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UBER PRIVACY NOTICE



I. INTRODUCTION / II. OVERVIEW / III. DATA COLLECTIONS AND USES / IV. CHOICE AND
TRANSPARENCY / V. UPDATES TO THIS NOTICE


I. INTRODUCTION

When you use Uber, you trust us with your personal data. We’re committed to
keeping that trust. That starts with helping you understand our
privacy practices.

This notice describes the personal data we collect, how it’s used and shared,
and your choices regarding this data. We recommend that you read this along with
our privacy overview, which highlights key points about our privacy practices.

Download previous version





II. OVERVIEW


A. SCOPE

This notice applies to users of Uber’s services anywhere in the world, including
users of Uber’s apps, websites, features, or other services.

This notice describes how Uber and its affiliates collect and use personal data.
This notice applies to all users of our apps, websites, features, or other
services anywhere in the world, unless covered by a separate privacy notice,
such as the Uber Freight Privacy Notice or Careem Privacy Policy. This notice
specifically applies to:

 * Riders: individuals who request or receive transportation, including those
   who receive transportation requested by another individual
 * Drivers: individuals who provide transportation to Riders individually or
   through partner transportation companies
 * Order recipients: individuals who request or receive food, or other products
   and services for delivery or pick-up, including via Uber Eats and Postmates,
   and including individuals who use guest checkout
   
 * Delivery persons: individuals who provide delivery services, including via
   Uber Eats and Postmates
   

This notice also governs Uber’s other collections of personal data in connection
with its services. For example, we may collect the contact information of
individuals who use accounts owned by Uber for Business customers, or of owners
or employees of restaurants or other merchants; personal data of those who start
but do not complete applications to be drivers or delivery persons; or other
personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as “users” in this notice.

In addition, please note the following:

 * For users in Argentina: The Public Information Access agency, in its role of
   Regulating Body of Law 25.326, is responsible for receiving complaints and
   reports presented by any data subjects who believe their rights have been
   impacted by a violation of the local data protection regulation.
   
 * For users in Brazil: Please see here for information regarding Uber’s privacy
   practices required under Brazil’s General Data Protection Law (Lei Geral de
   Proteção de Dados - LGPD).
   
 * For California users: Information regarding Uber’s privacy practices related
   to the California Consumer Privacy Act (CCPA) is available here.
   
 * For users in Colombia: This notice also applies for the lessors and lessees.
   For the purposes of this notice, lessors will be considered drivers and
   lessees will be considered riders.  
   
 * For users in Mexico: Please see here for information regarding Uber’s privacy
   practices required under Mexico’s Mexican Personal Data Protection Law (Ley
   Federal de Protección de Datos Personales en Posesión de los Particulares).
   
 * For users in Nigeria: Uber does not process the personal data of users in
   Nigeria for purposes of the legitimate interests of Uber or other parties.
   Instead, Uber processes such personal data on the grounds that it is
   necessary to fulfill our obligations to users under our Terms of Use or other
   agreements with users, or based on users’ consent.
   
 * For users in South Korea: Please see here for information about Uber
   affiliate UT LLC's privacy practices.
   
 * For Guest Users: The personal data of those who order or receive trips,
   deliveries or order pick-ups via partner websites or apps (such as when
   ordering from a restaurant or other merchant), or arranged by other account
   owners (collectively “Guest Users”) is used solely to provide such trips,
   deliveries, or other services requested through a third party, and for
   purposes of safety and security, customer support, research and development,
   enabling communication between users, and in connection with legal
   proceedings and requirements, each as described in “How we use personal data”
   below. Guest User personal data may be shared with third parties for these
   purposes. Such data may be associated with, and accessible by, the owner of
   that account. This specifically includes Guest Users who receive
   rides/deliveries ordered by owners of Uber Health, Uber Central, Uber Direct
   or Uber for Business accounts, or who receive rides or deliveries ordered by
   friends, family members or others. To submit questions, comments or
   complaints regarding Guest User data, or to submit requests regarding such
   data, please visit here.

Our practices are subject to applicable laws in the places in which we operate.
This means that we engage in the practices described in this notice in a
particular country or region only if permitted under the laws of those places.
Please contact us here or through the addresses below with any questions
regarding our practices in a particular country or region.







B. DATA CONTROLLER AND TRANSFER

Uber B.V. and Uber Technologies Inc. are the data controllers for the personal
data collected in connection with use of Uber’s services in the European
Economic Area, the United Kingdom and Switzerland.

Uber Technologies Inc. is the data controller for the personal data collected in
connection with use of Uber’s services everywhere else.

Uber B.V. (Mr. Treublaan 7, 1097 DP, Amsterdam, the Netherlands) and Uber
Technologies Inc. (1515 3rd Street, San Francisco, CA, 94158, USA) are the data
controllers for the personal data collected in connection with use of Uber’s
services in the European Economic Area, the United Kingdom and Switzerland.

If you’re a driver in the UK, the Uber entity holding the relevant PHV operator
license is a controller for complying with licensing requirements. For drivers
in the UK that are qualified as workers, the relevant contracting Uber entity in
the UK will act as joint controller with Uber B.V. and Uber Technologies Inc.
solely for the personal data necessary to comply with worker rights.

Uber Technologies Inc. is the data controller for the personal data collected in
connection with use of Uber’s services everywhere else.

Uber operates, and processes personal data, globally. The exercise of data
protection rights can be directed at any controller mentioned above, preferably
via the designated channels, and will be handled by Uber as a group. We may also
transfer such data to countries other than the one where our users live or use
Uber’s services. We do so in order to fulfill our agreements with users, such as
our Terms of Use, or based on users’ prior consent, adequacy decisions for the
relevant countries, or other transfer mechanisms as may be available under
applicable law, such as the Standard Contractual Clauses.

Questions, comments, and complaints about Uber’s data practices can be submitted
here. You may also use this form to submit a question to Uber’s Data
Protection Officer.


III. DATA COLLECTIONS AND USES





A. THE DATA WE COLLECT

Uber collects personal data: 

 * provided by users to Uber, such as during account creation
   
 * created during use of our services, such as location, app usage, and
   device data
   
 * from other sources, such as other users or account owners, business partners,
   vendors, insurance and financial solution providers, and
   governmental authorities

The following personal data is collected by or on behalf of Uber:

1. Data provided by users. This includes:


 * User profile and checkout information: We collect data when users place
   orders (including using guest checkout) or create or update their Uber
   accounts. This may include their name, email, phone number, login name and
   password, address, profile picture, payment or banking information (including
   related payment verification information), driver’s license and other
   government identification documents (which may indicate document numbers as
   well as birth date, gender, and photo). This also includes vehicle or
   insurance information of drivers and delivery persons, emergency contact
   information, user settings, and evidence of health or fitness to provide
   services using Uber apps.
   
   This also includes gender and/or occupation (when required for certain Uber
   services or programs, such as Uber Cash or features that enable women to
   provide services or receive services to/from other women).
   
   We may use the photos submitted by users to verify their identities, such as
   through facial verification technologies. For more information, please see
   the section titled “How we use personal data.”
   
 * Background check and identity verification (drivers and delivery persons):
   This may include information such as driver history or criminal record (where
   permitted by law), license status, known aliases and prior addresses, and
   right to work. This information may be collected by an authorized vendor on
   Uber’s behalf. We also verify the identities of riders, and of order
   recipients who request alcohol orders.
   
 * Demographic data: We may collect demographic data about users, including
   through user surveys. In some countries, we may also receive demographic data
   about users from third parties.
   
   We may also infer demographic data from other data collected from users. For
   example, where necessary to enable features that allow women to provide or
   receive services from other women, we may infer gender using their first
   name. In such cases, we enable users to change their gender if necessary via
   in-app settings.
   
 * User content: We collect the data submitted by users when they contact Uber
   customer support (including at Uber Greenlight Hubs, or via videoconferencing
   tools), provide ratings or compliments for other users, restaurants or
   merchants, or otherwise contact Uber. This may include feedback, photographs
   or other recordings collected by users, including audio or video recordings
   (such as from dashcams) submitted by users in connection with customer
   support. This also includes metadata relating to the method you use to
   communicate with Uber.
 * Travel information: We collect travel itinerary information, including the
   times and dates of upcoming flight, lodging or car rental reservations, from
   users of our Uber Travel feature. We collect such information: (i) when users
   manually input their information into an Uber Travel itinerary; or (2) if
   authorized by users to access their Gmail accounts, from travel-related email
   confirmations. If so authorized, Uber will only access users’ Gmail accounts
   to collect travel itinerary information to enable the Uber Travel feature,
   and will adhere to Google’s API Services User Data Policy, including the
   limitations on use of data collected from users’ Gmail accounts.
   

2. Data created during use of our services. This includes: 


 * Location data (driver and delivery person): We collect drivers’ and delivery
   persons’ precise or approximate location data, including to enable rides and
   deliveries, to enable ride/delivery tracking and safety features, to prevent
   and detect fraud, and to satisfy legal requirements. Uber collects this data
   when the Uber app is running in the foreground (app open and on-screen) or
   background (app open but not on-screen) of their mobile device.
 * Location data (riders and order recipients). We collect riders’, and order
   recipients’ precise or approximate location data to enable and enhance use of
   our apps, including to improve rider and order pickups, facilitate
   deliveries, enable safety features, and prevent and detect fraud. Please see
   our Rider Location Help page for detailed information on how we use this
   data.
   
   We collect such data from users’ mobile devices if they enable us to do so.
   (See “Choice and transparency” below for information on how riders, and order
   recipients can enable location data collection). Uber collects such data from
   the time a ride, or order is requested until it is finished (and may indicate
   such collection via an icon or notification on your mobile device depending
   on your device’s operating system), and any time the app is running in the
   foreground (app open and on-screen) of their mobile device.
   
   Riders and order recipients may use the Uber apps without enabling Uber to
   collect precise location data from their mobile devices. However, this may
   affect features in the Uber apps. For example, a rider who has not enabled
   location data collection will have to manually enter their pickup address.
   
 * Transaction information: We collect transaction information related to the
   use of our services, including the type of services requested or provided,
   order details, payment transaction information (such as a restaurant’s or
   merchant's name and location and amount of transaction), delivery
   information, date and time the service was provided, amount charged, distance
   traveled, and payment method. Additionally, if someone uses your promotion
   code, we may associate your name with that person.
   
 * Usage data: We collect data about how users interact with our services. This
   includes data such as access dates and times, app features or pages viewed,
   app crashes and other system activity, and type of browser. We may also
   collect data regarding the third-party sites or services used before
   interacting with our services, which we use for marketing. (Please see "How
   We Use Data" below for more information on how we market our services to
   users).
   
   In some cases, we collect this data through cookies, pixels, tags, and
   similar tracking technologies that create and maintain unique identifiers. To
   learn more about these technologies, please see our Cookie Notice. 
   
 * Device data: We may collect data about the devices used to access our
   services, including the hardware models, device IP address or other unique
   device identifiers, operating systems and versions, software, preferred
   languages, advertising identifiers, device motion data, and mobile
   network data.
   
 * Communications data: We enable users to communicate with each other and Uber
   through Uber’s mobile apps and websites. For example, we enable drivers and
   riders, and delivery persons and order recipients, to call, text, or send
   other files to each other (generally without disclosing their telephone
   numbers to each other). To provide this service, Uber receives some data
   regarding the calls, texts, or other communications, including the date and
   time of the communications and the content of the communications. Uber may
   also use this data for customer support services (including to resolve
   disputes between users), for safety and security purposes, to improve our
   services and features, and for analytics.
   
 * Safety recordings: In certain jurisdictions, and where permitted by law,
   users can record the audio and/or video of their trips through an in-app
   feature or using a dashcam. In app recordings are encrypted and stored on
   users’ devices, and are only shared with Uber if submitted to customer
   support by the users in connection with safety incidents. Please see here for
   more information.
   

3. Data from other sources. These include:


 * Users participating in our referral programs. For example, when a user refers
   to another person, we receive the referred person’s personal data from
   that user.
   
 * Uber account owners who request services for or on behalf of other users, or
   who enable such users to request or receive services through their accounts.
   This includes owners of Uber for Business accounts.
   
 * users or others providing information in connection with claims or disputes.
   
 * Uber business partners through which users create or access their Uber
   account, such as payment providers, social media services, or apps or
   websites that use Uber’s APIs or whose APIs Uber uses. 
   
 * Uber business partners in connection with debit or credit cards issued by a
   financial institution in partnership with Uber to the extent disclosed in the
   terms and conditions for the card.
   
 * vendors who help us verify users’ identity, background information, and
   eligibility to work, or who screen users in connection with sanctions,
   anti-money laundering, or know-your-customer requirements 
   
 * insurance, vehicle, or financial services providers for drivers and/or
   delivery persons
   
 * partner transportation companies (for drivers or delivery persons who use our
   services through an account associated with such a company)
   
 * publicly available sources
   
 * marketing service providers or data resellers whose data Uber uses for
   marketing or research
   
 * law enforcement officials, public health officials, and other
   government authorities

Uber may combine the data collected from these sources with other data in
its possession.


B. HOW WE USE PERSONAL DATA

Uber uses personal data to enable reliable and convenient transportation,
delivery, and other products and services. We also use such data:

 * to enhance the safety and security of our users and services
 * for customer support  
 * for research and development  
 * to enable communications between users 
 * to send marketing and non-marketing communications to users
 * in connection with legal proceedings

Uber does not sell or share user personal data with third parties for their
direct marketing, except with users’ consent.

We use personal data we collect:

1. To provide our services. Uber uses data to provide, personalize, maintain,
and improve our services.

This includes using data to:


 * create/update accounts
   
 * enable transportation and delivery services (such as using location data to
   facilitate a rider or order pickup or delivery), features that involve data
   sharing (such as fare splitting, ETA sharing, and ratings and compliments),
   and accessibility features to facilitate use of our services by those
   with disabilities
   
 * process payments
   
 * track and share the progress of rides or deliveries



 * create Uber travel itineraries and offer related services, such as rides to
   the airport, rental car reservations, or food deliveries. 
   
 * personalize users’ accounts. We may, for example, present an Uber Eats user
   with personalized restaurant or food recommendations based on their prior
   orders. Please see the section of this notice titled “Choice and
   transparency” to learn how to object to this use of personal data.
   
 * facilitate insurance, vehicle, invoicing, or financing solutions
 * perform necessary operations to maintain our services, including to
   troubleshoot software bugs and operational problems; to conduct data
   analysis, testing, and research; and to monitor and analyze usage and
   activity trends.

Uber performs the above activities, including the collection and use of location
data for purposes of these activities, on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements
with users.

2. Safety and security. We use personal data to help maintain the safety,
security, and integrity of our services and users. This includes:


 * verifying users' identity and eligibility to provide transportation or
   deliveries, including through reviews of background checks, where permitted
   by law, to help prevent use of our services by unsafe drivers and/or riders.
   
   In certain regions, this includes Uber’s Real-Time ID Check feature, which
   prompts drivers and delivery persons to share a selfie before going online to
   help ensure that the driver or delivery person using the app matches the Uber
   account we have on file. We may also use this feature to complete other
   actions on your account, such as verifying change of bank account information
   or regaining account access.

Where permitted by law, we may also use selfies to verify that users are wearing
masks, helmets or other safety gear through the use of object verification
technology, where permitted by law.

In addition, where permitted by law, we may use facial recognition technology to
process user profile photographs, identification photographs, or other
user-submitted photographs for the sole purpose of preventing identity-borrowing
or use of our services by unauthorized drivers or delivery people.


 * using data from drivers’ or delivery persons’ devices to detect unsafe
   driving behavior such as speeding or harsh braking and acceleration, and to
   inform them of safer driving practices. We also use data from delivery
   persons’ devices to verify the type of vehicles they used to
   provide deliveries.
   
 * using device, location, user profile, usage, and other data to prevent,
   detect, and combat fraud. This includes identifying fraudulent accounts or
   uses of our services, preventing use of our services by unauthorized drivers
   or delivery persons, verifying user identities in connection with certain
   payment methods, and preventing and combating unauthorized access to
   users’ accounts.
   
 * using user ratings, reported incidents, and other feedback to encourage
   compliance with our Community Guidelines and as grounds for deactivating
   users with low ratings or who otherwise violated such guidelines in
   certain countries.
   
 * sharing user name, location, phone number, vehicle details and other relevant
   information with third-party companies that support the management and
   de-escalation of interpersonal conflicts that may occur between users while
   on a trip or in the process of making a delivery.  
   
 * using ratings, usage and other data to prevent matching of riders and drivers
   for whom there is higher risk of conflict (for instance, because one user
   previously gave the other a one-star rating).

Uber performs the above activities on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements with
users, and/or for purposes of the legitimate safety and security interests of
Uber or other parties, including users and members of the general public.

3. Customer support. Uber uses the information we collect (which may include
call recordings) to provide customer support, including to investigate and
address user concerns and to monitor and improve our customer support responses
and processes.

Uber performs the above activities on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements
with users.

4. Research and development. We may use personal data for testing, research,
analysis, product development, and machine learning to improve the user
experience. This helps us make our services more convenient and easy-to-use,
enhance the safety and security of our services, and develop new services
and features.

Uber performs the above activities on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements with
users in improving our existing services and features, or for purposes of Uber’s
legitimate interests developing new services and features.

5. Enabling communications between users. For example, a driver may message or
call a rider to confirm a pick-up location, a rider may contact a driver to
retrieve a lost item, or a restaurant or delivery person may call an order
recipient with information about their order.

Uber performs the above activities on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements
with users.

6. Marketing. Uber may use personal data to market our services to our users.
This includes sending users communications about Uber services, features,
promotions, sweepstakes, studies, surveys, news, updates, and events. We may do
so through various methods, including email, text messages, push notifications,
in app communications and ads, and ads on third party platforms.


We may also inform users about products and services offered by Uber partners.
For example, we may provide recommendations, promotions, or ads for Uber
partners based on users’ past orders. Although we inform users about products
and services offered by Uber partners, we do not sell users’ personal data to,
or share it with, such partners or others for purposes of their own direct
marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising
partners’ data, to personalize and improve the marketing communications
(including ads) that we send on and off Uber’s apps and websites, including
based on user location, use of Uber’s services, and user preferences and
settings. For example, we share user data (such as hashed email address, usage
information, and device or user identifiers) with Facebook and TikTok to
personalize and improve our ads for Uber’s services.

For information about how to opt out of certain marketing communications
(including ads) from Uber and its advertising partners, please see the section
titled “Marketing choices.”

We may also send users communications regarding elections, ballots, referenda,
and other political and notice processes that relate to our services. For
example, Uber has notified some users by email of ballot measures or pending
legislation relating to Uber’s services in those users’ areas.

Uber performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in informing users about Uber services
and features or those offered by Uber partners, or on the basis of user consent.
See the sections titled “Choice and transparency” and “Marketing choices” for
information on your choices regarding Uber’s use of your data for marketing.


7. Non-marketing communications. Uber may use personal data to generate and
provide users with receipts; inform them of changes to our terms, services, or
policies; or send other communications that aren’t for the purpose of marketing
the services or products of Uber or its partners.

Uber performs the above activities on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements with
users, or for purposes of Uber’s and its users’ legitimate interests in
informing users about events that may have an impact on how they can use
Uber services.

8. Legal proceedings and requirements. We may use personal data to investigate
or address claims or disputes relating to use of Uber’s services, to satisfy
requirements under applicable laws, regulations, or operating licenses or
agreements, or pursuant to legal process or governmental request, including from
law enforcement.

Uber performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in investigating and responding to
claims and disputes relating to use of Uber’s services and features, and/or
necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to use of our
services. This includes:

 * enabling dynamic pricing, in which the price of a ride, or the delivery fee
   for Uber Eats orders, is determined based on constantly varying factors such
   as the estimated time and distance, the predicted route, estimated traffic,
   and the number of riders and drivers using Uber at a given moment.
   
 * matching available drivers and delivery persons to users requesting services.
   Users can be matched based on availability, proximity, and other factors such
   as likelihood to accept a trip based on their past behavior or preferences.
   Please see here for further information about our matching process.
   
 * determining user ratings, and deactivating users with low ratings. In the
   European Union or where otherwise required by law, such deactivation occurs
   only after human review and/or the possibility to appeal. For more
   information about how ratings are determined and used, please see here for
   rider ratings, here for driver ratings, and here for delivery person ratings.
   Please also see the section below titled “Ratings look-up” for
   further information.
   
 * flagging users who are identified as having engaged in fraud, unsafe
   activity, or other activities that may harm Uber, its users, and others. In
   some cases, such as when a user is determined to be abusing Uber’s referral
   program or has submitted fraudulent documents, such behavior may result in
   automatic deactivation, or in the European Union or where otherwise required
   by law, deactivation after human review.
 * using driver location information, and communications between riders and
   drivers, to identify cancellation fees earned or induced through fraud. For
   example, if we determine by using such information that a driver is delaying
   a rider pickup in order to induce a cancellation, we will not charge the
   rider a cancellation fee and will adjust the amounts paid to the driver to
   omit such a fee. To object to such an adjustment, please contact Uber
   customer support.
   
 * Using driver data (such as location, rating and gender) and rider data (such
   as rating, origin and destination) to help avoid pairings of users that may
   result in increased risk of conflict.

Click the links in this section for more information about these processes. To
object to a deactivation resulting from these processes, please contact Uber
customer support.

Uber performs the above activities on the grounds that they are necessary to
fulfill our obligations to users under our Terms of Use or other agreements with
users, or on the grounds that they are necessary for purposes of the legitimate
interests of Uber, its users and others.


C. COOKIES AND THIRD-PARTY TECHNOLOGIES

Uber and its partners use cookies and other identification technologies on our
apps, websites, emails, and online ads for purposes described in this notice,
and Uber’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites,
apps, online media, and advertisements. Uber uses cookies and similar
technologies for purposes such as:

 * authenticating users
   
 * remembering user preferences and settings
   
 * determining the popularity of content
   
 * delivering and measuring the effectiveness of advertising campaigns
   
 * analyzing site traffic and trends, and generally understanding the online
   behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services
for us, to serve advertisements on our behalf across the Internet, and to track
and report on the performance of those advertisements. These entities may use
cookies, web beacons, SDKs, and other technologies to identify the devices used
by visitors to our websites, as well as when they visit other online sites
and services.

Please see our Cookie Notice for more information regarding the use of cookies
and other technologies described in this section.


D. DATA SHARING AND DISCLOSURE

Some of Uber’s services and features require that we share personal data with
other users or at a user’s request. We may also share such data with our
affiliates, subsidiaries, and partners, for legal reasons or in connection with
claims or disputes.

Uber may share personal data:

1. With other users

This includes sharing:

 * riders’ first name, rating, and pickup and/or dropoff locations with drivers
   
 * riders’ first name with other riders in a carpool trip. Riders in carpool
   trips may also see the dropoff location of the other riders.
   
 * order recipients’ first name, delivery address, and order information with
   the restaurant or merchant and, for order deliveries, with the delivery
   person. We may also share ratings and feedback, or other information to the
   extent required by law, with the restaurant or merchant and, for order
   deliveries, the delivery person.
   
 * for drivers and delivery persons, we may share data with the rider(s), order
   recipient(s) and restaurants or merchants, including name and photo; vehicle
   make, model, color, license plate, and vehicle photo; location (before and
   during trip); average rating provided by users; total number of trips; period
   of time since they signed up to be a driver or delivery person; contact
   information (if permitted by applicable laws); and driver or delivery person
   profile, including compliments and other feedback submitted by past users.
   
   We also provide riders and order recipients with receipts containing
   information such as a breakdown of amounts charged, driver or delivery person
   first name, photo, and route map. We also include other information on those
   receipts if required by law.
   
 * for those who participate in Uber’s referral program, we share certain
   personal data of referred users, such as trip count, with the user who
   referred them, to the extent relevant to determining the referral bonus.
   

2. At the user’s request

This includes sharing data with:

 * Other people at the user’s request. For example, we share a user’s ETA and
   location with a friend when requested by that user, or a user’s trip
   information when they split a fare with a friend.
   
 * Uber business partners. For example, if a user requests a service through a
   partnership or promotional offering made by a third party, Uber may share
   certain data with those third parties. This may include, for example, other
   services, platforms, apps, or websites that integrate with our APIs; vehicle
   suppliers or services; those with an API or service with which we integrate;
   or restaurants, merchants or other Uber business partners and their users in
   connection with promotions, contests, or specialized services.
   
 * Emergency services: We offer features that enable users to share their data
   with police, fire, and ambulance services in the event of an emergency or
   after certain incidents. For more information, please see the sections below
   titled “Choice and Transparency” and “Emergency Data Sharing”.  
   

3. With the general public 

Questions or comments from users submitted through public forums such as Uber
blogs and Uber social media pages may be viewable by the public, including any
personal data included in the questions or comments submitted by a user.

4. With the Uber account owner

If a user requests transportation or places an order using an account owned by
another party, we may share their order or trip information, including location
data, with the owner of that account. This occurs, for example, when:

 * a rider uses their employer’s Uber for Business profile, such as when they
   take trips arranged through Uber Central
   
 * a driver or delivery person uses an account owned by or associated with an
   Uber partner transportation company or restaurant
   
 * a rider takes a trip arranged by a friend or under a Family Profile
   
 * a delivery person acts as a substitute (UK only)
   

5. With Uber subsidiaries and affiliates

We share personal data with our subsidiaries and affiliates to help us provide
our services or conduct data processing on our behalf. For example, Uber
processes and stores such data in the United States on behalf of its
international subsidiaries and affiliates.

6. With Uber service providers and business partners

Uber provides personal data to vendors, consultants, marketing partners,
research firms, and other service providers or business partners. These include:

 * payment processors and facilitators
   
 * background check and identity verification providers
   
 * cloud storage providers
   
 * Google, in connection with the use of Google Maps in Uber’s apps (see
   Google’s privacy policy for information on their collection and use of data)
   
 * social media companies, including Facebook and TikTok, in connection with
   Uber’s use of their tools in Uber’s apps and websites (see Facebook’s and
   TikTok’s privacy policies for information on their collection and use
   of data)
 * Marketing partners and marketing platform providers, including social media
   advertising services, advertising networks, third-party data providers, and
   other service providers to reach or better understand our users and measure
   advertising effectiveness
   
 * research partners, including those performing surveys or research projects in
   partnership with Uber or on Uber’s behalf
   
 * vendors that assist Uber to enhance the safety and security of Uber apps
   and services
   
 * consultants, lawyers, accountants, and other professional service providers
   
 * insurance and financing partners
   
 * airports
   
 * providers of bike and scooters that can be rented through Uber apps, such
   as Lime
   
 * restaurants, grocery stores and other merchants from whom order recipients
   place orders, as well as partners and/or their point of sale providers,
   including for order fulfillment, delivery, communications and marketing
   purposes  
   
 * third-party vehicle suppliers, including fleet and rental partners
   

7. For legal reasons or in the event of a dispute

Uber may share users’ personal data if we believe it’s required by applicable
law, regulation, operating license or agreement, legal process or governmental
request, or where the disclosure is otherwise appropriate due to safety or
similar concerns.

This includes sharing personal data with law enforcement officials, public
health officials, other government authorities, airports (if required by the
airport authorities as a condition of operating on airport property), or other
third parties as necessary to enforce our Terms of Service, user agreements, or
other policies; to protect Uber’s rights or property or the rights, safety, or
property of others; or in the event of a claim or dispute relating to the use of
our services. In the event of a dispute relating to use of another person’s
credit card, we may be required by law to share your personal data, including
trip or order information, with the owner of that credit card.

For more information, please see Uber’s Guidelines for Law Enforcement
Authorities - United States, Guidelines for Law Enforcement Authorities -
Outside the US, and Guidelines for Third Party Data Requests and Service of
Legal Documents.

This also includes sharing personal data with others in connection with, or
during negotiations of, any merger, sale of company assets, consolidation or
restructuring, financing, or acquisition of all or a portion of our business by
or into another company.

8. With consent

Uber may share a user’s personal data other than as described in this notice if
we notify the user and they consent to the sharing.




E. DATA RETENTION AND DELETION

Uber retains user data for as long as necessary for the purposes
described above.

Users may request deletion of their accounts at any time. Uber may retain user
data after a deletion request due to legal or regulatory requirements or for
reasons stated in this policy.

Uber retains user data for as long as necessary for the purposes described
above. This means that we retain different categories of data for different
periods of time depending on the type of data, the category of user to whom the
data relates, and the purposes for which we collected the data.

Users may request deletion of their account at any time through the Settings >
Privacy menus in the Uber app, or through Uber’s website (riders and order
recipients here; drivers and delivery persons here; guest checkout users here).

Following an account deletion request, Uber deletes the user’s account and data,
unless they must be retained due to legal or regulatory requirements, for
purposes of safety, security, and fraud prevention, or because of an issue
relating to the user’s account such as an outstanding credit or an unresolved
claim or dispute. Because we are subject to legal and regulatory requirements
relating to drivers and delivery persons, this generally means that we retain
their account and data for a minimum of 7 years after a deletion request. For
riders and order recipients, their data is generally deleted within 90 days of a
deletion request, except where retention is necessary for the above reasons.


IV. CHOICE AND TRANSPARENCY

Uber enables users to access and/or control data that Uber collects, including
through: 

 * privacy settings
 * device permissions
 * in-app ratings pages
 * marketing choices 

Uber also enables users to request access to or copies of their data, changes or
updates to their accounts, or deletion of their accounts, or that Uber restricts
its processing of user personal data.

A. Privacy settings

The Settings > Privacy menu in the Uber app allows riders and order recipients
to set or update their preferences regarding location data collection and
sharing, emergency data sharing, and notifications.

 * Location data collection (riders and order recipients)

Riders and order recipients can enable/disable Uber to collect location data
from their mobile devices through their device settings, which can be accessed
via the Settings > Privacy > Location menu.

 * Share Live Location (Riders)

Riders can enable/disable Uber to share their real-time location data from their
mobile devices with their drivers through their device settings, which can be
accessed via the Settings > Privacy > Location menu.

 * Emergency Data Sharing 

Riders may enable Uber to share real-time location data from their mobile
devices with emergency police, fire, and ambulance services. Such data may
include approximate location at the time the emergency call was placed; the
car’s make, model, color, and license plate information; the rider’s name and
phone number; pickup and dropoff locations; and the driver’s name.

Riders may enable/disable this feature via the Settings > Privacy > Location
menu, or the Safety Center.

Drivers and delivery persons can also enable/disable Emergency Data Sharing via
the App settings > Emergency Data Sharing menu, or the Safety Toolkit.

 * Notifications: account and trip updates

Uber provides users with trip status notifications and updates related to
activity on their account. These notifications are a necessary part of using the
Uber app and cannot be disabled. However, users may choose the method by which
they receive these notifications through the Settings > Privacy menu.

 * Notifications: discounts and news

Users may enable Uber to send push notifications about discounts and news from
Uber. Push notifications may be enabled or disabled through the Settings >
Privacy menus in the Uber app.

 * Communications from restaurants and merchants 

Users may opt-in to receive communications from certain restaurants while
placing an order in the Uber Eats app. Those who opt-in may choose to cease
receiving such communications through the Settings > Account > Data Sharing
menus in the Uber Eats app.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of
device data that apps cannot access without the device owner’s permission, and
these platforms have different methods for how that permission can be obtained.
Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from
1 to 5. An average of those ratings is associated with a user’s account and is
displayed to other users for whom they provide or receive services. For example,
rider ratings are available to drivers from whom they request transportation,
and driver ratings are available to their riders.

This 2-way system holds everyone accountable for their behavior. Accountability
helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the Uber app.

Drivers can see their average rating after tapping their profile photo in the
Uber Driver app.

Delivery persons may also be rated by order recipients, restaurants and
merchants. Click here for more information.

D. Marketing choices

Users may opt out of certain marketing communications (including ads) and use of
their data for marketing in the following ways:

 * Ad settings: These settings enable users to choose whether their data is
   shared with Uber’s advertising partners to deliver personalized ads, and/or
   to measure the effectiveness of such ads.
 * Marketing emails and messages: To opt out of receiving marketing emails from
   Uber, or for instructions on how to set your preferences regarding whether to
   receive marketing SMS or push notifications from Uber, click here. Users may
   also opt out of receiving emails and other messages from Uber by following
   the unsubscribe instructions in those messages. We may still send users who
   have opted out of non-promotional communications, such as receipts for rides
   or information about their account.
 * Cookies and related technologies: For information on how to opt out of
   personalized ads using cookies and related technologies, please see our
   Cookie Notice.
 * Uber Eats ads: Uber Eats users can opt out of certain personalized ads from
   Uber’s advertising partners here. Users who opt out may still see ads, but
   they will be less relevant.

E. User personal data requests 

Uber provides users with a variety of ways to learn about, control, and submit
questions and comments about Uber’s handling of their personal data.

 * Accessing data: Users can access data including their profile data and trip
   or order history through the Uber apps or via Uber’s website. Users can also
   use our Explore Your Data feature to view an online summary of information
   about their account, such as number of trips or orders, rating, rewards
   status, and number of days since they’ve been an Uber user. Users can also
   request access to their data here.
   
 * Receiving data: Users can request a copy of their personal data using our
   Download Your Data tool. For an overview of the data available through that
   tool, please click here. Users may also request a copy of their data here. 
   
 * Changing or updating data: Users can edit the name, phone number, email
   address, payment method, and photo associated with their account through the
   Settings menu in Uber’s apps or driver portal. Users may also request to
   update or correct their data here. 
   
 * Deleting data: Users may request deletion of their account at any time
   through the Settings > Privacy menus in the Uber app, or through Uber’s
   website (riders and order recipients here; drivers and delivery
   persons here).
 * Objections, restrictions, and complaints: Users may request that we stop
   using all or some of their personal data, or that we limit our use of their
   data. This includes objecting to our use of personal data that is based on
   Uber’s legitimate interests. Uber may continue to process data after such
   objection or request to the extent required or permitted by law.
   
   In addition, depending on their location, users may have the right to file a
   complaint relating to Uber’s handling of their personal data with the data
   protection authority in their country. For example, users in the European
   Union and South America may submit such requests to the data protection
   authorities in the country in which they live.

Users may submit the above requests here.


V. UPDATES TO THIS NOTICE

We may occasionally update this notice. 

We may occasionally update this notice. If we make significant changes, we will
notify users in advance of the changes through the Uber apps or through other
means, such as email. We encourage users to periodically review this notice for
the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to
the extent permitted by law.




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