norton 360 Premium. See uk.norton.com/vodafone for more details and to
confirm availability.

VODAFONE XTRA

Apple TV 4K on us: You will receive your Apple TV 4K device at the same time as
receiving your Vodafone Wi-Fi Hub. Not all content is available in 4K. 4K
resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby
Atmos–capable devices. Ownership of the Apple 4K TV equipment is yours 14 days
after activation of your Xtra Home Broadband service.

*Apple TV+: Limited time offer. Subscription for 3 months included with Apple TV
4K. Offer only available to new Apple TV+ subscribers. Offer is not available to
customers that have had an Apple TV+ subscription previously, whether through
Vodafone or otherwise. To benefit from your inclusive 3-month Apple TV+
subscription, you must activate Apple TV+ within 3 months of receiving your
device. One subscription per 'Family Sharing' group (up to six family members).
After 3 months, your Apple TV+ subscription will automatically renew unless you
cancel before the 3 months is up. Some content may require an additional
subscription and may not be available in all countries. For full terms &
exclusions on Apple TV 4K and Apple TV+, see here.  Eligible devices only. 18+.
£4.99/month after 3 months with auto-renewal.

Anytime Landline and Mobile calls: Applies to the first 60 minutes of UK
landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers
beginning with 07) which you dial directly. Inclusive calls are to UK mobiles
only (this does not include other numbers that begin with 07 such as WiFi
services etc.). If you wish to avoid additional call charges you should re-dial
before 60 minutes have passed. Standard call charges apply if you exceed the
60-minute call cap. Full details can be found here.

HOME PHONE

Call costs and subscription features: Details of our call costs (including a
complete list of all our premium rate and international call costs and charges)
are set out in our Vodafone Broadband and Home Phone Price Plan. The costs of
any features or feature bundles which include a monthly subscription charge are
also included in this Price Plan. Please note that any features or feature
bundles must be retained for a minimum of 30 days.

Evening and weekend calls: You may purchase extra call bundles allowing calls to
certain numbers at particular times of the day. This is how we define these
times:

‘Daytime’ is 7am to 7pm, Monday-Friday

‘Evening’ is 7pm to 7am, Monday to Friday

'Weekend’ is all day Saturday and Sunday (midnight Friday to midnight Sunday).
Please note that bank holidays are treated as normal weekends.

Anytime calls: Can be made during daytime, evening and weekend periods. Max call
duration is 60 minutes – standard call charges will apply after 60 minutes.

Number Transfer: Our ability to transfer your number is subject to availability.

PROMOTIONS & OFFERS

Offers, promotions and discounts: Our offers and promotions are available to new
Vodafone Broadband and Home Phone customers only.

Offers


FULL FIBRE BROADBAND PROMOTION (GWP) TERMS AND CONDITIONS

Promoter

1. The promoter is Vodafone Limited, Vodafone House, The Connection, Newbury,
Berkshire RG14 2FN (the “Promoter”).

Offer

2. Get one (1) promotion code per customer to receive either a Ring Stick up Cam
Battery (3rd Gen) or a Ring Video Doorbell (2nd Gen) when you purchase one of
our Broadband plans  (“Qualifying Plan”) directly from the Promoter. The
purchase can be made online from www.vodafone.co.uk/broadband, in-store, via the
telephone, Web Chat or other means.

3. Plans purchased through our partners and other affiliate sites are excluded
from this promotion.

4. The Qualifying Plan you purchase will be subject to a 24-month minimum
contract plan.

5. The price for the purchase of a Qualifying Plan includes the Offer and no
additional payment is required subject to the payment of applicable postage and
packaging charges referred to in section 24 below.

Offer Period

6. You will need to complete your purchase between 00:01 on 6 January until
23:59 m on 26 January 2023 (the “Offer Period”).

Eligibility

7. To be eligible for the Offer you must:

a) be at least 18 years old with a UK bank account;

b) purchase one of the Qualifying Plans within the Offer Period;

c) have an existing Vodafone pay monthly mobile plan, SIM only airtime plan or
SIM only data plan (“PAYM Plan”);

d) be resident and responsible for paying the bills at the address where the
Qualifying Plan will be installed; and

e) remain a Qualifying Plan customer for at least 14 days after you have
purchased your Qualifying Plan.

8. The Offer is only available to new Vodafone home broadband customers that
fulfil the Eligibility Criteria set out in 6 above. Customers upgrading an
existing Vodafone Home Broadband plan are not eligible for this Offer.

9. If you purchase a Qualifying Plan online, the purchase should be completed in
one session to ensure the sale is tracked correctly. If before completing your
transaction you click through to Vodafone from an affiliate site or navigate
away from the Vodafone site, the sale may not track correctly, and you will not
qualify for the Offer. Further, If you use adblocking software, a VPN, or have
cookies disabled on your device the sale may not track correctly and you will
not qualify for the Offer.

How and when to receive the Offer

10. In order to redeem the Offer, you must provide a valid email address when
purchasing a Qualifying Plan.

11. It may take up to 28 days from the date of activation of a Qualifying Plan
for you to be verified as eligible for the Offer. The Promoter will only
consider queries about eligibility for the Offer once this 28-day period has
passed.

12. When the Promoter has verified your eligibility for the Offer, the Promoter
will send an email to the email address provided by you at the time of purchase
with details of how to redeem the Offer and receive your promotional code.

13. Your promotional code can only be redeemed on amazon.co.uk and you have
until 31 May 2023 to redeem the Offer.

General

 1.  These terms are specific to the Offer and are in addition to the standard
     terms of service for the Qualifying Plan. The applicable standard terms can
     be viewed here: www.vodafone.co.uk/terms

 2.  The Promoter reserves the right to charge you the value of the promotional
     code if it is redeemed and you thereafter cancel your Vodafone Home
     Broadband plan within the 14-day cooling off period for your Qualifying
     Plan, as described in Vodafone’s terms and conditions and return’s policy,
     available at Vodafone.co.uk/terms

 3.  The Offer is subject to availability. The Promoter may substitute the Offer
     with another offer of similar value in the event that the Offer is not
     available due to circumstances beyond the Promoter’s reasonable control.

 4.  Any decisions made by the Promoter over eligibility or otherwise in
     relation to the Offer are final, will not be open to dispute and no
     correspondence will be entered into.

 5.  Insofar as is permitted by law, the Promoter, its agents or distributors
     will not in any circumstances be responsible or liable to compensate any
     person or accept any liability for any loss, damage, personal injury or
     death occurring in relation to the Offer except where it is caused by the
     negligence of the Promoter, its agents or distributors of that of their
     employees. Your statutory rights are not affected.

 6.  There is no cash alternative to the Offer.

 7.  The Promoter reserves the right to vary, extend or withdraw the Offer at
     any time with immediate effect via the Promoter’s website, including in the
     event of fraudulent behaviour.

 8.  This promotion cannot be combined with any other voucher, offer, discount
     or promotional code that may available during the Offer Period.   

 9.  These Terms and Conditions shall be governed by English law and subject to
     the exclusive jurisdiction of the courts of England and Wales.

 10. Your personal data will be processed in accordance with Vodafone Limited's
     privacy policy available at: www.vodafone.co.uk/privacy.

 11. The offer is subject to Amazon’s terms and conditions available at
     https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GLSBYFE9MGKKQXXM.
     Postage and packing charges will be applied to each item in accordance with
     Amazon’s standard delivery rates and policies. Additionally, all terms
     found here apply to your purchase and use of the [Ring Doorbell or Ring
     Camera]

 12. ©2022 Amazon.com, Inc or its affiliates. Amazon, Ring and all related marks
     are trademarks of Amazon.com, Inc. or its affiliates. Amazon is not a
     sponsor of this promotion.



Verification


CLAIMS & COMPARISONS 

Full Fibre available in more homes than anyone else: As independently verified
by thinkbroadband.com. Results based on availability of City Fibre, Openreach,
OFNL, Virgin Media as of 24th August 2022:

Broadband provider (consumer sales)

Number of premises Full Fibre (FTTP or FTTH) is available at

Vodafone

8,845,835

TalkTalk

8,740,546

Sky

8,145,242

BT

8,050,103

Virgin Media

1,158,518

Vodafone is the largest Full Fibre provider in the UK with Full Fibre available
to 8.8 million out of 31.3 million premises - approx. 28% UK coverage (31.3
million premises from: Ofcom, Connected Nations update: Spring 2022 (PDF, 397.4
KB) and Annex 1: Methodology (PDF, 393.8 KB) at A1.25 (PDFs directly from
www.ofcom.org.uk)).

The UK’s fastest WiFi technology: UK’s fastest WiFi technology: vs. major
providers offering comparable plans (WiFi router & boosters). Speeds depend on
time, location, phone line, home wiring, equipment meeting min. specs & WiFi
connection. Other factors impacts speeds, including; home layout, devices
connected & other environmental influences. Verify at: vodafone.co.uk/broadband.

WiFi Speeds may vary significantly by location and are dependent on equipment
meeting minimum specifications, being fully functional and working at full
speed. Wireless equipment range can vary according to the layout of your home.
Other factors can also impact internet speeds, including; the number of people
using the internet, level of use of the internet and other environmental and
technological influences.

Up to 25x faster: than the average download speed of our standard broadband:
Fibre 1 (35Mbps) vs. Pro Full Fibre 900 (910Mbps)

Average speed claim: 73% of customers on Fibre 1 receive download speeds above
35 Mbps and 61% of customer on Fibre 2 receive download speeds above 63 Mbps.
For all other plans, we estimate a majority of customers will receive the
relevant download speeds specified above. We base our average speeds on sync
speed (the speed of your line from the street cabinet or telephone exchange to
your router). Speeds may vary significantly by location and are dependent on all
equipment meeting minimum specifications, being fully functional and working at
full speed. The range of wireless equipment can vary according to the layout of
your home. Other factors can also impact internet speeds, such as distance of
your home from the network exchange, the number of people using the internet,
the level of use of the internet and other environmental and technological
influences.

**900Mbps average download speeds when using a wired connection.

†910Mbps average download speed via a wired connection

Average time to change broadband provider: According to Ofcom’s Communications
Report 2019 (PDF, 2.9MB), it took on average 11 days for a consumer to switch
broadband provider.

Save vs. BT: Vodafone’s Full Fibre broadband plans vs. BT’s publicly available
pricing for comparable new customer 24-month broadband plans as of 05.10.22. All
price comparisons exclude new line installation costs and any additional reward
cards. Vodafone is the largest Full Fibre provider in the UK with Full Fibre
available to 8.8 million out of 31.3 million premises (approx. 28% UK coverage).

Vodafone - Pro II plans

Speed (average)

In Contract Price (per month)

BT Plan

Speed (average download)

In Contract Price (per month)

24-month Savings vs. BT

Pro II Full Fibre 2

67Mbps

£34

Fibre with Halo 3+

74Mbps

£75.99 (+ £9.99 p&p)

£1017.75

Pro II Full Fibre 100

100Mbps

£37

Full Fibre 100 with Halo 3+

145Mbps

£79.99 (+ £9.99 p&p)

£1041.75

Pro II Full Fibre 500

500Mbps

£40

Full Fibre 500 with Halo 3+

145Mbps

£84.99 (+ £9.99 p&p)

£1089.75

Pro II Full Fibre 900

900Mbps

£55

Full Fibre 900 with Halo 3+

900Mbps

£90.99 (+ £9.99 p&p)

£873.75



Awards


AWARDS

uSwitch award: As awarded by uSwitch in February 2019. uSwitch Broadband and
Mobile Award winners are decided by customer satisfaction research and uSwitch’s
team of judges, composed of industry experts and technology journalists. For
more information about the awards, please visit uSwitch

Broadband Genie award: As awarded by Broadband Genie in March 2019. Broadband
Genie’s Home Broadband Survey gathers the opinions of thousands of UK broadband
users. For more information about the award, please visit Broadband Genie

Highly Commended uSwitch awards: Highly commended in ‘Fastest Broadband
Provider’ category and ‘Best Value Broadband Provider’ category at the uSwitch
Broadband & Mobile Awards 2021. Awards bestowed based on consumer surveys, an
expert panel of judges, as well as independent speed test data.

Award-winning security: Norton won AV-TEST Institute’s 2018 Best Protection
Award in February 2019, for strong protection with minimal reduction of system
performance. Details here: uk.norton.com/norton-security-antivirus

Vodafone Pro II Broadband Substantiation


Vodafone Pro II Broadband Substantiation

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CONSUMER PRICE INDEX (CPI) CHANGES

*Monthly price shown plus all out of bundle charges will increase by the
Consumer Price Index rate published in January of that year + an additional
3.9%. If you have a Device Plan, this will not affect your monthly Device Plan:
vodafone.co.uk/pricechanges

© 2023 Vodafone Limited is authorised and regulated by the Financial Conduct
Authority for consumer credit lending and insurance distribution activity
(Financial Services Register No. 712210) Registered in England and Wales.
Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury,
Berkshire, RG14 2FN.


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privacy, you can choose not to allow some types of cookies. Click on the
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block or alert you about these cookies, but some parts of the site will not then
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