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Help Contact Us
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Get Appwindows desktop
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SAVE. PROTECT.
SHARE. ANYWHERE.

Share files easily, any time. Effortless, automatic and continuous backup.
Guaranteed data security. All your devices on one account. Never lose content
again!

R59 PER MONTH FOR 20GB ON MULTIPLE DEVICES.


FEATURES



MONITORING

 * Rest assured that you have the ability to schedule your backups and remotely
   manage them at any time of day.
 * Set up an email backup report from the desktop app to notify you every time
   your backup is completed.

STORAGE

 * You get 20GB of storage on your account.
 * You can store any file type from documents to photos, music to videos, etc.
 * Mobile protection includes the back up of photos, contacts, apps, music and
   more.
 * You can also back up an unlimited number of devices using just one account.

FILE SHARING

 * Share your files with anyone, by simply using their email address.
 * Never have a large attachment bounce again, simply share your files, photos
   or videos with your friends and colleagues.

VERSIONING

 * Every past backup version of every file is saved forever.
 * Access previous backed up versions simply and easily by clicking on ‘Restore’
   on the desktop app.
 * If you delete a file from your computer, the backup copy and all of its past
   versions will remain in the cloud.
 * Should a backup be interrupted, it will pick-up right where it left off once
   the device is back online.
 * The backup apps use lossless compression during transfer, compressing the
   files to minimise bandwidth usage without any data quality loss.

CROSS PLATFORM

 * Backup services include mobile apps (Android and iOS), a desktop app (Windows
   and Mac), and a web portal.
 * Cross platform means you can access your information from any web-enabled
   device, across different operating systems, with just one account.
 * Backup all data on your USB, FireWire, Thunderbolt and other external storage
   devices. Even backup network-attached volumes from any PC, Mac or Linux
   machine.

SECURITY

 * Your data is completely safe and secure with CloudGuard. We encrypt your data
   using UltraSafe 256-bit AES before transferring it to the cloud.
 * All data is transferred to and from the cloud via a Secure Sockets Layer
   (SSL) connection, then saved to our secure server which is locally hosted.
 * Each CloudGuard user’s files are secured with a unique UltraSafe encryption
   key, so your data is individually secured.
 * We stay up-to-date and use the same encryption technologies employed by
   banking and military applications.

MONITORING

 * Rest assured that you have the ability to schedule your backups and remotely
   manage them at any time of day.
 * Set up an email backup report from the desktop app to notify you every time
   your backup is completed.

STORAGE

 * You get 20GB of storage on your account.
 * You can store any file type from documents to photos, music to videos, etc.
 * Mobile protection includes the back up of photos, contacts, apps, music and
   more.
 * You can also back up an unlimited number of devices using just one account.

FILE SHARING

 * Share your files with anyone, by simply using their email address.
 * Never have a large attachment bounce again, simply share your files, photos
   or videos with your friends and colleagues.

VERSIONING

 * Every past backup version of every file is saved forever.
 * Access previous backed up versions simply and easily by clicking on ‘Restore’
   on the desktop app.
 * If you delete a file from your computer, the backup copy and all of its past
   versions will remain in the cloud.
 * Should a backup be interrupted, it will pick-up right where it left off once
   the device is back online.
 * The backup apps use lossless compression during transfer, compressing the
   files to minimise bandwidth usage without any data quality loss.

CROSS PLATFORM

 * Backup services include mobile apps (Android and iOS), a desktop app (Windows
   and Mac), and a web portal.
 * Cross platform means you can access your information from any web-enabled
   device, across different operating systems, with just one account.
 * Backup all data on your USB, FireWire, Thunderbolt and other external storage
   devices. Even backup network-attached volumes from any PC, Mac or Linux
   machine.

SECURITY

 * Your data is completely safe and secure with CloudGuard. We encrypt your data
   using UltraSafe 256-bit AES before transferring it to the cloud.
 * All data is transferred to and from the cloud via a Secure Sockets Layer
   (SSL) connection, then saved to our secure server which is locally hosted.
 * Each CloudGuard user’s files are secured with a unique UltraSafe encryption
   key, so your data is individually secured.
 * We stay up-to-date and use the same encryption technologies employed by
   banking and military applications.


GET THE APP




FAQS


How do I know that my data is safe?

Safe from Loss: Your data is backed up to CloudGuard data centers that are
themselves backed up. CloudGuard utilizes top-notch facilities, all Tier III &
IV rated, and monitors with our own, in-house, NOCs 24/7/365. All Datacenters
require biometric logins for access and only our Technical Executives have
access to the Datacenters.

Safe from hacking: CloudGuard utilizes a three layered encryption process to
protect your data. Unlike most providers, we use encryption at every part of the
backup procedure: First your data is encrypted at 256-bit AES encryption Then it
is transferred over a 128-bit SSL Lastly, the data is stored at 256-bit AES at
the Datacenter.

Are backups scheduled?

Yes. The automatic schedule can be setup to run hourly, daily, weekly or monthly
– we recommend at least a daily backup. Set a daily backup window to limit what
times of day CloudGuard transfers data. Choose whether or not to receive email
reports on backup activity. CloudGuard runs quietly and automatically in the
background on PC, Mac and Android. (iOS backups are performed manually).

Why is my first backup taking so long to complete?

The initial backup will always take the longest as the data has never been
backed up before. Subsequent backups will only upload changes you make on your
files, so it will run much quicker. Other factors may include the speed of your
internet upload, the amount of data that you selected for backup, and your
computer’s processing speed.

Will it slow down my PC?

No. CloudGuard uses minimal system resources. CloudGuard is smart. It can handle
spotty or slow Internet connections, power outages or precocious children.
Whether in the middle of your initial backup or in the middle of 20GB video
file, CloudGuard will pick-up right where it left off. The backup apps use
lossless compression during transfer in order to minimize bandwidth usage while
posing zero risk of damage to files.

What is the backup gets interrupted?

CloudGuard can backup files that are being opened and worked on without
interrupting you. This applies to most common file types such as Microsoft
Office documents. The backup apps use lossless compression during transfer in
order to minimize bandwidth usage while posing zero risk of damage to files.

What happens to my data after I cancel my account?

After your account is cancelled with CloudGuard, your data will be on our
servers, if you choose to reactivate your account for a period of 14 days after
which all your data will be completely purged.

What if I have a slow internet connection?

CloudGuard is smart. It can handle spotty or slow Internet connections, power
outages or precocious children. Whether in the middle of your initial backup or
in the middle of 20GB video file, CloudGuard will pick-up right where it left
off. The backup apps use lossless compression during transfer in order to
minimize bandwidth usage while posing zero risk of damage to files.

What folders should I backup?

Any file type, no limits. There are some default “exclusions” in CloudGuard that
will skip cache data, application files and other system files that aren’t
necessary for backup. These exclusions can be easily modified if needed! Any
size file, no limits. (Note, CloudGuard can work through network interruptions
so don’t worry if you have power outage in middle of backing up a big file, the
software will pick up from where it left off, cool huh?) Any number of files, no
limits. Backup a billion files or just one – whatever you need. CloudGuard can
backup files that are being opened and worked on without interrupting you. This
applies to most common file types such as Microsoft Office documents.

What is an incremental backup?

An incremental backup a security copy which contains only those files which have
been altered since the last full backup. The purpose of an incremental backup is
to preserve and protect data by creating copies that are based on the
differences in those data. This thus minimizes the amount of time needed to
perform the backup. With incremental backups, successive copies of the data
contain only that portion which has changed since the preceding backup copy was
made. Q: Can you backup open files? Yes, our system provides full backup for
open files. Note that there are some files however that still should not be
backed up directly even though CloudGuard does support open files backup. Some
examples of open files that cannot be directly backed up by CloudGuard Online
Backup are SQL, Exchange, SAGE, Intuit, QuickBooks & Quicken and MYOB.

Can I use both online and local backups?

Yes you can, but do not schedule them to run at the same time because if there
are files that need to be backed up by both applications, then the backup may
crash.

Why does this help me with very large email attachments?

If you need to send a large file to someone but his or her email will not allow
large attachments, use the file-sharing feature of the Web Client. Mark it as
’Sharable’ and email the recipient a link to the file. They simply click the
link to download the attachment. Expect CloudGuard to continue to be a major
player in the online backup market for years to come.

Will the backup work through my firewall?

Yes. If your corporate proxy server prevents you from accessing your backup
please contact your corporate IT Administrator.

Do versions take up a lot of storage space?

No. CloudGuard uses Incremental Backups. Initially, the backup will copy each
and every one of the files and folders you specify. After that, any subsequent
backups will only backup items that have been changed since the last backup.

What operating systems are supported?

Apps & Software

 * Windows XP, Vista, 7,8 and 8.1 (32/64-bit) [20 MB]
 * Windows Server 2003, 2008 and Small Business Server [20 MB]
 * Mac OS X 10.6 and up [2 MB]
 * Android 2.2 and up [2 MB]
 * iOS 6.0 and up [2 MB]
 * Linux volumes supported by network-mapping to a PC or Mac. SAFETY BOX for
   Windows includes "Add Network Location" option.

What if I have a virus and from backup an infected device?

The application is sending a copy of your files to our cloud. So if they are
infected, so will the files in the cloud. However, we encrypt and compress all
files, so if one files is infected, it won't infect the rest of your files that
are stored on our backup servers. We suggest running anti-virus scan before the
online backup runs.

I just got a new computer, how do I remove my old computer from the online
backup?

In order to remove a device/machine from your CloudGuard Back up account we will
first want to install the application onto your new machine. Please see the link
below for our latest downloads. Once the application is installed open it up and
click on Menu from the top left hand corner then choose Classic View. This will
load all your online data in a windows explorer like view. Your computers will
be listed by name. Select the desired machine and from here you can right click
on the file or folder or entire device and select Delete from the menu. You will
also have the option to recover from this menu before deleting from the old
backed up data. NOTE: DATA DELETED FROM THE SERVER CAN NO LONGER BE RECOVERED SO
BE SURE YOU NO LONGER NEED THIS DATA PRIOR TO DELETING IT.

Detailed FAQs


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CONTACT US



+27 861 084 088

support@cloudguard.co.za

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support@cloudguard.co.za
+27 861 084 088


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