insider.razer.com Open in urlscan Pro
108.139.29.51  Public Scan

Form analysis
3 forms found in the DOM

<form>
  <div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
      <div class="algolia-search-container" aria-expanded="false" aria-owns="downshift-2-menu" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-1-label">
        <div class="algolia-search-container--empty-input">
          <div class="search-box"><input aria-label="Search" type="search" placeholder="Search" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
              data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" aria-labelledby="downshift-1-label" id="downshift-1-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg
                aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
                <path
                  d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
                  fill="currentColor"></path>
              </svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
                <path
                  d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
                  fill="currentColor"></path>
              </svg></button></div>
        </div>
      </div>
    </span></div>
</form>

GET /search/index

<form method="get" action="/search/index">
  <div>
    <div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
        <div class="algolia-search-container" aria-expanded="false" aria-owns="downshift-2-menu" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-0-label">
          <div class="algolia-search-container--empty-input">
            <div class="search-box"><input aria-label="Search" type="search" placeholder="Search" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
                data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" aria-labelledby="downshift-0-label" id="downshift-0-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg
                  aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
                  <path
                    d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
                    fill="currentColor"></path>
                </svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
                  <path
                    d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
                    fill="currentColor"></path>
                </svg></button></div>
          </div>
        </div>
      </span></div>
  </div>
</form>

Name: forgotPassword — POST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__2011346386" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> POST <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="J4oCBxezQsXl1w6DZEtafUIuYdfyQ8xN1JqlA3S9_W4">
</form>

Text Content

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 * Recently active
 * Help others

techCoralPinkCITRINE877Insider Mini
asked in Razer Support
Warranty period of the laptop


Hi, where can I check the warranty period for the Razer Blade 18 laptop? The
laptop was purchased in Poland in the x-kom store. The information on the
website shows that the product is covered by a 24-month manufacturer's warranty,
i.e. Razer. I would like to verify whether Razer actually offers a 24-month
warranty for this product.

00

4 minutes ago
C
classicMiddleBlue300Insider Mini
asked in Mice and Surfaces
Razer DeathAdder V3 Pro scroll wheel issues


My Razer DeatherAdder scroll wheel does not consistently work when scrolling up
or down. When scrolling it bounces around and may go down when scrolling up and
vice versa. It has been doing this for awhile and I have been dealing with it,
but thought I would reach out to see if there was a fix. I performed all the
tests, firmware, testing on another computer, using compressed air, etc… My
device should still be under warranty and I do have a video available showcasing
the issue (which I am sure Razer is aware of already..) Thanks!

14

33 minutes ago
M
ManuelCarliProInsider Mini
asked in Razer Support
7.1 surround actıvatıon code ı need


Merhaba blackshark v 2 kulaklığım var razer hesabımda kayıtlarda gözüküyor fakat
actıvatıon koduna erişemiyorum bana böyle bir mail gelmedi yardımcı olur
musunuz. Sadece kayıt olduğum için mail geldi.

00
M
39 minutes ago
A
alfieluiInsider Mini
asked in Razer Support
Plugged in, Not Charging


Hi there, The problem I'm having right now is that the computer won't charge.
However, the LED indicator on the power supply is on. In other words, when the
battery runs out, I can no longer turn on the computer and use it. It is because
when I connect the power supply to the computer, there is no response at all. I
heard someone said maybe the software(Windows 11) problems ! I have tried to
delete and reinstall the batteries driver from the windows 11 system device, but
it still can't solve the problem. What should I do? Attached is my laptop
information. Microsoft Windows 11 Home version(10.0.22621 Build 22621) Razer
Blade 15 Advanced Model (Mid 2021)-RZ09-0409 Many Thanks

463

42 minutes ago
Zibo0336Insider Mini
posted in Razer Support
I haven’t received the replacement of the $100 razer gold card

I haven’t received the replacement of the $100 razer gold card

10

54 minutes ago
S
SkyLex58246Insider Mini
asked in Razer Support
I want to return a headset


I bought a nari ultimate headset and it came defective and I would like to
return it

00
S
1 hour ago
G
Gungnir_VLInsider Mini
asked in Razer Support
Razer tartarus chroma rz07-01510100


Hi erveryone, I recently reconnected my Razer tartarus chroma to my PC, but I
can’t find it in the devices tab.. When I try to open studio it says no
connected devices. Keypad works perfact. All LED’s and button work, just not
able to change the colors

00
G
1 hour ago
A
AstatixInsider Mini
asked in Audio
Razer v2 pro hinge BROKEN! Any solutions?


I’ve had my Razer black shark v2 pro headset about 10 months ago now and today
the right hinge just broke while I was getting it off my head, It has never been
damaged or dropped it or anything and I allways treated this headset with extra
care because of how much i adored them. Is there a fix for this or a way to buy
another hinge to put on? I’ve noticed a few people with similar issues but found
no resolutions to it or a response from razer.

00
A
2 hours ago
JeffBos1979
posted in Razer Support
Change new handphone number

My old handphone number lost and I can't remember the number. Very long I never
login to razer account and I have number handphone number to update. Because
still in old number I can't use my account. Help me to change my new number
01126202079. Many Thanks

00

2 hours ago
L
Levian.71Insider Mini
asked in Razer Support
Mouse clicks don't work after sleep mode.


My Razer Basilisk X hyperspeed isn't registering clicks after sleep mode, and
it's affecting other perfectly working mice when they're plugged in. I have to
unplug and replug my Razer Basilisk X hyperspeed dongle for it to work. The
firmware is up to date, the battery is brand new, and I tried different USB
ports.Any help would be appreciated.

04

2 hours ago
SHOW MORE
techCoralPinkCITRINE877Insider Mini
asked in Razer Support
Warranty period of the laptop


Hi, where can I check the warranty period for the Razer Blade 18 laptop? The
laptop was purchased in Poland in the x-kom store. The information on the
website shows that the product is covered by a 24-month manufacturer's warranty,
i.e. Razer. I would like to verify whether Razer actually offers a 24-month
warranty for this product.

00

4 minutes ago
C
classicMiddleBlue300Insider Mini
asked in Mice and Surfaces
Razer DeathAdder V3 Pro scroll wheel issues


My Razer DeatherAdder scroll wheel does not consistently work when scrolling up
or down. When scrolling it bounces around and may go down when scrolling up and
vice versa. It has been doing this for awhile and I have been dealing with it,
but thought I would reach out to see if there was a fix. I performed all the
tests, firmware, testing on another computer, using compressed air, etc… My
device should still be under warranty and I do have a video available showcasing
the issue (which I am sure Razer is aware of already..) Thanks!

14

33 minutes ago
M
ManuelCarliProInsider Mini
asked in Razer Support
7.1 surround actıvatıon code ı need


Merhaba blackshark v 2 kulaklığım var razer hesabımda kayıtlarda gözüküyor fakat
actıvatıon koduna erişemiyorum bana böyle bir mail gelmedi yardımcı olur
musunuz. Sadece kayıt olduğum için mail geldi.

00
M
39 minutes ago
S
SkyLex58246Insider Mini
asked in Razer Support
I want to return a headset


I bought a nari ultimate headset and it came defective and I would like to
return it

00
S
1 hour ago
G
Gungnir_VLInsider Mini
asked in Razer Support
Razer tartarus chroma rz07-01510100


Hi erveryone, I recently reconnected my Razer tartarus chroma to my PC, but I
can’t find it in the devices tab.. When I try to open studio it says no
connected devices. Keypad works perfact. All LED’s and button work, just not
able to change the colors

00
G
1 hour ago
A
AstatixInsider Mini
asked in Audio
Razer v2 pro hinge BROKEN! Any solutions?


I’ve had my Razer black shark v2 pro headset about 10 months ago now and today
the right hinge just broke while I was getting it off my head, It has never been
damaged or dropped it or anything and I allways treated this headset with extra
care because of how much i adored them. Is there a fix for this or a way to buy
another hinge to put on? I’ve noticed a few people with similar issues but found
no resolutions to it or a response from razer.

00
A
2 hours ago
L
Levian.71Insider Mini
asked in Razer Support
Mouse clicks don't work after sleep mode.


My Razer Basilisk X hyperspeed isn't registering clicks after sleep mode, and
it's affecting other perfectly working mice when they're plugged in. I have to
unplug and replug my Razer Basilisk X hyperspeed dongle for it to work. The
firmware is up to date, the battery is brand new, and I tried different USB
ports.Any help would be appreciated.

04

2 hours ago
I
IOLITEventureKeppel688Insider Mini
asked in Razer Support
How do I get a RMA Number?


I bought a Razer Naga V2 a while back from the online Razer store. It is not
working. Still under warranty. How do I get a RMA number so I can return it?
Your website says the below but there no link on the
support.razer.com/contact-us/ to get the RMA number. Frustrating to say the
least. Please help! thanks If you are unable to return the Product to the Razer
reseller for whatever reason, or if you have purchased the Product directly from
Razer at www.razer.com, then please follow the steps below: Go to
support.razer.com/contact-us/ to obtain a Return Merchandise Authorization
Number ("RMA Number") and Razer support address. Note the RMA Number in a
visible place on the outside of the package. Enclose a Valid Proof of Purchase
and the reason for the return inside the package. Please visit
www.razer.com/warranty for examples of a Valid Proof of Purchase. Send the
Product with RMA Number and Valid Proof of Purchase to the Razer support address
provided by Razer customer support.

01

2 hours ago
K
KreeboardInsider Mini
asked in General Discussion
How to control Firefly v2 Pro brightness using "Command Dial" knob on Blackwidow
v4 Pro ?


Devices: Firefly v2 Pro Blackwidow v4 Pro I can configure the command dial knob
on the keyboard to change the keyboard brightness. How can you use the knob to
change the brightness on the Mousepad, or alternately change brightness on both
Keyboard and the Mousepad ? Synapse see both devices, and the RGB syncs between
them. There has to be a way to change brightness on both ? Thank you.

01

3 hours ago
0
079538Insider Mini
asked in Razer Support
I just bought a Blackshark V2 X, but it says it’s already registered, so I can't
access the 7.1 surround sound feature. Can anyone help, please?"


I bought it online

10
0
3 hours ago
SHOW MORE



BADGES

 * Razer.Aerohas earned the badge Enlightened
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SOLVED THREADS

 * RAZER KEYBOARD (BLACKWIDOW V3 MINI HYPERSPEED) TOP KEY ROW (NUMBERS, ESC,
   DELETE, ETC) STOPPED WORKING
   
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 * CUSTOM , DRAWN, RAZOR, NAME, AND LOGO
   
   1 Reply

 * ASROCK Z690 RAZER EDITION NOT PRESENT ANYMORE IN SYNAPSE 3
   
   9 Replies

 * SNAP TAP MODE NOLONGER WORKS IN CS2
   
   2 Replies

 * RAZER DEATH ADDER V
   
   4 Replies


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