www.salvagedata.com
Open in
urlscan Pro
2606:4700:3108::ac42:2893
Public Scan
Submitted URL: http://salvagedata.com/
Effective URL: https://www.salvagedata.com/
Submission: On November 15 via api from FR — Scanned from FR
Effective URL: https://www.salvagedata.com/
Submission: On November 15 via api from FR — Scanned from FR
Form analysis 1 forms found in the DOM
<form class="new-steps-form-content" id="new-steps-form" onsubmit="return false;">
<div class="new-form-step-fieldset">
<div class="step-title">What's the device you have an issue with today?</div>
<div class="inner-step-container" style="opacity: 1">
<div class="devices-types-container" style="display: grid;grid-template-columns: repeat(auto-fill,minmax(279px,1fr));grid-gap: 32px;">
<label class="device-type-item pc-mac">
<input type="radio" name="device-type" value="PC/Mac">
<div id="pcmac" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Computer/Laptop</div>
<div class="device-type-descr">Laptop, notebook, desktop, Mac, MacBook, Mini-Mac, PC, workstation, etc.</div>
</div>
</label>
<label class="device-type-item hdd">
<input type="radio" name="device-type" value="Hard Disk Drive">
<div id="hdd" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Hard Drive</div>
<div class="device-type-descr">Hard disk drive, fixed disk, external hard drive, portable drive, etc.</div>
</div>
</label>
<label class="device-type-item ssd">
<input type="radio" name="device-type" value="SSD - Solid State Drive">
<div id="ssd" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Solid State Drive</div>
<div class="device-type-descr">Solid-state drive, external SSD, SSHD hybrid, SATA, etc.</div>
</div>
</label>
<label class="device-type-item flash">
<input type="radio" name="device-type" value="SD Flash Drive">
<div id="flash" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Flash/SD</div>
<div class="device-type-descr">SD card, memory card, microSD card, etc. Flash memory drive, USB pen drive, etc..</div>
</div>
</label>
<label class="device-type-item tape">
<input type="radio" name="device-type" value="Tape Drive(s)">
<div id="tape" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Tape</div>
<div class="device-type-descr">Magnetic-tape storage, Linear Tape-Open (LTO), IBM 3592 series, etc.</div>
</div>
</label>
<label class="device-type-item raid">
<input type="radio" name="device-type" value="RAID Server Drive(s)">
<div id="raid" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Server/Raid</div>
<div class="device-type-descr">Redundant Array of Independent Disks, servers, NAS, SAN, DAS, etc.</div>
</div>
</label>
<label class="device-type-item mobile">
<input type="radio" name="device-type" value="Mobile Phone">
<div id="mobile" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Mobile/Tablet</div>
<div class="device-type-descr">Smartphone, tablet, e-reader, etc. Apple iOS, Android, or others.</div>
</div>
</label>
<label class="device-type-item other">
<input type="radio" name="device-type" value="Other Media">
<div id="other" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">other</div>
<div class="device-type-descr">Virtual, floppy disk, CD/DVD, etc.</div>
</div>
</label>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title" id="second-step-title">What seems to be the problem with your device?</div>
<div class="inner-step-container">
<div class="problems-types-container pcmac-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item clicking">
<input type="checkbox" value="clicking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click-red.svg">
</div>
<div class="problem-type-title">Clicking</div>
<div class="problem-type-descr">I can hear ticking or clicking coming out of my computer.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My computer is not powering on or blinking the power light</div>
</div>
</label>
<label class="problem-type-item dropped">
<input type="checkbox" value="dropped" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop-red.svg">
</div>
<div class="problem-type-title">Dropped</div>
<div class="problem-type-descr">The device has been dropped and is no longer functioning.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container hdd-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item clicking">
<input type="checkbox" value="clicking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click-red.svg">
</div>
<div class="problem-type-title">Clicking</div>
<div class="problem-type-descr">I can hear ticking or clicking coming out of my hard drive.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My hard drive does not power on. Often happens with a power surge. </div>
</div>
</label>
<label class="problem-type-item dropped">
<input type="checkbox" value="dropped" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop-red.svg">
</div>
<div class="problem-type-title">Dropped</div>
<div class="problem-type-descr">The device has been dropped and is no longer functioning.</div>
</div>
</label>
<label class="problem-type-item blinking">
<input type="checkbox" value="blinking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Blinking light</div>
<div class="problem-type-descr">I can see a blinking activity light that won’t stop blinking.</div>
</div>
</label>
<label class="problem-type-item buzzing-beeping">
<input type="checkbox" value="buzzing" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/buzz.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/buzz-red.svg">
</div>
<div class="problem-type-title">Buzzing or Beeping</div>
<div class="problem-type-descr">I can hear buzzing or beeping coming out of my hard drive.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container ssd-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My SSD does not power on. Often happens with a power surge.</div>
</div>
</label>
<label class="problem-type-item blinking">
<input type="checkbox" value="blinking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Blinking light</div>
<div class="problem-type-descr">I can see a blinking activity light that won’t stop blinking.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container flash-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item cracked">
<input type="checkbox" value="cracked" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/crack.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/crack-red.svg">
</div>
<div class="problem-type-title">Cracked or Broken</div>
<div class="problem-type-descr">The device has been physically damaged.</div>
</div>
</label>
<label class="problem-type-item blinking">
<input type="checkbox" value="blinking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Blinking light</div>
<div class="problem-type-descr">I can see a blinking activity light that won’t stop blinking.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container tape-issue" style="display: none">
<label class="problem-type-item data-migration">
<input type="checkbox" value="dataMigration" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-white.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-red.svg">
</div>
<div class="problem-type-title">Data migration</div>
<div class="problem-type-descr">Migrate data from legacy storage system or IT provider</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item unreadable">
<input type="checkbox" value="unreadable" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible-red.svg">
</div>
<div class="problem-type-title">Unreadable</div>
<div class="problem-type-descr">My device can be accessed but data is not readable or corrupt.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container raid-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item unsuccessful-rebuild">
<input type="checkbox" value="rebuild" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/group-13-copy.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/rebuild-red.svg">
</div>
<div class="problem-type-title">Unsuccessful Rebuild</div>
<div class="problem-type-descr">A rebuild has been attempted but not successful.</div>
</div>
</label>
<label class="problem-type-item degraded-mode">
<input type="checkbox" value="degradedMode" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/degraded.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/degraded-red.svg">
</div>
<div class="problem-type-title">Degraded mode</div>
<div class="problem-type-descr">RAID or server is functioning in a degraded mode.</div>
</div>
</label>
<label class="problem-type-item inaccessible-volume">
<input type="checkbox" value="inaccessible" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible-red.svg">
</div>
<div class="problem-type-title">Inaccessible Volume</div>
<div class="problem-type-descr">Volume is detected but cannot be accessed.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item disk-down">
<input type="checkbox" value="diskDown" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/disk-down.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/disk-down-red.svg">
</div>
<div class="problem-type-title">Disks Down</div>
<div class="problem-type-descr">Degraded disks are reported and unable to initialize volumes.</div>
</div>
</label>
<label class="problem-type-item corrupt-data">
<input type="checkbox" value="corrupt" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/corrupt.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/corrupt-red.svg">
</div>
<div class="problem-type-title">Corrupt data</div>
<div class="problem-type-descr">Data can be accessed but is unopenable or corrupt.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container mobile-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item factory-reset">
<input type="checkbox" value="factoryReset" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/reset.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/reset-red.svg">
</div>
<div class="problem-type-title">Factory Reset</div>
<div class="problem-type-descr">I’ve reset my mobile device through Settings.</div>
</div>
</label>
<label class="problem-type-item error-14">
<input type="checkbox" value="error_14" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/e-14.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/e-14-red.svg">
</div>
<div class="problem-type-title">Error 14</div>
<div class="problem-type-descr">When attempting to restore from backup, I see Error 14.</div>
</div>
</label>
<label class="problem-type-item physical-damage">
<input type="checkbox" value="cracked" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop-red.svg">
</div>
<div class="problem-type-title">Physical Damage</div>
<div class="problem-type-descr">The device has been dropped or physically damaged.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My device does not power on even after being charged.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="Water-Fire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
<label class="problem-type-item unlock">
<input type="checkbox" value="lockedPhone" class="problem-input">
<div id="unlock" class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/lock.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/lock-red.svg">
</div>
<div class="problem-type-title">LOCKED PHONE</div>
<div class="problem-type-descr">I lost or forgot PIN Code and need phone unlocked</div>
</div>
</label>
</div>
<div class="problems-types-container other-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item formatted-reset">
<input type="checkbox" value="factoryReset" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/format.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/format-red.svg">
</div>
<div class="problem-type-title">Formatted or Reset</div>
<div class="problem-type-descr">I have done a factory reset or formatted my device.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item unreadable">
<input type="checkbox" value="unreadable" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible-red.svg">
</div>
<div class="problem-type-title">Unreadable</div>
<div class="problem-type-descr">My device can be accessed but data is not readable or corrupt.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item data-migration">
<input type="checkbox" value="dataMigration" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-white.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-red.svg">
</div>
<div class="problem-type-title">Data migration</div>
<div class="problem-type-descr">Migrate data from legacy storage system or IT provider</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" decoding="async" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">Ok, tell us a bit more of what happened...</div>
<div class="inner-step-container">
<div class="model-number-container resell-shipping">
<div class="name-and-email-container">
<div class="label-field-block">
<label for="tape_technology">Technology Type</label>
<select name="tape_technology" id="tape_technology" class="settings-select">
<option value="LTO (Linear Tape-Open)">LTO (Linear Tape-Open)</option>
<option value="DLT (Digital Linear Tape)">DLT (Digital Linear Tape)</option>
<option value="QIC (Quarter-inch cartridge)">QIC (Quarter-inch cartridge)</option>
<option value="DAT (Digital Audio Tape)">DAT (Digital Audio Tape)</option>
<option value="DDS (Digital Data Storage)">DDS (Digital Data Storage)</option>
<option value="Optical (Blue-ray, CD, DVD, etc.)">Optical (Blue-ray, CD, DVD, etc.)</option>
</select>
</div>
<div class="label-field-block">
<label for="tape_generation">Generation</label>
<select name="tape_generation" id="tape_generation" class="settings-select">
<option value="LTO-1">LTO-1</option>
<option value="LTO-2">LTO-2</option>
<option value="LTO-3">LTO-3</option>
<option value="LTO-4">LTO-4</option>
<option value="LTO-5">LTO-5</option>
<option value="LTO-6">LTO-6</option>
<option value="LTO-7">LTO-7</option>
<option value="LTO-7 (M8)">LTO-7 (M8)</option>
<option value="LTO-8">LTO-8</option>
<option value="LTO-9">LTO-9</option>
<option value="LTO-10">LTO-10</option>
<option value="LTO-11">LTO-11</option>
<option value="LTO-12">LTO-12</option>
</select>
</div>
<div class="label-field-block">
<label for="tape_backup">Backup Management System</label>
<select name="tape_backup" id="tape_backup" class="settings-select">
<option value="BackupExec">BackupExec</option>
<option value="NetBackup">NetBackup</option>
<option value="Commvault">Commvault</option>
<option value="NTBackup">NTBackup</option>
<option value="Arcserve">Arcserve</option>
<option value="NovaStore">NovaStore</option>
<option value="Retrospect">Retrospect</option>
<option value="Veeam Backup and Replication">Veeam Backup and Replication</option>
<option value="Yosemite Server Backup">Yosemite Server Backup</option>
<option value="Unix TAR">Unix TAR</option>
<option value="Other/Unknown">Other/Unknown</option>
</select>
</div>
<div class="label-field-block">
<label for="tape_amount">How many tapes?</label>
<input type="number" name="tape_amount" id="tape_amount" min="1" max="1000">
</div>
<div class="label-field-block">
<label for="tape_amount_d">Any damaged tapes?</label>
<input type="number" name="tape_amount_d" id="tape_amount_d" min="1" max="100">
</div>
<div class="extra-option tapes">
<label for="tape_encryption">
<input type="checkbox" name="tape_encryption" id="tape_encryption">
<span class="checkmark"></span>
<span class="descr">Encryption</span>
</label>
</div>
</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">Ok, tell us a bit more of what happened...</div>
<div class="inner-step-container">
<div class="tell-more-container">
<textarea placeholder="Problem Details (optional)" id="tell-more-textarea" name="tellMoreTextarea"></textarea>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">Enter your address to find a closest lab</div>
<div class="inner-step-container">
<div class="model-number-container address">
<div class="usa-address">
<input type="text" placeholder="40 Lydecker St, Floor 1, New York, NY 10001" id="new-form-address" name="newFormAddressField">
<div class="address-loader" style="display: none">
<div class="lds-ring">
<div></div>
<div></div>
<div></div>
<div></div>
</div>
</div>
<div class="no-match" style="display: none"> No match </div>
<label id="new-form-address-error" class="error message-validate-address" for="new-form-address"></label>
</div>
<div class="google-address">
<input type="text" id="address_autocomplete" autocomplete="off" placeholder="Please, enter your address...">
<label id="new-form-address-error" class="error message-validate-address" for="address_autocomplete"></label>
</div>
<div style="display:none;" id="skip_for_remote" class="skip_for_remote" onclick="nextPrev('skipForRemote')">Skip this step for remote recovery</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">... alright thanks for this info. Now we'll ask for a bit of additional info to prep you an estimate.</div>
<div class="inner-step-container">
<div class="model-number-container">
<div class="name-and-email-container">
<input type="text" id="full-name" placeholder="What's your full name?" name="fullName">
<div class="email-or-phone">
<input id="form-phone-field" type="text" placeholder="Your phone number *" name="formPhoneField">
<input id="form-email-field" type="email" placeholder="Your email *" name="formEmailField">
</div>
</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset payment-fieldset" style="display: none;">
<div class="step-title">Payment</div>
<div class="inner-step-container">
<div class="payment-locked-phone">
<p>Your device has to be sent to our lab for unlocking. The phone will not be reset and <strong>all data will remain</strong>. After unlocking, we will return your phone back to you with the PIN code recovered. The payment is due upfront and
guarantees result. All phone can be unlocked, but as assurance, if the phone will not be unlocked, your payment will be <strong>promptly refunded</strong>. Next step will be for you to fill out a contract we send you via DocuSign and then
use the provided FedEx Overnight label to ship the device in to our lab.</p>
<div class="choose-payment">
<div class="device-type-title">Choose speed</div>
<label for="firstPayment">
<input type="radio" id="firstPayment" name="payment" value="2000" checked="">
<span class="checkmark"></span>
<span class="descr">$2000 - 10 days</span>
</label>
<label for="secondPayment">
<input type="radio" id="secondPayment" name="payment" value="3000">
<span class="checkmark"></span>
<span class="descr">$3000 - 24-48 hours</span>
</label>
</div>
<div class="extra-option">
<div class="device-type-title">Extra option</div>
<label for="extraChoose">
<input type="checkbox" id="extraChoose" name="extra" value="1200">
<span class="checkmark"></span>
<span class="descr">$1200 - Digital Forensics Report and Data Recovery</span>
</label>
</div>
<div class="payment-error" style="display: none">Failed to make payment.</div>
<div class="payment">
<div class="payment-form">
<div class="payment-method">
<h2>Choose your payment method</h2>
<div class="pm-item bankTransfer">
<input id="mpp" type="radio" name="paymentMethod" value="bank" class="payment-method-choose">
<label class="pm-label" for="mpp">
<div class="pm-text">
<h5>Bank Transfer</h5>
<p>Safe money transfer using your bank account.</p>
</div>
</label>
</div>
<div class="pm-item creditCard">
<input id="mcc" type="radio" name="paymentMethod" value="creditcard" class="payment-method-choose" checked="checked">
<label class="pm-label" for="mcc">
<div class="pm-text">
<h5>Credit Card</h5>
<p>Safe money transfer using your bank account. Safe payment online. Credit card needed. Visa, Maestro, Discover, American Express</p>
</div>
<div class="pm-thumb"><img decoding="async"
src="data:image/png;base64,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">
</div>
<div class="pm-thumb"><img decoding="async"
src="data:image/png;base64,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">
</div>
</label>
</div>
</div>
<div class="payment-tabs">
<a class="active" href="javascript:void(0);">Payment Step</a>
<a href="javascript:void(0);">Billing address</a>
</div>
<div class="card-payment payment-input">
<!-- Банк информация -->
<div class="bank-payment-info">
<div class="row">
<div class="col col-lg-6 form-group">
<label>Bank Account Number<span class="required"> *</span></label>
<input type="text" class="form-control" id="bAccNumber" name="bAccNumber" placeholder="Bank Account Number" aria-invalid="false" tabindex="12" list="bank_list">
<datalist id="bank_list"></datalist>
</div>
<div class="col col-lg-6 form-group bank-watch-blocks">
<label>ABA Routing Number<span class="required"> *</span></label>
<input type="text" value="" class="form-control" name="routNumber" placeholder="ABA Routing Number" tabindex="11">
</div>
<div class="col col-lg-6 form-group bank-watch-blocks">
<label>Bank Name<span class="required"> *</span></label>
<input type="text" class="form-control" id="BankName" name="bName" placeholder="Bank Name" tabindex="13">
</div>
<div class="col col-lg-6 form-group bank-watch-blocks">
<label for="BankNameOnAccount">Name on Bank Account<span class="required"> *</span></label>
<input type="text" class="form-control" id="BankNameOnAccount" name="bNameAcc" placeholder="John Doe" tabindex="14">
</div>
</div>
</div>
<!-- Информация ввода карты -->
<div class="card-payment-info">
<div class="ssn-info" style="display: none">
<div class="form-group">
<label for="ssn">Social Security Number</label>
<input class="form-control error" id="ssn" type="text" name="ssn" placeholder="123-45-6789"><label id="cccode-error" class="error" for="ssn">Required field</label>
</div>
<div class="form-group" style="display: flex; margin-bottom: 0px !important;">
<div class="col col-lg-4 form-group half pr-3" style="padding-left: 0px">
<label for="ssnname">Legal First Name</label>
<input class="form-control error" id="ssn-name" type="text" name="ssnname"><label id="cccode-error" class="error" for="ssnname">Required field</label>
</div>
<div class="col col-lg-4 form-group half pl-3" style="padding-right: 0px">
<label for="ssnsurname">Legal Last Name</label>
<input class="form-control error" id="ssn-surname" type="text" name="ssnsurname"><label id="cccode-error" class="error" for="ssnsurname">Required field</label>
</div>
<div class="col col-lg-4 form-group half pl-3" style="padding-right: 0px">
<label for="ssnmiddle">Legal Middle Name</label>
<input class="form-control error" id="ssn-middle" type="text" name="ssnmiddle">
</div>
</div>
<div class="form-group">
<label for="ssn">Date of Birth</label>
<input class="form-control error" id="ssn-date" type="date" name="ssndate" placeholder="" aria-invalid="true">
<label id="cccode-error" class="error" for="ssn-date" style="">Required Field</label>
</div>
</div>
<div class="form-group">
<label for="ccnum">Credit Card Number</label>
<input class="form-control " id="ccnum" type="text" name="ccnum" placeholder="4542993192922293" list="creditcards_list">
<datalist id="creditcards_list"></datalist>
</div>
<div class="row card-block-info">
<div class="col col-lg-6 form-group half pr-3">
<label for="ccmonth">Expiry Date</label>
<div class="row mx-0">
<div class="col-6 pl-0 pr-2">
<select class="form-control" id="ccmonth" name="ccmonth">
<option selected="" value="01">January</option>
<option value="02">February</option>
<option value="03">March</option>
<option value="04">April</option>
<option value="05">May</option>
<option value="06">June</option>
<option value="07">July</option>
<option value="08">August</option>
<option value="09">September</option>
<option value="10">October</option>
<option value="11">November</option>
<option value="12">December</option>
</select>
</div>
<div class="col-6 pl-2 pr-0">
<select class="form-control" id="ccyear" name="ccyear"></select>
</div>
</div>
</div>
<div class="col col-lg-6 form-group half pl-3">
<label for="cccode">CVV Code <span class="question">?</span></label>
<input class="form-control" id="cccode" type="text" name="cccode">
</div>
</div>
<div class="form-group card-block-info">
<label for="ccname">Name on Card</label>
<input class="form-control" id="ccname" type="text" name="ccname">
</div>
</div>
<div class="billing-address">
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="firstNameBillingPayment">First Name</label>
<input id="firstNameBillingPayment" class="form-control firstNameBillingPayment" name="firstNameBillingPayment" pattern="[A-Za-z]{1,20}" placeholder="First Name">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="lastNameBillingPayment">Last Name</label>
<input id="lastNameBillingPayment" class="form-control lastNameBillingPayment" name="lastNameBillingPayment" pattern="[A-Za-z]{1,20}" placeholder="Last Name">
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="full_phone">Phone number</label>
<input type="tel" id="full_phone" class="form-control full_phone" name="full_phone" placeholder="2015555555">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="companyPayment">Company name</label>
<input id="companyPayment" class="form-control companyPayment" name="companyPayment" placeholder="Company Name">
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="countryPayment">Country</label>
<select id="countryPayment" class="form-control countryPayment" name="countryPayment"> </select>
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="statePayment">State *</label>
<select id="statePayment" class="form-control statePayment" name="statePayment"></select>
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="addressPayment">Address</label>
<input id="addressPayment" class="form-control addressPayment" name="addressPayment" placeholder="Bleecker Street">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="cityPayment">City</label>
<input id="cityPayment" class="form-control cityPayment" name="cityPayment" placeholder="City">
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="suitePayment">Suite/Apt. Number</label>
<input id="suitePayment" class="form-control suitePayment" name="suitePayment" placeholder="">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="zipPayment">Zip/Postal Code</label>
<input id="zipPayment" class="form-control zipPayment" name="zipPayment" minlength="5" maxlength="9" pattern="\d*" tabindex="7">
</div>
</div>
</div>
</div>
<div class="payment-actions payment-steps">
<a class="back" href="javascript:void(0);">Back</a>
<a class="next" href="javascript:void(0);">Next</a>
<a class="pay" id="pay" href="javascript:void(0);">Pay</a>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset docusign" style="display: none;">
<div class="step-title">Sign the Waiver</div>
<div class="inner-step-container" style="text-align: center;">
<span class="loader-docusign-text">Loading next step</span>
<div class="docusign-iframe" style="width:100%; height:1000px;">
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none">
<div class="inner-step-container">
<div class="phone-call-overlay">
<div class="phone-call-overlay-content">
<div class="phone-call-consultant-image">
<img decoding="async" class="lazyload consultation-img" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/user.svg">
</div>
<div class="phone-call-info-text"> Our recovery advisor is calling from <span>800-972-3282</span> to get a few details to finish your quote. </div>
<div class="phone-call-info-loader" style="display: none">
<div class="lds-ring">
<div></div>
<div></div>
<div></div>
<div></div>
</div>
</div>
<div class="timer-and-buttons">
<div id="call-timer-button">0:30</div>
<div id="cancel-call" style="display:none;">Cancel call</div>
<div id="no-answer-buttons" style="display: none">
<button id="retry-call-btn" onclick="retryCall();">Retry call</button>
<button id="show-results-btn" onclick="hideTimer();">Show results</button>
</div>
</div>
</div>
</div>
<div class="quote-range-container" id="quote-range-container">
<div class="estimated-costs-container">
<div class="estimated-costs-item">
<div class="title">Quote range</div>
<div id="estimated-quote" class="descr">$300-$1200</div>
</div>
<div class="estimated-costs-item">
<div class="title">Success chance</div>
<div id="estimated-chance" class="descr">98.2%</div>
</div>
<div class="estimated-costs-item">
<div class="title">ETA</div>
<div class="descr">As soon as same day</div>
</div>
<div class="estimated-costs-item">
<div class="title">Evaluation</div>
<div class="descr">24-48 business hours or same-day</div>
</div>
</div>
<div class="gray-tip-container" id="estimate-text">
<span class="problem-name">Clicking</span> of <span class="device-name">HDD</span> is a complex failure that requires our engineers to work very hard. Unfortunately, without knowing the exact reason of why your <span
class="device-name">HDD</span> is <span class="problem-name">Clicking</span>, the price range is quite drastic. The good news is that we can quickly and easily determine the complete and exact cost of recovery when looking at your device.
How would you like to provide your <span class="device-name">HDD</span> to us for free evaluation?
</div>
</div>
<div class="phone-call-overlay-content">
<div class="phone-call-consultant-image">
<img decoding="async" class="lazyload consultation-img user-advisor-img" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/user.svg">
</div>
<div class="phone-call-info-text user-advisor-text"> Your recovery advisor </div>
</div>
<div class="secondary-block-title">
<div class="form-title"> What are the next steps? </div>
<div class="descr" id="descr"> We would need to get your device to us for a free evaluation to determine recoverability and to provide you with an exact quote. You can schedule a call with our recovery advisor to get more information or
follow the steps below to arrange media delivery. </div>
</div>
<div id="manager-appointment" style="display:none">
<div class="calendly-inline-widget" style="min-width:320px;height:700px;"></div>
</div>
<div class="or-choose-method">Or <b>click to choose</b> your delivery method</div>
<div class="devices-types-container shipping-types-container" id="shipping-types-container">
<label class="device-type-item free-pickup delivery-label" onclick="nextPrev(1)">
<input type="radio" name="shipping-type" value="Free pickup" id="free-pickup">
<div class="device-type-inner-label-content">
<span class="check"></span>
<div class="device-type-title">Free pickup</div>
<div class="device-type-descr">We can pickup device from you same or next business day. You would need to print out documents and prepackage your device. </div>
</div>
</label>
<label class="device-type-item drop-off delivery-label" onclick="nextPrev(1)">
<input type="radio" name="shipping-type" value="Drop-off" id="drop-off">
<div class="device-type-inner-label-content">
<span class="check"></span>
<div class="device-type-title">Drop-off</div>
<div class="device-type-descr">Are you available today for an appointment? No packaging required. </div>
</div>
</label>
<label class="device-type-item ship delivery-label" onclick="nextPrev(1)">
<input type="radio" name="shipping-type" value="Ship it" id="ship-it">
<div class="device-type-inner-label-content">
<span class="check"></span>
<div class="device-type-title">Ship it</div>
<div class="device-type-descr">Free shipping label provided. You would need to carefully package your device and dropoff at nearest FedEx box. </div>
</div>
</label>
</div>
<div style="text-align: center">
<label id="new-form-service-type" class="error message-validate-address"></label>
</div>
</div>
</div>
<div class="new-steps-form-buttons-container">
<div class="new-steps-form-buttons">
<button type="button" id="prevBtn" onclick="nextPrev(-1)" style="display: none">Previous</button>
<button type="button" id="nextBtn" onclick="nextPrev(1)" style="display: none">Next</button>
</div>
</div>
<div class="redirect-loader" style="display: none">
<div class="lds-ring">
<div></div>
<div></div>
<div></div>
<div></div>
</div>
</div>
</form>Text Content
Call 24/7: +1 (800) 972-3282
* Data Recovery
* PROFESSIONAL DATA RECOVERY SERVICES
Count on our certified experts to recover your data quickly and securely.
All Data Recovery Solutions →
* STANDARD STORAGE
* Hard Drive Recovery
* SSD Data Recovery
* RAID Data Recovery
* USB Flash Drive Recovery
* SD Card Recovery
* External Drive Recovery
* SAN Data Recovery
* NAS Data Recovery
* DEVICES & FILES
* iPhone Data Recovery
* Apple Mac Recovery
* Android Data Recovery
* Laptop Data Recovery
* Computer Data Recovery
* CCTV Data Recovery
* Video Recovery
* Photo Recovery
* SPECIALIZED RECOVERY
* Ransomware Recovery
* Tape Data Recovery
* Encrypted Data Recovery
* Server Data Recovery
* Virtual Machine Recovery
* Cloud Data Recovery
* Backup Recovery
* Database Recovery
* Software
* RECOVERY SOFTWARE
The right experts is just as important as the data to be recovered.
* WINDOWS RECOVERY SOFTWARE
Recovery lost files and deleted folders
* MAC OS RECOVERY SOFTWARE
Recovery lost files and deleted folders
* RESOURCES
* Contact Us
* Server Data Recovery
* Data Recovery Services
* Locations
* CONVENIENT LOCATIONS NEAR YOU
With over 100+ locations nationwide, find certified data recovery near you.
See full map →
COUNTRIES
Check our international locations:
Canada →
*
* About us
* CERTIFIED & LEADING EXPERTS
Industry-certified data recovery, trusted since 2003.
Guides & Insights →
* WHY CHOOSE US
* Manufacturers Approved
* Cleanroom
* SSAE SOC TYPE III Security
* GSA Government Contractor
* DD2345 Certified by JCP
* HIPAA Compliance
* Apple Independent Repair Provider
* OUR COMPANY
* About Us
* Our Services
* Certified Security
* Testimonials
* Service Options
* Careers
* Press
* OUR PARTNERS
* Small & Medium businesses
* Enterprises
* IT Solutions providers
* Government agencies
* Healthcare providers
* Join our Partner Program
* Login
* Call 24/7 : +1 (800) 972-3282
* Get Help
* Logo Image
*
* View All Services
* Iphone Data Recovery
* SSD Data Services
* Android Data Recovery
* HDD Data Services
* External Drive Recovery
* USB Flash Recovery
* Memory Card Recovery
* RAID Data Recovery
* Track Case
* Locations
* Blog
* Request Help
* Apps
*
* Social Logos
*
RECOVERING LOST DATA SINCE 2003
With a 96.7% success rate, we provide certified security and privacy when
restoring data that has been lost, deleted, corrupted or made inaccessible due
to hardware failure, human error, malware, or other types of damage. Our 20+
years of data recovery experience allows SalvageData's experts to provide
emergency data recovery services for RAID, HDD, SSD and other storage devices,
as well as ransomware recovery services, and password decryption services. No
data, no charge guarantee.
We salvage data when others cannot.
24/7 Emergency Services
No Data - No Charge
Drop-off at 100+ locations
Free shipping
Emergency available
TALK TO OUR DATA RECOVERY SERVICE ADVISOR NOW
(201) 555-0123
Call me now
Watch our tour
24/7 Emergency Services
No Data - No Charge
Drop-off at 100+ locations
Free shipping
Emergency available
DATA RECOVERY SERVICES FOR ALL DEVICES
Here are just a few of the data recovery services SalvageData provides.
HARD DRIVE DATA RECOVERY
Recover data from all brands of HDD, PC hard drives, and hybrid disks. Our
specialists ensure fast and secure recovery for any data loss scenario.
EXTERNAL DRIVE DATA RECOVERY
We recover data from both external SSD and HDD drives. Rely on certified experts
to restore your important files from damaged or corrupted external drives.
SSD DATA RECOVERY
Our data recovery experts handle all SSD data loss scenarios with advanced
tools, ensuring maximum recovery with high-security protocols.
USB FLASH DRIVE DATA RECOVERY
Recover lost data from USB flash drives, regardless of the damage or brand. We
offer free in-lab evaluations to assess data recovery needs.
SD CARD DATA RECOVERY
Our recovery experts specialize in restoring data from SD and memory cards. We
guarantee quick recovery with a no-data, no-charge policy.
NAS DATA RECOVERY
Recover data from NAS devices, including RAID configurations. Our team handles
all types of NAS systems and ensures data recovery with minimal downtime.
SAN DATA RECOVERY
Our team specializes in handling SAN devices from leading manufacturers like
Dell EMC, HP, and IBM, ensuring efficient recovery with minimal disruption to
your operations.
RAID DATA RECOVERY
Our RAID data recovery services cover RAID 0, 1, 5, 10, and other
configurations. We offer expert solutions for failed, degraded, or corrupted
RAID arrays.
Data Recovery Services
SPECIALTY DATA RECOVERY SERVICES
SalvageData excels in specialized data recovery, offering top-tier solutions for
ransomware attacks, remote data recovery, recovery services databases, tape data
recovery, virtual machine recovery, and cloud disaster recovery. We apply the
highest quality and security standards to every service, ensuring your critical
data is recovered safely and efficiently.
RANSOMWARE RECOVERY
We'll restore your data encrypted by malicious software, often without paying
the ransom.
REMOTE DATA RECOVERY
We recover your lost data from a distance, without needing physical access to
your device.
DATABASE RECOVERY
We offer specialized solutions for retrieving data from your corrupted or
damaged databases.
BACKUP DATA RECOVERY
We restore your data from various backup systems, ensuring you can recover from
data loss events.
VIRTUAL MACHINE RECOVERY
We restore data and functionality of your virtual machines after system failures
or data loss.
CLOUD DATA RECOVERY
We back up and recover your data and applications stored in cloud environments
following a catastrophic event.
DATA RESTORED FOR THOUSANDS OF CUSTOMERS WORLDWIDE
Trusted by companies and organizations in every industry. SalvageData Recovery
Services has successfully recovered critical data for over 25.000 businesses,
from small and mid-size enterprises (SME) to government agencies and non-profit
health organizations. Read some of our success stories in our reviews.
Read more reviews
WATCH OUR CLIENTS TELL THEIR DATA RECOVERY STORIES
Free data recovery analysis and quote 24/71.800.972.3282
Start a case
HOW DATA RECOVERY WORKS
No matter how you lost access to your data, SalvageData can rescue you from
permanent data loss. Our certified data recovery services guarantee data
security and privacy while we recover your data as quickly as possible.
EVALUATION
First, we need to access and evaluate your device at our ISO-certified
laboratory. This allows us to make an accurate diagnosis, determine if the data
recovery is possible, and send you a detailed quote. Start a case to send your
device in with a free shipping label.
REVIEW & RECOVERY
After your approval, we start recovering your data. With a 96% success rate in
data recovery, our qualified engineers can quickly and efficiently send you a
list of the recovered data for your review. We only send you the invoice after
you guarantee that we restored all the data you need.
RECEIVE DATA
Depending on the condition of your device, we can return the drive with all the
restored data back to you via secure shipping, by loading the files on a new
device, or simply sending it to you digitally. You can track every step via the
Case Tracker or SalvageData’s data recovery app.
How much does data recovery cost
Our system can instantly estimate the recovery possibility, price, and
turnaround time to recover your data. Get a free data recovery quote:
What's the device you have an issue with today?
Computer/Laptop
Laptop, notebook, desktop, Mac, MacBook, Mini-Mac, PC, workstation, etc.
Hard Drive
Hard disk drive, fixed disk, external hard drive, portable drive, etc.
Solid State Drive
Solid-state drive, external SSD, SSHD hybrid, SATA, etc.
Flash/SD
SD card, memory card, microSD card, etc. Flash memory drive, USB pen drive,
etc..
Tape
Magnetic-tape storage, Linear Tape-Open (LTO), IBM 3592 series, etc.
Server/Raid
Redundant Array of Independent Disks, servers, NAS, SAN, DAS, etc.
Mobile/Tablet
Smartphone, tablet, e-reader, etc. Apple iOS, Android, or others.
other
Virtual, floppy disk, CD/DVD, etc.
What seems to be the problem with your device?
Deleted data
I need to recover data that has been previously deleted.
Clicking
I can hear ticking or clicking coming out of my computer.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Not detected by the computer
My computer does not see or recognize the device.
No power
My computer is not powering on or blinking the power light
Dropped
The device has been dropped and is no longer functioning.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Clicking
I can hear ticking or clicking coming out of my hard drive.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Not detected by the computer
My computer does not see or recognize the device.
No power
My hard drive does not power on. Often happens with a power surge.
Dropped
The device has been dropped and is no longer functioning.
Blinking light
I can see a blinking activity light that won’t stop blinking.
Buzzing or Beeping
I can hear buzzing or beeping coming out of my hard drive.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Not detected by the computer
My computer does not see or recognize the device.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
No power
My SSD does not power on. Often happens with a power surge.
Blinking light
I can see a blinking activity light that won’t stop blinking.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Not detected by the computer
My computer does not see or recognize the device.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Cracked or Broken
The device has been physically damaged.
Blinking light
I can see a blinking activity light that won’t stop blinking.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Data migration
Migrate data from legacy storage system or IT provider
Water/Fire Damage
My device has been damaged by water or fire.
Unreadable
My device can be accessed but data is not readable or corrupt.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Unsuccessful Rebuild
A rebuild has been attempted but not successful.
Degraded mode
RAID or server is functioning in a degraded mode.
Inaccessible Volume
Volume is detected but cannot be accessed.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Disks Down
Degraded disks are reported and unable to initialize volumes.
Corrupt data
Data can be accessed but is unopenable or corrupt.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Factory Reset
I’ve reset my mobile device through Settings.
Error 14
When attempting to restore from backup, I see Error 14.
Physical Damage
The device has been dropped or physically damaged.
No power
My device does not power on even after being charged.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
LOCKED PHONE
I lost or forgot PIN Code and need phone unlocked
Deleted data
I need to recover data that has been previously deleted.
Formatted or Reset
I have done a factory reset or formatted my device.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Unreadable
My device can be accessed but data is not readable or corrupt.
Water/Fire Damage
My device has been damaged by water or fire.
Data migration
Migrate data from legacy storage system or IT provider
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Ok, tell us a bit more of what happened...
Technology Type LTO (Linear Tape-Open) DLT (Digital Linear Tape) QIC
(Quarter-inch cartridge) DAT (Digital Audio Tape) DDS (Digital Data Storage)
Optical (Blue-ray, CD, DVD, etc.)
Generation LTO-1 LTO-2 LTO-3 LTO-4 LTO-5 LTO-6 LTO-7 LTO-7 (M8) LTO-8 LTO-9
LTO-10 LTO-11 LTO-12
Backup Management System BackupExec NetBackup Commvault NTBackup Arcserve
NovaStore Retrospect Veeam Backup and Replication Yosemite Server Backup Unix
TAR Other/Unknown
How many tapes?
Any damaged tapes?
Encryption
Ok, tell us a bit more of what happened...
Enter your address to find a closest lab
No match
Skip this step for remote recovery
... alright thanks for this info. Now we'll ask for a bit of additional info to
prep you an estimate.
Payment
Your device has to be sent to our lab for unlocking. The phone will not be reset
and all data will remain. After unlocking, we will return your phone back to you
with the PIN code recovered. The payment is due upfront and guarantees result.
All phone can be unlocked, but as assurance, if the phone will not be unlocked,
your payment will be promptly refunded. Next step will be for you to fill out a
contract we send you via DocuSign and then use the provided FedEx Overnight
label to ship the device in to our lab.
Choose speed
$2000 - 10 days $3000 - 24-48 hours
Extra option
$1200 - Digital Forensics Report and Data Recovery
Failed to make payment.
CHOOSE YOUR PAYMENT METHOD
BANK TRANSFER
Safe money transfer using your bank account.
CREDIT CARD
Safe money transfer using your bank account. Safe payment online. Credit card
needed. Visa, Maestro, Discover, American Express
Payment Step Billing address
Bank Account Number *
ABA Routing Number *
Bank Name *
Name on Bank Account *
Social Security Number Required field
Legal First Name Required field
Legal Last Name Required field
Legal Middle Name
Date of Birth Required Field
Credit Card Number
Expiry Date
January February March April May June July August September October November
December
CVV Code ?
Name on Card
First Name
Last Name
Phone number
Company name
Country
State *
Address
City
Suite/Apt. Number
Zip/Postal Code
Back Next Pay
Sign the Waiver
Loading next step
Our recovery advisor is calling from 800-972-3282 to get a few details to finish
your quote.
0:30
Cancel call
Retry call Show results
Quote range
$300-$1200
Success chance
98.2%
ETA
As soon as same day
Evaluation
24-48 business hours or same-day
Clicking of HDD is a complex failure that requires our engineers to work very
hard. Unfortunately, without knowing the exact reason of why your HDD is
Clicking, the price range is quite drastic. The good news is that we can quickly
and easily determine the complete and exact cost of recovery when looking at
your device. How would you like to provide your HDD to us for free evaluation?
Your recovery advisor
What are the next steps?
We would need to get your device to us for a free evaluation to determine
recoverability and to provide you with an exact quote. You can schedule a call
with our recovery advisor to get more information or follow the steps below to
arrange media delivery.
Or click to choose your delivery method
Free pickup
We can pickup device from you same or next business day. You would need to print
out documents and prepackage your device.
Drop-off
Are you available today for an appointment? No packaging required.
Ship it
Free shipping label provided. You would need to carefully package your device
and dropoff at nearest FedEx box.
Previous Next
TRACK EACH STEP OF THE RECOVERY PROCESS
CREATE, MANAGE, AND GET UPDATES WITH THE SALVAGEDATA APP.
SalvageData knows that losing access to your data can be a stressful time,
especially when it comes to losing critical or sensitve data. This is why we
created the SalvageData App, so you can track every new data recovery case
straight from your phone. It also allows you to message your case
representative, who can quickly answer any questions you may have.
The App is available on the Apple Store and Google Play.
WHERE TO FIND DATA RECOVERY SERVICES NEAR YOU
Do you prefer to speak with a professional in person? Head over to one of
SalvageData’s 100+ locations across the US and Canada, or find thousands of
secure drop-off locations to send your device to our lab.
Find Lab
DATA RECOVERY FAQ
Learn the data recovery solution, cost, process, and security measures for
complete data recovery.
HOW MUCH DO DATA RECOVERY SERVICES COST?
How much do data recovery services cost?
The cost of data recovery varies according to the type and level of damage, as
well as the urgency in the turnaround time. You can expect a cost of $300-$1000
for more minor fixes and $1100-$1900 for more major incidents such as disk
crashes or water damage.
Before any data is recovered we send a detailed quote for the recovery service.
To best determine how much your data recovery will be, your device will need to
be analyzed in the lab beforehand. Start a case in order to request an estimate.
IS THE SERVICE SECURE AND RELIABLE?
Is the service secure and reliable?
Our SSAE 16 SOC3 TYPE III certification is paired with a strict chain-of-command
protocol for all data. This means your data is safe, secure, and kept
confidential. We are also a trusted data recovery provider for government
agencies and healthcare providers since we are also GSA and HIPAA-compliant.
Also, when the recovery requires our technicians to physically open the hard
drive, we use our certified ISO-5 cleanroom.
HOW LONG IS THE DATA RECOVERY PROCESS?
How long is the data recovery process?
SalvageData offers three recovery options so you can choose between different
turnaround times and economical options:
* Emergency: time critical recovery with 24/7 assistance year-round, including
weekends and holidays. We start the recovery process as soon as we receive
the drive at our lab.
* Standard: 5-7 business days. Fastest turnaround time during business hours,
Monday through Friday.
* Eco: 10-15 business days. Best value for when the data isn’t critical for
day-to-day operations, available Monday through Friday and completed during
normal business hours.
Disclaimer: Recovery timeframes cannot be guaranteed and serve only as an
estimate. Several factors may affect the time it takes for the complete data
recovery process, including the service option selected, the complexity of the
case, etc. Take advantage of SalvageData's advanced Case Tracker Portal to check
your data recovery case in real time.
DOES THE SERVICE GUARANTEE A SUCCESSFUL RECOVERY?
Does the service guarantee a successful recovery?
SalvageData prides itself on maintaining a 96% successful recovery rate,
however, some types of damage do result in data becoming unrecoverable.
In those cases, SalvageData has a No Data, No Charge policy. This means that in
the unlikely event that we can’t recover your data, we don’t charge you for the
worked hours and equipment used.
Check out some of our successful recovery stories.
DOES THE RECOVERY SERVICE AFFECT MY DEVICE’S WARRANTY?
Does the recovery service affect my device’s warranty?
No. SalvageData complies with the data recovery industry standards and that of
all manufacturers. We’re a trusted partner for Microsoft and Apple. Our data
recovery service does not void the original warranty of a device.
Since 2003, SalvageData has recovered data from any type of data storage device,
of any brand. We can safely recover data from systems and brands like Apple,
Asustor, Dell, Fujitsu, G-technology, Hitachi, HP, IBM, Intel, Kingston, Kioxia,
Lenovo, Lexar, Maxtor, Microsoft, OCZ, PNY, Samsung, Sandisk, Seagate, Sony,
Symantec, Toshiba, VMware, Western Digital, and more.
LEARN MORE ON OUR BLOG
Complete guides, solutions, and comparisons on all data storage devices.
* Quickest Mobile Data Recovery Case: 100% of Data Recovered in One Hour
Gallery
QUICKEST MOBILE DATA RECOVERY CASE: 100% OF DATA RECOVERED IN ONE HOUR
All Categories, Top Cases
QUICKEST MOBILE DATA RECOVERY CASE: 100% OF DATA RECOVERED IN ONE HOUR
Heloise Montini2024-10-24T08:05:51-05:008 Oct 2024|
Read More
* How to fix a corrupted database on PS4
Gallery
HOW TO FIX A CORRUPTED DATABASE ON PS4
All Categories, Server & Database
HOW TO FIX A CORRUPTED DATABASE ON PS4
Heloise Montini2024-10-05T15:01:19-05:005 Oct 2024|
Read More
* How to Troubleshoot Black or Blank Screens in Windows
Gallery
HOW TO TROUBLESHOOT BLACK OR BLANK SCREENS IN WINDOWS
All Categories, Laptop & PC
HOW TO TROUBLESHOOT BLACK OR BLANK SCREENS IN WINDOWS
Heloise Montini2024-11-03T05:56:04-05:0023 Sep 2024|
Read More
Start recovering play Watch our tour
CALL FOR IMMEDIATE ASSISTANCE
+1 (800) 972-3282
COMPANY
* About Us
* Service Options
* Certified Secure Data Recovery
* Testimonials
* Blog
* Press Room
* Careers
* Partner Program
* Contact Us
LOCATIONS
* New York Data Recovery
* Los Angeles Data Recovery
* Portland Data Recovery
* Cleveland Data Recovery
* Chicago Data Recovery
* Washington D.C. Data Recovery
* Miami Data Recovery
* All Locations in the USA
* Toronto Data Recovery
* All Locations in Canada
SOLUTIONS
* Data Recovery Services
* Ransomware Recovery Services
* Password Decryption Services
* PIN Unlocking Services
* Raid Calculator
* Free Data Recovery Software
* All Services
* Case Tracker
*
*
* Logo Image
*
* View All Services
* Iphone Data Recovery
* SSD Data Services
* Android Data Recovery
* HDD Data Services
* External Drive Recovery
* USB Flash Recovery
* Memory Card Recovery
* RAID Data Recovery
* Track Case
* Locations
* Blog
* Request Help
* Apps
*
* Social Logos
*
Copyright 2003-2024 © SALVAGEDATA. All rights reserved.
All other brands, products, or service names are or may be trademarks or service
marks of their respective owners.
Privacy Policy | Terms of Service
8559441095 8559441096 8559441097 8559441098 8559441099 8669930814 8669930815
8669930816 8669930817 8553994822 8559441095 8559441096 8559441097 8559441098
8559441099