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ETC SUPPORT CENTER

Menu
 * Products
   * ALiEn2
   * Cyclops
   * Sasquatch
   * Vision
   * Solar Enclosure
   * Legacy Products
 * Repairs
 * Training
 * FAQ
 * ETCorp.ca
 * Contact


HOW CAN WE HELP?

Search For Search


POPULAR HELP TOPICS


 * MAINTENANCE
   
   Articles related to maintenance of ETC products.
    * How do I charge the ALiEn2 plunger lift controller battery?
    * What is considered a low battery?
    * What if my battery has no voltage?
    * What battery can I use in the ALiEn2 plunger lift controller?
    * What do I do if my solenoid does not seal?


 * TROUBLESHOOTING
   
   Having trouble? Check out these articles to find resolutions to the most
   common issues.
    * What is considered a low battery?
    * What if my battery has no voltage?
    * What battery can I use in the ALiEn2 plunger lift controller?
    * What do I do if my solenoid does not seal?
    * Can I replace the fuse in an ALiEn2/ALiEn2 Expert battery?


 * OPERATION
   
   Get help operating an ETC product correctly and efficiently.
    * Is there a software simulator for the ALiEn2/ALiEn2 Expert?
    * Why does my Cyclops keep fast tripping?
    * How do I use load factor with the ALiEN2 Expert to open the well?
    * What is Geomagnetic Sensing?
    * How can I configure the ALiEn2 Expert to operate a Gas Assisted Plunger
      Lift (GAPL) well?


 * INSTALLATION
   
   Installation instructions and tips to get up and running as quickly as
   possible.
    * How do I use the ALiEn2/ALiEn2 Expert to switch an electric valve or
      signal an alarm?
    * Why is the solenoid mounted on the outside of the ALiEn2/ALiEn2 Expert
      controller?
    * Can I use a common supply for two (2) solenoids?
    * Can I use a common supply for three (3) solenoids?
    * Is there a software simulator for the ALiEn2/ALiEn2 Expert?


 * INTEGRATION
   
   Integrating ETC products with other systems.
    * How do I use the ALiEn2/ALiEn2 Expert to switch an electric valve or
      signal an alarm?
    * How do I use the controller simulator to test Modbus?
    * How do I use Vision to interact with the ALiEn2/ALiEn2 Expert or Sasquatch
      using Modbus?
    * How do I enable and configure Modbus on the ALiEn2/ALiEn2 Expert?
    * How do I connect to an ETC controller or sensor in Vision?


 * PRODUCTS
   
   A collection of product articles to get you up and running quickly or find
   help on a product related issue or feature.


 * FEATURES
   
   Articles related to features of ETC products.


 * ACCESSORIES
   
   Accessories for use with ETC controllers and sensors.


 * REPLACEMENT PARTS
   
   Replacement Parts for ETC products.


 * TOOLS
   
   Tools to troubleshoot, maintain, and interact with ETC products.

Submit a Support Ticket
Can’t find what you’re looking for? We’re here to help!
Submit a Ticket


POPULAR ARTICLES

 * How do I use the ALiEn2/ALiEn2 Expert to switch an electric valve or signal
   an alarm?
 * What is Geomagnetic Sensing?
 * How do I connect to an ETC controller or sensor in Vision?
 * What SCADA systems support the ALiEn2?
 * How does close casing pressure rate drop in the ALiEn2 Expert work?
 * How do I see what the Cyclops/Sasquatch sees in real time using Vision?
 * What battery can I use in the ALiEn2 plunger lift controller?
 * How do I charge the ALiEn2 plunger lift controller battery?
 * How do I use Vision to interact with the ALiEn2/ALiEn2 Expert or Sasquatch
   using Modbus?
 * How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?


ARTICLES BY TOPIC

 * Maintenance (28)
 * Troubleshooting (35)
 * Operation (11)
 * Installation (37)
 * Integration (15)
 * Products (61)
   * ALiEn2 Controller (37)
   * Solar Enclosure (1)
   * Cyclops IS/ExP (20)
   * Sasquatch (19)
 * Features (33)
   * Sales Valve (1)
   * Certification (5)
   * Solar Charger (2)
   * Valve B (2)
   * Modbus (10)
   * Pressure Optimization (5)
   * Velocity/Time Optimization (2)
   * Plunger Arrival Sensor (6)
   * Alarms (2)
   * Auto Catch (1)
   * Historical Logs (2)
   * Geomagnetic Sensing (4)
 * Accessories (12)
   * Battery Charger (3)
   * Pressure Input Splitter (2)
   * Pressure Transducers (4)
   * Wiring Kits (1)
   * Link (4)
 * Replacement Parts (16)
   * Solar Panel (1)
   * Batteries (6)
   * Solenoids (5)
   * Brackets (1)
   * Faceplates (3)
 * Tools (13)
   * Simulator (4)
   * Vision (10)


SUBMIT A SUPPORT TICKET

Can’t find what you’re looking for? We’re here to help!
Submit a Ticket
© Copyright 2020 Extreme Telematics Corp. Site by Injehnuity Strategic
Marketing.
 * Products
 * Repairs
 * Training
 * FAQ
 * ETCorp.ca
 * Contact