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Exciting news: Totango and Catalyst have joined forces to help you drive
customer-led growth  

Product

Capabilities



WHY TOTANGO?

Unmatched scalability and time to value


SUCCESSBLOCS

Pre-built customer success programs with embedded best practices


OPEN PLATFORM AND INTEGRATIONS

Connected customer data streams for a 360-degree customer view


PORTFOLIO MANAGEMENT

Shared visibility into customer interaction for all stakeholders


CUSTOMER ENGAGEMENT

Automated and manual interactions to achieve customer outcomes


REPORTING

Insights into customer health and team performance


ARTIFICIAL INTELLIGENCE

Harness the power of people + AI

See platform overview


FEATURES



IN-APP EXPERIENCES


WORKFLOWS


MULTIDIMENSIONAL HEALTH SCORE


EMAIL CAMPAIGNS


360 CUSTOMER VIEW


CUSTOMER SEGMENTATION


OUTCOME SUCCESS PLANS & CUSTOMER PORTAL


DATA PRIVACY AND SECURITY

See all features


INTEGRATIONS




SALESFORCE




ZENDESK




HUBSPOT




SLACK




PENDO




MS OUTLOOK




GOOGLE CALENDAR

View all integrations


Solutions

Business outcomes



PREVENT CHURN


INCREASE REVENUE GROWTH


BOOST TEAM EFFICIENCY


ENHANCE DATA VISIBILITY


BUILD CUSTOMER LOYALTY


IMPROVE CUSTOMER HEALTH


Programs



MANAGE ONBOARDING PROJECTS


MANAGE CONTRACT RENEWALS


MONITOR CUSTOMER HEALTH


DRIVE PRODUCT ADOPTION


DETECT RISK

See all SuccessBLOC programs


Customer success software your business can't outgrow.

Request Demo

Resources

Learn Totango




LEARNING HUB
BROWSE OUR LIBRARY OF LEARNING RESOURCES




GLOSSARY


Learn Best Practices




WEBINARS AND EVENTS




CRO ROADSHOW




BLOG




GUIDES, EBOOKS, AND REPORTS




FARM DON'T HUNT BY GUY NIRPAZ




CUSTOMER SUCCESS: THE ULTIMATE GUIDE


Hear from Customers





CUSTOMER STORIES




USER REVIEWS

Pricing
LoginTake a TourRequest Demo


Announcement


JOIN THE REVENUE REVOLUTION THAT’S DRIVING CUSTOMER GROWTH



WE’RE THRILLED TO ANNOUNCE THAT TOTANGO AND CATALYST HAVE TEAMED UP TO DELIVER
THE MOST POWERFUL SOFTWARE TO HELP YOU DRIVE SUSTAINABLE REVENUE THROUGH YOUR
CUSTOMER BASE.

Request Demo



BUILT-IN BEST PRACTICES TO HELP YOU SCALE WITH THE CLICK OF A BUTTON


At the heart of Totango are SuccessBLOCs, prebuilt customer success program
templates embedded with industry best practices and expert knowledge.
SuccessBLOCs help you quickly get started and customize so you can achieve your
business goals—no matter where you are on your journey, how often your goals
change, or how your business grows over time.

Learn More



START WITH THE CUSTOMER SUCCESS SOFTWARE THAT SHAPES TO YOUR BUSINESS

We built Totango to be a flexible, scalable platform that gives you the freedom
to compose magic moments at each stage of your customer journey—and easily work
across your entire team.

Integrate data to get a 360° view of customer health


Create an integrated health model using all customer data sources across your
existing tech stack to determine risk, identify opportunities, and delegate
tasks across your team.

Learn More

Collaborate to manage your customer portfolio


Develop strategic account plans, manage day-to-day tasks, and create shared
visibility for stakeholders at scale—no matter how many customers you add to
your book of business.

Learn More

Engage with customers when and where it matters

Capitalize on critical moments with your customers by using integrated data to
trigger and automate communications via email, in-app, videos, and more for
every type of customer engagement model.

Learn More


INTEGRATE WITH ALL THE TOOLS YOU ALREADY USE

Totango customer success software seamlessly connects with all sources of
customer data, sitting at the center of the enterprise tech stack to deliver a
360-degree, multidimensional view of your customer health.


View All Integrations


TRUSTED BY THE WORLD’S FASTEST-GROWING BUSINESSES AND WELL-ESTABLISHED SOFTWARE
GIANTS

See All Customers

OUR LOGO RETENTION IMPROVED 8% YOY AND I REALLY BELIEVE IT'S BECAUSE OF THE WORK
THAT WE DID WITH TOTANGO.

Dione Hedgpeth
Chief Customer Officer

FROM DAY 1, I ALWAYS LOOKED AT TOTANGO AS AN INNOVATIVE PLATFORM.

Carlos Quezada
Head of Customer Success

TOTANGO MEANS GREATER CLIENT SATISFACTION, AS WELL AS TEAM MEMBER SATISFACTION.

Madhavi Bezwada
VP, Client Success

GREAT ROI, MAKES OUR LIVES SO MUCH EASIER.

James Elphick
Customer Success Program Manager

TOTANGO IS COMMITTED TO CHANGING THE LANDSCAPE IN THE CLIENT SUCCESS INDUSTRY BY
PROVIDING LEADING EDGE TECHNOLOGY THAT ALLOWS THEIR CLIENTS TO MAKE SOUND
BUSINESS DECISIONS BY ACTIONING DATA.

Paul Case
Vice President, Client Success





THE BIGGEST CUSTOMER SUCCESS TEAMS HAVE ACCELERATED BUSINESS OUTCOMES

With Totango, you can do more with less to improve the metrics that matter.

Request Demo


130%

Net revenue retention


50%

Productivity improvement


20%

Churn reduction


30PT

NPS increase


ENTERPRISE-GRADE PRIVACY AND SECURITY YOUR IT TEAM WILL LOVE

Rest assured that your customer data is safe and secure in Totango while you get
to work to reduce customer churn and increase net revenue retention.


SOC-2 CERTIFIED


GDPR COMPLIANT


SCIM & SSO SUPPORTED

Contact Sales

CUSTOMER SUCCESS SOFTWARE BUILT TO SCALE FROM SMALL BUSINESSES TO LARGE
ENTERPRISES

Highest ratings on G2 and TrustRadius


HIGHEST USER ADOPTION

Customer Journey Mapping
Summer 2023


MOST IMPLEMENTABLE

Customer Success Software
Summer 2023


LEADER

Customer Journey Mapping
Summer 2023


LEADER

Client Onboarding Software
Summer 2023


LEADER

Customer Success Software
Summer 2023


TOP RATED

Best Relationship
2023


TOP RATED

Customer Journey Analytics
2023


TOP RATED

Customer Journey Mapping
2023


HIGHEST USER ADOPTION

Customer Journey Mapping
Summer 2023


MOST IMPLEMENTABLE

Customer Success Software
Summer 2023


LEADER

Customer Journey Mapping
Summer 2023


LEADER

Client Onboarding Software
Summer 2023


LEADER

Customer Success Software
Summer 2023


TOP RATED

Best Relationship
2023


TOP RATED

Customer Journey Analytics
2023


TOP RATED

Customer Journey Mapping
2023


HIGHEST USER ADOPTION

Customer Journey Mapping
Summer 2023


MOST IMPLEMENTABLE

Customer Success Software
Summer 2023


LEADER

Customer Journey Mapping
Summer 2023


LEADER

Client Onboarding Software
Summer 2023


LEADER

Customer Success Software
Summer 2023


TOP RATED

Best Relationship
2023


TOP RATED

Customer Journey Analytics
2023


TOP RATED

Customer Journey Mapping
2023


HIGHEST USER ADOPTION

Customer Journey Mapping
Summer 2023


MOST IMPLEMENTABLE

Customer Success Software
Summer 2023


LEADER

Customer Journey Mapping
Summer 2023


LEADER

Client Onboarding Software
Summer 2023


LEADER

Customer Success Software
Summer 2023


TOP RATED

Best Relationship
2023


TOP RATED

Customer Journey Analytics
2023


TOP RATED

Customer Journey Mapping
2023



GENERATE MORE REVENUE THROUGH YOUR CUSTOMERS
WITH TOTANGO AND CATALYST
‍LEARN WHICH PLATFORM IS RIGHT FOR YOU.

Request Demo


COMPANY

 * About us
 * PartnersCareersEventsPress & news

PLATFORM

 * Overview
 * SuccessBLOCs
 * Open platform and integrationsPortfolio managementCustomer
   engagementReportingArtificial intelligence

RESOURCES

 * Customer Churn: The Ultimate Guide
 * Webinars
 * Learning Hub
 * BlogPodcastCustomer Success Glossary

QUESTIONS

 * Contact Sales
 * Support

© Totango 2023
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