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Effective URL: https://www.globalpaymentsgaming.com/VIP-playbook
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Submission: On May 22 via api from US — Scanned from DE
Effective URL: https://www.globalpaymentsgaming.com/VIP-playbook
Submission Tags: falconsandbox
Submission: On May 22 via api from US — Scanned from DE
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VIP PLAYBOOK
The VIP resource guide to optimize your guest experience and deliver profitable
growth
HOW TO USE THESE RESOURCES
VIP HELP CENTER
TOOLKITS
MARKETING RESOURCE CENTER
CONTACT US
WELCOME TO VIP PLAYBOOK
We are pleased to share with you our new VIP Playbook. It serves you and your
team as an immediate resource, filled with the insights needed most to help you
optimize your guest experience and deliver profitable growth.
Christopher Justice
President, Global Payments Gaming Solutions
REGISTER FOR ACCESS
For access to complete VIP Playbook resources, please click the button below to
submit a user request form using your company email address.
Secured portions of the VIP Playbook are provided solely for merchants and
employees who are currently contracted with Global Payments Gaming Solutions
(GPGS).
All user requests are subject to review and approval by GPGS site
administrators.
Register >
HOW TO USE THESE RESOURCES
VIP Playbook provides all the resources you need to support your staff and
guests for ease of use and maintenance of your Global Payments products.
VIP HELP CENTER
Access troubleshooting articles, technical guides, and maintenance
documentation. Use these in collaboration with your GP partners and for
training activities with your staff.
Learn More >
TOOLKITS
Check here for up-to-the-minute product information to support for new releases
and product launches.
Learn More >
MARKETING RESOURCE CENTER
See how properties are collaborating and cobranding with Global Payments to
enhance guest engagement. Download and print materials to supplement your Global
Payments marketing campaigns.
Learn More >
VIP HELP CENTER
Click on the Learn More link to see technical documentation, maintenance guides,
and training materials for all your Global Payments products.
ATM / KIOSK
All-in-one kiosks offer a secure and reliable self-service platform for easy
cash access and cross-selling across the property
Learn More >
BUSINESSVIEW
Cloud-based reporting system, enables our clients to view performance across all
of their physical and digital gaming properties
Learn More >
FINANCIAL CENTER (MFA)
Multi-factor authentication for cash advance transactions
Learn More >
VIP LIGHTSPEED
Cage solutions that set the industry standard for speed, simplicity and security
Learn More >
VIP MOBILITY
Cashless gaming with VIP Mobility
Learn More >
VIP SHIELD
VIP Shield provides casinos with a new level of compliance assistance by
automating Title 31 Anti-Money Laundering and IRS reporting processes
Learn More >
TOOLKITS
We know operational excellence is the bottom line for creating exceptional guest
experiences and business success. Click on the buttons below to access
operational procedures and quick reference guides that make your Global Payments
products come to life front of house.
ATM / KIOSK
GUIDES
GUIDES
BUSINESSVIEW
GUIDES
Business View Admin Manual
Alerts Quick Reference Guide
FINANCIAL CENTER (MFA)
GUIDES
Enrollments and Authorizations
VIP LIGHTSPEED
GUIDES
Software Installation Guide for Reporting
Cage Manager Guide
ELEARNING (COMING SOON)
COMING SOON
VIP PREFERRED
MARKETING TOOLS
Marketing Tools
VIP MOBILITY
GUIDES
Patron App Guide
Tools Application Guide
ELEARNING
A New Way to Fund Play
ADDITIONAL TRAINING RESOURCES
Connecting Our VIP Preferred Members
Patron Card
Trifold Brochure
FAQS
FAQ Version 1.0
VIP SHIELD
GUIDES
System Requirements
Training Manual
ELEARNING (COMING SOON)
COMING SOON
Previous
ARE YOU IMPLEMENTING MULTIPLE SECURITY LAYERS TO PREVENT DATA THEFT?
The effective protection of consumer data requires a multi-layered approach that
includes EMV, encryption and tokenization. That’s why our debit and credit card
cash advance solution is EMV-ready, and encryption and tokenization are standard
— with guest data never passing in the clear.
Learn More
BUSINESS VIEW IN THE CAGE.
Available through our VIP LightSpeed® platform, BusinessView makes it easy for
cage and finance managers to measure the real-time performance of their credit
and debit card cash advance, e-check and more. Clients can easily access
transaction and trend data in real time and historical data up to 25 months.
Learn More
GET UP AND RUNNING QUICKLY.
VIP Shield is an open-API solution that can easily integrate with any gaming
system. The solution is accessible directly through our VIP LightSpeed® platform
and automatically flags transactions for necessary compliance actions and posts
MTL, NIL and chip log entries as needed. Additionally, the solution executes SAR
and incident reporting as needed.
Learn More
ARE YOU IMPLEMENTING MULTIPLE SECURITY LAYERS TO PREVENT DATA THEFT?
The effective protection of consumer data requires a multi-layered approach that
includes EMV, encryption and tokenization. That’s why our debit and credit card
cash advance solution is EMV-ready, and encryption and tokenization are standard
— with guest data never passing in the clear.
Learn More
BUSINESS VIEW IN THE CAGE.
Available through our VIP LightSpeed® platform, BusinessView makes it easy for
cage and finance managers to measure the real-time performance of their credit
and debit card cash advance, e-check and more. Clients can easily access
transaction and trend data in real time and historical data up to 25 months.
Learn More
GET UP AND RUNNING QUICKLY.
VIP Shield is an open-API solution that can easily integrate with any gaming
system. The solution is accessible directly through our VIP LightSpeed® platform
and automatically flags transactions for necessary compliance actions and posts
MTL, NIL and chip log entries as needed. Additionally, the solution executes SAR
and incident reporting as needed.
Learn More
ARE YOU IMPLEMENTING MULTIPLE SECURITY LAYERS TO PREVENT DATA THEFT?
The effective protection of consumer data requires a multi-layered approach that
includes EMV, encryption and tokenization. That’s why our debit and credit card
cash advance solution is EMV-ready, and encryption and tokenization are standard
— with guest data never passing in the clear.
Learn More
Next
MARKETING RESOURCE CENTER
We know guest engagement begins well before your guests arrive on property.
That's why we've partnered with Engaged Nation to create exciting incentives
that encourage guests to take advantage of your Global Payments products and
services. Click on the Learn More ⇒⇒ link below to learn more about the guest
engagement campaign at your property and to access additional resources to share
with your guests and staff.
Learn More >
Get in touch to learn more
Contact Us
7201 W Lake Mead Blvd # 501,
Las Vegas, NV 89128
(702) 822-7200
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RECENT POSTS
Global Payments Gaming Solutions Offers Products with Seamless Integration
20 May, 2022
AGA’s Gaming Industry Outlook Shows Continued Growth
16 May, 2022
© 2022 Global Payments Gaming Services, Inc., a division of Global Payments,
Inc. Global Payments Gaming Services, Inc. is a registered ISO of Citizens Bank,
N.A., Providence, RI. Global Payments Direct, Inc. is a registered ISO of Wells
Fargo Bank, N.A., Concord, CA. Global Payments Direct, Inc is a registered ISO
of BMO Harris Bank N.A.