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Submission: On October 15 via manual from US — Scanned from CA
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Submission: On October 15 via manual from US — Scanned from CA
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* EnglishExpand
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* Customer Gateway
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* PlatformExpand
* WHAT WE DO
Lakeside’s SysTrack platform gives enterprises a better view of their
entire IT estate with the industry’s most accurate, comprehensive, and
real-time data.
Platform Overview
Differentiators
Core Technologies
Capabilities
Integrations
CAPABILITIES
--------------------------------------------------------------------------------
Help Desk
Digital Employee Experience
Proactive IT
IT Transformations
Observabilities & Insights
CORE TECHNOLOGIES
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Intelligent Edge
Collect 10,000+ datapoints every 15 seconds from every endpoint across your
estate.
Multi-Platform Support
Access the broadest device and most comprehensive OS support.
VDI Support
Manage physical and virtual environments with confidence.
Sensors & Automations
Identify and fix issues quickly with 1,200+ sensors and 220+ automations
out of the box.
AI/ML
Fuel today’s sophisticated AI/ML with the industry’s best data.
Insight-Driven User Interface
Find the smartest fixes and most relevant insights faster
INTEGRATIONS
--------------------------------------------------------------------------------
Citrix
Nutanix
Qualtrics
VMWare
Microsoft
OpenAI
ServiceNow
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* WHAT WE SOLVE
Large, complex IT environments face all kinds of challenges. Lakeside
solves these with the industry’s best data capture and most complete
end-to-end visibility.
Our Solutions
Use Cases
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DEX Visibility
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can finally get visibility across their entire digital estates and see how
to do more with less.
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Lakeside Named a Leader in ISG Provider Lens for DEX
Read the Report →
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THE ONLY
AI-DRIVEN
DEX PLATFORM
Lakeside Software is how organizations with large, complex IT environments can
finally get visibility across their entire digital estate and see how to do more
with less. When you give AI better data, you can finally give everyone a better
view.
Get a demo
SYSTRACK INTELLIGENCE PACKAGE
With the only AI-driven DEX platform, Lakeside Software leverages our embedded
AI engine and rich data set to enable IT teams to proactively resolve their most
complex issues.
Learn more
A LEADER IN DEX AND EUEM
Lakeside was named a Leader in both the Gartner® Magic Quadrant™: DEX Management
Tools and Forrester Wave™: EUEM, Q324.
See why
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TRUSTED BY WORLD LEADING BRANDS
*
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WITHOUT COMPLETE VISIBILITY, YOU’RE LIVING IN THE DARK ESTATE
Where the pinwheel of death is spinning on 347 machines, but the support team
doesn’t know
Where 37% of users are dealing with connectivity issues, but the system says
everything’s fine
Where 169 users have to reboot
every time they launch Teams,
and each thinks
they’re the only one
Where you can’t see that your
4-year replacement cycle for
desktops should
really be 5
Where you lose 100s of hours
a week because Citrix is running slow, but no one
in IT knows about it
Where 50 new hires are about
to quit just because the digital experience is so
frustrating
Where techs are still creating
tickets for issues that automation
could have
prevented
Where you spent ~$800,000
on software licenses last year for
people who
weren’t using them
Where L1 techs can’t see that
the laptop hasn’t been rebooted
in 18 days
Where the pinwheel of death is spinning on 347 machines, but the support team
doesn’t know
Where 37% of users are dealing with connectivity issues, but the system says
everything’s fine
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SAY GOODBYE TO THE DARK ESTATE
For far too long, IT teams have struggled to see what’s going on in their dark
estate — where costly inefficiencies, poor employee experiences, and unresolved
problems hide. With SysTrack by Lakeside, you can finally light up the dark
estate and give everyone a better view.
SEE THE
HIDDEN ISSUES
Get the only solution that shines a light throughout the digital estate,
breaking down silos and revealing root causes.
SEE THE
SMARTEST FIXES
Leverage everything from automation and self-service to instant prioritization
of the most critical issues.
SEE THE
BIGGEST SAVINGS
Continually streamline IT operations, boost employee productivity, minimize
hardware and software expenses, and more.
Explore the Lakeside difference
USE CASES
WHAT WILL YOU ACCOMPLISH WITH A BETTER VIEW?
DEX
VISIBILITY
Gain a complete, real-time view of your digital employee experience.
See more →
HARDWARE
OPTIMIZATION
Ensure everyone has what they need to do their best work.
See more →
SOFTWARE LICENSE
OPTIMIZATION
Cut unnecessary software costs.
See more →
PROACTIVE IT OPS
RESOLUTION
Fix issues before productivity suffers.
See more →
SELF
SERVICE
Help users help themselves.
See more →
HELP DESK TICKET
REDUCTION
Cut ticket volume by up to 25%. Reduce MTTR by up to 75%.
See more →
BOOT & LOGIN
ANALYSIS
Help everyone’s day get off to a good start.
See more →
ENDPOINT COMPLIANCE
& GOVERNANCE
Ensure all devices are secure and compliant.
See more →
MERGERS & ACQUISITIONS
Get the visibility you need to merge without guesswork.
See more →
Dex visibility
Gain a complete, real-time view of your digital employee experience.
See more →
Hardware optimization
Ensure everyone has what they need to do their best work.
See more →
Software license optimization
Cut unnecessary software costs.
See more →
Proactive IT OPS resolution
Fix issues before productivity suffers.
See more →
Self service
Help users help themselves.
See more →
Help desk ticket reduction
Cut ticket volume by up to 25%. Reduce MTTR by up to 75%.
See more →
Boot & login analysis
Help everyone’s day get off to a good start.
See more →
Endpoint compliance & governance
Ensure all devices are secure and compliant.
See more →
Mergers & Acquisitions
Get the visibility you need to merge without guesswork.
See more →
Explore the platform
REPORT
YOU COULD GET THE DATA YOU NEED FOR EFFECTIVE AI FOR IT
In an Enterprise Strategy Group study, 31% of organizations said the limited
availability of quality data is impacting their AI implementation. Learn why the
quantity and breadth, depth, history, and structure of data matter for effective
AI in “The Essential Role of Data and Data Quality in IT-related AI Model
Training”.
Read the report →
92%
OF ORGANIZATIONS
ARE ALREADY IMPLEMENTING
ARTIFICIAL INTELLIGENCE
HELPS US MAKE INFORMED DECISIONS
If we have this visibility across the whole IT estate, we can potentially save
ourselves a huge amount of money. We use SysTrack Assist every time we move
forward, because it helps us make those informed decisions.
– Steve Kennedy, Head of End-User Services, Clifford Chance
DISCOVER THE VIEW THAT’S RIGHT FOR YOU
Executive Leadership
You need the most comprehensive view of enterprise IT health. Only Lakeside
delivers complete visibility.
* Streamline IT operations as the business changes and grows.
* Easily identify unnecessary spend on things like software licenses and
hardware upgrades.
* Cut out costly configurations with a comprehensive, out-of-the-box solution
that collects all the data you need.
* Retain employees and boost productivity with a smooth digital experience that
reduces downtime and increases employee satisfaction.
Explore Lakeside for executive leaders →
IT Engineering
You need to manage complex IT environments and transformation projects. Only
Lakeside offers complete visibility with the most comprehensive data from every
endpoint device across your estate.
* Lower costs by cutting unnecessary software licenses and avoiding premature
hardware upgrades.
* Be proactive with AI-based alerts and automated resolutions that address
issues before anyone even notices them.
* Ensure all endpoints are secure and compliant.
* See what employees are really experiencing with SysTrack’s agent installed
directly onto every endpoint, capturing 10,000+ data points every 15 seconds,
even offline.
Explore Lakeside for IT engineering →
Help Desk
You need the most comprehensive view of enterprise IT health. Only Lakeside
delivers complete visibility.
* Reduce MTTR with 220 prebuilt scripts that instantly solve common problems.
* Catch unreported issues with 1,300 sensors constantly scanning for anomalies.
* Prevent new tickets by tackling root causes with the industry’s best L3 RCA
and remediation tools.
* Let users do more (and L1s do less) with the SysTrack IT Self Help Portal,
which provides alerts, one-click fixes, IT announcements, customizable tools,
and more.
Explore Lakeside for help desks →
Executive Leadership
You need the most comprehensive view of enterprise IT health. Only Lakeside
delivers complete visibility.
* Streamline IT operations as the business changes and grows.
* Easily identify unnecessary spend on things like software licenses
and hardware upgrades.
* Cut out costly configurations with a comprehensive,
out-of-the-box
solution that collects all the data you need.
* Retain employees and boost productivity with a smooth digital
experience that reduces downtime and increases
employee satisfaction.
Explore Lakeside for executive leaders →
IT Engineering
You need to manage complex IT environments and transformation projects. Only
Lakeside offers complete visibility with the most comprehensive data from every
endpoint device across your estate.
* Lower costs by cutting unnecessary software licenses and avoiding premature
hardware upgrades.
* Be proactive with AI-based alerts and automated resolutions
that address issues before anyone even notices them.
* Ensure all endpoints are secure and compliant.
* See what employees are really experiencing with SysTrack’s
agent installed directly onto every endpoint, capturing 10,000+ data
points every 15 seconds, even offline.
Explore Lakeside for IT engineering →
Help Desk
You need the most comprehensive view of enterprise IT health. Only Lakeside
delivers complete visibility.
* Reduce MTTR with 220 prebuilt scripts that instantly solve
common problems.
* Catch unreported issues with 1,300 sensors constantly scanning
for anomalies.
* Prevent new tickets by tackling root causes with the industry’s
best L3 RCA and remediation tools.
* Let users do more (and L1s do less) with the SysTrack IT Self
Help Portal, which provides alerts, one-click fixes, IT announcements,
customizable tools, and more.
Explore Lakeside for help desks →
*
*
*
GET AN INSTANT ROI ESTIMATE
Show me my estimated ROI
Takes ~5 seconds
DISCOVER THE LATEST FROM LAKESIDE
Report
ISG PROVIDER LENS™ FOR DIGITAL EMPLOYEE EXPERIENCE SOLUTIONS
Read Now → ISG Provider Lens™ for Digital Employee Experience Solutions
Report
GARTNER® MAGIC QUADRANT™ FOR DEX MANAGEMENT TOOLS
Read Now → Gartner® Magic Quadrant™ for DEX Management Tools
Report
FORRESTER WAVE: END-USER EXPERIENCE MANAGEMENT SOLUTIONS
Read Now → Forrester Wave: End-User Experience Management Solutions
Report
TECH SUPPORT RESEARCH
Read Now → Tech Support Research
FIND OUT IF LAKESIDE IS RIGHT FOR YOUR ORGANIZATION WITH A PRODUCT DEMO
Get a demo
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SOLUTIONS
* Use Cases
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RESOURCE CENTER
* Blog
* Newsroom
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* Customer Stories
COMPANY
* Leadership
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* Sustainability
* Careers
* Contact Us
* PlatformToggle child menuExpand
* Platform Overview
* Differentiators
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* ResourcesToggle child menuExpand
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* Company Overview
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