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Effective URL: https://www.genesys.com/capabilities/cloud-architecture-and-open-platform
Submission: On August 08 via api from US — Scanned from US
Effective URL: https://www.genesys.com/capabilities/cloud-architecture-and-open-platform
Submission: On August 08 via api from US — Scanned from US
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</form>Text Content
* Solutions Solutions Capabilities Industries The #1 AI-powered experience orchestration platform Explore prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with an all-in-one contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond with a WEM standalone solution. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Extend and build Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations Deliver end-to-end personalized experiences at scale Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. Seamlessly connect on digital and social Personalize engagement on any channel with humans and AI-powered bots. Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. Open CX platform and cloud architecture Innovate continuously, scale globally, and build any experience. End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. Workforce engagement management Unlock employee potential with built-in AI that simplifies management and drives impact and retention. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook * Customers Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Customer success Professional services Product support Training and certification Connect and engage Customer communities Advocacy program Developer center Latest story See what set our 2024 Customer Innovation Awards winners apart. Read more * Partners Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Strategic alliances AppFoundry® Marketplace Find a partner Partner with Genesys Become a partner Partner programs Partner portal Partnership in action Genesys receives 5-star award in the 2024 CRN Partner Program. Learn more * Resources Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Reports and guides Demos and videos Webinars and events Blogs Podcasts Learn Training and certification Product knowledge Development Trending Contact center buyer’s guide: Focus on delivering the best experiences every time Get the guide * Company A great partner, a great place to work Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Why Genesys Our vision Sustainability Awards and recognition Who we are About us News Careers Leadership Recent Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Read more * Log in * Search * Get started Start exploring Genesys today Let's chat. Connect with an expert to explore our product or ask questions. Contact Genesys Try now Product tours Product demo Compare value Pricing and plans Get a quote × CLOUD ARCHITECTURE AND OPEN CX PLATFORM Modernize your tech stack and enable faster innovation — while guaranteeing secure, always-on operations Request a demo REDUCE IT COMPLEXITY AND LOWER COSTS Navigating the fast-paced digital landscape with a complex tech stack poses significant challenges to your customer and employee experiences. Legacy on-premises call center software and cobbled-together cloud customer experience (CX) platforms hinder growth and efficiency. Instead, ease administration and maintenance, minimize your tech footprint, and empower your teams to stay ahead of evolving markets and the competition with the Genesys Cloud® platform. GET A UNIFIED MODERN CLOUD ARCHITECTURE Consolidate systems and reduce technical debt while co-creating connected experiences. With a foundation built on a single platform, Genesys Cloud delivers maximum uptime, backed by an aggressive SLA with an up to 100% credit guarantee. INNOVATE AT SPEED AND SCALE Compose differentiation in and beyond the contact center, tailored to your unique use cases. With weekly feature releases, turnkey marketplace apps and thousands of APIs, you can respond quickly to shifting customer expectations and business needs. ACHIEVE A GLOBAL REACH AND LOCAL PRESENCE Ensure secure, always-on operations to build brand trust wherever you operate. Services are available in over 105 countries through a network of globally distributed core and satellite regions, strategically located around the world, with centralized administration and control. FUTURE-PROOF YOUR CONTACT CENTER WITH AN OPEN PLATFORM As a single AI-powered platform designed to evolve, Genesys Cloud is inherently more agile, secure and globally available than other solutions. It also delivers a better user experience and provides a lower total cost of ownership. ONE PLATFORM, ONE CODEBASE Minimize your tech footprint and maximize availability with a comprehensive set of pre-integrated, AI-ready microservices built into a single codebase. Learn more EFFORTLESS UPDATES AND NEW CAPABILITIES Stay ahead of evolving market shifts, business requirements and your competition with options to activate new features weekly. Learn more WORRY-FREE SECURITY AND COMPLIANCE Rest easy knowing that your customers’ data, and their trust, remain secure and compliant — no matter the location of your operations. Learn more STREAMLINED DATA AGGREGATION AND AUTOMATION Make data generated from any interaction or source AI ready and available to inform orchestration and automation across your entire ecosystem. Learn more TURNKEY APPS AND INTEGRATIONS Add value in a few clicks with pre-built functionality and connectors to other systems from an expansive marketplace. Learn more GLOBAL FOOTPRINT AND FLEXIBILITY Strengthen and expand your global footprint with unsurpassed coverage wherever you are or want to be. Learn more SINGLE NO-CODE ORCHESTRATION Rapidly accelerate the conversion of business and IT institutional knowledge into all aspects of your customer service and employee experiences. Learn more LIMITLESS EXTENSION Compose strategic value at scale with an API-first open platform and modern developer tools purpose-built to help you bring innovation to market, fast. Learn more CENTRALIZED ADMINISTRATION AND CONTROL In a single location, with a single login, maintain consistent, scalable operations and guardrails across deployments of any size, location or operating model. Learn more Explore all capabilities CHOOSE A SINGLE PLATFORM WITH ENDLESS POSSIBILITIES Genesys Cloud provides a unified, modern cloud architecture with a single set of pre-integrated microservices for customer experience and workforce engagement management (WEM) on a single codebase. Extensive integrations, open APIs, rich developer tools and native artificial intelligence (AI) enable personalized experiences for every customer on any channel. ORCHESTRATE EVERY STEP OF EVERY EXPERIENCE In a single location, orchestrate data, systems and capabilities such as bots and channels alongside your agents — no coding required. Working together in the same intuitive, drag-and-drop interface, your IT and business partners can co-create simple to complex experiences delivered at the optimal time through a customer’s preferred channels. ELIMINATE SILOS ACROSS YOUR CX TECHNOLOGY ECOSYSTEM It takes free-flowing architecture that passes data, intent and intelligence across the organization to execute great customer experiences. Genesys Cloud makes it easy to integrate and exchange data with other systems by providing a rich set of open APIs, simple integration methods and an expansive ecosystem of pre-built solutions and applications. ADMINISTER FROM ONE LOCATION Empower your global workforce with access to the roles and permissions they need to deliver personalized experiences on every channel, anywhere, anytime — while ensuring security and resiliency. With Genesys Cloud, your workforce, along with their responsibilities, can easily scale and adapt as needed to the latest hiring surge or change in operations. SEE WHAT OUR CUSTOMERS HAVE TO SAY OVO ENERGY “We selected Genesys Cloud because we think it has the best combination of being feature rich and also being developer friendly. It’s got great API suites so you get the best of both worlds there.” -Richard Tucker, Head of Software Engineering, OVO Energy Listen to the story “Genesys Cloud means we no longer need three or four systems to do one job. Consequently, we’ve seen a 35% leap in productivity.” -Ryan Ervin, Senior Director, Customers for Life, TCC Round Room Read the story EXPLORE THE POTENTIAL OF THE LEADING CX CLOUD PLATFORM GENESYS CLOUD PLATFORM OVERVIEW Read the overview THREE WAYS TO LEVEL UP YOUR IT OPERATIONS Get the resource THE POWER AND POSSIBILITY OF AI Download the ebook 2023 GARTNER® MAGIC QUADRANT™ FOR CCAAS See the report EXPLORE ALL YOU CAN DO WITH GENESYS CLOUD The Genesys Cloud platform is revolutionizing the contact center industry, setting the standard as the premier customer experience platform. By seamlessly integrating voice and digital channels, it offers a robust solution for real-time customer interactions, enhancing both customer support and agent efficiency. With advanced data collection capabilities, your business can glean invaluable insights from every interaction, leading to improved outcomes. Request a demo today and see what Genesys Cloud can do for you. Welcome back Not You? Oops! We have your personal email. LevelC-LevelVPDirectorManagerPrincipalEngineer / ArchitectConsultantAnalystPartnerStaffUnknownFunctionClaimsCollectionsContact Center ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT InfrastructureIVRMarketingOperations / Process ManagementProduction ManagementPurchasingSalesUnknownState/ProvinceIndustryBankingBusiness ServicesCapital MarketsCommunicationsConsumer ProductsDefense & IntelligenceEducation & Non-ProfitEnergy & UtilitiesEntertainmentGovernmentInsuranceLife SciencesLogisticsManufacturingPayorsProvidersRetailersTechnologyTravel & HospitalityRetail BankingOtherLevel of InterestJust researchingGathering business requirementsComparing solutionsReady for a conversationNumber of Agent Seats1-2021-5051-100101-300301-500501-1000>1000No Contact CenterDon't Know Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. THANK YOU FOR YOUR INTEREST. We’ll contact you directly to set up a date and time that works with your schedule. FREQUENTLY ASKED QUESTIONS WHAT ARE THE BENEFITS OF AN OPEN PLATFORM AND CLOUD ARCHITECTURE FOR CONTACT CENTER SOLUTIONS? A cloud-native platform built with open APIs and microservices offers contact centers unparalleled scalability, flexibility and reduced IT complexity. This architecture ensures efficient cost management, high availability and rapid innovation. Ultimately, it enhances customer experience by providing seamless, adaptive and future-proofed solutions. WHAT IS GENESYS CLOUD? Genesys Cloud is the world’s leading experience orchestration platform, providing extensive tools and services to integrate customer experience, workforce engagement management and relevant business operations. It offers a comprehensive set of pre-integrated microservices, native AI capabilities and third-party integrations to ensure customer experience management across multiple engagement channels. HOW DOES GENESYS CLOUD REDUCE IT COMPLEXITY? Genesys Cloud modernizes your tech stack, consolidating systems and reducing technical debt. It offers a single platform that eliminates data silos and integrates easily with other systems, making administration and maintenance easier. This allows businesses to respond quickly to shifting customer expectations and reduces the overall cost of operations. CAN GENESYS CLOUD BE USED GLOBALLY? Yes. Genesys Cloud ensures secure, always-on operations globally. Its services are available in over 105 countries, supported by a network of distributed core and satellite regions around the world. This global reach ensures consistent brand experiences and trust no matter where you operate. HOW DOES GENESYS CLOUD AID IN ORCHESTRATING CUSTOMER EXPERIENCES? Genesys Cloud provides a centralized way to orchestrate data, systems, bots, channels and agents without needing any coding. Through its intuitive drag-and-drop interface, IT and business partners can co-create experiences from simple to complex, ensuring that customers receive optimal service through their preferred channels. WHAT INTEGRATION CAPABILITIES DOES GENESYS CLOUD OFFER? The platform boasts a rich set of open APIs, simple integration methods and an expansive ecosystem of pre-built solutions and applications. This ensures seamless data exchange between Genesys Cloud and other systems, helping businesses deliver cohesive customer experiences. HOW DOES AI ENHANCE THE FUNCTIONALITY OF GENESYS CLOUD? Genesys Cloud integrates native AI capabilities to offer personalized experiences for customer journeys across any channel. And the platform provides AI-ready data from various interactions to inform orchestration and automation across the entire ecosystem. It’s the engine behind the platform’s leading CX and WEM solutions. +1.888.436.3797 Contact us * Glossary * Professional Services * Support * Select Region * Global Offices * Site Map * Blog Products * Genesys Cloud * System Status * All capabilities Company * Newsroom * Sustainability * Leadership * Community * Careers * Legal About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Copyright © 2024 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback | Cookie Settings