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Submitted URL: http://servicemob.com/
Effective URL: https://www.servicemob.com/
Submission: On November 01 via manual from US — Scanned from DE
Effective URL: https://www.servicemob.com/
Submission: On November 01 via manual from US — Scanned from DE
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* Why serviceMob Why serviceMob Service & Support InnovationActionable AnalyticsCustomer CentricityDark Data * Products Products Performance Management/OptimizationCustomer Effort AnalyticsForecasting and Shift OptimizationExpert Advisory Services * Resources Resources ArticlesCase StudiesMedia * Company Company Founder StoryOur TeamChangelog Book Demo AI POWERED EXPERIENTIAL ANALYTICS FOR SERVICE & SUPPORT serviceMob is an AI-powered analytics platform designed specifically for Customer Service & Support for any industry. Our platform quantifies the customer experience in your data so you can actually optimize the service experience algorithmically. From frontline metrics to analytics models - serviceMob is the experience optimization suite for the modern service / support center. Book Demo Proven Results $55M+ Saved in Operation Costs Reduce Product / Service Issues - Extracted Rework 30%↑ Increase in Occupancy Experiential Forecasting with Accuracy +/- 3% at IWP level 78%↓ Reduction in Contact Rate New Metrics - Contacts Per Resolved Experience (CPR) 70%↓ Reduction in Abandon Rate Clients experienced improved Shift Optimization Why servicemob COMPREHENSIVE SERVICE & SUPPORT INSIGHTS CONTINUOUS SERVICE INTELLIGENCE Focus with clarity on the most painful and prevalent issues facing frontline agents and prioritize the opportunities with business units causing the demand. ACTIONABLE ANALYTICS Analyze the support journey with precision to identify opportunities for contact extraction, reductions to churn, and improvements to gross margin. EXECUTIVE TO AGENT-LEVEL REPORTING Gain unmatched visibility into customer service performance from the individual agent to the entire enterprise to improve Average Minutes Per Resolved Experience AMP(x). Products A ROBUST SET OF PRODUCTS serviceMob sits on top of all the technology (often referred to as the Franken-Stack) of service/support centers. We unify the data of service across all platforms, allowing you a single solution to manage your analytics for service and support. PERFORMANCE MANAGEMENT Measure performance of individual agents across the whole operation to improve business effectiveness and increase customer satisfaction. CUSTOMER EFFORT ANALYTICS Determine true Resolution algorithmically across the customer support journey, unveiling a whole host of new KPIs based on customer effort. FORECASTING & SHIFT OPTIMIZATION No WFM tool can see repeat contacts and are unable to model their data experientially. Our forecasting is +/- 3% as a result of our experiential forecasting. EXPERT ADVISORY SERVICES Obtain in-depth expertise, helping you optimize your analytics, processes, and technology to drive better support outcomes. READY TO GET STARTED? BOOK A DEMO TODAY Book Demo Frontline to Executive Insights DESIGNED TO CREATE ACCOUNTABILITY Agent Supervisor / Management Executive/ Enterprise SMART KPIS / AGENT SCORECARD With granularized precision, agents not only see their contact efficiency, but now understand their effectiveness at reducing customer effort and improving service outcomes PERFORMANCE MANAGEMENT Know who to coach and why, improving the speed at which service/support leadership teams coach and develop frontline agents and their management teams. EXECUTIVE/ENTERPRISE Monitor and retain continuous intelligence around the service experience to protect Lifetime Revenue, Churn, NPS, CSAT, and Gross Margin. * Why serviceMob Why serviceMob Service & Support InnovationActionable AnalyticsCustomer CentricityDark Data * Products Products Performance Management/OptimizationCustomer Effort AnalyticsForecasting and Shift OptimizationExpert Advisory Services * Resources Resources ArticlesCase StudiesMedia * Company Company Founder StoryOur TeamChangelog Book Demo * Why serviceMob Why serviceMob Service & Support InnovationActionable AnalyticsCustomer CentricityDark Data * Products Products Performance Management/OptimizationCustomer Effort AnalyticsForecasting and Shift OptimizationExpert Advisory Services * Resources Resources ArticlesCase StudiesMedia * Company Company Founder StoryOur TeamChangelog Book Demo Awards AWARD-WINNING TECHNOLOGY Nominated for Excellence in Entrepreneurship, Award, 2024 Morgan Stanley's Global Inclusive Ventures Lab 2023 First Place Startup Pitch Competition, 2022 top 3 Finalists Data Con La, 2022 Top 10 Entrepreneurs to follow in 2022 Forbes Next 1000 List, 2022 Speaker and Top 3 Pitch Finalist, 2021 Summer Cohort, 2019 1st Place Finalist with Honors, Ignite @UCSD Business Pitch Competition Grand Prize Winner, Riverside County Innovation Fast Pitch Finale Winner, ISG Startup Challenge Winner, Funding Board Innovation Grant Award Seed Funding for Entrepreneurship Ideas Integrations INTEGRATED WITH THE TOOLS YOU LOVE + MORE serviceMob is software agnostic - meaning we don't care which specific systems you use. We believe that data contains a wealth of insights and knowledge, but it tends to be scattered across many different systems, making it difficult to analyze. serviceMob gains a comprehensive view of operations by integrating with every essential customer service software tool in order to unify all of the data of service and, most importantly, uncover the wealth of data for analytics. Security Trusted COMMITTED TO THE HIGHEST STANDARDS We are SOC 2 Type 2 Compliant, which means we are certified and meet the highest standards of data privacy and security protocols Why serviceMob * Service & Support Innovation * Actionable Analytics * Customer Centricity * Dark Data Products * Performance Management * Customer Effort Analytics * Expert Advisory Services * Forecasting & Shift Optimization Resources * Articles * Case Studies * Media Company * Founder Story * Team Page Irvine, California * * Certified SOC 2 Compliance Follow us on Linkedin for company updates! Follow Privacy • Terms of Service • Security Copyright © serviceMob | Illustrations from Blush Designs I Photos from Unsplash I Last Updated Mar 11, 2024 Hi there!👋 I’m Melissa, your virtual assistant. I’m here to answer your questions and help you book meetings. How can I assist you today?