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Submission: On August 29 via api from US — Scanned from DE
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SIGNING
Find answers to your eSignature signing questions.
* 1,039 Topics
* 2,954 Replies
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1039 Topics
Recently Active
Most Replies Most views Newest First
M
mdoneaNewcomer
asked in Signing
Completed form still shows unsigned in my dashboard
Hello, I received a form to sign via email, to an email address that also has a
DocuSign account attached. I signed the form directly, however, before logging
in. I then logged in and noticed that the form is still in my dashboard/Inbox
and shows that I have to sign it - the “Sign” button is active. If I click
through, either the title or the Sign button, I see that the form is signed -
and has since been completed by the sender, even. The sender has told me it
looks completed from their end. But for me, it still shows in my Inbox as “Need
to sign.” How do I fix this?
01
C
1 hour ago
B
busyNewcomer
asked in Signing
Adding Fields Disabled in My Account
I have a personal account where I want to send a document to be signed. I need
to add fields, but it’s giving me this error message: The account administrator
has disabled adding fields. I don’t ever recall being a part of any group. I
checked my settings and I have admin privileges, but there are some settings I
can’t edit. However, I can’t see anything in the settings that is preventing me
from adding fields to a document I want to use. In contrast, I had my friend
create an account, and they were able to do everything normally. What am I doing
wrong here?
00
B
1 hour ago
C
clareNewcomer
asked in Signing
Envelops disappear on receiver's end within 45 mins
Hi, My DocuSign has been having problems - seems like whenever I send over
documents, the files would disappear within 45 mins or 1 hour. What could be
causing this issue and how can we fix it? Best, Clare
05
C
2 hours ago
K
krm65lpNewcomer
asked in Signing
signature confirmation has signers name printed underneath signature
I notice on some signatures when they return from other docusign users that the
signers name is also printed below the signature. How do I implement this
feature as it makes very clear who signed.
02
C
2 hours ago
C
CHTorontoNewcomer
asked in Signing
DocuSign Frame numbers - are they randomly generated?
When using the DocuSign frame on documents, are the number below the signature
randomly assigned? For example, if I sign numerous documents - will the numbers
below my name at the bottom of the frame always be the same? Or do they change
from document to document? Please see below (the identifying signature has been
removed)
01
2 hours ago
C
ChristineAZNewcomer
asked in Signing
How do I view my signed documents?
I’m logged in, am constantly prompted to buy something. I thought I could REVIEW
ALL Docusign DOCUMENTS I signed here. It says “30 Days Left” -- am I going to be
charged for trying to view docs signed? WHY is EVERYTHING so hard? I can’t even
determine what category to use.
02
C
4 hours ago
A
Amy BoehmckeNewcomer
asked in Signing
Signing Document Before Sending
Is there a way to sign a document before sending to other recipient(s) for
signature? I most frequently use DocuSign through the Procore integration, and
follow these steps: Create the envelope and set the signing order with myself
first. Click Send. Re-access the envelope via Procore or the email to sign.
After I sign, an email is sent saying that I have corrected the document. At
this point, the second signed can no longer access the document to sign. Has
anyone figured out a solution to this issue? Many thanks in advance!!!
00
A
8 hours ago
Cord WiljesNewcomer
asked in Signing
Is it possible to test QES in the free 30-day-trial period?
Is it possible to test QES in the 30-day-trial period? If I follow “Send with
QES”
https://support.docusign.com/s/document-item?bundleId=xcm1643837555908&topicId=wjg1635415874371.html&_LANG=enus,
th Option “Add identity verification ” is not offered in “”CUSTOMIZE”.
01
9 hours ago
S
SamishNewcomer
asked in Signing
Reminders received earlier than expected
I had sent document for signing on 26th Aug 7:00pm and received the
auto-reminder mail in 17 hours the next day i.e on 27th Aug. This conclude that
the reminders are not sent exactly after 24 hours?
06
9 hours ago
M
MCRLNewcomer
asked in Signing
How to assign a witness on docusign contract
I have been sent a contract to sign by a publisher and it needs to be witnessed.
Everyone else who needs to sign the document has signed it so I don’t want to
mess it up by doing the wrong thing. I have signed it myself and now it is
asking me to “assign a witness signature”. But there are no instructions how to
do it and when I click on that field it looks like I am going to sign it again
myself, instead of my witness. Could someone please explain the correct
procedure? Thank you.
00
M
13 hours ago
B
BkayaNewcomer
asked in Signing
Can't reach eu.docusign. net
The last person to sign the document receives “Can’t reach this page
eu.docusign.net. took too long to respond” Therefore, he cannot sign the
document. Before him there were four other people to sign and/or reviews the
document with no issues. How can I resolve this issue? Your prompt response will
be much appreciated. Thanks, and regards
02
B
1 day ago
A
Ava B. BenjimenNewcomer
asked in Signing
I signed my document and sent it in however I failed to complete filling in some
spaces I pulled up a copy of the document how can I complete the questions and
re-send it?
I signed my w-9 form and sent it to the company however the company tells me I
need to fill in more questions. How can I do this on the form I signed without
asking the company to send me a new form. I retrieved the w-9 that I signed but
I just need to complete filling it out? I need help to know how I can do this
01
C
1 day ago
A
Angelique WilsonNewcomer
asked in Signing
how can I verify a docusign email is legit or scam
I got a docusign email and not sure if it is safe
04
I
1 day ago
M
maggie.gallottiNewcomer
asked in Signing
Options for two signatures, only one required.
hi, For a new form, I have two signatures required, but only one is needed, not
both. I first thought I could use a shared email account and each person would
be able to adopt a new signature before signing. The other option is to make the
signatures optional, bu I also thought I could possibly use a rule to figure out
if a user had signed or not. We don’t want to use the Signing Groups option
because we’re short on seats and we’d have to add more people to the group who
are not already users. What are the best other options? thanks
02
N
1 day ago
V
VConsultNewcomer
asked in Signing
Signer can't sign - used to have a Docusign License
I sent a document for signature to someone that used to have a paid Docusign
license account. When they try to sign, it tells them they no longer have access
to Docusign Prod. It seems like Docusign remembers they had a licensed account
before but it’s not active so it won’t let them sign. How do you fix this so
they can sign as if they didn’t have a Docusign account?
03
N
1 day ago
C
CoachOchoa78Newcomer
asked in Signing
Need help with signing access
I was attempting to sign a document AP24067030542-Medina-Recon 08.01 I did not
receive the code and got a message to contact support.
02
N
1 day ago
N
NjonasNewcomer
asked in Signing
I can' scroll down
I am trying to find a file that was sign about 8 ago and I can’ scroll down past
what is currently on the page. I am using Chrome and a Macbook Pro
02
M
1 day ago
V
VK15Newcomer
asked in Signing
How to prove forged and scanned Docusign documents
Hi, I recently received scanned copies of DocuSign documents that I neither
received any prior information about via email nor signed. The documents display
an Envelope ID at the top and Certificate ID at the signature, but there are no
timestamps or email addresses of any parties on the signed page. When I logged
into DocuSign to retrieve information using the Envelope ID, I received an error
message stating that the information could not be provided. The sender claims
they only have a scanned copy and lost everything and cannot provide a
certificate of completion. How can I prove this document is forged in a court of
law? Envelop id : D3FF57D7-A7E1-40D1-A2A2-2610FE8588A3
05
C
1 day ago
J
jay6348Newcomer
asked in Signing
I don't want to sign
I signed in person. How do I tell docusign that so I stop getting the annoying
requests
05
M
1 day ago
A
Alexis BarberNewcomer
asked in Signing
Signature Settings
How can I change the settings for signatures under my companies current
settings? Is there a way to get more admin access?
03
1 day ago
F
fowlerjohnNewcomer
asked in Signing
trouble signing document
Hi I've been sent several documents to sign recently and I dont recognize any of
the questions, I answer correctly that none apply and then I'm unable to sign.
This is a recent development.
01
1 day ago
E
EmWill612Newcomer
asked in Signing
How to Remove Envelope from "Waiting for Others" After One Party Signed Outside
of DocuSign
I sent an envelope that required signatures from several parties. All but one
party signed through DocuSign. One party signed outside of DocuSign, and we've
already received the signed document. However, the envelope is still showing as
"waiting for others" for that party. What's the best way to get the envelope out
of the "waiting for others" status, since we already have the signature? Is
there a way to mark that recipient as complete or finalize the envelope without
their DocuSign signature?
04
M
1 day ago
I
IngeNNewcomer
asked in Signing
Recipient role for review only
Is it possible to add a recipient role just for review of documents (with no
need to sign) before a 2nd recipient who needs to sign? If the reviewer does not
agree with the document content he needs to be able to reject the envelope and
the 2nd signer should not get the envelope for signature in that case. I looked
at the Needs to view option but don’t see how you can reject if the reviewer
does not agree with the document content.
02
A
2 days ago
C
cskNewcomer
asked in Signing
Docusign Signature Not Cursive, Defaulting to Standard Print
I use Docusign every 3-6 months for standard signatures requested on documents.
In the past, my signature used in Docusign is the script signature I have
selected. A new document sent to me, that has two signers (myself and another
individual), is not accepting my script signature and is defaulting to a
standard type. However, the other signer is able to use a script signature. I
have reset my script signature several times, however, the document always
defaults back to a typed signature. A normal type signature is not even an
option in my list of created signatures. Any suggestions? Is this a setting the
original sender of the document has unknowingly selected? TIA
02
A
2 days ago
D
Dabizz74Newcomer
asked in Signing
Sign Now option not working
Hey, when I send an envelope and I need to also sign when I click sign now there
is not a signature line for me to sign. This means I have to wait for the email
from DocuSign and then click on the email link so I can sign my own document.
This is annoying to say the least. Any advice on how to get the sign now option
to work?
06
C
2 days ago
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