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Home / City Experiences FAQs
CITY EXPERIENCES FAQS
FREQUENTLY ASKED QUESTIONS
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CITY CRUISES US
CITY CRUISES CANADA
CITY CRUISES UK
ALCATRAZ CITY CRUISES
STATUE CITY CRUISES
CITY EXPERIENCES
WALKS
DEVOUR TOURS
CITY CRUISES US
HOW TO BOOK
Make & Modify a Reservation | Payment & Discounts | Rewards Points | Print or
Show Tickets | Taxes & Gratuities
MAKE & MODIFY A RESERVATION
HOW DO I MAKE A RESERVATION?
Your reservations may be made online, over the phone, through our online chat,
and in-person at ticket booths at select locations.
To make an online reservation, search by your location and the date you’d like
to cruise on. Reservations can be made with most major credit cards.
Reservations can also be made by phone at (888) 467-6256 or through our online
chat.
If you would like to pay in person, reservations must be made on location at our
ticket booths which are at select locations. Please note that tickets at the
booth are based on cruise availability, and we cannot guarantee that tickets are
available at the booth for every cruise. Please see the City Cruises US and
Canada Port Locations section of the FAQ.
Full payment is required at the time of reservation.
HOW DO I MODIFY A RESERVATION?
For reservations of 1-19, you can manage your reservation through the My Account
page.
PAYMENT & DISCOUNTS
HOW DO I PAY FOR MY TICKETS?
We accept most major credit cards for reservations of 1-19 tickets. Please call
our reservations department at 888-467-6256 for more information.
CAN I PAY WITH CASH?
You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining
Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or
Washington, DC.
Please note, full payment is required at the time of reservation.
DO I HAVE TO PAY IN FULL FOR MY RESERVATION?
We accept reservations on an availability basis and full payment is due at the
time the reservation is made. We do not hold tickets without payment.
ARE THERE ANY DISCOUNTS FOR CHILDREN, MILITARY, OR SENIORS?
Child Discounts: Children 4 to 12 may cruise at a different rate than Adults
depending on cruise type and port location. Children under 4 cruise free in most
locations.
Military and Senior Discounts: Military and Senior discounts are offered on most
of our cruises. Select the senior or military ticket at checkout for your online
reservation to secure this rate if available. Reservations can also be made by
phone with an Excursions Specialist at 800-459-8105 or through online chat
HOW DO I REDEEM A GIFT CARD, COUPON, OR VOUCHER?
For online reservations, search by your location and the date you want to
cruise. When prompted at checkout, enter your gift card number in the “Gift
Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher
Code” section.
All gift cards, certificates, coupons, and discount offers must be used and
mentioned at the time of booking in order to be honored. Please bring your gift
certificate, promotional card, or coupon with you at the time of your cruise and
present it to the Host/Hostess on board. If you have a voucher or discount code,
you can use your code during checkout on our website or checkout through online
chat.
CAN I USE MY GIFT CARD ONBOARD?
Gift cards cannot be used for payment on board. Gift cards can be used to
purchase reservations and enhancements online. Please visit the Gift Card page
for more information.
REWARDS POINTS
HOW DO I USE MY CITY EXPERIENCES REWARDS POINTS?
To use your City Experiences Rewards points, please sign into your account when
prompted during checkout. You can also contact us at 800-459-8105 to book
through our Contact Center or chat with us online. Some restrictions apply.
Please review the terms and conditions here.
PRINT OR SHOW TICKETS
DO I NEED TO PRINT TICKETS OR SHOW MY BOARDING PASS?
Tickets are not required for boarding. When boarding, you can check in with your
confirmation number and the last name that is on your reservation.
TAXES & GRATUITIES
WHAT ARE THE FEES & GRATUITIES I SEE ON MY RECEIPT?
LANDING FEE
The Landing Fee, if included on your billing, offsets a wide range of costs
unique to a maritime business operation. These may include specialized port
facility repairs, percentage payment, employee health care obligations, and
other fees, licenses, regulatory, environmental and maritime security costs.
ADMINISTRATIVE FEE
An Administrative fee is collected at the time of reservation, related to the
cruise and the services included in the ticket. This is not a gratuity and will
be used at the discretion of the company. If you wish to purchase additional
beverages or food enhancements onboard, we recommend you leave a gratuity
onboard based on the quality of service provided to you by your server.
TAXES
In addition to sales tax, we are assessed taxes by some local governments for
use of the harbor. They are paid directly and in full to the local government of
the appropriate city.
ONBOARD GRATUITIES
A service/operations charge is collected at the time of booking, related to the
cruise and the services included in the ticket. This is not a gratuity and will
be used at the discretion of the company. If you wish to purchase additional
beverages or food enhancements on your cruise, we recommend you leave a gratuity
on board based on the quality of service provided to you by our crew.
REFUNDS & CANCELLATIONS
Cancellations | Ticket Assurance | Vouchers | Weather
CANCELLATIONS
WHAT IS THE CANCELLATION POLICY?
Our cruises are non-refundable final sale, and you have up to 48 hours prior to
the cruise to reschedule or receive a gift card. We do not compensate for any
late arrivals or no-shows to a cruise.
MY CRUISE WAS CANCELED. WILL I GET A REFUND?
In the event your cruise was canceled by City Cruises, you will receive three
options sent via email and SMS text message to the number we have on file:
Option 1: You may transfer to a different cruise date of your choosing. Please
note that if you are rescheduling to a lower priced cruise, we will refund you
the difference. If you are rescheduling to a higher priced cruise, payment will
be required for the difference once the new date is selected. Please note,
prices are subject to change based on demand and peak cruise times.
Option 2: If you are unsure of a new date when you can cruise, you may move your
funds to a gift card. Gift cards never expire and can be used to book on our
website. For more information on gift cards, visit the Gift Card page.
Option 3: If you are unable to join us on a future date you will receive a full
refund back to the original form of payment. Please allow 3-5 business days for
the funds to appear in your account.
Note: All 3 options are available to you via the link that was provided in the
cruise cancellation notification.
TICKET ASSURANCE
WHAT IS TICKET ASSURANCE?
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2
hours prior to the original departure time with a full refund, minus the cost of
non-refundable Ticket Assurance. Ticket Assurance is not available on select
cruises such as holiday, specialty or partnership cruises, or other experiences
as indicated.
CAN I ADD ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?
Ticket Assurance must be selected at the time of booking and may not be added
post-purchase.
LATE ARRIVALS AND NO-SHOWS
Once payment is received, cruises are non-refundable unless Ticket Assurance is
purchased at the time of booking. We are happy to reschedule your cruise date or
issue a gift card for the amount paid with 48-hour notice before your scheduled
cruise. Cruises are non-refundable and non-transferable within 48 hours of your
cruise. We do not compensate for no-shows or late arrivals.
VOUCHERS
WHAT IS THE VOUCHER CANCELLATION POLICY?
We do not compensate for any late arrivals or no-shows to a cruise, so please
arrive in time for check in and boarding. If you need to reschedule, you have up
to 48 hours prior to your cruise to change to another date, or we can release
your tickets to be used in the future. Once we’re within 48 hours of a cruise,
no further changes can be made.
WEATHER
WHAT HAPPENS IF IT RAINS OR SNOWS?
City Cruises sails rain or shine. In the case of severe weather conditions or
upon the direction of the U.S. Coast Guard or Transport Canada, we will remain
dockside, but provide the full dining service.
BEFORE YOU BOARD
Boarding Locations & Times | Pre-Purchases | Your Boat
BOARDING LOCATIONS & TIMES
IS THERE PARKING BY THE CRUISE BOARDING LOCATION?
Parking varies by port location. Please review the City Cruises US and Canada
Port Locations section of the FAQ.
WHERE'S THE PIER?
Some of our ports have multiple piers – the pier location for your cruise can be
found in your confirmation email or in the City Cruises US and Canada Port
Locations section of the FAQ.
WHERE CAN I FIND MY BOARDING TIME?
Your boarding and cruise time are different – most cruises board 30 minutes
before their departure time. Please check your confirmation email to confirm
your cruise boarding & departure time.
PRE-PURCHASE
CAN I PURCHASE A BEVERAGE PACKAGE BEFORE I CRUISE? WHAT DOES IT INCLUDE?
Please check out our enhancement options during the booking process for
additional details. Enhancements vary by port.
ONBOARD EXPERIENCE
Age Restrictions | Dress Code | Boarding Policy | Smoking Policy | Entertainment
| Onboard Seating | Special Occasions | Food & Beverage | Pets | Weapon Policy |
Fireworks | Vessels
AGE RESTRICTIONS
ARE THERE ANY AGE RESTRICTIONS TO CRUISE?
There are no age restrictions for most of our cruises. All minors require adult
supervision. Please contact us with questions about any of our special event
cruises, as minors are not restricted, but the cruise may not be appropriate for
all age groups. Cocktail cruises are typically ages 21+.
Bateaux New York Dinners: Children under 6 are not permitted and we do not offer
a discounted rate for children. Younger children are welcome aboard Bateaux
lunch cruises and other New York dining cruises.
DRESS CODE
WHAT IS THE DRESS CODE?
RIVER, HARBOR, WHALE WATCHING TOURS & WATER TAXIS
Casual attire: jeans, shorts, t-shirts, Sweaters, and sneakers are appropriate.
Depending on the season, we recommend bringing extra layers as it may get breezy
out on the water.
SIGNATURE BRUNCH, LUNCH & COCKTAIL CRUISES
Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses
SIGNATURE DINNER & PREMIER PRODUCTS
Cocktail attire: collared shirts, blouses, sports coats, slacks, and dresses.
Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly
discouraged.
BATEAUX DINNER
Semi-formal dress code: dresses, collared shirts, dress pants and jackets
encouraged. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are
strongly discouraged.
BOARDING POLICY
WHAT TIME IS BOARDING?
Most cruises board 30 minutes before their departure time. Please check your
confirmation email to confirm your cruise boarding & departure time.
SMOKING POLICY
IS SMOKING ALLOWED ONBOARD?
Smoking is allowed on the outside decks only, except for Boston, Long Beach,
Marina Del Rey, Newport Beach, Sacramento, Mariposa Harbour Tour, Harbor Tours,
Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse
in proper receptacles. Do not throw anything into the water. Please help us keep
our waters clean.
Cannabis products are not allowed as we operate under US Coast Guard and
Transport Canada regulations.
ENTERTAINMENT
WHAT IS THE ONBOARD ENTERTAINMENT?
City Cruises offer dance floors and a variety of music to enjoy. Depending on
the cruise, it may be background music, a DJ, or a live performance. Please
check online or chat online with one of our Excursion Specialists for more
details about the planned entertainment for your specific cruise.
ONBOARD SEATING
IS SEATING ASSIGNED ONBOARD?
As you board, our Captain and Marine Crew will direct you to your deck. From
there the Host/Hostess will show your party to your assigned table(s) if
applicable. Decks are never guaranteed for non-private groups. We assign seats
based on needs and capacity for each cruise.
SPECIAL OCCASIONS
DO YOU OFFER SPECIAL OPTIONS FOR BIRTHDAYS, ANNIVERSARIES OR SPECIAL OCCASIONS?
We offer a variety of special enhancements to add to your dining experience.
You can review these enhancements at checkout online or through online chat
with an Excursion Specialist. Please ask your Excursion Specialist about our
celebration packages, food enhancements, balloon or flower bouquets, and our
drink packages.
WILL YOU ANNOUNCE MY SPECIAL OCCASION/CELEBRATION ONBOARD?
Our onboard DJ does not offer guest specific announcements. We provide a general
celebration announcement for birthdays, anniversaries, and special events.
CAKE POLICY
*Guests are allowed to bring cakes. Cakes must be in a closed, covered container
(e.g. cake box). No open cakes will be allowed on the premises. Cakes may not
be stored in our facilities and must be kept at the guest’s table. For more
information, please see the City Cruises US and Canada Port Locations section of
the FAQ.
*Boston Dining boats can’t accept cakes.
DECORATION POLICY
Small groups without private space can bring table decorations, but early
boarding is not allowed. Please do not use confetti or tape any items to the
walls of our vessels.
ONBOARD DECORATION
All City Cruises vessels are decorated with linens, votive centerpieces, silver,
and china.
FOOD & BEVERAGE
WHERE CAN I FIND THE MENU FOR MY CRUISE?
For more information, please search by your location, date, and cruise type.
Once on the selected cruise, the menu can be found below the cruise details on
the webpage.
DO YOU OFFER VEGETARIAN OR SPECIAL MENU REQUESTS?
Vegetarian meals are available on dining cruises and can be arranged at the time
of booking. If there are many vegetarians in your group, or if there are any
vegans, please indicate this at the time of booking. If you are booking through
an Excursion Specialist over the phone or through online chat, please notify the
Specialist of any food allergies or other dietary restrictions at the time of
booking.
We can accommodate most special dietary needs with advance notice.
WHEN IS FOOD SERVED?
Food service for dining cruises begins upon embarking.
DO I NEED TO PRE-SELECT MY MENU BEFORE THE CRUISE?
No, you do not need to pre-select your menu. Some of our cruises have multiple
entrée options and we have a menu that you will choose from on board. Other
cruises will either have a preset menu or offer a buffet with a variety of
options. This information will be available when booking online. If you are
booking through an Excursion Specialist over phone or through online chat, you
can ask your for more details about your specific cruise.
CAN I BRING MY OWN FOOD ONBOARD?
No. Outside food is not allowed onboard.
CAN I BRING MY OWN ALCOHOL ONBOARD?
Select ports allow bottles of wine or champagne (no liquor) to be brought
onboard. A corkage fee will apply which varies by port. Bottles brought onboard
must be fully sealed and cannot be taken off the vessel once opened. We reserve
the right to refuse to uncork if the bottle is available for sale onboard. For
eligible cities and assistance planning, please chat with an Excursion
Specialist through our online chat or call our Contact Center at 800-459-8105.
PETS
ARE PETS ALLOWED ONBOARD?
Service animals are allowed onboard. Service animals are defined as animals that
are individually trained to do work or perform tasks for people with
disabilities. They are working animals, not pets. Service animals must be
harnessed, leashed, or tethered unless these devices interfere with the service
animals’ work or the individual’s disability prevents using these devices. Dogs
whose sole function is to provide comfort or emotional support do not qualify as
service animals under the ADA.
Dogs are allowed on Seadog Cruises in Chicago and select pet events in other
ports.
WEAPON POLICY
WEAPON POLICY
Explosives, firearms, illegal substances, or any articles of a dangerous or
damaging nature that could be harmful to yourself or others, as determined in
our sole discretion, may not be brought onboard any of our vessels.
FIREWORKS
ARE FIREWORKS GUARANTEED?
City Cruises is not affiliated or associated with any fireworks shows or
displays and cannot guarantee any fireworks displays for your Service.
VESSELS
CHANGE OF COURSE OR VESSELS
Since water travel involves uncertainties not present in land facilities, City
Cruises may, in its sole discretion, remain dockside, substitute vessels, change
the course or schedule of the Service, discontinue the Service, or cancel the
Service for any reason. City Cruises shall have no liability arising from any
such change of course or schedule, change of vessel, discontinuance,
cancellation, or other failure to depart from or arrive at any port at the
scheduled or announced time.
GROUP RESERVATIONS
Event Options | Private Events | Pricing
EVENT OPTIONS
WHAT KIND OF EVENTS CAN I HOST ONBOARD?
You can host any kind of event on a City Cruises vessel! We host birthdays,
weddings, office parties, anniversaries, bachelor/bachelorette parties,
anniversaries, rehearsal dinners, engagement parties, and more. To request more
information, visit the Private Events page.
PRIVATE EVENTS
CAN I BOOK A PRIVATE EVENT OR CHARTER?
Yes, you can charter a vessel for a private event. We have a variety of boats in
our fleet that are perfect for every kind of event.
DO I HAVE TO BOOK THE WHOLE YACHT FOR MY EVENT?
You don’t have to reserve a whole vessel for your event. We host many events and
groups of all sizes on our regularly scheduled dining cruises. You can reserve
private space on a dining cruise for your event. For more information, visit the
Private Events page
PRICING
HOW MUCH DOES IT COST TO HOST A PRIVATE EVENT?
The cost of your private event varies by the type of vessel, the kind of event
you’re hosting, the size of your group, and what kind of enhancement packages
you want to include. For more information on private event pricing, you can fill
out the form found on the Private Events page or call our Contact Center at
800-459-8105.
SAFETY & ACCESSIBILITY
US Coast Guard & Transport Canada | Wheelchair Accessibility | Onboard Comfort
US COAST GUARD & TRANSPORT CANADA
ARE YOU REGULATED BY THE U.S. COAST GUARD & TRANSPORT CANADA?
Our vessels are all subject to inspections by the U.S. Coast Guard and Transport
Canada, and our crew members are all properly licensed. We also follow MARSEC
security guidelines. Should the MARSEC security level be elevated, we may opt to
increase security measures on board our vessels to ensure safety. The U.S. Coast
Guard requires all passengers over 18 years of age to have valid photo
identification. Please make sure to have your photo ID available at boarding.
WHEELCHAIR ACCESSIBILITY
ARE THE VESSELS HANDICAPPED ACCESSIBLE?
We do have accessible vessels in our fleet. However, not all vessels and decks
are considered accessible. Please call our Contact Center at 800-459-8105 or
chat with an Excursion Specialist online to ensure accessibility for the date
you are planning to cruise.
ONBOARD COMFORT
ARE THERE LIFE PRESERVERS ONBOARD?
Each vessel is 100% U.S. Coast Guard and Transport Canada certified with life
preservers and all required lifesaving equipment, including child life vests.
WILL I GET SEASICK?
Most of our guests experience no discomfort. If you tend to have a problem with
motion sickness, you may experience seasickness. If you are sailing on one of
our whale watching cruises, we do go out into the open ocean and as a result,
the chance of getting seasick increases. For these cruises, we recommend that if
you are prone to motion sickness, take advantage of several preventative
measures that are available to you.
IS THERE A PHONE ON THE BOAT WHERE GUESTS CAN RECEIVE CALLS?
City Cruises does not have phones for guests to use. Most cellular services are
available on the water as we do not cruise beyond one mile offshore on most of
our cruises.
US AND CANADA CITY CRUISES PORT LOCATIONS
Baltimore | Berkeley | Boston | Chicago | Gananoque | Long Beach | Marina del
Rey | New York/New Jersey | Newport Beach | Norfolk | Philadelphia | Sacramento
| San Diego | San Francisco | Toronto | Washington DC | Greater Washington
Area: Potomac Water Taxi
BALTIMORE
Ticket Booth Location: 561 Light St Baltimore, MD 21202
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at Harbor Court Garage located next to the Royal
Sonesta Hotel.
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles. There is a Cake Cutting Fee.
Highchairs/booster seats offered: Yes.
BERKELEY
Ticket Booth Location: Doubletree Hotel Marina at 200 Marina Blvd, Berkeley, CA
94710
Parking: City Cruises does not own or operate any parking in the area. Local
parking is available across the street on the embankment and along Marina Blvd
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles. There is a Cake Cutting Fee.
Highchairs/booster seats offered: No.
BOSTON
Ticket Booth Locations:
– Spirit of Boston: Commonwealth Pier/200 Seaport Blvd, Boston, MA 02210
– Odyssey Boston: Rowes Wharf/60 Rowes Wharf, Boston, MA 02110
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at Seaport Hotel Parking Garage for Spirit of Boston
and Rowes Wharf Parking for Odyssey Boston.
Cake Policies: Outdoor cakes are not allowed onboard.
Highchairs/booster seats offered: Yes.
CHICAGO
Ticket Booth Locations:
– Odyssey Chicago River: 455 N. Cityfront Plaza Chicago, IL 60611
– Navy Pier: 600 E Grand Ave Chicago, IL 60611
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at 219/225 E. North Water Street, on the LOWER level
for Odyssey Chicago River and 600 E Grand Ave. Chicago, IL 60611 for our Navy
Pier Departures. Alternative parking is available at 460 E. Illinois St. and 403
E. Grand Ave. (one block from Navy Pier).
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles.
Highchairs/booster seats offered: Highchairs only.
GANANOQUE
Ticket Booth Locations:
– Gananoque Port – 280 Main Street, Gananoque, ON (for our 1-Hour, 3-Hour and
5-Hour Cruises from Gananoque)
– Ivy Lea Port – 95 Ivy Lea Road, Lansdowne, ON (for our 1-Hour Cruise from Ivy
Lea)
Parking: There is a $9 CAD charge for day parking with a boat cruise ticket, and
$18 CAD for all other day parking. Parking passes are available through our lot
attendants or through our ticket office. Parking lots are located nearby our
ticket office. Note, boat trailers are not permitted.
Stroller Details: Small to mid-size infant strollers are permitted. Prior to
boarding there is a designated unsupervised area available to park strollers at
your own discretion.
Infant strollers brought on-board are not permitted on the upper observation
deck for safety purposes, as well, strollers cannot be left unattended and all
personal belongings should be supervised accordingly.
LONG BEACH
Ticket Booth Location: 100 Aquarium Way, Rainbow Harbor Dock 6A
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available in the Aquarium garage.
Cake Policies: There is an Outside Dessert Service/Cake Cutting Fee per person
charge of $1.50- $3.00. There are no open flames allowed on the vessels
including birthday candles. We allow flameless or LED birthday candles.
Highchairs/booster seats offered: Yes.
MARINA DEL REY
Ticket Booth Location: 13755 Fiji Way, Marina del Rey, CA 90292
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is located at Marina Lot 1 at Fisherman’s Village.
Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person
charge of $1.50- $3.00. There are no open flames allowed on the vessels
including birthday candles. We allow flameless or LED birthday candles.
Highchairs/booster seats offered: Yes
NEW YORK/NEW JERSEY
NEW YORK
Ticket Booth Locations:
– Pier 61: Chelsea Piers West 23rd and 12th Ave
– Pier 15: 78 South St, New York, NY 10038
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is located at Pier 61 and 15 for our New York departures.
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles.
Highchairs/booster seats offered: Highchairs only.
NEW JERSEY
Ticket Booth Location: Lincoln Harbor Marina, 1500 Harbor Blvd, Weehawken, NJ
07086
PARKING INFO FOR CRUISE GUESTS:
Validated Parking Monday – Friday Cruises (Complimentary for Cruise Guests)
Parking available at 1450 Harbor Boulevard, Waterfront Terrace entrance,
entrance gate is 1st left as you turn in. Take ticket and park in any space
without Reserved signs.
* Upon entering parking deck, pull a ticket from the machine
* Save Cruise Ticket/Boarding Pass (QR Code or printed)
* After cruise, visit Propark office at 1450 Harbor Boulevard for parking
validation
* Present cruise ticket and parking ticket for validation
* Validated ticket will allow exiting without paying
Saturday – Sunday Cruises (Complimentary for Cruise Guests)
* Parking available at Sheraton Hotel at 500 Harbor Blvd, South Harbor Blvd
entrance. Lot is first-come-first serve
For questions, call ProPark’s 24/7 Number: 201-758-5415
Free Parking offered is subject to change per ownership of parking lots – we do
not own the parking lots or parking facilities.
Paid Parking – lot located directly across the street from the Marina
Current rate: $15.00 for the length of the cruise and $30.00 overnight
For more information: Lincoln Harbor
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles.
Highchairs/booster seats offered: Highchairs only.
NEWPORT BEACH
Ticket Booth Location: 2431 W Coast Hwy, Newport Beach, CA 92663
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at 2431 W Coast Hwy, Newport Beach, CA 92663.
Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person
charge of $1.50- $3.00. There are no open flames allowed on the vessels
including birthday candles. We allow flameless or LED birthday candles.
Highchairs/booster seats offered: Yes.
NORFOLK
Ticket Booth Location: 333 Waterside Dr. Norfolk, VA 23510
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is located at the Town Point Garage on the corner or Waterside
Drive and Main St.
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles. There is a Cake Cutting Fee.
Highchairs/booster seats offered: Yes.
PHILADELPHIA
Ticket Booth Location: 401 S. Columbus Blvd. Philadelphia, PA 19100
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at Lombard Circle Parking Lot on Columbus Boulevard
and Lombard Circle
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles.
Highchairs/booster seats offered: Yes.
SACRAMENTO
Ticket Booth Location: 1206 Front St, Sacramento, CA 95814
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at Tower Bridge Garage at Front St and Capitol Mall.
Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person
charge of $1.50- $3.00. There are no open flames allowed on the vessels
including birthday candles. We allow flameless or LED birthday candles.
SAN DIEGO
Ticket Booth Locations:
– Pier 1: 1800 N Harbor Drive/Grape Street Pier, San Diego, CA 92101
– Pier 2: 970 N. Harbor Dr/Navy Pier, San Diego, CA 92101
Parking: City Cruises does not own or operate any parking lots in the area.
Local metered Parking is available for Pier 1 on both sides of North Harbor
Drive. For Pier 2, ACE Parking lot on the pier next to the USS Midway Museum.
Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person
charge of $1.50- $3.00. There are no open flames allowed on the vessels
including birthday candles. We allow flameless or LED birthday candles.
Highchairs/booster seats offered: Yes.
SAN FRANCISCO
Ticket Booth Location: Pier 3, The Embarcadero, SF CA 94111
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at Pier 3, The Embarcadero.
Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person
charge of $1.50- $3.00. There are no open flames allowed on the vessels
including birthday candles. We allow flameless or LED birthday candles.
TORONTO
Ticket Booth Location:
Queen’s Quay Terminal – South/East Dock Wall – look for the Oriole and/or
Showboat vessel
207 Queen’s Quay West, Toronto, ON M5J 1A7
Parking: City Cruises Toronto does not own or operate any parking lots in the
area. Due to high traffic volume in downtown Toronto and the Harbourfront area,
we recommend you take that into consideration when planning your travel time and
arrival. For nearby parking options, please review below:
• Harbourfront Centre Parking, 235 Queens Quay, Toronto, ON M5J 2G8
• Southcore Financial Centre, 18 York St, Toronto, ON M5J2T8
• RBC Waterpark Place, 83 Queens Quay W, Toronto, ON M5J 2T5
WASHINGTON D.C.
Ticket Booth Location: 580 Water Street SW, Washington, DC 20024| The Wharf DC
Parking: City Cruises does not own or operate any parking lots in the area.
Local parking is available at The Wharf Parking Garage.
Cake Policies: Outdoor cakes are allowed onboard, but they will need to be
covered and held at your table due to limited storage space on the ship. There
are no open flames allowed on the vessels including birthday candles. We allow
flameless or LED birthday candles. There is a Cake Cutting Fee.
Highchairs/booster seats offered: Highchairs only.
GREATER WASHINGTON AREA: POTOMAC WATER TAXI
Ticket Booth Locations:
– National Harbor: 145 National Plaza, National Harbor, Maryland 20745
– The Wharf: 970 Transit Pier, 950 Wharf St SW
Marina/Dock Locations:
– Alexandria City Marina: 105 North Union Street, Alexandria, VA 22314 (Behind
the Torpedo Factory Art Center)
– Georgetown: 3050 K St NW, Washington, DC 20007 (In front of Fiola Mare
restaurant)
– National Harbor: 145 National Plaza, National Harbor, Maryland 20745 (Near
McCormick and Schmick’s Restaurant)
– The Wharf: 970 Transit Pier, 950 Wharf St SW (Drop off address: 950 Maine Ave
SW, Washington, DC)
PARKING
ALEXANDRIA, VIRGINA
HB Parking | 202-329-6001
115 S Union Street, Alexandria
Daily Parking
300 North Lee Street, Alexandria
Colonial Parking | 202-295-8100
101 North Union Street, Alexandria
Market Square Standard Parking | 703-549-3237
108 N. Fairfax Street, Alexandria
Port of Alexandria | 703-549-1717
210 The Strand, Alexandria
Solo Parking | 703-548-8389
225 South Union Street, Alexandria
Standard Parking | 703-549-3237
220 North Union Street, Alexandria
Thompson’s Alley Standard Parking | 703-504-7427
10 Thompson Alley, Alexandria
GEORGETOWN IN WASHINGTON, D.C.
Park America | 202-338-0368
3000 K Street Northwest Washington D.C., DC 20007
Constitution Parking Inc | 202-298-7733
3217 K Street Northwest Washington D.C., DC 20007
NATIONAL HARBOR, MARYLAND
Fleet Garage
Entrance on Fleet Street & Potomac Passage
National Harbor, Maryland
Mariner Garage
Entrance on Waterfront Street and Mariner Passage
National Harbor, Maryland
St. George’s Parking Garage
Entrance located on St. Georges Blvd and Waterman Passage
National Harbor, Maryland
GAYLORD NATIONAL RESORT AND CONVENTION CENTER
Spaces located at St. George’s Blvd and Waterfront Street
THE WHARF
District Wharf Parking Garage
600 Water St SW, Washington, DC 20024*
*New garage off Maine Avenue SW
L’Enfant Plaza Garage
420 10th Street SW
For more info on parking, please visit The Wharf.
POTOMAC WATER TAXI FAQS
HOW SOON SHOULD I BE AT THE DOCK?
Like an airport, one needs a boarding pass to go on the vessel. You must get
your ticket from the booth on the dock prior to boarding. Please arrive at the
dock 20 – 30 minutes prior to the cruise time to allow enough time.
CAN I BRING MY BIKE ON BOARD?
Yes, you can bring your standard bike aboard select vessels. All of our new
water taxis vessels on the Wharf route feature bike racks on board. Based on
space available, we may not be able to accommodate a recumbent bike or a tandem
bike or any other type of oversized bike.
HOW LONG IS THE WASHINGTON BY MONUMENT CRUISE?
45 minutes each way, just under two hours roundtrip.
WHAT VESSELS ARE ADA ACCESSIBLE?
All Wharf water taxis and the National Harbor Alexandria water taxis are ADA
compliant. The Georgetown dock is not ADA accessible.
WHEN WILL YOU POST INFORMATION FOR YOUR 4TH OF JULY FIREWORKS CRUISE?
Our vessels are used for private charters as well as public cruises. If we have
a vessel that is not being chartered, we will have a public Fireworks Cruise. We
will know closer to the date if we have a vessel available.
CAN I BRING MY BICYCLE ON BOARD?
Yes, you can bring your standard bike aboard select vessels. All of the vessels
on the Wharf route feature bike racks on board. Based on the space available, we
may not be able to accommodate a recumbent bike or a tandem bike or any other
type of oversized bike. Subject to the number of passengers on board and number
of bikes. Please check with the captain before purchasing a ticket. Commented
[BR32]: New section that should be its own section. Should not live inside of
Ports/Locations section.
CAN I CHANGE MY WATER TAXI RETURN TRIP HOME?
If you need to change your water taxi return time, you may do so at the ticket
booth for no charge as long as space is available. You may also call us at
877-511-2628 to change your return time provided space is available.
I DO NOT HAVE ACCESS TO A PRINTER, HOW CAN I GET MY TICKETS?
As long as you have your transaction number, the ticket seller can pull up your
reservation and print the tickets. The transaction number will be located in the
subject line of your email confirmation email.
ARE WE ALLOWED TO BRING OUR OWN FOOD ONBOARD?
We don’t allow outside food brought on board any public cruise, however some of
our cruises do offer light concessions.
ARE PETS ALLOWED ON THE BOATS?
Sadly, there are too many people with animal allergies to allow pets on our
public cruises. The only exception would be for certified service animals or one
of our special pet friendly cruises such as the Canine Cruise.
WHAT IF I WANT TO BIKE TO MOUNT VERNON AND THEN RIDE THE BOAT HOME?
Unfortunately, Mount Vernon does not allow bikes on the actual estate. You would
not be able to bring your bike down to the boat. We do recommend Bike and Roll.
They will rent you a bicycle that you can ride to Mount Vernon and then leave
there for them to pick up in a van later. You can then take the boat home from
Mt Vernon without the worry of what to do with a bicycle. For more information
on bike rentals call 202-842-2453.
WHAT IS THE HOTEL PASS?
A Hotel Pass, provided by hotels in Alexandria, is valid only during the Metro
Shutdown period, May 28 – September 8, 2021. A Hotel Pass may be exchanged at
the ticket booth for a “Two Day – All Day” Pass. The pass may be used multiple
times, for a period of two consecutive days, on any Potomac Water Taxi or
Sightseeing Cruise. The Pass holder must visit a kiosk and get a timed ticket
for each trip.
WHAT IS THE POTOMAC WATER TAXI – CITY CRUISES CANCELLATION POLICY DUE TO
WEATHER?
We go rain or shine; we only cancel when the United States Coast Guard closes
the Potomac River.
CITY CRUISES CANADA
Gananoque | Niagara | Toronto
GANANOQUE
DOES CITY CRUISES GANANOQUE HAVE 2 PORT LOCATIONS?
Yes, City Cruises Gananoque operates tours from two port locations. The
Gananoque Port (280 Main Street, Gananoque, ON K7G 2M2) offers a 1-Hour 1000
Islands Cruise, 3-Hour 1000 Islands Cruise, and a 5-Hour Boldt Castle Stopover
Cruise. The Ivy Lea Port (95 Ivy Lea Road, Lansdowne, ON K0E 1L0) offers a
1-Hour 1000 Islands Cruise with breathtaking views of Heart Island and Boldt
Castle (please note: this cruise does not stop at Boldt Castle).
HOW DO I MAKE A RESERVATION?
Your reservations may be made online, over the phone, through our online chat,
and in-person at ticket booths at select locations. To make an online
reservation, search by your location and the date you’d like to cruise on.
Reservations can be made with most major credit cards. Reservations can also be
made by phone at (888) 467-6256 or through our online chat.
If you would like to pay in person, reservations must be made on location at our
ticket booths which are at select locations. Please note that tickets at the
booth are based on cruise availability, and we cannot guarantee that tickets are
available at the booth for every cruise. Full payment is required at the time of
reservation.
ARE SENIOR RATES AVAILABLE?
Yes, senior rates (ages 65+) are available for tours at City Cruises Gananoque.
ARE THERE ANY AGE RESTRICTIONS TO CRUISE?
There are no age restrictions for our cruises. All minors require adult
supervision. To purchase and consume alcohol onboard you must be at least 19
years of age or older with valid Government-issued photo ID.
DO YOUR CRUISES OPERATE IN THE RAIN?
Yes, our boats have enclosed areas for rainy days. All our tours operate Rain or
Shine!
DO WE NEED TO PRINT OUT TICKETS BEFORE WE ARRIVE?
If you have purchased your ticket online in advance, please have your
confirmation email with QR code present on any smartphone upon arrival. Printed
confirmation emails with QR code will also be accepted.
HOW EARLY SHOULD I ARRIVE FOR MY CRUISE?
We recommend arriving 30-45 minutes before departure. Please check your
confirmation email to confirm your cruise boarding & departure time.
IS THERE ON-SITE PARKING?
Yes, there is an on-site parking lot available. Day Parking for cruise guests is
$9 CAD (taxes included), while non-cruise guests will be charged $18 CAD (taxes
included). Please note, no boat trailers are permitted.
WHAT IS THE CANCELLATION POLICY?
Once payment is received, cruises are non-refundable unless Ticket Assurance is
purchased at the time of booking. We are happy to reschedule your cruise date
for the amount paid with 48-hour notice before your scheduled cruise. Cruises
are non-refundable and non-transferable within 48 hours of your cruise. We do
not compensate for no-shows or late arrivals.
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2
hours prior to the original departure time with a full refund, minus the cost of
non-refundable Ticket Assurance. Ticket Assurance is not available on select
cruises such as holiday, specialty or partnership cruises, or other experiences
as indicated.
CAN I ADD-ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?
Ticket Assurance must be selected at the time of booking and may not be added
post-purchase.
DO YOU ACCEPT GROUP BOOKINGS?
Yes, qualified groups of 20 or more may be eligible for discounted rates if a
paid reservation is made far enough in advance of arrival. To inquire about
group bookings please email groups@niagaracruises.com
CAN I BOOK A PRIVATE CHARTER?
Yes, you can charter a vessel for a private group outing. For private charter
bookings, both cash bar and host bar options are available. For food, we offer a
special Charter Menu (no outside food or catering is permitted). To inquire
about a private charter booking please email groups@niagaracruises.com
HOW DO I MANAGE A RESERVATION?
For reservations of 1-19, you can manage your reservation through the My Account
page on the City Experiences website.
WHAT PAYMENT OPTIONS DO YOU HAVE ON THE BOAT?
Contactless Payment options of Credit and Debit cards are recommended. Cash is
accepted. Please note we do not accept American Express.
CAN WE BRING FOOD AND BEVERAGES ON THE BOAT?
No outside food or beverages are permitted; however, our boats are fully
licensed and select food & beverage is available for purchase while onboard.
DO YOU HAVE A RESTAURANT & GIFT SHOP AT YOUR LOCATION?
Yes, the port at Gananoque has a land-based restaurant, Dockside Restaurant,
serving casual and comfort food. The restaurant is also connected to a Gift Shop
featuring City Cruises Gananoque apparel as well as other gifts and souvenirs.
Plus, just outside the Restaurant is the Ice-Cream Stop serving cold favourites.
IS SMOKING OR VAPING ALLOWED?
Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly
prohibited on our boats or anywhere on our property.
ARE YOUR BOATS WHEELCHAIR ACCESSIBLE?
Yes, all main decks of the vessels are wheelchair accessible.
ARE PETS ALLOWED ON THE CRUISES?
City Cruises Gananoque welcomes guide dogs or service animals on our premises.
The service animal is required to always accompany the guest. The guest is
responsible for their service animal while on our premises. Service animals are
defined as being visibly apparent that the customer requires the animal for
reasons relating to a disability. City Cruises Gananoque will request
documentation from the guest (i.e., identification card) confirming that the
guest requires the animal for reasons relating to a disability. All other
animals and pets are not permitted on City Cruises Gananoque property.
ARE PASSPORTS REQUIRED FOR ALL CRUISES?
Passports are only required for the 5-Hour Boldt Castle stop-over cruise. Please
see more details below.
* Passengers on the City Cruises Gananoque Boldt Castle Stop-over Cruise are
subject to U.S. Customs & Border Control as Boldt Castle and Singer Castle
are located in the U.S.
* Passports, Enhanced Driver’s License and/or Nexus Cards are required for the
City Cruises Gananoque Boldt Castle Stop-over Cruise. Birth Certificates for
children under the age of 16 may be accepted in lieu of passports.
* Citizens of countries outside of Canada or the U.S. require a visitor’s visa
as well as their passport. An approved Electronic System for Travel
Authorization (ESTA) will be required as U.S. Customers & Border Control will
no longer accept a Visa Waiver Form. Please contact the U.S. Customs and
Border Protection for more details. To visit their website click here.
* It is at the discretion of U.S. Customs & Border Control to refuse entry to
Boldt Castle to any person(s). In this case, City Cruises Gananoque will not
issue any refunds for these instances.
DO THE 3-HOUR & 1-HOUR CRUISES STOP AT BOLDT CASTLE?
No, the 3-Hour Depths & Discovery Cruise from Gananoque and the 1-Hour Landmarks
of the 1000 Islands Cruise from Ivy Lea sail around Heart Island and Boldt
Castle but do not stop, therefore passports are not required for these cruises.
Please note the 1-Hour Original Heart of the Islands Cruise from Gananoque does
not pass Boldt Castle
IS THERE A SEPARATE ENTRANCE PASS TO ENTER BOLDT CASTLE?
For your convenience, the price of the Boldt Castle Stopover Cruise includes the
Boldt Castle Admission Fee.
WHAT IS PROPER IDENTIFICATION FOR U.S. CUSTOMS AT BOLDT CASTLE?
* Passengers on the City Cruises Gananoque Boldt Castle Stop-over Cruise are
subject to U.S. Customs & Border Control as Boldt Castle and Singer Castle
are located in the U.S.
* Valid Passports, Enhanced Driver’s License and/or Nexus Cards are required
for the City Cruises Gananoque Boldt Castle Stop-over Cruise. Birth
Certificates for children under the age of 16 may be accepted in lieu of
passports.
* Citizens of countries outside of Canada or the U.S. require a visitor’s visa
as well as their passport. An approved Electronic System for Travel
Authorization (ESTA) will be required as U.S. Customers & Border Control will
no longer accept a Visa Waiver Form. Please contact the U.S. Customs and
Border Protection for more details. To visit their website click here.
* It is at the discretion of U.S. Customs & Border Control to refuse entry to
Boldt Castle to any person(s). In this case, City Cruises Gananoque will not
issue any refunds for these instances.
NIAGARA CITY CRUISES
FAQ
TORONTO
WHAT ARE TOP EXPERIENCES TO DO AT CITY CRUISES TORONTO?
* Brunch Cruises during Weekend
* Lunch Cruises during Weekdays
* Dinner Cruises
* Sightseeing Harbour Tours
* Sights and Sips Cocktail Cruises
WHAT ARE THE TOP ACTIVITIES NEAR TORONTO HARBOURFRONT?
There are so many fun activities to enjoy near Harbourfront at downtown Toronto.
1. Enjoy Sightseeing Cruises on City Cruises Toronto
2. Visit the Toronto Islands
3. Visit CN Tower
4. Shop and dine in downtown Toronto
5. Have fun at the Centreville Amusement Park
6. Enjoy Dining Cruising with City Cruises Toronto
From boat cruises to island trip and various attractions, you will not be short
on options!
WHAT DO I NEED TO KNOW BEFORE VISITING TORONTO?
Toronto is an amazing city full of attractions, events, and great food. If you
are planning on visiting Toronto, make sure to research everything beforehand so
you can make the most of your trip! There are plenty of fun things to do in
Toronto! For instance, you can visit city’s many attractions and museums, enjoy
the diverse food, and drink scene or take part in one of its many annual
festivals. Toronto is known for its various sporting activities too and there
is something to enjoy round the year. Toronto offers something for everyone to
enjoy in this vibrant city. Harbourfront area in downtown Toronto is a popular
spot for enjoying various cruises with City Cruises besides host of other
activities to keep you busy including visit to the Toronto Islands.
COAST GUARD REGULATIONS. IS THE VESSEL COAST GUARD CERTIFIED?
Yes. All our vessels are Coast Guard certified and maintained regularly to
adhere to strict safety regulations.
WHAT DO I NEED TO KNOW BEFORE VISITING HARBOURFRONT TORONTO?
Harbourfront area on the shores of Lake Ontario offers waterfront parks, trails,
cruises, restaurants, theatres, and various other attractions. Harbourfont also
offer water taxis to the Toronto islands for beaches and Centreville Amusement
Park. The city ferry is also located at the Harbourfront to visit the Toronto
islands. City Cruises operates at the Harbourfront and offer various
Sightseeing, Cocktail, Dining and Private cruises. Enjoy a variety of dining and
sightseeing cruises or book a private event with City Cruises, along Toronto’s
harbourfront while you take in picturesque views of the Iconic Toronto skyline.
DO I NEED TO PRINT MY TICKETS?
Tickets are not required to be printed for boarding of Indy Cruises or Private
Events. When boarding an Indy Cruise, please show either a digital or printed
ticket with your confirmation number and name. Private Events to not require any
form of tickets.
WHERE AND HOW MUCH IS PARKING?
City Cruises Toronto does not own or operate any parking lots in the area. Due
to high traffic volume in downtown Toronto and the Harbourfront area, we
recommend you take that into consideration when planning your travel time and
arrival. For nearby parking options, please review below:
• Harbourfront Centre Parking, 235 Queens Quay, Toronto, ON M5J 2G8
• Southcore Financial Centre, 18 York St, Toronto, ON M5J2T8
• RBC Waterpark Place, 83 Queens Quay W, Toronto, ON M5J 2T5
ARE THE CITY CRUISES TORONTO VESSELS HANDICAP ACCESSIBLE?
Due to ship-build compliance requirements, our vessels are not fully accessible.
The Elite is not accessible. The Oriole can use a ramp to accommodate
non-motorized wheelchairs at boarding; however, the bathrooms are located on the
lower level. The Northern Spirit can accommodate assisted boarding via the main
deck for guests (with limited mobility i.e., walkers) in non-motorized
wheelchairs. None of the bathrooms on Oriole, Showboat or Northern Spirit are
accessible or have changing stations. The Toronto Odyssey is wheelchair
accessible for the main deck (Maple Deck) and has one bathroom that is also
wheelchair accessible.
WHAT IS THE DRESS CODE?
Sightseeing/Lunch cruises are casual. Dinner cruises are business casual. Shirts
and shoes must be always worn, and no bathing suits allowed. High
heels/stilettos are not recommended on board.
CAN WE BRING CHILDREN ON THE CRUISE?
Of course, children are allowed on both lunch and dinner cruises (if the client
requests). Limited booster seats available upon request. Some events have age
restrictions which guests will be notified of upon booking.
CAN I REQUEST CERTAIN SEATING?
Our seating chart is prepared based on the size of the groups onboard. Seating
requests are not always guaranteed. We always try our best to accommodate all
our groups. A guaranteed window seat can be purchased upon booking.
WHEN DOES THE BAR CLOSE?
On all events, beverage service closes at docking, and guests are allowed 30
minutes to disembark.
WHAT IS YOUR REFUND POLICY?
Once payment is received, cruises are non-refundable unless Ticket Assurance is
purchased at the time of booking. We are happy to reschedule your cruise date
for the amount paid with 48-hour notice before your scheduled cruise. Cruises
are non-refundable and non-transferable within 48 hours of your cruise. We do
not compensate for no-shows or late arrivals.
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2
hours prior to the original departure time with a full refund, minus the cost of
non-refundable Ticket Assurance. Ticket Assurance is not available on select
cruises such as holiday, specialty or partnership cruises, or other experiences
as indicated.
WHAT DO YOU OFFER GUESTS WITH SPECIAL DIETARY NEEDS?
All our buffets are completely labelled and can accommodate any major allergy.
Vegans and Gluten Free guests have the option of eating from the buffet. If an
allergy or dietary restriction of a guest cannot be accommodated with the
buffet, we can request a special dish prepared by our chef. For any special meal
we must have the guests name and their list of allergies to give to the Chef.
With 48hr. notice, guests who follow a kosher diet can select a meal from our
kosher caterer to be delivered at an additional charge. The chicken and beef
used for the main entrees on our menus is halal.
WHAT HAPPENS IF THE WEATHER IS BAD?
City Cruises Toronto sails rain or shine. In the case of severe weather
conditions or upon the direction of Transport Canada, we will remain dockside,
but provide the full dining service. The dining areas on all our vessels are
completely enclosed.
IS SEASICKNESS AN ISSUE?
Typically, this is not an issue. We stay in the calm inner harbor traveling at
most 7-10 knots. If you are very sensitive to sea sickness than please take the
necessary precautions before boarding. We do not offer any motion sickness
medication on board.
IS THERE HEATING AND A/C ON BOARD?
The Northern Spirit, Elite and Toronto Odyssey are the only vessels to offer
full heating on board during the colder months. During the hotter months the
Northern Spirit, Elite, Showboat and Toronto Odyssey offer climate-controlled
air-conditioning.
CAN I ACCESS THE VESSEL VIA WATER TAXI?
The Water Taxi is operated by a separate privately owned company. To coordinate
guests arriving/leaving via water taxi, the taxi will need to be booked by the
guest who will then communicate the time of the booking to the coordinator. The
coordinator will communicate the arrival time of the water taxi to the on-board
manager and captains so that they can ensure the vessel is in the inner harbour
to meet up with the water taxi. *Water Taxis are subject to availability at the
discretion of the water taxi company. Their services are weather dependent and
seasonally available.
CITY CRUISES UK
London
Poole
York
ALCATRAZ CITY CRUISES
FAQ
STATUE CITY CRUISES
FAQ
DEVOUR TOURS
The Food | Booking Your Tour | Logistics
THE FOOD
WILL I BE FULL BY THE END OF THE TOUR?
Most of our tours include a full meal which is enough for 99.9% of our guests to
feel comfortably full by the end of the tour. Check the “Includes” section on
your tour for more details on what you can expect.
SHOULD I EAT BEFORE THE TOUR?
On all our tours we start tasting almost right away. So, if you must eat before
a tour, we recommend keeping it to a light snack.
I’M PREGNANT. CAN YOU ADAPT THE TOUR FOR ME?
Firstly, congratulations! Secondly, of course we can! Simply let us know that
you’re pregnant in the “Notes” section when you book the tour, and we’ll take
care of the rest (i.e. we won’t serve you cured meats, uncooked unpasteurized
cheeses or alcoholic drinks).
ARE DRINKS SERVED ON THE TOUR?
All tours offer beverages, and water is also provided at points throughout the
tours.
WHAT IF I DON’T DRINK ALCOHOL? WILL I STILL ENJOY THE TOUR?
Of course you will! While we do highlight typical regional alcoholic drinks on
our tours, drinking alcohol is not at all necessary to enjoy our tours! Simply
note that you prefer not to drink alcohol when you book, and we’ll serve you
non-alcoholic drinks instead. Given the curious fact that non-alcoholic drinks
are sometimes more expensive than beer and wine, we don’t offer discounts for
non-drinkers.
I’M UNDER 18. CAN I DRINK ALCOHOL ON THE TOUR?
If you are under the legal drinking age of the country you’re in, we’ll provide
you with non-alcoholic drinks. Guides are not able to bend this rule, as it
would be against the law and wouldn’t be fair on the law-abiding establishments
we visit.
BOOKING YOUR TOUR
SHOULD I TAKE THE TOUR AT THE BEGINNING OF MY STAY?
Definitely! Anytime is a good time to take a Devour Tour. But if it works for
your schedule, it’s best to take the tour at the beginning of your trip. Why? As
well as feeding our guests delicious food and fun facts during the tour, part of
our goal is to give you the tools you need to tackle eating in the city all on
your own. After our tour you’ll be able to lead your own self-guided tour with
the recommendations of your guide. You’ll also receive our Devouring Guide,
which is packed with our top recommendations for eating in the city.
DO WE JUST WALK AROUND AND EAT FOOD?
We aim to fill bellies and minds and so our tours are so much more than a just a
tasting experience! Your guide will tell you about the city, its history,
monuments, and food evolution. During your experience you will learn loads about
local culinary history, the current food scene, typical plates, and ingredients.
DO I HAVE TO BUY MY TOUR TICKETS IN ADVANCE? CAN I JUST TURN UP AND PAY IN CASH?
All tour tickets must be purchased in advance through this website. We don’t
allow walk-ups or cash payments on the day. You can book a tour through this
website up until one hour before the tour start time. But our tours do often
sell out in advance, and we’d hate you to miss out so to ensure you get the time
and date you want, please book well in advance.
CAN I GET AN INVOICE FOR MY BOOKING?
If you’d like an invoice, please contact us at BEFORE purchasing and we’d be
happy to arrange this for you.
HOW DO I PAY FOR THE TOUR?
When you book your tour through our secure booking system, you will be able to
pay with credit card.
IS YOUR BOOKING SYSTEM SECURE?
Yes, always. We use a secure connection and your personal data and credit card
details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL)
technology, the online industry’s standard. Our SSL certificate has been issued
by Cloudflare.
I’M A SOLO TRAVELLER. CAN I BOOK A TOUR TOO?
Of course you can! One of the great things about our tours is the chance to meet
other fellow foodies. If you’re still the only one booked 36~48 hours before
your tour, we’ll get in touch with you to offer a couple of options: switching
to a different tour that has other guests booked on or a full refund.
ARE YOUR TOURS SUITABLE FOR KIDS?
We love having curious kids and their parents on our daytime tours! Keep in mind
that there is a fair bit of walking involved and the samples may not always be
what children are used to. Any doubts, just get in touch.
Children under 5 who won’t be eating can come along free of charge on our
small-group tours! Just make a note when booking so we know they’ll be joining
you. We remind parents that strollers can be cumbersome on the small streets and
there’s often no room for them in the eateries, so please use carriers for
babies when possible.
Finally, please note that most of our evening tours are for adults 18 and over.
WHAT IF A TOUR IS FULL? CAN YOU SQUEEZE ME IN?
Given the traditional and often small establishments we visit, we’re unable to
exceed the guest limits on a tour. But please get in touch and we’ll let you
know what your options are.
IS THERE A WAITING LIST?
There’s no official waiting list. If a tour is full, please feel free to contact
us and we’ll see if we can open another tour.
SOMETHING CAME UP! CAN I CANCEL OR RESCHEDULE MY TOUR?
We allow free cancellations and date changes (pending availability) up to 24
hours before your tour date. You can view and manage your booking online by
going to Devourtours.com and clicking on My Booking. You then enter the
confirmation number from your booking (available on your confirmation email) and
either the email address or mobile phone number that you provided during the
booking process to retrieve your booking. No refunds will be issued for
cancellations made within 24 hours of a tour date.
DO YOU OFFER PRIVATE TOURS?
While we currently do not over small private tours, we do offer experiences for
larger groups in all of our Spanish cities. You can find more information here:
Madrid Group Experience
Barcelona Group Experience
Seville Group Experience
San Sebastian Group Experience
WHO ARE THE GUIDES?
We know that along with the food, the most important thing on a food tour is the
guide. And that’s why we work with the smartest, most passionate, most talented
bunch of storytelling gurus around. Our guides not only know and love their
countries, they also have a rare knack for making our guests just as excited
about their homes as they are.
I SEE YOU HAVE FOOD TOURS IN MORE THAN ONE CITY. ARE THEY ALL THE SAME?
Not at all! A number of our guests take tours in more than one city. Why?
Because in each place we offer tours, we give you a true taste of the local
cuisine, insight into the local culture, and tailored tips for tackling the food
scene in that city. Every tour is unique and complements the other experiences
that we offer. So, if you’re hungry enough, we’d love to welcome you on a tour
in more than one Devour city!
LOGISTICS
WHAT IF I’M RUNNING LATE FOR THE TOUR?
Our tours start right on time so that the food doesn’t get cold. When you book a
tour you will receive an email confirmation from us with the meeting details for
that tour. It is essential to be on time (we recommend arriving 15 minutes
early) as we are unable to wait for latecomers, and you will not be able to
catch up to the group. Late arrivals and no-shows are nonrefundable. This is
applicable to any tour participant that fails to arrive, or arrives after a
tour’s departure.
ARE BATHROOMS AVAILABLE DURING THE TOUR?
There are bathrooms are stops throughout each tour (though not necessarily at
all stops). Please check with your guide.
ARE CAMERAS ALLOWED ON THE TOUR?
Not only are they allowed, they’re encouraged! And please share your experience
with us by tagging any pictures with our social media accounts!
CAN I SHOP DURING THE TOUR?
Our tours do include some time to shop at certain food shops, however
unscheduled stops are discouraged for the sake of finishing the tour on time and
out of respect to other guests. If you’d like to return to any shops or stops
for shopping after the tour, please ask your guide for directions.
WHAT HAPPENS IF IT’S RAINING?
Grab an umbrella and get ready for some delicious food! Our tours are held rain
or shine. Please check the conditions and dress appropriately.
IS THE TOUR WHEELCHAIR AND BABY STROLLER ACCESSIBLE?
Unfortunately, due to small alleyways and multilevel restaurants, our tours are
not wheelchair or baby stroller accessible.
DO THE TOUR GUIDES EXPECT GRATUITIES?
Gratuities are greatly appreciated, although never expected nor mandatory. The
standard gratuity in the tour industry is 10-15%.
WHAT LANGUAGE ARE YOUR TOURS IN?
Currently our small group tours are offered exclusively in English, but if you
would like a private experience in another language, please get in touch and we
can see if it is possible to accommodate your group.
WALKS
Payments and Cancellation | Gift Cards | Accessibility | Before Your Tour |
Dress Code | Meeting Point | During/After Your Tour | Policies by Location
PAYMENTS AND CANCELLATION
WHAT PAYMENT METHODS DO YOU ACCEPT?
All payment must be made by credit card, either over the phone with our Customer
Service agents or directly through our website’s booking engine, which transmits
your credit card data securely and assures you the highest level of protection.
Our guides cannot accept cash as payment for your tour.
DO YOU ACCEPT THE ROMAPASS OR PARIPASS?
Our tours are all-inclusive packages that include all tickets and reservations
fees in advance, often with exclusive early access or “skip the line” privileges
to avoid long waits and cannot be used with other tickets or passes to the
various museums and historical sites included.
YOUR WEBSITE SAYS YOUR TOURS ARE “ALL-INCLUSIVE.” WHAT DOES THAT MEAN?
It means the tour price listed on our website includes all tickets,
reservations, and entrance fees. There won’t be any nasty surprises on the day
of your tour, so you could leave your wallet at home (unless you felt like
tipping your tour guide or grabbing a snack after your tour.)
SHOULD I TIP MY GUIDE?
It’s really up to you. If you enjoyed your tour and feel like you received
exemplary service from your guide, it is customary to leave a tip at the end of
the tour. It’s not obligatory though and we won’t hold it against you if you
don’t – nor will your guide.
WHAT IS YOUR CANCELLATION POLICY?
You can view a complete summary of our policy here. For any further questions
about our cancellation policy, please feel free to chat with us.. Contact Walks
via telephone: From the US (toll-free): +1-888-683-8670, or
International: +1-202-684-6916.
GIFT CARDS
DOES WALKS OFFER GIFT CARDS?
Yes! You can purchase a gift card on our website here.
ACCESSIBILITY
HOW MUCH CAN I EXPECT TO WALK ON YOUR TOURS?
True to our name, most of our tours involve walking for at least half, if not
the majority of the time. With the exception of a few of our day trips, driving
tours, or boat excursions, you can expect to walk a fair amount. Guests should
be able to walk at a moderate pace without difficulty.
Want to tour with us but concerned about keeping up with the group’s pace? For
any further questions about our cancellation policy, please feel free to chat
with us.. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670,
or International: +1-202-684-6916 and we may be able to arrange a private tour
just for you and your group.
WHAT ARE THE POSSIBILITIES OF TAKING ONE OF YOUR TOURS WITH A WHEELCHAIR,
MOTORIZED SCOOTER, OR MOBILITY LIMITATIONS?
Every tour is different but for the most part, those with mobility limitations
have difficulties on a group tour for a variety of reasons. Our group tours
utilize multiple areas that are not accessible like staircases, narrow passages,
and uneven surfaces of archeological sites.
That doesn’t mean it’s a hard no on every one of our tours. First, check the FAQ
section of the tour page on our website. Usually, we communicate whether a site
is accessible for those with mobility limitations there.
For Walks of Italy, we are unable to accommodate wheelchairs on most of our
group tours for a variety of reasons. For example, at the Vatican Museums,
wheelchair users are required to follow a different route not accessible to
those not in wheelchairs. At the Colosseum, lifts are often out of order,
requiring more complicated solutions. In most cases we can serve wheelchair
users on a pre-arrange private tour (subject to availability), to allow the
guide to adapt the route to their particular requirements. Please do get in
touch with us before you book, however, and be aware that guests are responsible
for propelling their own chairs – guides will be unable to do this.
For some tours, we can arrange a private tour modified with any limitations in
mind. Please reach out to us via chat if you would like to discuss this
possibility. Contact Walks via telephone: From the US
(toll-free): +1-888-683-8670, or International: +1-202-684-6916 and we may be
able to arrange a private tour just for you and your group.
Every tour is different but for the most part, those with mobility
limitations have difficulties on a group tour for a variety of reasons. Our
group tours utilize multiple areas that are not accessible like staircases,
narrow passages, and uneven surfaces of archeological sites.
That doesn’t mean it’s a hard no on every one of our tours. First, check the FAQ
section of the tour page on our website. Usually, we communicate whether a site
is accessible for those with mobility limitations there.
I AM TRAVELING WITH A SMALL CHILD. CAN I BRING A STROLLER ON THE TOUR?
Every tour is different but for the most part, strollers are difficult on a
group tour. Some sites won’t allow strollers inside, while driving tours and day
trips don’t have extra storage space within the vehicle.
That doesn’t mean it’s a hard no on every one of our tours. If you contact us,
we can see if we can arrange something.
When a stroller is allowed, please ensure it
is small, lightweight, and foldable.
BEFORE YOUR TOUR
HOW FAR IN ADVANCE SHOULD I BOOK MY TOUR?
It’s hard to say and differs from one tour to another. For our most popular or
limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s
Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets, or the
Rome Pasta-Making Class; we would recommend booking as soon as you can as these
services often sell out months in advance. Other services such as our walking
tours or regular food tours (not the cooking class) can usually be booked two to
three weeks in advance, and we may have space on a standard Vatican or Colosseum
tour a few days in advance – or even on the day of running! If you know what
tour you want to book though, we would always say to book as soon as you can.
A TOUR I WANT TO GO ON IS SOLD OUT. DO YOU HAVE A WAITLIST?
We don’t maintain a waitlist as we receive so many requests, we simply can’t
follow up properly with everyone. We recommend checking periodically to see if
space becomes available on a sold-out tour.
DO YOU ACCEPT LAST-MINUTE BOOKINGS?
When we have space! If you can’t book on our website, a tour may be off-sale
because it’s within a day or two of the start time.
WHAT SHOULD I BRING FOR MY TOUR?
Every tour requires a few items to be best prepared.
* Comfortable shoes. We #takewalks so making sure you can navigate along uneven
surfaces, dirt paths, cobblestone, etc. is essential.
* Water. Humans need water so we suggest bringing some along!
* Sunshield. A hat, sunglasses, parasol, and/or sunscreen will help in those
warmer months. There are several attractions that are not well shaded.
* Weather shield. A coat, rain jacket, and/or umbrella, and layers are
suggested for cooler months. (Remember our tours run rain or shine!)
* Photo ID. Some tours/sites require photo ID with date of birth on it.
* Confirmation ID. Make sure this is easily accessible.
* Student ID. If you booked a student ticket, you will need to provide your
student ID.
SHOULD I PRINT AND BRING MY CONFIRMATION EMAIL?
We strongly encourage you to print your confirmation letter, mostly because it
contains valuable information regarding the meeting point, Walks’ contact
details, photos, and maps to help you get there. Those tech-savvy individuals
might want to bookmark it on your phone so you can easily pull it up for your
own reference.
A physical or digital copy of this confirmation email is not required to join
your tour. Your guide (or tour coordinator) will have your name in our database
so if you know the name on the booking, you’re set!
IT’S RAINING. WILL MY TOUR STILL RUN?
Our tours run rain or shine, and our guides are great at navigating through
various weather conditions to ensure you’re as comfortable as possible. They
will find shade where they can, overhangs to pause under – stuff like that.
On very rare occasions if the weather is particularly dramatic some sites may
close (e.g. the Colosseum may close in case of flooding). If time allows and we
have prior warning, we will contact you as soon as we find out.
DRESS CODE
MY TOUR INCLUDES A VISIT TO A HOLY SITE. WHAT SHOULD I WEAR?
Due to the religious nature of holy sites such as churches and catacombs, all
individuals regardless of gender and age must cover their shoulders and knees.
During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs,
etc.) to put on just before entering.
WHAT TYPE OF SHOES SHOULD I WEAR?
True to our name, we #takewalks! Most of our tours involve walking for at least
half, if not the majority of the time. We strongly recommend wearing comfortable
shoes where you can navigate a variety of surfaces including cobblestone,
pavement, dirt pathways, and city streets.
MEETING POINT
WHERE DO I MEET MY TOUR GUIDE?
Once you book, you will receive an email confirmation. This confirmation will
show you the meeting point address, a short description of how to locate once at
that address, and a meeting time. We meet for a tour 15 minutes prior to the
tour start time so we can get everyone checked in, and ready to #takewalks!
We generally (with a few exceptions) use meeting points that can be easily
located on Google Maps.
Here is an example:
Meeting Point: Via delle Terme di Tito, 72 (Oppio Caffè) Meet directly across
the street from Oppio Caffè at the gated entrance to Colle Oppio Park.
This meeting point is located at Via delle Terme di Tito 72 which you can easily
put into Google Maps and find the exact location. Then once you arrive at that
address (which is Oppio Caffè), you would look across the street to the gates of
Colle Oppio park and see your guide waiting for you!
HOW WILL I RECOGNIZE MY TOUR GUIDE?
Your guide (or a tour coordinator) will be at the meeting point 15 minutes prior
to the tour start time. They will be holding a sign with the Walks logo and the
words “MEET HERE” on it.
Our meeting point sign looks something like this:
We understand you might have trouble getting around a new city. We strongly
recommend allowing plenty of time to arrive for your tour – but things happen.
WHAT IF I’M RUNNING LATE TO MY TOUR?
Please note that we ask all guests to arrive at the tour meeting point at least
15 minutes before the scheduled start time of their tour.
If you have difficulty finding the meeting point or are delayed along the way,
please call any of the following emergency numbers: the emergency phone number
in Italy, +39-069-480-4888 or for tours in Paris, +33-176-36-0101 not our
regular Customer Service number.
If you are running late, it’s best to contact us so we can reach out to your
guide.
This is not always possible for all tours – our guides are with other clients
and are already on the tour (we ask them not to use their phones during their
tour). But in some cases, a few minutes delay can be remedied. Most times,
guides leave the meeting point within 5 minutes of the tour start time.
In some cases, we may be able to reschedule your tour with a small amendment fee
depending on availability. You must contact us within 24 hours of the missed
tour to make this amendment.
DURING/AFTER YOUR TOUR
OOPS! I HAVE THE HEADSET PROVIDED TO ME ON THE TOUR. HOW DO I RETURN IT?
Thanks in advance for thinking of us! Headsets are a valuable asset to us and
the sites we visit. We typically can arrange to pick up the headset from your
hotel if you have already left the tour area. For any further questions about
our cancellation policy, please feel free to chat with us. Or, contact Walks
via telephone: From the US (toll-free): +1-888-683-8670, or
International: +1-202-684-6916 as soon as possible.
DO YOU RUN PRIVATE TOURS?
Unfortunately, we cannot accept private requests at this time. To provide the
highest quality services, we devote our resources to small group tours to
guarantee an intimate and personal experience and the best possible value for
our clients. If you require a wheelchair itinerary, please reach out to us.
ARE YOUR TOURS ONLY OFFERED IN ENGLISH?
Yes. Our tours are all given in English. We don’t offer multi-language tours,
which means you’ll never have to wait while a tour guide speaks first in
English, then in German, then in Italian. (Believe us, it happens!)
MY TOUR INCLUDES FOOD AND I HAVE DIETARY RESTRICTIONS. WHAT SHOULD I DO?
We do our very best to accommodate dietary restrictions – we know food is
important to everyone! We do need a heads-up of your dietary needs well before
your tour so it is best to contact us as soon as you book – feel free to email
us at info@takewalks.com. Contact Walks via telephone: From the US
(toll-free): +1-888-683-8670, or International: +1-202-684-6916.
In some instances, substitutions are just not possible. For example, our Pasta
Making Class, by its nature, is not suitable for celiacs nor is the pizza-making
part of our Rome Food Tour.
For guests with severe food allergies, we recommend avoid taking a food tour and
being very careful with all food in a foreign country, which isn’t always
labeled to U.S.-standards.
CAN YOU RECOMMEND GOOD RESTAURANTS?
Not only do we love art, history, and culture – we LOVE food. Our guides are all
locals who want you to have an incredible experience while visiting their city.
They would be delighted to point you in the direction of their favorite spots in
the area. Just ask them!
POLICIES BY LOCATION
Rome | Vatican | Venice | Florence
ROME
MY TOUR INCLUDES A CHURCH VISIT, WHAT SHOULD I WEAR?
Dress code at Catholic churches and religious sites (such as the catacombs)
requires that both women and men cover their shoulders and knees. In summer we
recommend that men wear t-shirts and long shorts that cover their knees. For
women, if you are wearing a strapless top or dress, bring a cardigan. If you are
wearing shorts, we recommend bringing a sarong to wrap around you inside.
CAN I BRING MY BAG INSIDE THE COLOSSEUM?
Due to a new set of rules, you may only carry a small backpack or handbag inside
the Colosseum. As there is no bag storage at the Colosseum, guests who bring
large bags on their tour may be unable to join their group. All visitors
undertake a more thorough security check at the Colosseum, which can cause
delays.
IS THERE MUCH WALKING ON YOUR COLOSSEUM TOURS?
YES! Any tour that covers the Colosseum, Roman Forum, and Palatine Hill include
a lot of walking (that applies even more to our Best of Rome tour). Our tours
shouldn’t present too much of a challenge to anyone with a normal fitness level
in good health. If you want to visit the Colosseum but are concerned about the
activity levels, consider our Colosseum by Night Tour.
I AM CLAUSTROPHOBIC, SHOULD I TAKE YOUR CRYPTS, BONES & CATACOMBS TOUR?
Probably not. Our Crypts, Bones & Catacombs Tour includes a visit to the Rome
Catacombs, which are a series of long underground passages. While they are quite
open and moderately well-lit (and perfectly safe), they may not be suitable for
anyone with particularly bad claustrophobia. If you think you are likely to
experience panic in these situations, we recommend that you do not opt for this
particular tour.
I WOULD LIKE TO TAKE THE ROME IN A DAY TOUR, BUT I’M CONCERNED IT MIGHT BE TOO
DIFFICULT FOR MEMBERS OF MY GROUP.
Seeing all of Rome in a single day is pretty tiring. We do leave time for a
lunch break during which you can rest, and our guides are always very conscious
to pace our tours to suit your group. For guests with a normal fitness level and
good health, it won’t be too much but if someone in your party has issues with
mobility or fitness, we would recommend that you take the Best of Rome and
Vatican Highlights on separate days, to give you time to rest in between.
ARE YOUR ROME FOOD TOUR AND PASTA-MAKING CLASS SUITABLE FOR PEOPLE WITH DIETARY
REQUIREMENTS?
Our Rome Food Tour can be tailored to suit most dietary requirements so long as
you give us enough notice to prepare. The pizza-making section of the tour is
not suitable for coeliacs. Our Pasta-Making Class, by its nature, is not
suitable for coeliacs but should be okay for everyone else. While we will do our
best to accommodate guests with food preferences or allergies, please note that
it will not always be possible to make a substitution – for example the bread,
meat and cheese shop on the Rome Food Tour will always be visited and tastings
cannot be substituted. For guests with severe food allergies, we recommend not
taking a food tour and being very careful with all food in Italy, which isn’t
always labeled to U.S.-standards.
VATICAN
WHAT SHOULD I WEAR TO THE VATICAN MUSEUMS?
The Vatican Museums have a very strict dress code, requiring that all visitors
cover their shoulders and knees. Men should be careful to wear long shorts,
while women should wear skirts beneath the knee or trousers. If you are wearing
a sleeveless top, please bring a cardigan with you. Guests who arrive at the
Museums without the appropriate dress may be refused entry.
CAN I BRING A BAG WITH ME TO THE VATICAN MUSEUMS?
According to Vatican Museum rules, only small bags can be brought inside the
Museums. Handbags and small backpacks (no larger than 40cm x 35cm x 25cm) may be
carried inside but anything larger than that, plus large umbrellas, must be
checked at the cloakroom. Items may be left at the cloakroom without charge but
please note that you must return to this spot to collect your belongings before
5pm or return the following day. As our tours mostly end at St. Peter’s Basilica
this is quite inconvenient, as you will be required to walk about 20 minutes
from there back to the entrance of the Museums. In the case of our Vatican
Highlights Tour, guests may have to leave the tour early to reach the cloakroom
before it closes and will not be able to visit St. Peter’s Basilica.
WHERE DOES MY VATICAN TOUR START AND END?
All of our Vatican tours start at an easy-to-find location near the entrance to
the Museums. In the case of our Pristine Sistine, and Full Day Vatican tours,
you will end at St. Peter’s Basilica, which is a 20-minute walk from the
entrance to the Museums. For our Vatican Highlights Tour, you have a choice.
Your tour ends inside the Sistine Chapel where you are welcome to stay or
continue exploring the Museums. Alternatively, follow your guide for special
skip-the-line access to St. Peter’s Basilica.
DO YOUR VATICAN TOURS INCLUDE SKIP-THE-LINE ACCESS?
Yes. All of our Vatican tours include skip-the-line access as standard. This
means that we use the special group entrance with pre-reserved timed-entry
tickets, so you’ll never have to wait in long general access lines. For extra
special entry, check out our Pristine Sistine Tour. Any of our group tours that
visit St. Peter’s Basilica also include skip-the-line access there.
DO YOUR VATICAN TOURS INCLUDE ST. PETER’S BASILICA?
Most do – our Pristine Sistine, Complete Vatican, and Full Day Vatican tours
include guided tours of St. Peter’s Basilica and, although our Vatican
Highlights Tour doesn’t include a guided tour, you can follow your guide for
special skip-the-line access, getting you inside the basilica to explore on your
own. Please note, however, that St. Peter’s Basilica is a functioning church and
is often used for religious ceremonies. The basilica is therefore closed on
occasion without previous warning. In these cases, we do endeavor to warn you
and your guide will provide you with a longer tour inside the Vatican Museums.
Please note that St. Peter’s Basilica is closed most Wednesdays when the Papal
Audience takes place in St. Peter’s Square.
CAN I TAKE PHOTOS INSIDE THE SISTINE CHAPEL?
No, non, ne, nee, absolutely not. And the Sistine Chapel guards are scary, so we
don’t recommend trying it.
DO YOU PROVIDE TOURS OF THE VATICAN SCAVI?
No. Tours of the Vatican Scavi (a.k.a. the Vatican Necropolis) may only be
booked directly through the Vatican authority responsible for caring for them.
Access is limited to only a few groups a day and tours are in huge demand
though, so we recommend booking a few months before your trip where possible.
For reservations email scavi@fsp.va.
DO YOU SELL PAPAL AUDIENCE TICKETS?
We don’t – nor should anyone else! Tickets to the Papal Audience are provided
free by the Vatican. Tickets are sometimes available from the Swiss Guard at the
entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3:00
pm and 8:00 pm the day before. Tickets are limited to only 10 per person however
and are not guaranteed.
VENICE
IF IT RAINS, OR IF THERE IS “ACQUA ALTA” (HIGH WATER), WILL MY TOUR STILL RUN?
Yes! All Walks of Italy services will run rain or shine. On some very rare
occasions, when the weather is particularly dramatic, some sites may be closed.
In these cases, we will try to contact you in advance, where possible.
CAN I BRING A BAG INTO THE DOGE’S PALACE?
Although you are unable to carry large backpacks around the Doge’s Palace, there
is a free bag check at the entrance. Feel free to leave handbags and purses here
too and collect them after your tour.
CAN I BRING MY CHILDREN ON THE DOGE’S PALACE SECRET PASSAGES TOUR?
Unfortunately, children under the age of 6 years old are not allowed to join the
Doge’s Palace Secret Passages tour due to Doge’s Palace safety policy.
I SUFFER FROM CLAUSTROPHOBIA, SHOULD I TAKE THE DOGE’S PALACE SECRET PASSAGES
TOUR?
The Doge’s Palace Secret Passages Tour visits the secret archives and hidden
passages of the Palace. This means that the tour does enter some small,
relatively dark spaces between rooms. If you are nervous of this or suffer from
claustrophobia, we advise that you don’t take this tour.
IS THERE AIR CONDITIONING IN THE PASSAGES FEATURED IN THE DOGE’S PALACE SECRET
PASSAGES TOUR?
There is no AC, so the passages can become quite hot over the course of the
Doge’s Palace Secret Passages Tour.
WHAT SHOULD I WEAR IN ST. MARK’S BASILICA AND OTHER CHURCHES?
At St. Mark’s Basilica, as at all Catholic churches and religious sites,
visitors are asked to cover their shoulders and knees. For men this means long
shorts or trousers, while women should wear long skirts or trousers. If you are
wearing shorter shorts, please bring a sarong or similar to cover up. If your
top is sleeveless, we recommend that you bring a cardigan.
IS YOUR VENICE FOOD TOUR SUITABLE FOR PEOPLE WITH DIETARY REQUIREMENTS?
With enough notice, we can tailor our Venice Food Tour to suit most dietary
requirements, although this tour is not suitable at all for coeliacs. Please
contact our Customer Service team at info@walks.org as far in advance as
possible to allow us to prepare. While we will do our best to accommodate guests
with food preferences or allergies, please note that it will not always be
possible to make a substitution, so that guests may enjoy fewer tastings than
others. As we are visiting local businesses, we cannot guarantee that there may
not be traces of some ingredients. If you have a very severe allergy, we
recommend that you do not take our food tour and that you are particularly
careful in Italy, where food is often not marked to U.S. standards.
SHOULD I TAKE A GONDOLA RIDE OR BOAT TOUR?
That depends on where you’re going! Venice gondolas are best for the atmosphere
and travel quite slowly. They are therefore best for the small quiet back canals
of the city. If you are traveling between two points, however, or want to tour
busier waterways such as the Grand Canal and the wider lagoon, we’d recommend a
motorboat.
FLORENCE
WHAT SHOULD I WEAR IN THE FLORENCE DUOMO AND OTHER CHURCHES?
Dress code at Catholic churches and religious sites requires that both women and
men cover their shoulders and knees. In summer we recommend that men wear
t-shirts and long shorts that cover their knees. For women, if you are wearing a
strapless top or dress, bring a cardigan. If you are wearing shorts, we
recommend bringing a sarong to wrap around you inside.
CAN I TAKE PHOTOGRAPHS OF MICHELANGELO’S ‘DAVID’?
Currently, you can. Guards at the Accademia have relaxed rules around
photography inside the gallery so you are allowed to take photos of David,
although we cannot guarantee how long this will last.
IS YOUR FLORENCE FOOD TOUR SUITABLE FOR PEOPLE WITH DIETARY REQUIREMENTS?
With enough notice, we can tailor our Florence Food Tour to suit most dietary
requirements. Please contact our Customer Service team at info@walks.org
as far in advance as possible to allow us to prepare. While we will do our best
to accommodate guests with food preferences or allergies, please note that it
will not always be possible to make a substitution, so that guests may enjoy
fewer tastings than others. As we are visiting local businesses, we cannot
guarantee that there may not be traces of some ingredients. If you have a very
severe allergy, we recommend that you do not take our food tour and that you are
particularly careful in Italy, where food is often not marked to U.S. standards.
CITY EXPERIENCES
Manage My Booking | Payments and Cancellation | Discounts | Gift Cards | Rewards
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* Print your receipt
* Cancel Your Booking (if you have purchased Assurance, you will be refunded) *
* We’re pleased to offer Assurance for select experiences, which allows for
more time-sensitive cancellations or modifications to your booking. Please
note: Assurance is not available on select cruises, such as holiday,
specialty or partnership cruises or other experiences as indicated.
For individual guests (groups of 1-19), the portal will allow you to manage your
booking. For groups of 20+, please manage your booking through your account
manager.
*not available on all experiences
PAYMENTS AND CANCELLATION POLICY
WHAT PAYMENT METHODS DO YOU ACCEPT?
All payments must be made by credit card, either over the phone with one of our
Excursion Specialists at 800-459-8105, or directly through our website’s booking
engine, which transmits your credit card data securely and assures you the
highest level of protection.
DISCOUNTS
DO YOU GIVE DISCOUNTS TO SENIORS OR THE MILITARY?
Military and Senior discounts are offered on some of our experiences. To secure
this rate, select the senior or military ticket at checkout for your online
reservation, if available. Reservations can also be made by phone with one of
our Excursion Specialists at 800-459-8105 or through our online chat.
GIFT CARDS
DO YOU OFFER GIFT CARDS?
Yes! You can purchase a gift card on our website here. City Experiences digital
gift card can be purchased anytime and is valid on all City Experiences, City
Cruises, and Walks experiences that take place in the US. Gift cards cannot be
redeemed for onboard/in-experience purchases but may be used to pre-purchase
experiences and upgrades prior to your experience online or through calling our
contact center. Gift cards are final sale, and non-refundable.
REWARDS
WHAT IS CITY EXPERIENCES REWARDS?
City Experiences Rewards is a points-based rewards program in which each
purchase with City Experiences earns the rewards member 1 point for every $1
spent. Every 10 points equals $1 off the member’s next purchase! You can sign
up, and find more information, or redeem points here.
WHAT CAN I REDEEM MY POINTS ON?
Only qualifying purchases from participating brands and products are eligible to
earn and/or redeem points through the rewards program.
Current participating brands:
* City Cruises US
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* Niagara City Cruises
* Niagara Jet City Cruises
* *Select Partner Products
All participating brands are for individual ticket purchases (1-19 tickets).
Please review the Terms and Conditions for further information.
WHAT IS EXCLUDED FROM THE CITY EXPERIENCE REWARDS PROGRAM?
The following brands and products do not participate in the Rewards program and
are not eligible to earn or redeem points: Walks, Devour Tours, New York City
Ferry, HMS Ferries, Puerto Rico Ferry, Venture Ashore, American Queen Voyages,
Journey Beyond, Statue City Cruises, and Alcatraz City Cruises.
Current non-participating products or purchases with the City Experience Rewards
Program include bundle products, gift cards (including activations and reloads),
taxes, tips, service fees, landing or port fees, administrative fees, group
bookings, private charter bookings, third-party partner bookings, ticket
assurance, alcohol purchases, and onboard purchases.
ANY OTHER QUESTIONS ABOUT THE REWARDS PROGRAM?
Please visit our City Experience Rewards page, here. You will find additional
information, including how to sign up, redeem your points, how to access your
account and a full list of the program terms and conditions.
WEAPONS POLICY
AM I ALLOWED TO BRING WEAPONS?
You may not bring explosives, firearms, illegal substances, or any articles of a
dangerous or damaging nature, as determined in our sole discretion, that could
be harmful to yourself or others.
AUDIO TOURS
DO YOU PROVIDE AUDIO TOURS/GUIDES IN FOREIGN LANGUAGES?
Audio tours and guides in foreign languages vary by experience. Please check the
FAQ section of the experience prior to booking. We will communicate whether the
experience is in English only.
ACCESSIBILITY
WHAT IF I NEED A WHEELCHAIR, MOTORIZED SCOOTER, OR MOBILITY LIMITATIONS?
Every experience is different and offers a different level of accessibility
based on a variety of circumstances. First, check the FAQ section of the
experience you wish to book on our website, as we communicate whether a site is
accessible for those with particular needs there. Secondly, you can contact us,
for more information or to see if we can arrange something or suggest an
alternative option.
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