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FEDERAL RESERVE CONSUMER HELP

 * COVID-19 Resources
 * Credit, Debit, Gift and Prepaid Cards
 * Credit Reports and Scores
 * Deposit Accounts and Deposit Insurance
 * Electronic, Mobile and Online Banking
 * Foreclosure / Bankruptcy / Debt Collection
 * Identity Theft / Frauds and Scams
 * Loans and Leasing


Order Brochure Online, External Link

Download Adobe Acrobat Reader to view PDF files located on this site.





CONSUMER ALERT

**NEW**  Fraudulent emails concerning consumer complaints are being distributed
to banks using the Federal Reserve Consumer Help Center’s (FRCH) information
(Example shown below). Do not click on any links or open attachments in the
email. Please note that FRCH does not contact banks directly regarding consumer
complaints.






Are you having difficulty making mortgage payments due to COVID-19 and have
questions about forbearance? Maybe you're already in forbearance and need help
with next steps. This video from the Consumer Financial Protection Bureau has
important facts about requesting mortgage forbearance. You can also go here to
learn what to expect when forbearance ends. See FAQs on the COVID-19 Resources
page for additional details.



Frauds and scams are on the rise and it's important to learn how to protect
yourself from them. The Federal Reserve will never contact you via unsolicited
calls or emails asking for money or personal information. For more details on
common scams using the Federal Reserve's name, please visit the Board of
Governor's website. You may also visit the Frauds and Scams section of this
website for tips on recognizing and avoiding other types of scams.   












FILE A COMPLAINT

Not sure where to start? Learn about how to file a complaint about a bank.

 * What do I need to know before I can file a complaint?
 * What do I do once I'm ready to file a complaint?
 * What happens after I submit a complaint?
 * What is the Consumer Financial Protection Bureau?




FIND AN ANSWER

Do you have a specific question? Browse these categories to find answers to
frequently asked questions.

 * Can a bank...
 * How do I...
 * What happened to...




CONTACT US

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: (800) 877-8339 (via a relay service)

Mail: PO Box 1200

        Minneapolis, MN 55480


Find
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 * Board of Governors Regulation Listing
 * Consumer Action Handbook
 * Federal Reserve Consumer Information
 * Federal Reserve Education
 * HOPE NOW
 * State Banking Departments
 * Consumer Alert Archive

 * About Us
 * Privacy Act Statement
 * Disclaimers
 * Accessibility Statement

Last updated: 07/07/2021