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Home News Canada’s Credit Unions Proud to be Honoured with Six 2022 Ipsos
Financial Service Excellence Awards


CANADA’S CREDIT UNIONS PROUD TO BE HONOURED WITH SIX 2022 IPSOS FINANCIAL
SERVICE EXCELLENCE AWARDS

October 11, 2022
More CCUA News

For the 18th Consecutive Year, Credit Unions Are the Sole Winners of the
Customer Service Excellence Award   

Toronto, ON, Oct. 11, 2022 – Canada’s credit unions are once again the top pick
for customer service excellence at the 2022 Ipsos Financial Service Excellence
Awards. Canada’s credit unions have ranked first in this category for 18 years
in a row.  

“Customer service excellence is in the credit union DNA. Our members are our top
priority and that is reflected in the personalized service they receive to help
them achieve their financial goals,” Canadian Credit Union Association (CCUA)
President and CEO Jeff Guthrie says.  

“Canada’s Credit Unions are beyond proud to receive the Customer Service
Excellence Award for 2022 for the 18th year in a row and to have increased our
wins from last year with the addition of the Financial Planning and Advice
award. This achievement demonstrates credit unions’ commitment to putting people
first in all they do.”  

Canada’s credit unions won six Ipsos awards this year, an increase from the five
awards they were presented last year. Newly among them was the award for best
Financial Planning and Advice, a testament to credit unions’ relationships with
their members and commitment to supporting their financial well-being.  

The full list of categories in which Canada’s Credit Unions were winners
includes:  

 * Customer Service Excellence (solo win)  
 * Values My Business (solo win)  
 * Financial Planning and Advice (new win)  
 * Branch Service Excellence (solo win)  
 * Online Banking Excellence  
 * Live Agent Telephone Banking Excellence  

  

About the Ipsos Financial Service Excellence Awards  

Introduced in 1987, the Customer Service Index (CSI) survey generates the
winners of the annual Financial Service Excellence Awards (formerly Best Banking
Awards). This year’s awards were based on the combined results of 47,940
completed surveys for the 2022 CSI program year ending September 2022 and are
based on a demographically and regionally representative sample of Canadians.
The awards are presented across 11 categories.  

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